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Sheraton Krakow Hotel

Travelers' Choice award winner
Powisle 7, Krakow 31-101, Poland
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1 room 1 guest
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Sheraton Krakow Hotel
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1,369 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (292)
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  • Polish first
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English first
  • All months
    (1369)
  • Mar-May only
    (352)
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    (414)
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    (307)
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Santa Monica, California
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good for platinum upgrades. Great view Breakfast is ok Within walking distance of all the major tourist areas Rooms are a little dated. There was a celebrity staying there whileI was there. Huge crowd outside the building for Violetta. Lol

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Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

The hotel was great. Friendly polite staff clean, great location good food. Restaurant food was kind of on the high side. And I thought the parking was kind of high too. It says garage but there is only like 12 spots inside rest are outside. Save a couple bucks and park down the street.

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Dorset, UK
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I visited with my children in mid August 2015. One of those hotels where you feel at home the moment you walk through the door. Spacious, light, modern but comfortable. Great staff, all very friendly and helpful. Superb location an easy walk to the centre and castle. Very comfortable beds and a decent powerful shower. HBO English movies to keep... More 

Was this review helpful? Yes 1
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Thank you for the candid review of your recent stay at Sheraton Krakow Hotel. I am happy to see we lived up to your expectations and that you felt welcome from the moment you crossed our doorstep, this is exactly what we aim at in our hotel! It seems like we ticked all the right boxes and your... More 

Toronto
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean and comfortable rooms. Food at the pub style restaurant was good as well. Great location. Easy walk to the main areas. Some good staff - not all. Barbara at the front desk was very helpful to us especially knowing we were travelling with a baby.

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Glasgow
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

I would say the best hotel in Krakow but bear in mind that there aren't to many top hotels in the city. The hotel is located on the river right next to the castle and a short walk from the old Square....about 10 to 15 minutes. It is nice and quiet and good for being picked up for the major... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Sophie, Thank you for your lovely words regarding your recent stay at Sheraton Krakow Hotel. I am delighted to read you took the most of our lovely location, right next to the Wawel castle and the river, as well as enjoyed the skyline views from the Roof Top Terrace & Lounge Bar. It surely is a must to be... More 

Rabat, Morocco
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

+ Great location + Green key hotel where smoking is not allowed + very nice design + Very helpful staff + Great buffet, contrary to other 5* hotels + very spacious lobby + No need to call a cab if you want to visit. Everything is nearby - Not possible to open windows - Small rooms

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North Carolina
Level Contributor
123 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This modern hotel is located on the river right next to the castle and about 6 blocks from the Square. It is a perfect location to set out on your own or to be picked up for the two major tours from Krakow - the salt mine and Auschwitz. The staff was very attentive and helpful with all of our... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, We are very pleased to hear that you enjoyed your visit at Sheraton Krakow Hotel. Your comments regarding our Team are very kind. We are very proud of the standard of service our dedicated associates provide, ensuring every guest who visits has the most wonderful all round and special experience. Thank you very much, we already look forward... More 

London, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent location with easy access to most of the city's attractions!!..friendly staff, and very helpful concierge. The rooms are confortable with outdated bathrooms (had a deluxe room). Breakfast good but not fantastic!!..bad selection a fresh fruits.

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion with us, very much appreciated. Location is indeed stunning. We are so fortunate to be a close neighbor of Wisła river and Wawel Castle, said to be the spiritual heart of Poland. Amazing views, great surrounding for a walk, a stone’s throw away from most of the city attractions. Best when enjoyed... More 

New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location was prime and the hotel staff were super-helpful and willing to go above and beyond. I was especially impressed with the gym/pool, both of which were very lovely. I highly recommend staying here.

Was this review helpful? Yes
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, We are so pleased to hear that you had such a wonderful time whilst staying at Sheraton Krakow Hotel recently. It is always a joy to receive positive comments from guests who had such a memorable experience with us, we are particularly thankful for your warm words about our dedicated Team. Thank you, very much appreciated! We look... More 

Stockholm, Sweden
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The first impression wasn’t the best, it took almost 24h to get an answer on my email send to krakow@sheraton.com but we looked beyond that and booked a stay at the hotel anyway. We booked a Club Room for one night in July 2015. It was a spacious room with a view of the river and access to the Club... More 

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Hotel Review Summarization

What travelers say

  • Wawel castle(15)
  • Very good(10)
  • Breakfast buffet(7)
  • Old town(7)
  • Short walk(5)
  • Great location(3)
  • Club lounge(3)
  • Main square(3)
  • Sports bar(3)
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Wawel Presidential Suite (97)

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