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All 240 Krakow hotels

Novotel Krakow City West

4.0 of 5 Hotel   |   Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
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Novotel Krakow City West
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Ranked #69 of 240 Hotels in Krakow
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Daniel F Minneapolis, Minnesota
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436 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

Stayed for 6 nights in October. We stayed in an unrefurbished room. Did not eat at the hotel nor used the swimming pool. Cons - 1. Hot room every night because the airconditioner was turned off every night. Reason given was that aircon automatically switches off when it is 15C outside. It's a weak excuse for such a money pinching... More

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Minneapolis, Minnesota
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is a reliable bargain for Krakow. It is not close to the city center, nor any attractive eating opportunities or shopping, but taxi rides are so reasonable in Krakow that it doesn't really matter. There is nothing interesting about the décor or surrounding neighborhood, rather everything exudes a sterile modernity. There are always noisy tourist groups checking in... More

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14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A nice hotel to stay in a few kilometers fromthe main square, bus stop outside. We checked inquickly but just got the basic hello. Not much in the way of information offered , I suppose its ask and you shall recieve. Not much tourist info available such as leaflets or map. Nice rooms and friendly bar staff. Breakfast was good... More

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Toronto, Ontario
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Started with really nice helpful staff, then a good sized clean and comfortable room with large bed and flat screen tv. Deluxe Coffee machine was great in the mornings but when I arrived the was a tray with four wonderful chocolate truffles and a personal note from the Manager welcoming me. Restaurant was very good with local and international food... More

Review collected in partnership with Accorhotels.com

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NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you very much for your positive comments regarding your recent stay at Novotel Krakow City West. My team and I are delighted that you had an excellent stay with us and we look forward to welcoming you once again. Sincerely Nitin Bhatia General Manager More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 12, 2014 via mobile

Very good hotel with the exception of the lady(named Sofia)an employee assigned at the breakfast buffet... She needs to learn how to smile to the hotel guests. She needs good customer service. Rooms are great and front desk employees are courteous and professional. I hope they would tell the smokers not to stand by the main entrance door so people... More

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NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you very much for reviewing Novotel Krakow City West. Overall, I am delighted to note that you had a great stay with us and found the Front Desk staff professional and courteous. Moreover, I have carefully noted your negative feedback and we will do our utmost rectify the issues. Hope to have the opportunity to welcome you... More

New Berlin, Wisconsin
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 7, 2014

Great value. Very modern and inexpensive. Clean, comfortable room with air conditioning and wi-fi. The staff was very courteous and spoke excellent English. The hotel had free shuttle service to the city center twice a day. Taxis at other times were very inexpensive.

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London, United Kingdom
13 reviews 13 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 31, 2014

This is a good all round hotel, that has only a few basic faults that I suppose ensure it stays a 4 star hotel, and not a higher grade. Firstly, the breakfast is the same each day, with only a limited hot buffet. Secondly, the exterior is poorly maintained, the concrete is flaking off and the metal supports are showing... More

Was this review helpful? Yes 3
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 28, 2014

Stayed here with friends, it was ok. W-fi was very poor in the room. Paid for a superior novation room with 2 standard double beds. This is not what I got; I got 2 single beds. The pillows weren't great either but ok for the price. No milk in the room for tea/coffee facilities. Restaurant food was lovely but staff... More

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NitinBhatia, General Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you very much for your valuable and comprehensive feedback. At the outset, I am sorry to note that we failed to meet your expectations on this occasion. I would like to assure you that corrective measures have been taken on all points mentioned by you. It is only through the valuable feedback of our guests that we... More

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Additional Information about Novotel Krakow City West

Address: Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow City West 4*
Number of rooms: 304
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Also Known As:
Novotel Krakow Bronowice Hotel Krakow
Accor Krakow Bronowice
Krakow Novotel

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