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All 238 Krakow hotels

Novotel Krakow Centrum

4.0 of 5 Hotel   |   Ul. Tadeusza Kosciuszki 5, Krakow 30-105, Poland
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Novotel Krakow Centrum
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Ranked #43 of 238 Hotels in Krakow
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Chris L Wokingham, United Kingdom
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685 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wokingham, United Kingdom
Top Contributor
54 reviews 54 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed in this hotel for a 3 night break in Krakow and found it to be perfect for our needs. Our room on the 3rd floor was spacious clean and comfortable with a seating area, safe, bath and shower.It would benefit from a few more coat hangers and extra tea and coffee but otherwise fantastic. The views from our... More

Was this review helpful? Yes 2
Warsaw, Poland
Contributor
12 reviews 12 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed already twice in this hotel; we'd been here with my family of 4 in August 2014, and I also stayed for business in September. I do recommend this hotel for family stays (although the rate wasn't that "promotional"..., I understand it's a peak tourist season for Kraków). The location is very good - short walk from the Old... More

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Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review

Dear Guest, Thank you for taking the time to add your observations about your stay at Novotel Krakow Centrum. We are happy you have chosen our hotel for your stay in beautiful city of Kraków. I have shared your words with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.... More

Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Arranged pickup from airport through hotel in advance well with 90zlt. Room ready at 11am a bonus. Executive room on 6th floor at front overlooking river - noise not a problem. All staff friendly and helpful. Arranged dinner reservations and suggested nice places to eat. Used Cracow tours for excursions who picked up from hotel. 15 minute walk from main... More

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Glasgow, United Kingdom
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is most comfortable and the staff most helpful and pleasant. Nothing was too much trouble. It's only problem is it's location which is a very good 20 minutes walk from the main square in the old town. Anyone who has difficulty in walking should ensure that the walk which includes an underpass with three flights if stairs is... More

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Colchester, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Novotel centrum hotel in krakow for a 4 night break.The hotel is centrally located overlooking the Vistula River and 15 minutes walk from the main square with its large variety of inexpensive restaurants and old market. The hotel serves a great breakfast and we opted for the continental at just £5 per head. If you don't... More

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Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review

Dear Guest, Thank you for your praising comments which serve us as the best reward for our daily efforts. I am very happy our comfortable and spacious superior rooms with wonderful view over the Wawel Castle and Vistula River were to your liking. Thank you for your confidence in our ability to serve you. We will be delighted to assist... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is very clean, and even a bit of a sterile feel. The beds are luxurious and rooms well equipped (safe, minibar, coffee/tea maker). The staff is friendly. The restaurant's menu includes local specialties, pricing is reasonable. Good breakfast. The hotel is located in high-traffic street. Distance to the city center is about two kilometers. Ask the reception staff... More

Was this review helpful? Yes 1
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review

Dear Guest Thank you for taking the time to add your observations about your stay at Novotel Krakow Centrum. We very much appreciate your comments and we are happy you have spent some pleasant times in beautiful city of Kraków. I have shared your words with the team, so that they are aware of their contribution in helping to satisfy... More

St. John's, Newfoundland And Labrador
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A five start hotel is not what the Novotel Centrum was.Not for me anyway.I have a bit a travel under my belt,but I haven't seen a room carpet as dirty as what was in our room 527.Cleaning needed,badly

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review

Dear Guest, I was most sorry reading your comments about the room cleanliness. At Novotel, we put a special attention to the highest quality of cleanliness therefore your feedback is very important to us. I wish to assure our Housekeeping Manager was followed with the issue mention of yours and necessary steps were taken to avoid future occurrence. I wish... More

Paisley, United Kingdom
Top Contributor
68 reviews 68 reviews
19 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Great location, very clean, friendly staff, excellent spa facilities. Good sized rooms, we would stay here again. Although it would be tempting to stay in the Main Square, the clock tower would probably disturb our sleep. Novotel offers comfort, value and convenient location

Was this review helpful? Yes 1
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review

Dear Guest, It is a greatest reward to read a nice comment like yours. Thank you for mentioning our location, close to Wawel Castle, Vistula Boulevards and within short walking distance to Main Market Square. I am very happy you like our In Balance by Novotel Wellness Centre with swimming pool, sauna, jaccuzzi and gym. We would be very happy... More

Portland, Oregon
Top Contributor
192 reviews 192 reviews
49 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Novotel Centrum is more of a business hotel than anything. It is typical of the Novotel chain in that it doesn't have lots of bells and whistles such as grand lobbies or great art, but it is clean and the room that I had was spacious and functional. I enjoyed the breakfast buffet which of course, was included in our... More

Was this review helpful? Yes 1
Agnieszka W, Deeputy Manager at Novotel Krakow Centrum, responded to this review

Dear Guest, It is very kind of you to take the time to give us your feedback. We always strive to provide the most satisfying stay to our guests, and are always pleased to hear we have met their expectations. Your opinion is very valuable to us, and gives us the motivation to constantly improve the level of the services... More

Perth, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed over a long weekend in August 2014 and was entirely pleased with my choice. Like every other visitor, my intention was to see the Old Town, the Jewish Quarter and the castle : the location of the hotel is ideal for all three. I paid a little extra for a Superior room, overlooking the river and castle, and... More

Was this review helpful? Yes 2
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review

Dear Guest, Thank you for your praising comments which serve us as the best reward for our daily efforts. I am very happy our comfortable and spacious superior rooms with wonderful view over the Wawel Castle and Vistula River were to your liking. It is also a pleasure to read you also liked our In Balance by Novotel Wellness Centre... More

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Additional Information about Novotel Krakow Centrum

Address: Ul. Tadeusza Kosciuszki 5, Krakow 30-105, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow Centrum 4*
Number of rooms: 198
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Also Known As:
Novotel Krakow Centrum Hotel Krakow
Accor Krakow Centrum
Krakow Novotel

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