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Novotel Krakow Centrum

4.0 of 5 Ul. Tadeusza Kosciuszki 5, Krakow 30-105, Poland
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Certificate of Excellence 2014
Novotel Krakow Centrum
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Novotel Krakow Centrum
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742 reviews from our community

Traveler rating
    317
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    69
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Top Contributor
75 reviews 75 reviews
38 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is nice and clean hotel. Unfortunately I did not like my bathroom entirely from plastic (almost like in Ibis budget). Room was spacious but little bit worn-out and basic. Generally good place to stay and it would definitely deserve better rating but only with improved price.

Was this review helpful? Yes
Agnieszka J, Rooms Division Manager at Novotel Krakow Centrum, responded to this review

Dear Valued Guest, Thank you for taking your time to write a review about your stay at Novotel Krakow Centrum Hotel. Indeed it is only through comments that we can strive to improve our hotel and services. I regret to read that we were not able to meet your expectations in regards to room and bathroom equipment. Rest assured, feedback... More 

London, United Kingdom
Top Contributor
67 reviews 67 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 2 nights in early November. We are platinum accor members so when we checked in, it was a nice surprise to be upgraded to a very large room with fruit basket etc. The check in process was easy and the staff were helpful in giving us a map and explaining where we were to... More 

Was this review helpful? Yes 1
Agnieszka J, Front Office Manager at Novotel Krakow Centrum, responded to this review

Dear Madam, First of all I would like to thank you for your nice comment, regarding your stay and employees at Novotel Kraków Centrum, you have kindly posted. We always strive to provide the most enjoyable stay to our guests, and are always pleased to hear we have even exceed their expectations. I wish to assure I will pass your... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There's absolutely nothing that you can say bad about this property. The staff was outstanding - very helpful and went above the call of duty Also the English competency of the staff at all hours was superb. The hotel property is of good quality and as you would expect for this level of property. The rooms are basic, it's true,... More 

Was this review helpful? Yes 1
Agnieszka J, Front Office Manager at Novotel Krakow Centrum, responded to this review

Dear Sir, I would like to take this opportunity to thank you for sharing your opinion with others and with us! Guest comments such as yours are very important to us because enabling us to provide better service on future visits. We are happy to learn that you were satisfied with your accomodation as well as the service of our... More 

Taby, Sweden
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

HNovotel Krakow Centrum is a modern hotel and fairly spatious rooms. Their gym is not great but its definitivly good enaugh for the average guest. The staff is nice and their language skills in English are very good. Breakfast is great, a lot of fruits, more than in most places, without missing anything else. Be aware of that restaurant recommendations... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Agnieszka J, Front Office Manager at Novotel Krakow Centrum, responded to this review

Dear Guest, Thank you for the charming comment. We feel very happy you have chosen Novotel Kraków Centrum. We are mostly happy for your praising words about the breakfast. Whole FB department is fully dedicated and take a special attention to every detail of this morning meal to make it really energizing experience. I hope the beautiful city of Kraków... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We were a party of 17 including 4 children ans stayed for 3 nights. Everything about the hotel was superb. The Novotel rooms are basic, but spotlessly clean, comfortble and well equipped. They are also fairly spacious. The food was excellent, the breakfast choices and service was outstanding, the food hot and tasty (warm plates would have been a bonus... More 

Was this review helpful? Yes
Agnieszka J, Rooms Division Manager at Novotel Krakow Centrum, responded to this review

Dear Valued Guest, Thank you so much for sharing your impressions from your stay at Novotel Krakow Centrum. We are very happy that you had a great stay and enjoyed your time at our hotel! We wish you all the best and would be happy to welcome you back upon your next stay in Krakow! Best regards, Agnieszka Jakimów Rooms... More 

Luxembourg City, Luxembourg
Top Contributor
117 reviews 117 reviews
113 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at this Novotel for one night during December and found it to be excellent value for money and had very hard working and excellent staff. Having stayed in Paris the weekend prior at a Novotel and then staying at this one there is no comparison. La Defense-Novotel could learn a lot from the Krakow property. Attentive, cordial, smiling and... More 

Was this review helpful? Yes
Agnieszka J, Rooms Division Manager at Novotel Krakow Centrum, responded to this review

Dear Valued Guest, I appreciate you taking the time to share your recent experience from your stay at Novotel Krakow Centrum. I am glad you had such a wonderful stay and that you were able to enjoy the hotel with it's facilities. I am happy to hear that our staff contributed to your positive experience. I am very much looking... More 

Croydon, United Kingdom
Top Contributor
609 reviews 609 reviews
226 hotel reviews
1,048 helpful votes 1,048 helpful votes
4 of 5 stars Reviewed December 21, 2014

When we first came to Krakow 10 years ago, this Novotel was a regular choice but when the rooms were modernised at the other Novotel in Bronowice (now renamed Krakow West), we transferred our allegiance there. Both hotels are good, in separate ways. This time I needed to be closer to the city centre and, fearing bad weather, opted for... More 

Was this review helpful? Yes 2
Agnieszka J, Rooms Division Manager at Novotel Krakow Centrum, responded to this review

Dear Valued Guest, First of all thank you for your nice comment, regarding your stay and employees at Novotel Krakow Centrum, you have kindly posted. We always strive to provide the most enjoyable stay to our guests, and are always pleased to hear we have even exceeded their expectations. We are always happy to see return guests, and glad you... More 

Luts'k, Ukraine
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 18, 2014 via mobile

I often stay at the Novotel Krakow Centre and it can be commended on many points. Location is great, the swimming pool excellent and the breakfast superb. On this stay I got a river view room on the 5th floor. REFUSE IF OFFERED. The Internet connection is abominable. No strength and useless for skyping! My room 509 was dated. Certainly... More 

Was this review helpful? Yes 1
Agnieszka J, Rooms Division Manager at Novotel Krakow Centrum, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your opinion. Guest comments such as yours are a very valuable and help us to provide better services in future. Your remark regarding the internet connection were discussed within the management team. Thank you, once again, for your valuable feedback and we are looking forward to welcoming you back... More 

Union, KY
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 13, 2014

We stayed at this centrally located Novotel in June of 2014, and we found its location convenient, within walking distance to Castle Hill and the Old Town sights. I'm writing because the desk staff went above and beyond their required duties. We needed help with our air tickets, and they used their cell phones and computer to secure seats for... More 

Was this review helpful? Yes 1
Agnieszka J, Rooms Division Manager at Novotel Krakow Centrum, responded to this review

Dear Valued Guest, It is a pleasure to note how much you have enjoyed your time spend with us and we would like to take this opportunity to thank you for your support. And also for taking the time to share details with the travelling society. We cannot describe our hotel better than the words of our customers and such... More 

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Additional Information about Novotel Krakow Centrum

Address: Ul. Tadeusza Kosciuszki 5, Krakow 30-105, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow Centrum 4*
Number of rooms: 198
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Also Known As:
Novotel Krakow Centrum Hotel Krakow
Accor Krakow Centrum
Krakow Novotel
Hotel Style:
#15 Business Hotel in Krakow
#23 Luxury Hotel in Krakow
#31 Romantic Hotel in Krakow
#33 Family Hotel in Krakow

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