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Novotel Krakow City West

#70 of 249 Hotels in Krakow
Certificate of Excellence
Armii Krajowej 11 Street, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
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1 room 1 guest
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Novotel Krakow City West
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622 Reviews from our TripAdvisor Community

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Traveler rating
    194
    326
    89
    9
    4
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208
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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  • German first
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English first
  • All months
    (622)
  • Mar-May only
    (139)
  • Jun-Aug only
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    (128)
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New Orleans, Louisiana
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We were originally booked at the Ibis, but due to overbooking they put us in a cab and we were given a room here instead. The hotel itself is nice and the staff is very professional and friendly. However, the neighborhood around the hotel seemed a little run down. I did not venture into the neighborhood because I honestly had... More 

Was this review helpful? Yes
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

What a lovely modern hotel, it's a bit out from the city but was cheap enough in a taxi to get to Krakow. Rooms were lovely and spacious, bathroom good and breakfast on hotel excellent. There was 10 of us travelling together, and loved it. Eating out and drinking was cheap, but was expensive in the hotel but overall would... More 

Was this review helpful? Yes
Marzena S, Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Stavanger, Norway
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a family holiday treated by my M.I.L. All 24 of us, had a wonderful stay at this hotel. Reservation staff were very accommodating, everytime I have a question, they are quick to respond to my emails. And once we got to the hotel, the reception staff were very friendly, willing to help you with your needs and answers... More 

Was this review helpful? Yes
Marzena S, Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Warsaw, Poland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel itself is nice but the room I got was nothing like one can expect form Novotel hotel. It turned out that floors 1-4 & 11 are like a museum of socialism just look at that bathroom!!! The rest seems to be consistent with their website and our expectations.

Was this review helpful? Yes
Marzena S, Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

San Juan, Puerto Rico
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the best hotels in Kraków. The rooms were perfectly prepared. Wonderful amenities and incredible furnishings. I must mention Joanna Domagata, deputy manager in charge, as she is completely to praise for such a wonderful hotel. I strongly recommend this facility and look forward to coming back.

Was this review helpful? Yes
Dublin, Ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed 1 night in July 2015. Friendly reception staff and room was ready for an early check-in. The breakfast buffet was good with an exception of the coffee (from the machine); it tasted watery. Breakfast area (service and furniture) had a bit of a canteen atmosphere. The hotel can be reached within 20 minutes by public transport; it is not... More 

Was this review helpful? Yes
Marzena S, Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, Thank you so much for your comments. I am pleased to know that you enjoyed your stay. I thank you for your kind remarks which are very much appreciated. I hope that we can be off service to you again in the future. Best Regards, Marzena Suska, Front Office Manager More 

Vleuten, The Netherlands
Level Contributor
8 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel is really nice and all the staff is very friendly. Even though the hotel is outside the city center it was really easy to go into town as the hotel provides a free shuttle twice a day. Even taking a taxi is not too hard and quite cheap. Also, the novo square restaurant has good food at reasonable... More 

Was this review helpful? Yes
Marzena S, Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Glasgow, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Front desk, service always great. Restaurant - breakfast very good; dinner with reasonable menu choice, always with welcoming service. Room large, comfortable bed & very clean. Location - taxi or 40 minute walk to city centre.

Was this review helpful? Yes
Marzena S, Front Office Manager at Novotel Krakow City West, responded to this review

Dear Guest, I am very grateful for the fedback regarding your recent stay at Novotel Krakow City West which you shared on Trip Advisor. Thank you for the great review of our hotel and to highlight our advantages! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Marzena Suska, Front Office... More 

Mechelen, Belgium
Level Contributor
118 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel offers a good quality of bed and so a good sleepquality and service and perfect breakfast.Bed for child in sofa was already prepared, very large and good working shower, separate toilet, nice swimming pool,and breakfast with a lot of delicious sorts of bread and cold and hot items and fresh fruits is quite perfect.

Was this review helpful? Yes
Marzena S, Room Division Manager at Novotel Krakow City West, responded to this review

Dear Guest, I am very grateful for the fedback regarding your recent stay at Novotel Krakow City West which you shared on Trip Advisor. Thank you for the great review of our hotel and to highlight our advantages! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Joanna Weglarz, Room Division... More 

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