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Sheraton Krakow Hotel

Travelers' Choice award winner
Powisle 7, Krakow 31-101, Poland
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Best prices for: 1 room 1 guest
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Sheraton Krakow Hotel
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Sheraton Krakow Hotel
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1,235 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
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SE Michigan
Top Contributor
69 reviews 69 reviews
43 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything about this hotel is superb! The rooms are quite spacious for a hotel in a European city, the breakfast is excellent and the public spaces are inviting. The desk staff speak excellent English and are very friendly, courteous and helpful. Perhaps one of the best things about this hotel is it's location, just about two city blocks from the... More 

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Warsaw, Poland
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

Rome and facilities are first rate. The staff acted in the most friendly and, at the same time, professional way - even when dealing with more challenging situations (thankfully, we didn't have much of that, though). One can see that the hotel is impeccably run.

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london
Senior Contributor
24 reviews 24 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed there early April. Had a very large comfortable room overlooking the river. Just a shame the windows didn't open. The bed was huge and sleeping in it good. The breakfasts were excellent (included in our price) with a choice as good as you can get. The usual bacon and an egg station, beans and the usual. There was also... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Sounds like you had a great stay with us here at Sheraton Krakow Hotel and I appreciate the time you have taken to let us hear of your delightful experience. Our Culinary Team wants every guest to start the day in style preparing the breakfast buffet featuring over 100 fine food items, we are glad you enjoyed it.... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a super Easter Break in Krakow at the Sheraton Hotel. The staff were helpful and friendly , food super and we loved the Sports Bar , Would definitely go again….they helped us book our trips , especially Auschwitz . We were going on our own but they advised us to book as we may not get in ..we... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Mary, We are always flattered when a guest chooses Krakow & Sheraton Krakow Hotel for Easter time celebration. It is gratyfying to read how much you enjoyed the stay and that you felt well cared for. We hope to welcome you back many times more and that every next visit of yours will surpass the previous ones. Kind regards... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

During our visit we had some VVIP person ( British based politician) staying in the hotel with us. Because of this the security level had stepped up and I found this to be an harassment to me and my family. Also the staff was busy with this so called head of state or whatever he was. Room Service was bad... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Thank you very much for your comments. It is never pleasing to read that a guest departs being anything less than delighted with our services. Safety & security are always on our list of priorities, so is our guests’ comfort, therefore please accept our sincere apologies for any inconvenience encountered. We hope to be given another chance to... More 

Brussels, Belgium
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Kraków is definitely a magic city, charming and so historical charged. Hundreds things to do, see, eat, drink, visit, etcetera If you are a lucky visitor like me you will stay at the Sheraton and will let Monika the concierge manage your days.. She is Perfect! Come and see by yourself! Staff is very guests oriented too, and bars and... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, We truly appreciate the time you have taken to post your review on TripAdvisor and for such a wonderful feedback. We are delighted to note you had such a memorable experience and enjoyed your stay so thoroughly. Monika, our Concierge, she surely is a star, giving the best sightseeing tips - thank you for the recognition. We look... More 

Lisbon, Portugal
2 reviews
5 of 5 stars Reviewed 1 week ago

I had the pleasure of spending my Easter Break at Sheraton Krakow. The delicious food, friendly helping staff and the location that allows you to explore this lovely city within walking distance to every major monument or site, turned my stay into a very pleasant and relaxed one. I am definitely returning to Sheraton Krakow, highly recommended. Fernando Herculano de... More 

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London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel, good location, good views of the castle and the river. Friendly helpful staff, good food, excellent breakfast sets you up for the day, sports bar is a must. Cabs and trips arranged through the hotel these were all excellent and value of value

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Inverness, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Sheraton with my 2 friends on a 3 day trip to Krakow. The room was spotless, beds very comfy and the service we received were excellent. We were in room 342 which was very quiet. The Reception staff in particular were so helpful booking our trips and recommending places to eat. The selection offered at breakfast... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Donna R, Thank you so much for a delightful review, we are so happy you enjoyed your immaculate guest room and the varied, quality options of the delicious breakfast. Our dedicated Team always do their best to accommodate your needs, being at your disposal, giving valuable tips in order to let you experience Krakow from the best perspective. We... More 

Warsaw, Poland
1 review
5 of 5 stars Reviewed 2 weeks ago

I had an excellent experience while spending 3 days in Sheraton Krakow during the last Easter break! Both me and my family were excited and thrilled by the hospitality and the professionalism of Sheraton personel. Highly recommended Thank you Sheraton Nikos and the family

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, We are honored to read your review and delighted you had a great and memorable Easter break with us here at Sheraton Krakow Hotel. Pleasing to note you enjoyed all we have to offer, thank you for your kind words of appreciation towards our talented Team. I personally definitely agree our associates endeavor to assist whenever possible to... More 

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