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Novotel Krakow City West

#72 of 248 Hotels in Krakow
Certificate of Excellence
Armii Krajowej 11 Street, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
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Novotel Krakow City West
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586 Reviews from our TripAdvisor Community

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Traveler rating
    179
    308
    86
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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  • German first
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  • All months
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  • Mar-May only
    (139)
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  • Sep-Nov only
    (128)
  • Dec-Feb only
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Oslo, Norway
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed four nights at this hotel. They were extremely friendly and took very good care of us. Rooms were clean and nice, the beds were big and comfy. Baby cot was provided and our daughter stayed free of charge. We even used a stroller free of charge-great service! Breakfast was fine and the swimmingpool looked really well- only a... More 

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Edinburgh, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel was brilliant! For the amount it cost to stay for 3 nights was excellent value for money. The onsite restaurant was excellent the food was always presented well and tasted great. All staff were extremely helpful. The city centre was within walking distance but it was about 20-30 minutes away.

Was this review helpful? Yes 1
4 of 5 stars Reviewed 5 days ago NEW

Friendly and professional service throughout from checking in onwards - would like to especially compliment Anja in the lounge bar for radiant and warm service. Despite a very busy time, i found that the staff were able to keep service levels up and keep smiling.

Was this review helpful? Yes 1
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed in Feb 2015. This is one of a good hotel to stay in Krakow, not really big hotel, a little bit old but all cleans. The rooms also good and comfortable to rest and sleep. Internet connection also good. I think this hotel a best choice for group tour in Krakow.

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Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Mr Samuel, Thank you so much for your comments. I am pleased to know that you enjoyed your stay. I thank you for your kind remarks which are very much appreciated. I hope that you will visit us again in the future. Warm invite you. With Best Regards, Joanna Węglarz, Room Division Manager More 

Helsinki, Finland
Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed two nights here with 4&6 years old boys. Hotel looked quite old outside, but was totally renovated inside. Really clean and nice. Room was large and breakfast had a wide range of foods. There is a nice pool downstairs, our boys loved to swim there. It's quite deep, 2,35m in the deeper part of it. The children's part of... More 

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Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Guests, Thank you very much for the comment you have given us about the experience at Novotel Kraków City West. We are very happy to read that the hotel has seemed a very good standard and the services has been at the level of your expectations. Always it is nice to get so nice comments from the guest who... More 

Tetbury, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The highest praise must go to all the staff who were extremely efficient and helpful. Room large and well equipped. Only two issues. First though tea and coffee provided milk had to be purchased from local supermarket and if you are sensitive to noise then be aware that rooms in the front which have the views also have noise from... More 

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Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Guest, Thank you very much for your opinion. Unfortunatelly your opinion concerns our sister Novotel located at Kościuszki street in the City Center just close to Wawel Castle and Vistula River. On behalf of Novotel Kraków Centrum Team thank you for positive comments. Warm invite you to visit Kraków again in the near future and choose next time Novotel... More 

Pennsauken, New Jersey
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for 4 nights on our recent vacation. The hotel is a little far from the city center but they run a shuttle twice a day, have cabs on hand almost all the time and the bus stop is right outside (being a bit far away was much less of a hassle than we expected).... More 

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Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Guests, Thank you very much for choosing our hotel for your stay and for sharing your opinion. Our main goal its to make of our guests stay a great experience. So that is why I am a little surprised that our staff was not enough friendly. They are always open and helpful, ready to be to your disposal at... More 

Cornwall, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Excellent hotel. The reception desk were very helpful. The rooms spacious and clean if rather too warm in the heatwave. Breakfast was varied and good. The hotel is some distance from the old town but the shuttle service worked really well and the local bus and/or bikes were useful for going in at other times. We also appreciated a cooling... More 

Was this review helpful? Yes
Joanna W, Manager at Novotel Krakow City West, responded to this review

Dear Guests, I am appreciate you taking the time to share your recent experience from your stay at Novotel Krakow City West. I am glad you had such a wonderful stay and that you were able to enjoy the hotel with it's facilities. I am happy to hear that our staff contributed to your positive experience. I am very much... More 

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