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Novotel Krakow City West

#76 of 247 Hotels in Krakow
Certificate of Excellence
Armii Krajowej 11 Street, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
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Novotel Krakow City West
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Novotel Krakow City West
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533 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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oostende
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

like the refurbished rooms and the nespresso machine in the room, staff is friendly and professional bar menu is of good quality and also the restaurant is good only one disadvantage - 40 min walk to the towncenter....

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Gdansk, Poland
Top Contributor
66 reviews 66 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

A good hotel for business (conference rooms are available). The main interest of this hotel is that it is easily accessible by car (from the highway) since it is not in the city centre (but closer to the AGH University). The hotel is quite recent, with relatively large rooms of high standards. The breakfast consists of a buffet but is... More 

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London
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived around 5pm and the hotel wasn't busy. Receptionsit checking me in answered the phone mid process and it turned out not to be a quick call. Quite infuriating and unprofessional to the extent that I asked one of her colleagues what I was still waiting for to get a sheepish look from her. Bar tender warm and helpful remembering... More 

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Croydon, United Kingdom
Top Contributor
644 reviews 644 reviews
228 hotel reviews
1,067 helpful votes 1,067 helpful votes
4 of 5 stars Reviewed 1 week ago

That was the title I gave to a previous report on this hotel, and it is true still of the 7 days we have just spent here from 5 May. As others have noted, this hotel is ideally located if you are working in one of the large buildings opposite, housing local offices of multi-national firms, or are visiting kids... More 

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Marzena S, Deputy Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Espoo, Finland
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good quality hotel, stayed here for two nights. Hotel was clean and I had a good sleep here. There was some mixup with my room, I had reserved it for two nights but hotel had booking only for one night. Staff in reception handled the situation well, although I had to change the room for the 2nd night cause of... More 

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Marzena S, Deputy Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Sheffield, United Kingdom
Top Contributor
62 reviews 62 reviews
39 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lovely views from our 7th floor room but the hotel is not very convenient if you want to get into town. We stayed here on our trip round Poland and this was the only hotel not central. It meant that at one night we had a group buffet and the second night we ate in the hotel restaurant. The meal... More 

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Marzena S, Deputy Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, Thank you very much for letting us know your inconveniences regarding your stay at the Hotel Novotel Krakow City West and we appreciate the time you have taken to bring this matter to our attention. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the... More 

Manchester, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're looking for a hotel that offers value for money and quality accommodation, this is a great option. Only downside is it set back from the city centre, about a 30 min walk to the main square in Krakow, however if you like exploring and not just interested in the tourist spots it is worth looking at this hotel.... More 

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Marzena S, Deputy Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Plymouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights as part of a history trip with uni friends. Lovely hotel and amazing shower in the rooms! We had a room on the 6th floor with a great view. The hotel has a courtesy bus that runs into the centre twice a day and taxis on site (which cost us 20-25 zlotys...£4). Would definitely come... More 

Was this review helpful? Yes
Marzena S, Deputy Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marzena Suska Deputy Front... More 

Serbia
Senior Contributor
49 reviews 49 reviews
48 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is in not really interesting part of the city that is a mix of social realist residential buildings and modern business facilities. We had a car so we do not know what the connection is by public transport to the city center. The hotel is new, modern, spacious halls and clean. The staff was helpful and friendly. Rooms... More 

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Marzena S, Deputy Front Office Manager at Novotel Krakow City West, responded to this review

Thank you very much for having taken a few minutes of your valuable time to write us your comments about our hotel during your recent stay with us. We are pleased to be your hosts. It is our aim to provide our guests the warmth and hospitality through our facilities and services. I remain at your entire disposal and please... More 

Kings lynn
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We arrived at this hotel on the 20th august after a very long morning flying and travelling, check in was fast efficient and friendly. overall the room was neat and tidy. one of the major gripes with this hotel was no free bottled water only available at the bar for an absorbent amount of polish zloty so we had to... More 

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Joanna W, Manager at Novotel Krakow City West, responded to this review

Thank you very much for your feedback, which will help us in our aim to improve our facilities and customer service. We appreciate the kind word you have written about our hotel and we would be grateful if we had the chance in the future to see you here again. With best regards, Joanna Weglarz Room Division Manager More 

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