Hotel is located 4km from the old town of Krakow, easy accessable by car, by foot or bicycle. Hotel also offers shuttle service 2x/day, which will bring you to the city centre and back. Our room was very spacious, clean and comfortable. Breakfast was good. Staff was very frienldy.

Stayed here as the hotel we had booked was awful. The receptionist we dealt with was fantastic, very knowledgable and friendly. We took 3 rooms on the 10th floor and they suited us just fine. There was renovation work going on when we stayed but it caused us no upset at all. It's quite a way out of the centre... More

While hotels in Krakow are relatively affordable no matter where you stay (yes, the 5-star business hotels can be a bit pricey), the Novotel Krakow City West is an excellent value for what you get. This includes: a large, modern room that is immaculately clean; a sufficient breakfast buffet served each morning (only included in certain room rates); and friendly,... More

Business hotel. Big spacious rooms, friendly staff. Nice and clean. The hotel is currently under renovation, and will probably just get better. A bit far from the city centre so not my first choice for a city break in Krakow. Good for larger groups.

Stayed at Novotel City West for one night - my first stay in Krakow. The hotel is a big tall square tower right next door to a smaller ibis. A new reception area is being built and was extremely noisy when I arrived - however noisy works stop before too late and I could not here them from my twin... More

Stayed here the weekend just gone with mum and 13 year old sister to visit Krakow city centre. It is easily reachable by bus from the airport. You just have to jump on the 208 bus which is hourly from the airport and ask the bus driver to tell you where to get off. There are only 2 bus services... More

Block style from the communist time but service was good and staff were friendly. The large part of hotel interior including rooms were nice and renovated providing an acceptable level of comfort and quality. As some travelers before me mentioned hotel location is quite far from the city center (10-15 minutes by taxi).

I’ve recently stayed in for business. The hotel is going through some modernization & this made my stay less than what I expected. After 5 nights I switched to another venue. The room was what I’d expect from Accor chain hotel. They were very nice, new furniture, clean with good size & very modern. Food menu has very little to... More

Booked a cheap, 5 day trip to Kracow over t'nterweb and this hotel was the one we got....like a hotel lucky dip. Pulled up to a communist block style lump and expected the worst. However, the rooms were comfortable and spotless and the staff were about the most friendly/helpful I would imagine its possible to come across. Shame its a... More