We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 238 Krakow hotels

Novotel Krakow City West

4.0 of 5 Hotel   |   Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Hotel amenities
Save Saved
You added Novotel Krakow City West to your Saves list
Novotel Krakow City West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
83%
Ranked #66 of 238 hotels in Krakow
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Daniel P London, United Kingdom
  • Overview
  • Reviews (417)
  • Photos (115)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (35)
  • Location
  • More
Write a Review

417 people have reviewed this hotel

Traveler rating
    117
    228
    61
    7
    4
See reviews for
138
89
27
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a good all round hotel, that has only a few basic faults that I suppose ensure it stays a 4 star hotel, and not a higher grade. Firstly, the breakfast is the same each day, with only a limited hot buffet. Secondly, the exterior is poorly maintained, the concrete is flaking off and the metal supports are showing... More

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here with friends, it was ok. W-fi was very poor in the room. Paid for a superior novation room with 2 standard double beds. This is not what I got; I got 2 single beds. The pillows weren't great either but ok for the price. No milk in the room for tea/coffee facilities. Restaurant food was lovely but staff... More

Was this review helpful? Yes
Cardiff, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After leaving Gydansk We got to our last hotel in Poland.The Novotel in City west was of a good standard ,with local bus stop outside it was off to go in to town,it cost 3zolity. 6 stops and a short walk to the centre Squares which were full of history and very clean.bars and restaurants are every where.its funny but... More

Was this review helpful? Yes
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for your 5 star review of Novotel Krakow City West and our beautiful city. We are delighted that you had a wonderful experience in our Hotel and the city and we look forward to your return in the near future. Sincerely Nitin Bhatia General Manager More

Brighton, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Novotel West in Krakow was a great success with the three of us. The hotel is clean and tidy, the restaurant menu and staff were brilliant. Our rooms were spacious and clean, with free tea & coffee & water daily replenished. The swimming pool was clean and welcoming, although did not open until 10.00 am each day. ALL of the... More

Was this review helpful? Yes
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest My team and I are delighted to read your 5 star review of your recent stay at Novotel Krakow City West. Thank you for commending the team's friendliness and our recently revamped Novo2 Restaurant. Moreover, we are pleased to note that you made use of our complimentary City Shuttle to experience beautiful Krakow. Look forward to having another... More

Toronto, Canada
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked this hotel last minute as it had air conditioning and the one that we were supposed to be staying at, did not, so we were not sure what to expect. The rooms are clean and spacious, the beds are comfortable and the shower is great with lots of hot water! There is limited restaurants in the area, but... More

Was this review helpful? Yes
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for reviewing Novotel Krakow City West. My team and I are delighted to note that you had a great stay with us and commended the cleanliness, comfort of our beds and recently revamped Novo2 Restaurant. The hotel does offer a complimentary shuttle to the Old Town and back twice a day - I am sorry to... More

New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Not that nice at all! The minute you enter the room the floor is noticeably dirty. The restraunt downstairs has good food and service but the maid service sucks. They did not vacuum the floor nor wipe the bathroom mirror down at all.

Was this review helpful? Yes
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you very much for feedback regarding your recent stay at Novotel Krakow City West. I am deeply concerned with your comments regarding cleanliness and maid service and would like to apologise for the short comings. I would like to also take the opportunity to reiterate that this is not our usual standard of service and our high... More

Houston, Texas
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Our family stayed at the Novotel City West for a few days in July. Though the outside of the hotel looks very Soviet era cement block it does not accurately reflect the inside of the building nor the staff. The inside has been renovated in last few years and keeps up to Novotel standards. The pool is lovely and our... More

Was this review helpful? Yes
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for reviewing Novotel Krakow City West here on Tripadvisor. My team and I are delighted with your positive comments and we are happy to note the you liked our recently modernized interiors, the pool and restaurant. Thank you very much for also especially mentioning the high service levels of the team, it is truly motivating for... More

Owners: What's your side of the story?
If you own or manage Novotel Krakow City West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Novotel Krakow City West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Krakow City West

Address: Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow City West 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, ACCOR, Expedia, Travelocity, Tingo, Priceline, BookingOdigeoWL, Hotels.com and Venere so you can book your Novotel Krakow City West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Krakow Bronowice Hotel Krakow
Accor Krakow Bronowice
Krakow Novotel

115 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (94)
Viewed
Dining (2)
Viewed
View from room (7)
Viewed
Bathroom (10)
Viewed
Room/suite (28)
Viewed
Hotel & grounds (12)
Viewed
Other (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (7)
Viewed
Dining (4)
Viewed
Hotel & grounds (4)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Krakow with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#8 Best Value Hotel in Krakow #25 Business Hotel in Krakow #26 Family Hotel in Krakow #28 Luxury Hotel in Krakow
Hotel Class
Official Description (provided by the hotel)
The Novotel Krakow City West is a 4 star hotel conveniently close to the centre of Krakow. Complimentary WiFi internet and conference rooms for up to 350 people will help your business trip run smoothly. For a relaxing break, we offer the largest rooms in town with air conditioning and satellite TV for your comfort. The hotel is just 15 minutes from the airport with onsite parking and a free shuttle bus to and from the city centre. Enjoy our restaurant, bar, indoor swimming pool, sauna and casino. ... more   less 
Number of rooms
304

Questions & Answers

Questions? Get answers from Novotel Krakow City West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer