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Novotel Krakow Centrum

#50 of 247 Hotels in Krakow
Certificate of Excellence
Ul. Tadeusza Kosciuszki 5, Krakow 30-105, Poland
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Best prices for: 1 room 1 guest
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Novotel Krakow Centrum
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Novotel Krakow Centrum
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806 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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Clermont-ferrand, France
Top Contributor
129 reviews 129 reviews
109 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed many times Hotel is very well located Rooms are nice, stylish and large. The one overlooking the Vistula and the castle are noisy but nice. Staff is absolutely brilliant! Breakfast is a rip off Location is good, 10 minutes walk to the castle. You can reach the main krakow square in 15 minutes or so. I really... More 

Was this review helpful? Yes
Iwona K, Kierownik recepcji at Novotel Krakow Centrum, responded to this review

Dear Guest, Thank you very much for devoting your time to share the valuable feedback. Pleasing to read that you appreciated our Team members 'Staff is absolutely brilliant!' Thank you for pointing out our location close to the Main Market Square Area and Wawel castle. We are all looking forward to the future visit or visits of yours, please do... More 

Warsaw, Poland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

the prices are quite high but they are match with their standards and very good location Close to the old square, the castle and not so far from Kazimierz. The pic shows a view from my window. I can't say much about their food, I had only breakfast but it was very good and quite a choice.

Was this review helpful? Yes
Iwona K, Kierownik recepcji at Novotel Krakow Centrum, responded to this review

Dear SylwiaCz, We are all so pleased you enjoyed your stay at Novotel Kraków Centrum and hope you will return for more of the same on another occasion. Thank you for sharing your experience with us and TrpAdvisor community. We truly hope that your positive experience will bring you back to Krakow in not too distant future, will be a... More 

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I visited Krakow in May and stayed at the Novotel. We loved the location (10 minute walk to Wawel Castle and about 15-20 min walk to Sukiennice). The room was spacious, quiet and clean. The beds very comfortable and the shower was large and modern. All staff members (including room service) were extremely nice and helpful. We... More 

Was this review helpful? Yes
Iwona K, Kierownik recepcji at Novotel Krakow Centrum, responded to this review

Dear Anyaole, Thank you very much for your nice feedback. We are glad you appreciated hotel facilities, and ‘extremely nice and helpful’ Staff. We always strive to provide the most satisfying stay to our guests, and are always pleased when we have met their expectations, although we are very sorry that you have encountered some unpleasant experiences during your visit... More 

England
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed 3 nights with my wife. The hotel is new and very modern. The overall quality of the furniture and fittings is very good. The rooms are generous in size. All the staff were friendly and polite. We didn't use the pool or spa so cannot comment. The hotel is about a 10 minute walk from Krakov main square. It... More 

Was this review helpful? Yes
Iwona K, Kierownik recepcji at Novotel Krakow Centrum, responded to this review

Dear Guest, Sounds like a lovely stay! It is gratifying to read that you appreciated our central location at the foot of Wawel Hill. Our location and views are truly a draw card for guests wanting to explore all that Kraków has to offer and I am pleased to note you took advantage of it and got to know our... More 

Brisbane, Australia
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the perfect place for so many reasons: 1. Location, location, location. You have 5-10 minutes walk to the Wawel Royal Castle along the Wistula river and further 5 minutes to the Main Market Square where you can buy one of the most beautiful amber in the world and eat some traditional polish food. 2. Good quality hotel. The... More 

Was this review helpful? Yes
Iwona K, Kierownik recepcji at Novotel Krakow Centrum, responded to this review

Dear KateKm, How wonderful! Thank you for such a grate opinion about our property. We are very pleased you enjoyed the stay so much, we would love to welcome you again and we would love to make every next stay of yours even more memorable and special. Once again thank you for sharing your experience with us, we keep our... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

What a lovely hotel an lovely staff. Went there with my husband on 4/5/2015 and came back home on 8/5/2015. The staff was very lovely and very friendly. The food was amazing the bedroom was fresh an clean. Enjoyed the swimming pool. We will be goin back again some time this year.

Was this review helpful? Yes
Iwona K, Kierownik recepcji at Novotel Krakow Centrum, responded to this review

Dear Guest, How wonderful, we are delighted to read your glowing comments, it is very much appreciated. Particularly pleasing for Novotel Kraków Centrum Team, who strive to do their very best to make every stay a memorable one. Wonderful to know you felt well looked after and a food was tasty. We trust that your next stay will be every... More 

Stockholm, Sweden
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am pretty suprised by so positive reviews. I have dust allergy and do notbe fooled by their entrance pictures, Their rooms are old furnished. I do not mind old furnishin but I mind old carpets. So even in winter I kept my window open quite often. Room was clean and very wide and facing castle and river but my... More 

Was this review helpful? Yes 1
Iwona K, Kierownik recepcji at Novotel Krakow Centrum, responded to this review

Dear Orangetre, Thank you very much for taking the time to share your opinion referring to your stay at our Hotel. I personally assure you I will share the feedback with our associates. Your remarks regarding the mentioned aspects like carpet cleanness and the furniture will be taken into consideration. We deeply regret any inconvenience that you have experienced. Surely... More 

Gainsborough, United Kingdom
Contributor
11 reviews 11 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very comfortable hotel, staff VERY friendly and helpful, not far to walk to main Krakow attractions. We had a view of the petrol station but many rooms overlooked the river and Wawel Castle. It didn't really matter because so much to see in the area. Breakfast very good, I think something for everyone. I hope they have managed to fix... More 

Was this review helpful? Yes
Iwona K, Front Office Manager at Novotel Krakow Centrum, responded to this review

Dear BandL2014, We truly appreciate the time you have taken to post your review on TripAdvisor and for such a wonderful feedback. We are delighted to note you had such a memorable experience and enjoyed your stay so thoroughly. Thank you for such a nice recommendation. P.S. Our wonderful F&B Team have managed to fix the toaster! We look forward... More 

Copenhagen
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Last April 21 - 28, we stayed at the Novotel Krakow Centrum, an upscale hotel only 10 min. walk to the Old Town, major attractions and the shopping center. A great location. As part of our silver wedding anniversary celebration, we chose to stay at this hotel. Ever since we booked our accommodation last February, Wirginia Wilks - Kowalska and... More 

Was this review helpful? Yes
Iwona K, Kierownik recepcji at Novotel Krakow Centrum, responded to this review

Dear Jan and Judith, We are honored to read your review and delighted you had a great and memorable silver wedding anniversary celebration with us here at Novotel Kraków Centrum. Pleasing to note you enjoyed all we have to offer, thank you for your kind words of appreciation towards our talented Team. Your appreciation and recommendation will be shared with... More 

Derby, UK
Top Contributor
245 reviews 245 reviews
50 hotel reviews
170 helpful votes 170 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights during an organised trip with Riviera Travel. The hotel is large, modern and nicely situated a few minutes' walk from the Old Town. The bedrooms are quite large and reasonably well equipped, although the bed was too low and too firm for our liking so sleep quality wasn't great. Likewise, the bathroom was spacious... More 

Was this review helpful? Yes 2
Iwona K, Front Office Manager at Novotel Krakow Centrum, responded to this review

Dear AlanandSally, We are always flattered when a guest chooses Krakow & Novotel Kraków Centrum for their stay. It is gratifying to read how much you enjoyed the stay and that you felt well cared for. Particularly pleasing for the Novotel Kraków Centrum Team, who strive to do their very best to make every stay a memorable one. Please stay... More 

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