All of the attractive in-house brochures that list free internet in the room and suites (the first listed amenity) are now all "out of date" --- per the front desk this amenity was recently replaced with shockingly high prices for in-room internet access. When we questioned why all of the publicity materials highlighting free internet access were still being placed... more

We choose the Sheraton Krakow due the review at TripAdvisor and we are very happy. When we arrived we talked in the reception about some problems we had at the Sheraton Warsow and they proposed us a Club Room with a small difference in price but better and with free internet, breakfast included, Club area open with small sandwichs, drinks,... more

I must say that the first time I stay at the hotel, was very fine. Everything was ok, with exception of some details. But the dream ends very quickly. On the second time, the same reservation trough the internet, I find out on the check-in, that the breakfast wasn’t included one that rate “book now and save 30%”, no room... more

The Sheraton in Krakow is truly a luxury hotel. The staff is helpful and friendly, and our room was clean and attractive. I really loved the fact that the bathrooms had HUGE bath sheets, instead of the tiny towels provided other places. The hotel graciously arranged anything that we needed.(If you need a driver, ask for Adam, he was excellent!)... more

Chose this hotel because it gave best value for money. Great location next to the castle by the river. About a 7 mins walk to the old town centre. The staff were delightful and efficient and nothing was too much trouble.The Room was a great size with everything you would expect from a Sheraton, comfortable king size beds you could... more

I was a little bit anxious before I came to this hotel, having read the reviews on Tripadvisor. Sorry for the other reviews, my stay in this hotel was PERFECT and delightful! Very helpful staff at check-in, very helpful concierge with plenty of maps and tips for Krakow and around. I also tried their american bar. Quite expensive for Poland,... more

Four of us have just spent 3 nights at the Sheraton and the staff were very helpful. We arrived at midday, had lunch in the square and were on the tour to the Salt Mine by 3pm; the weather was heavy rain. We found that it was really easy to organise tours and to walk into town. The bike tour... more

This city exceeded our expectations. The hotel was excellent. The room was about 400 square feet including the bath. We had a great view of the river from room 404. There was an adequate closet and shelving in the room. An older t.v. provided good reception. Two comfortable lounge chairs. Two small night stands. Good bed. We were very satisfied.... more

An excellent hotel, very well situated for walking in the Old City and visiting Wawel castle. Adjacent to the river and therefore we were able to stroll along the embankment at any time. There was a nearby supermarket for any extra items needed and the hotel was one of the stops for Crakow Tours, making timing easy for visits to... more