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Sheraton Krakow Hotel

Travelers' Choice award winner
Powisle 7, Krakow 31-101, Poland
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Sheraton Krakow Hotel
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Sheraton Krakow Hotel
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1,212 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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Antwerp, Belgium
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We spent 2 nights 27-29/3/15, booked 6 rooms among them the Presidential or Wawel Suite and 2 Deluxe Suites + 1 club and a couple of regular rooms. Having slept in a lot of Sheratons throughout Europe and the Middle East, this is by far the best Sheraton I have been into. Great experience from check in, to room service,... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Lovely stay, extremely friendly staff, you're waited on hand and foot for the whole duration. However, do not eat in the hotel, it is nice, but very overpriced compared to the food places within the city centre, which is only a 5 minute walk.

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Malaysia
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Don't need to plan ur journey earlier as its location is good to everywhere . Nothing to worry about public transport Food was nice ,staffs was very friendly! Clean and amenities was good. Standard facilities! Otherwise cleanliness was fair . Check in and out was standard . Price fluctuates. Good for families and business but not budget travelers. Overall it's... More 

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Colchester, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel on the 24thMarch for three nights rated as 5stars and is. Check in smooth and efficient. Booked. trips at the same time. Room on the club floor, was well appointed and clean had breakfast in the Olive restaurant superb spread, service attentive. Would recommend staying here, very central for sightseeing also has great rooftop terrace

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Sounds like a perfect weekend break, we are so pleased! Our location is certainly a drawcard for all types of travellers to Kraków with the convenience of everything you would need at your doorstep. Particularly happy to see you mentioned the Roof Top Terrace & Lounge Bar with its unrivalled views, it is enough to take the lift... More 

Alliance, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton hotel in Cracow has an excellent location - within a walking distance to the major attractions like the Wawel Hill and Castle, the Wawel Cathedral and the burial place of the Polish kings and queens. The hotel building is over ten years old and needs a little TLC. I stayed for a few night in March of 2015... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Thank you very much for your comprehensive review. It would seem that your experience fell short of the service we aim to provide and we are very sorry about that. Rest assured I will share your feedback with our Team, as I believe we strive to do our best to make every guest’s stay very special, I guess... More 

Contributor
12 reviews 12 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Newly build, however in a triangle with open space inside and therefore cosy atmosphere . Very nice club room . Pity it was without separate shower but this i knew beforehand . Very nice breakfast , this can compete with the Kempinski level if you add some more fresh fruits and freshly made blini's instead of warmed up ones but... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Bart B, What a great pleasure it is to be rewarded with a glowing 5* review from such an experienced traveller like yourself. Sounds like you had a great stay with us here at Sheraton Krakow Hotel and we appreciate the time you have taken to let us know. I am delighted to note you enjoyed your stay so... More 

Frankfurt, Germany
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although a business hotel, the staff, service, amenities and location made for a perfect leisure rest stop. Staff was extremely friendly and courteous and food beautifully prepared and served. The room I had was perfectly appointed (bathroom toiletries, tv, internet and comfort items); and overlooked Wawel castle - which made for magical night views and stunning dayscapes. The hotel is... More 

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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sheraton is a typically business hotel, so you know what to expect. Very clean, well-located on the river and near the bottom of Wawel Hill, but somewhat soulless. Very nice, helpful staff; excellent breakfast; nice snacks in lobby restaurant. Absolutely nothing to complain about but certainly not boutique.

Was this review helpful? Yes 1
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear AideenY, We are so pleased you enjoyed your stay at Sheraton Krakow Hotel and hope you will return for more of the pleasurable experience once the opportunity arises. Best regards, Angela Saliba General Manager Sheraton Krakow Hotel More 

Donegal , Ireland
Contributor
16 reviews 16 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a 5 day break in Krakow. What a beautiful place. Hotel and staff is excellent. Staff are so friendly and helpful. Their English is excellent. Nothing is a problem of them The rooms are beautiful, cleaned every day, and heating and air conditioning can be controlled in the room. This hotel is about 30 mins from the... More 

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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Wow - thank you for this lovely feedback! It is gratifying to read how much you were impressed by the charm of our wonderful city and welcoming atmosphere of Sheraton Krakow Hotel. We are so pleased to read you felt well cared during your stay, your glowing comments about our ‘excellent’ Team members are more than appreciated. We... More 

stockholm
Top Contributor
60 reviews 60 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned after a magical three nights in beautiful Krakow and the equally magical Sheraton. The unusual shape of the building makes for a very interesting interior in a lovely, light-filled atrium which houses the dining, bar and general lounge area, complete with piano. It is a beautiful layout and the attention to detail is everywhere from the... More 

Was this review helpful? Yes 1
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Pleasure and honor to be rewarded with such a glowing feedback! We treasure every single sentence, every particular word in the review of yours. Thank you from the bottom of our hearts, you really know how to make every single Team member feel special, as on cloud number nine. Reading your comments – it all just seems so... More 

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