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Sheraton Krakow Hotel

Travelers' Choice award winner
Powisle 7, Krakow 31-101, Poland
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Sheraton Krakow Hotel
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Sheraton Krakow Hotel
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1,261 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Excellent, as good a four star hotel as I have ever stayed in. Stylish and professional, food was good and overall service very efficient. Very central for all reactions, restaurants and shops. With great views of the river. We will be back.

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Sydney
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I really liked this hotel. Was on second floor overlooking the restaurant and foyer area which concerned me as I thought it would be noisy but it wasn't. The room was very comfortable and useable, well set out, spacious. Windows looked out onto the castle and at night it was stunning. Also, you can open the window. Air con was... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Fantastic feedback following the visit to ‘a fantastic place’ – how wonderful! We are glad that our welcoming interiors were to your liking and that the hotel deserved your recognition being described as ’a fantastic place’. Thank you very much for sharing your experience with us, we look forward to welcoming you back to Kraków & Sheraton Krakow... More 

Newcastle upon Tyne, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Lovely hotel, great location really close to the castle and a 10 minute walk from the centre of the city. Great service & restaurants. Beds massive & really comfy. Very quiet. Highly recommended. Definitely 5 star accommodation in every respect.

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Deni W, How delightful! Thank you very much for your praising comments, we strive to provide excellent service and make everyone feel well cared for during the stay with us. We are pleased to see we deserved your kind recommendations – that is definitely a 5 star reward to entire Team here! We trust you will visit us again... More 

Gjøvik
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

good service , Nice, cleen - very good we stayed there for 3 nights and it was a realy Nice Place and easy to walk to the old town and the market Place and there was a lot of good restaurants there and very good service

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Arild N, Perfect! What lovely words, for which entire Team of Sheraton Krakow Hotel sends you our thanks. We look forward to the next visits of yours! Best regards, Angela Saliba General Manager Sheraton Krakow Hotel More 

Lausanne, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here with my husband for 5 nights and loved this hotel. It's built courtyard style with the rooms/corridors around the edges facing into the restaurant and bar areas on the ground floor and it has a glass ceiling/roof which provides daylight during the day but creates a very nice ambience at night after dark with just the hotel lighting.... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, How wonderful! I am personally always flattered reading that our Team made you feel most welcome and made you feel at home, home away from home. We truly appreciate your praising comments and keep our fingers crossed to have many more opportunities to host you and provide some more of the unforgettable moments from Kraków & Sheraton Krakow... More 

Grand Rapids, Michigan
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Sheraton Krakow is perfect for visiting the city. Right by the river and the local castle, minutes away (walking) from the city center. Great breakfast buffet. Fabulous customer service. Good concierge - willing to help with local tours, and they're connected to a pretty good travel business that basically busses you where you need to go, with pickup right at... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, It sounds like you were keen to make the most of your trip – great! We are so pleased that we lived up to your expectations and we very much look forward to welcoming you back in the future. A visit to our Lounge Bar on the Roof Top Terrace will be a must then, you will surely... More 

nyc
Top Contributor
148 reviews 148 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent four nights in Krakow. This hotel was comfortable, clean and very accommodating. Each of the staff members we encountered was friendly and helpful. We had a great room that had a view of both the river and the castle. We used the gym every morning and had a great massage in the spa.

Was this review helpful? Yes 2
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, It is more than pleasure to be recognized and awarded with 5* review by an experienced traveler like yourself. Thank you very much on behalf of entire Team here, who loves to pamper our guests. We strive to pay attention to every tiny detail during the stay to make sure that the memories of Kraków and Sheraton Krakow... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Starting from the end, is the second night nobody comes to take my order in half hour because of being seated outside. The personnel that services the room has a bad attitude, is not my fault the have to work at work? And obviously they do a very bad work servicing the room, dirty cups, spoons, plates, fridge didn't get... More 

Was this review helpful? Yes 1
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Nacho E, Thank you for taking the time to post your review to TripAdvisor and from the onset please accept our sincere apologies for the disappointment caused during your stay at Sheraton Krakow Hotel. We have launched an internal investigation into your experience, as it definitely fell far short of the service we aim to provide. Please let me... More 

Espoo, Southern Finland, Finland
Top Contributor
147 reviews 147 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent location in the old city of Krakow. Good view to the castle and the river. Good breakfast as expected. Big and clean rooms. Good and effective service. Bicycles for rent. Good beds. Quiet. Recommended for business travel as well for private vacations for Krakow.

Was this review helpful? Yes 2
london
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sheraton in Krakow is perfectly placed for all the sights of this remarkable city. It is ideally located overlooking the river and the castle and is a ten minute stroll from the main market square. It is a large hotel with excellent bedrooms and a wonderful bar on the fifth floor with fabulous views. The rooms and bathrooms were... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, How wonderful! Your delightful comments really made our day, thank you! We are very pleased you enjoyed the stay so much, we would love to welcome you again and we would love to make every next stay of yours even more memorable and special. Once again thank you for sharing your experience with us, we keep our fingers... More 

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