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All 246 Krakow hotels

Novotel Krakow City West

4.0 of 5 Hotel   |   Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
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Novotel Krakow City West
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Ranked #75 of 246 Hotels in Krakow
Certificate of Excellence 2014
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467 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ada, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

The room was clean and had decent amenities, but I would not say that this hotel was very impressive. The best thing by far was their breakfast. Honestly, it was pretty amazing. That being said, the carpet seemed a bit old & own, the hotel's walls were so thin that I hear 100% of the conversations taking place in the... More 

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Ormskirk, United Kingdom
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have just returned from Krakow having spent 3 nights at this hotel. I found it very clean, the staff very courteous and helpful, and the restaurant spotless. I ate breakfast each morning, and there was an excellent selection of hot food, cold food and hot and cold drinks. I was very happy indeed. The toilets near the lobby were... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

Good for family with children, not to far from old town. You can take free hotel bus to old town and back or taxi. Taxi is not expensive. Breakfast is ok, and room is clean and comfortable. Price, well if you take promotions, it is ok.

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Craigavon, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We chose this hotel for our December break as it appeared to have everything we required. We were not disappointed as it had everything and much more! The rooms were clean and comfortable, the ensuite more than adequate and there was tea/coffee making facilities. We found the staff very pleasant and the reception staff extremely helpful in organising tours. The... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 17, 2014

If you go to the Cracow. You have to stay in this hotel. Staff is very very nice and helpful. Rooms are clean and looks amazing. Cleanstaff does very good job indeed. There is small swimming pool and after that you can lay on the sun, where noone from outside sees you. Very comfortable. Breakfast is included and taste really... More 

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New York City, New York
Top Contributor
252 reviews 252 reviews
94 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed December 13, 2014

We could not stay at the city center novotel which was sold out and had to stay at city west. The exterior does not look great but the interior has been completely renovated. The breakfast buffet is excellent with many food options. Staff is very pleasant. We had to drive to town which is only 2-3 miles away.

Was this review helpful? Yes 1
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for reviewing your recent stay at Novotel Krakow City West. I am happy to note that you had a great stay with us and thank you for mentioning the team's friendliness and our buffet breakfast quality and selection. May I also take this opportunity to wish you a Merry Christmas and the very best for 2015... More 

Craigavon, United Kingdom
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 7, 2014 via mobile

just home after four days in Kraków We chose to stay in the Novatel City West - very welcoming staff, really helpful, Nice clean room - bar lunch good and quite reasonable Full Breakfast selection included in great value price. - free shuttle bus to /from city centre twice a day. How can you beat it??? Well worth your custom!!!

Was this review helpful? Yes 4
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you very much for your 5 star review of Novotel Krakow City West. My team and I are delighted to read your comments regarding the Room, quality of Food and Beverage and the high level of Customer service. Hope to welcome you once again in the future. May I also take this opportunity to wish you a... More 

Krakow, Poland
2 reviews
5 of 5 stars Reviewed November 29, 2014

You can expect typical Novotel and if you are a regular you know that it is excellent value for money! What is different about this Novotel in City West is - it's exceptional Customer Service! Excellent Customer Service is not one time but a culture here. I'm truly impressed with each and every staff here. It makes both Business and... More 

Was this review helpful? Yes
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you very much for your 5 Star review of Novotel Krakow City West. It was a pleasure to have you with us and we are delighted with your positive comments especially about our Customer Service. We look forward to your return. From all of us, we wish you a Merry Christmas and the very best for 2015.... More 

Senior Contributor
36 reviews 36 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 20, 2014

My stay in Novotel was good. There was a bathtub and enough space in the room, with an modern furniture. The reception is beautiful, and the attendees very kind. The swimming pool was closed, unfortunately. The hotel do not have a gym, that I really missed.

Was this review helpful? Yes
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for reviewing Novotel Krakow City West. We are happy to note that you had a comfortable stay with us and specifically liked the modern interiors and the service levels. Hope to have the opportunity to welcome you once again in the near future. May I also take this opportunity to wish you a Merry Christmas and... More 

Croydon, United Kingdom
Top Contributor
609 reviews 609 reviews
226 hotel reviews
1,048 helpful votes 1,048 helpful votes
5 of 5 stars Reviewed November 18, 2014

This is now our regular hotel in Krakow and from 9 to 14 November was our second stay this year. Why do we choose it over the many other places in the City: 1. It is welcoming and friendly. Most staff now know us by sight and even if wondering why this older English couple keep coming back, do everything... More 

Was this review helpful? Yes 1
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Mr Reynolds Thank you very much for your 5 star review of Novotel Krakow City West. It was a pleasure to have you stay with us and my team and I are delighted to note your satisfaction. From all of us, wish Mrs Reynolds and you a Merry Christmas and the very best for 2015. Our best regards Nitin... More 

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Additional Information about Novotel Krakow City West

Address: Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow City West 4*
Number of rooms: 304
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Also Known As:
Novotel Krakow Bronowice Hotel Krakow
Accor Krakow Bronowice
Krakow Novotel
Hotel Style:
#13 Best Value Hotel in Krakow
#25 Business Hotel in Krakow
#31 Luxury Hotel in Krakow
#31 Family Hotel in Krakow

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