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All 236 Krakow hotels

Puro Hotel

4.0 of 5 Hotel   |   ul. Ogrodowa 10, Krakow 31-155, Poland (Kleparz)
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96%
Ranked #12 of 236 hotels in Krakow
A recent review
5 of 5 stars reviewed 3 days ago
PhillGray York, United Kingdom
  • Reviews (291)
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  • Room tips (33)
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291 people have reviewed this hotel

Traveler rating
    196
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
York, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is perfectly located: 5 minutes walk from the Barbican and the old town, and over the road from the new shopping centre and station. Staff were really helpful and friendly, the rooms were well appointed and modern, with a tablet computer to control the room, and brilliant design. It was the epitome of what you'd expect in a... More

Was this review helpful? Yes 2
Alexandroupoli, Greece
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Perfect spot, 200m away from the Old Town's entrance. Just across the road there is the biggest mall in Krakow for shopping, eating and having fun. Below the mall is the central railway station , which makes it very convenient if you travel by train. The hotel inside is quite modern with colors and has all kind of amenities a... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GM_Puro_Krakow, Dyrektor generalny at Puro Hotel, responded to this review

Dear Antonis A, Thank you taking time to write this review. I see that PURO solutions introduced are matching your expectations and I am very happy about it. I hope, that you will decide to visit us again in the future. All the best Marek More

Maidstone, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent location, fabulous beds, charming staff. This is a superb hotel which I shall visit again. The only drawback is the limited availability of complementary coffee for guests during the day (but this is a very minor criticism)

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GM_Puro_Krakow, Dyrektor generalny at Puro Hotel, responded to this review

Dear nickward2014, Thank you for excellent opinion! I am glad to see that you enjoyed your stay with us. I can see you very much liked PURO free hot drinks solution. Next time, when you will visit us we will find solution for some extra ones. All the best Marek More

Nottinghamshire, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at this hotel at the end of June based on Trip Advisor recommendations. The hotel surpassed our high expectations. Fabulous location, 10 minute walk through lovely safe streets to the main market square. Rooms were spacious and very clean. Very modern and high tech. Staff helpful yet unobtrusive. 5 free coffees a day each which were delicious. Didn't have... More

Was this review helpful? Yes 1
GM_Puro_Krakow, Dyrektor generalny at Puro Hotel, responded to this review

Dear Tim W, thank you for sharing you opinion and, in fact, very good recommendation not only for the hotel, but also for the city. I am sure that in the nearest future we will have opportunity to host you again. Thank you for staying with us! best regards Marek More

UNIVERSITY PARK
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel based on a trip advisor recommendation. I must say that this hotel exceeded our expectations and make our Krakow stay even more pleasant. The hotel features state of the art technology features. The hotel staff went out of their way to help us navigate the area. I highly recommend this hotel

Was this review helpful? Yes 2
GM_Puro_Krakow, Dyrektor generalny at Puro Hotel, responded to this review

Dear Ralph F, I am very happy to see that you decided to choose PURO Krakow and what you received exceeded your expectations. It is nice to see that you found both, staff and the product itself excellent. I hope to host you again in the future. Best regards Marek More

Singapore, Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We got to Krakow by train and it's great that Puro Hotel is located across the station, and there's also a huge mall there. The service was good, the room was clean and the style is modern. However, the room is small (we had the corner room) - we have 2 large luggages that we struggle to place and the... More

Was this review helpful? Yes
GM_Puro_Krakow, Dyrektor generalny at Puro Hotel, responded to this review

Dear Watamis, thank you for your time spent on giving us feedback about the hotel. I am sorry that you found your room not big enough. All I can say is that size is consistent with the requirements. I can recommend our fantastic apartment for your next stay with us. It is a pleasure to see that the service was... More

Baden-Baden, Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved everything about this hotel: - new modern design lobby & rooms. It actually looks like what is shown in the hotel's photos. Liked the glass-walled bathroom. - very high-tech hotel. With tablets in the lobby & in the rooms. U can even self-check in at the reception. The tablet in the room is the master control. Interesting room lighting.... More

Was this review helpful? Yes 2
GM_Puro_Krakow, Dyrektor generalny at Puro Hotel, responded to this review

Dear Ji N, thank you for taking time to write about your experience. It is nice to see that you enjoyed solutions introduced in our hotel. I hope we will host you again in the future! All the best Marek More

Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Good location straight across from train station, 10 min walk to old town and 15 zloty cab to Kazimierz. Rooms and lobby and well designed with cool furniture and technology. Rooms are on the small side but didn't really care, and all features are controlled by a tablet. Bed was comfortable and room was quiet. Beware bathroom is glass, so... More

Was this review helpful? Yes
GM_Puro_Krakow, General Manager at Puro Hotel, responded to this review

Dear rhirhimelbourne, Thanks a lot for staying with us and for your excellent review shared on TA. We are happy you had an enjoyable stay and wish to come back! Please feel welcome to visit our hotels in Wrocław and Poznań - newly opened! Best regards More

Amsterdam, The Netherlands
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall I liked my stay in hotel Puro. Rooms are small but modern and nicely decorated. A nice touch is the tablet which serves as a remote for the lights(color as well), tv(which is large and supports smart tv). Temperature: the airco (controlled by tablet) was not really working properly, and as we I had a room facing the street... More

Was this review helpful? Yes
GM_Puro_Krakow, General Manager at Puro Hotel, responded to this review

Dear mx_player, Thank you very much for your recent stay at Puro Hotel Kraków and for sharing your feedback. We appreciate all the guests comments as they help us to improve our service. I am sorry for the problems you've met during your stay. All the more I am glad your had enjoyed your overall stay and hope to see... More

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Let me start by saying that if your visiting Krakow you'd be daft not to choose this hotel. Its located rather centrally next to the main shopping centre and also train station which is very useful. It sits strikingly with its modern look and when you arrive inside its even more so impressive. Fancy chairs around with Samsung Galaxy tabs... More

Was this review helpful? Yes 2
GM_Puro_Krakow, General Manager at Puro Hotel, responded to this review

Dear Plumby94 Thank you very much for staying with us and for your fabulous detailed feedback. We are grateful for your comments as it is very motivating and encouraging for the whole team to read that every aspect of your stay was satisfactory and you rate our standard 5 star! I hope we will be the first choice on your... More

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Additional Information about Puro Hotel

Address: ul. Ogrodowa 10, Krakow 31-155, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz , Stare Miasto
Price Range (Based on Average Rates): $
Hotel Class:4 star — Puro Hotel 4*
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159 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#7 Luxury Hotel in Krakow
Hotel Class
Official Description (provided by the hotel)
Puro Hotel Krakow is located in the city center near Galeria Krakowska, just 500 meters from the Market Square 200 meters from the Kraków Main Station. Each of 138 modern rooms is equipped with air conditioning, flat 40-inch TV and free high-speed Internet access. The rooms are equipped with a tablet. Moreover, all rooms feature a laptop safe and a work desk. The rooms are soundproofed.Reception is open 24 hours a day. There is a possibility for express self check-in, check-out. Free express coffee for hotel guests.Buffet breakfast is served daily in the hotel restaurant. ... more   less 
Number of rooms
138

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