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Sheraton Krakow Hotel

Travelers' Choice award winner
Powisle 7, Krakow 31-101, Poland
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Sheraton Krakow Hotel
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1,490 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at Sheraton for 2 nights / 3 days. It is one of the nicest hotels in Kraków, but what stroke me the most: hands down the best service ever. The sauna and swimming pool facilities are nice, the rooms are clean and comfortable. The breakfast is included whenever you book a room, and it's delicious (there's so much... More 

Helpful?
Thank Ahmed T
Antwerp, Belgium
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was astonished by the service of the hotel. So friendly and smart. CAR service to activities at the right price. Hotel is in very good location with nice views of the castle. Nice little swimming pool and gym. But especially the staff deserves recognition. Thank you for that

Helpful?
Thank Jorvan
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Jorvan Thank you for your lovely words regarding your recent stay at Sheraton Krakow Hotel. I am delighted to read you took the most of our lovely location, right next to the Wawel castle and the river. Your comments regarding our Team are very kind. We are very proud of the standard of service our dedicated associates provide, ensuring... More 

Cardiff, Wales, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 4 days. Room was cleaned daily staff were very helpful. Breakfast was well served and laid out. The only minor down side was the window did not open. Fresh air is better than air conditioning. Hotel overlooks the river and central to market square and the Jewish quarter.

Helpful?
Thank MrsF914
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Due to a business project I spent here months.. And I can confirm the quality of the service excellent. Of course if you spent months in the same hotel, you may be fed up with the similar breakfast but for couple of nights this should be enough as well. The rooms are big and very clean and quiet. Beds are... More 

Helpful?
Thank TDEPL
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest Thank you for leaving such a great review for us on TripAdvisor. It is fantastic to learn how much you enjoyed your stay and that you find our hotel to be “one of the best “, it really flatters us. Entire Sheraton Krakow Hotel Team truly appreciate your kind recommendations and praising words. Warm Regards, Angela Saliba, General... More 

Dorking, United Kingdom
Level Contributor
146 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Excellent location, Well appointed room and good service. Also surprisingly good breakfast buffet selection. Only a one night stopover but no complaints at all and not too expensive. Taxis were easy to get and this is a good base for either business or pleasure. Would recommend.

Helpful?
Thank piemaster1961
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear piemaster1961 I was very happy indeed to read your high regards for your recent visit at Sheraton Krakow Hotel. Thank you so much for your praising words. We are so glad to read that you enjoyed your stay, from the accommodations to the staff service. Indeed, our location is just perfect to relax & unwind, enjoy the neighborhood of... More 

Algiers, Algeria
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I spent almost 1 week in this hotel, I am satisfied Very nice location in front of the river, 10 min from main square,friendly and very professional staff,clean facilities Food was good , different from our but it's normal :) I would return there with pleasure

Helpful?
Thank dady82
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear dady82 Thank you for posting a kind review of your stay at Sheraton Krakow Hotel. We are delighted that you enjoyed an excellent stay. I am happy to hear that you appreciated the location of the hotel and service quality with us. We hope to welcome you back here, either on business again or maybe also on a private... More 

Wroclaw, Poland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location is superb, just next to a castle. Food was on the standard SPG level, which is nice, but not mind-bending good. I got upgraded to junior suite, which came with complimentary bottle of wine, which I find as a great gesture from the hotel. Overall, it was great choice for a quick stay in Krakow, and I wouldn't mind... More 

Helpful?
Thank Heglion
Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I visited the Sheraton Kraków Hotel in November 2014. The Hotel is by far the most luxurious in Kraków. The rooms are decently sized and well-appointed. All-Round, the aesthetic appeal of the hotel was high. It looked and felt like a luxury hotel. The Wi-Fi was decent but nothing special. The only drawback is that you have to walk 10... More 

Helpful?
1 Thank Zack T
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Zack T It is wonderful to read the review following your past experience at Sheraton Krakow Hotel and thank you for sharing it with us and the rest of the TripAdvisor Community. We greatly appreciate your positive feedback and are most happy that you felt comfortable and found your way around the hotel and the city taking advantage of... More 

Chicago, Illinois
Level Contributor
145 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were here for a wedding and stayed at the hotel for three nights. Very nice modern hotel with great comfortable rooms and very nice public spaces. Great views of the Wawel Castle. Really popular bar and the outdoor space is wonderful in good weather.

Helpful?
Thank warch1
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear Guest, Thank you so much for your praising words. We are so glad to read that you enjoyed your stay, from the accommodation, public spaces to the location. We hope you had a wonderful visit to Kraków and we look forward to seeing you for your return visit. Warm regards, Angela Saliba General Manager More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights. We booked the airport shuttle which was a mercedes e class, the driver was friendly, it took around 1/2 hour and alot more comfortable than a taxi. We got early check in as soon as we landed which was great! We left our travel adapter behind, I phoned guest services and they had one with us in... More 

Helpful?
2 Thank NmN123
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review

Dear NmN123 Thank you for sharing your opinion with us & TripAdvisor community. It is great to see that you rate the overall hotel as excellent. Whilst I was pleased to hear you enjoyed the SPA treatments, attitude of our Drivers Team and possibility for early check-in, I was concerned with the breakfast issue that arose. All the issues related... More 

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