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All 238 Krakow hotels

Novotel Krakow City West

4.0 of 5 Hotel   |   Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
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83%
Ranked #68 of 238 Hotels in Krakow
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Nicolae R Brasov, Romania
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426 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Very good hotel with the exception of the lady(named Sofia)an employee assigned at the breakfast buffet... She needs to learn how to smile to the hotel guests. She needs good customer service. Rooms are great and front desk employees are courteous and professional. I hope they would tell the smokers not to stand by the main entrance door so people... More

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New Berlin, Wisconsin
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Great value. Very modern and inexpensive. Clean, comfortable room with air conditioning and wi-fi. The staff was very courteous and spoke excellent English. The hotel had free shuttle service to the city center twice a day. Taxis at other times were very inexpensive.

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London, United Kingdom
Contributor
13 reviews 13 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good all round hotel, that has only a few basic faults that I suppose ensure it stays a 4 star hotel, and not a higher grade. Firstly, the breakfast is the same each day, with only a limited hot buffet. Secondly, the exterior is poorly maintained, the concrete is flaking off and the metal supports are showing... More

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here with friends, it was ok. W-fi was very poor in the room. Paid for a superior novation room with 2 standard double beds. This is not what I got; I got 2 single beds. The pillows weren't great either but ok for the price. No milk in the room for tea/coffee facilities. Restaurant food was lovely but staff... More

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Cardiff, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After leaving Gydansk We got to our last hotel in Poland.The Novotel in City west was of a good standard ,with local bus stop outside it was off to go in to town,it cost 3zolity. 6 stops and a short walk to the centre Squares which were full of history and very clean.bars and restaurants are every where.its funny but... More

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NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for your 5 star review of Novotel Krakow City West and our beautiful city. We are delighted that you had a wonderful experience in our Hotel and the city and we look forward to your return in the near future. Sincerely Nitin Bhatia General Manager More

Brighton, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Novotel West in Krakow was a great success with the three of us. The hotel is clean and tidy, the restaurant menu and staff were brilliant. Our rooms were spacious and clean, with free tea & coffee & water daily replenished. The swimming pool was clean and welcoming, although did not open until 10.00 am each day. ALL of the... More

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NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest My team and I are delighted to read your 5 star review of your recent stay at Novotel Krakow City West. Thank you for commending the team's friendliness and our recently revamped Novo2 Restaurant. Moreover, we are pleased to note that you made use of our complimentary City Shuttle to experience beautiful Krakow. Look forward to having another... More

Toronto, Canada
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 11, 2014

We booked this hotel last minute as it had air conditioning and the one that we were supposed to be staying at, did not, so we were not sure what to expect. The rooms are clean and spacious, the beds are comfortable and the shower is great with lots of hot water! There is limited restaurants in the area, but... More

Was this review helpful? Yes
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for reviewing Novotel Krakow City West. My team and I are delighted to note that you had a great stay with us and commended the cleanliness, comfort of our beds and recently revamped Novo2 Restaurant. The hotel does offer a complimentary shuttle to the Old Town and back twice a day - I am sorry to... More

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Additional Information about Novotel Krakow City West

Address: Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow City West 4*
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Also Known As:
Novotel Krakow Bronowice Hotel Krakow
Accor Krakow Bronowice
Krakow Novotel

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