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Sheraton Krakow Hotel

5.0 of 5 Powisle 7, Krakow 31-101, Poland
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Sheraton Krakow Hotel
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Sheraton Krakow Hotel
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1,167 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Top Contributor
58 reviews 58 reviews
49 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed today NEW

We've just spent a couple of nights at this hotel and it's definitely a top end Sheraton standard hotel but at a very reasonable price. The hotel didn't feel busy and service was attentive. Rooms were large and quiet. We are Starwood Preferred Program members and a couple of days before arrival were sent an email to upgrade our room... More 

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Kent, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very nice hotel, excellent staff and a great location. The only downside was the music which is played in the common bar/restaurant areas in the morning can be heard from inside the room which can be a nuisance if you are looking for a few extra hours in bed during your weekend break. (not everyone wants to be up at... More 

Was this review helpful? Yes 1
Contributor
18 reviews 18 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have a train ticket mailed to the hotel before I arrive and the reception kept it and informed me about the mail as soon as they got it, which was very careful and efficient. I also asked them to make a reservation of the day tour to the Birkenau, and they emailed me about the different choices and gave... More 

Was this review helpful? Yes 1
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Jerry W, Thank you for this glowing feedback! It is gratifying to read how much appreciated the attention from our talented Team. The hard work from the dedicated members is made all the more worthwhile when our guests are as delighted as you so clearly were. The most important thing is that you enjoyed your stay and took the... More 

Wellington, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Was in Krakow for business and fortunate to have a room with a view of the river as castle. Overall a very plesant stay and highly recommended. Extremely helpful, efficient and very friendly staff right across the board - in the restaurants, reception and housekeeping. Room was also clean and tidy. When I needed another copy of bill sent, i... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, We are very happy reading your rewarding review – thank you for sharing it with TripAdvisor community! It makes me feel very proud to see the praising comments about our dedicated Team, they indeed are shining stars – both the ones who meet our guests face to face and those ones who work behind the scenes. With pleasure... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was my second visit to Krakow, second New Year celebration in Krakow, and this HAD to be my second visit to the Sheraton. Yes, there are several other really good hotels in this magical city, but the Sheraton does what it says on the label. It is big, clean (spotless) discreet, elegant, family friendly, romantic, gastronomic, and above all... More 

Was this review helpful? Yes 1
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear DamianGrace, Reading your feedback is pure pleasure – how fantastic! Learning that it was already your second visit to our hotel makes me feel really proud as it means we managed to meet or even exceed your expectations. ‘Can’t really ask for more’ – that says it all I guess. Krakow is indeed a magical city and Sheraton Krakow... More 

Brecon Beacons National Park, United Kingdom
Top Contributor
141 reviews 141 reviews
43 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 1 week ago

I had 2 rooms in this hotel and was allocated adjoining rooms, that in itself was fine. The hotel was less than half full but despite having requested a view of the river and/or castle, we were allocated a view of a car park. Having been a starwood preferred guest for about 10 years, I was to say the least,... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, We are very pleased to see that the majority of your comments are of a positive nature – thank you for taking the time to share your feedback with us. There are a few subjects that we would love to clarify. All of our rooms, apart from the Presidential Suite, have bathroom with shower over bath tub so... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited poland on a historical trip stayed at the sheraton reception staff and portier were amazing. Was a bit pricy but worth it if you willing to spend on luxury. nice pool wit massage shower in. amazing room service

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Major15, We are all so pleased you enjoyed your stay at Sheraton Krakow Hotel and hope you will return for more of the same on another occasion. Thank you for sharing your experience with us. Best regards from snowy Kraków, Angela Saliba General Manager Sheraton Krakow Hotel More 

Rocklin, California
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

The Sheraton Kraków is a nice hotel close to the beautiful Wawel and Market Square. I enjoyed the Club floor and the wonderful daily buffet breakfast. Everyone I came in contact with was both helpful and always had a smile....they all work so hard to make it enjoyable for you. The concierge team was outstanding setting up my transportation to/from... More 

Was this review helpful? Yes 1
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Andrew D, Your feedback is absolutely charming as it does indeed sound like you enjoyed the stay enormously, which is exactly how it should be! I am personally always pleased to pass on the praising comments to the dedicated Team of Sheraton Krakow Hotel. Each day they do their best to turn every stay into a fabulous experience hoping... More 

Connecticut
Top Contributor
58 reviews 58 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Sheraton on my first night in from US. An easy ride from the Krakow airport, about 20 minutes by car, and a flat rate 89 PL. I like the Sheraton because the rooms are large, we get free internet with our corporate rate and a fabulous breakfast. I love the smoked salmon and when I went down... More 

Was this review helpful? Yes
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Lizzy, Your five-star review following the ‘comfortable stay’ is more than appreciated! At Sheraton our priority is to provide memorable experience to every single guest. That is why we strive to do our very best & go the extra step whenever possible – like we believe the Restaurant Team did preparing the plate with your favourite delicacies in the... More 

Sacramento, California
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The best Front Desk Staff in Europe! We have visited this hotel twice in the last 7 months and are returning in March. If you are going to be in Krakow, stay at the Sheraton! Great sights within walking distance. Castle, museums, and the Old Market Square.

Was this review helpful? Yes
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Paul B., The best review – thank you on behalf of entire Sheraton Krakow Hotel Team, with Front Office – in particular! We simply cannot wait for your next visit in March – that will be fantastic to welcome you back to your home away from home! Until then – safe travels! Best regards & greetings from snowy Kraków,... More 

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Additional Information about Sheraton Krakow Hotel

Address: Powisle 7, Krakow 31-101, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Krakow Hotel 5*
Number of rooms: 232
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#4 Business Hotel in Krakow
#7 Family Hotel in Krakow
#8 Romantic Hotel in Krakow
#11 Luxury Hotel in Krakow

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