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Holiday Inn Krakow City Center

#57 of 247 Hotels in Krakow
Certificate of Excellence
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Wielopole 4, Krakow 31-072, Poland
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Holiday Inn Krakow City Center
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863 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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Coventry, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Currently in Poland, staying in Holiday Inn Krakow for 2 nights. Great, comfortable rooms, fantastic staff and close to the city centre where you have all your bars and restaurant. Really good Would recommend

Was this review helpful? Yes 1
Yossi321, Manager at Holiday Inn Krakow City Center, responded to this review

Dear Edward H, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Lukasz Piskor, Executive Assistant General Manager, Holiday Inn Krakow City Center More 

Manchester, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The holiday Inn is on the edge of the old town, close to the vibrant centre with bars and restaurants and only a couple of pounds in a taxi to other great places like Nowy Place which is a great square in the Jewish region with cheap bars and restaurants. The hotel is perfectly placed, has wonderful staff. The drinks... More 

Was this review helpful? Yes 2
Yossi321, Manager at Holiday Inn Krakow City Center, responded to this review

Dear Mark V, I would like to thank you for your review of Holiday Inn Krakow City Center. I'm really happy to read that you have enjoyed our service, location and complimentary room upgrade. I hope to host you as our guest again in the near future ! Best regards, Szymon Nankiewicz Front Office Assistant Manager More 

Birmingham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What can I say, this hotel is as you expect from this group. I normally use this type of hotel for business so i know what I would find, but my wife did not. Very welcoming staff, excellent comfortable room and a relaxing stay in a very good location. Will us again when we next visit the city.

Was this review helpful? Yes 2
Yossi321, Manager at Holiday Inn Krakow City Center, responded to this review

Dear SteveS250553, Thank you so much for your kind words. I will pass your feedback to our staff members - comments like yours make us very happy! Looking forward to see you in Krakow again ! Kind regards, Szymon Nankiewicz Front Office Assistant Manager More 

Navan, Ireland
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Really enjoyed this hotel its location is super and the staff are very helpful, we didn't use the food services at the hotel and the bar is plain enough but we really enjoyed it. It was great value for money & the room was nice and clean and that was the standard twin so id say the bigger ones are... More 

Was this review helpful? Yes 1
Yossi321, Manager at Holiday Inn Krakow City Center, responded to this review

Dear firestationstrip, Thanks a million for your kind words about our hotel and our staff. I'll make sure to pass it along our employees. A positive guest experience is something our staff takes great pride in, so we value your feedback. Let us know if you decide to visit Krakow again - I hope you will choose Holiday Inn Krakow again.... More 

Norway
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel. Stayed there for over a week for a business trip combined with leisure. Breakfast was good, the gym small but ok, the bed soft and the room was very nice. Only downside was that my phone got attempted hacked through the hotel wifi. No kidding. I freaked out. I am an it specialist and had never heard... More 

Was this review helpful? Yes 1
Yossi321, Manager at Holiday Inn Krakow City Center, responded to this review

Dear siljel, Let me take this opportunity to thank you for your recent stay with us and for your compliments on our facilities. At the same time, let me assure you that your concerns regarding hotel wifi network are carefully reviewed for corrective action. Situation like this never happened before and we will deeply investigate this case. Hope to see... More 

Stamford, Connecticut
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent 4 days in June 2015 at the hotel and found the overall experience to be excellent. The location is ideal for walking and the staff has been clearly trained in customer service. While I thought the person at check-in was not quite up to the level of some of the other people, I thought the people made the... More 

Was this review helpful? Yes 2
Yossi321, Manager at Holiday Inn Krakow City Center, responded to this review

Dear Peli33, Thank you so much for your review of our hotel. I'm pleased to read that you enjoyed your stay with us. Thank you for complimenting our staff - I'll pass your comments to our employees who strive to meet our guest's expectations. Rest assured that your concerns regarding internet speed and lunch offered are carefully reviewed for corrective... More 

Dublin, Ireland
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the best Holiday Inn in Europe. Situated in walking distance of the city square and the old city. The hotel looks great and inside has the best of facilities. I saw great conference facilities and there is two restaurants. Breakfast as good as it gets. The maze of corridors and so many lifts makes it a bit of... More 

Was this review helpful? Yes 2
Yossi321, Manager at Holiday Inn Krakow City Center, responded to this review

Dear Reviewer, Thank you so much for your kind words about our hotel. I am very happy to hear you rate us as best Holiday Inn in Europe. It's something our staff takes great pride in, so we value your opinion. We are looking forward to your next visit in Holiday Inn Krakow City Center. Sincerely, Lukasz Piskor, Executive Assistant... More 

Toronto, Canada
Level Contributor
166 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay in the new section if you can. It has that brand new feel to it.rooms on this side seem larger & are very clean. The staff are friendly, helpful & for the most part fully bilingual. The location is great !! Close to the central square & it's easy to find.

Was this review helpful? Yes 1
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very lovely and stylish hotel. The location in particular makes this hotel perfect for a stay in Krakow. The beds are huge in size (we got the deluxe suite, although didn't realise it was 2 beds, but just put them together) and the bathroom was one of the best I've ever seen. The TV and internet were both handy... More 

Was this review helpful? Yes 4
Cork, Ireland
Level Contributor
204 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 2 weeks ago

on what part of the hotel you are in. We experienced two very different parts. Our first room was on the ground floor of the oldest part. It had a dingy interior and somewhat tired furnishings although the bed was excellent. Sleep quality was very good despite the proximity of a little courtyard opening off the bar. There was no... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Krakow City Center, responded to this review

Dear Irwi, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your high score in sleep quality. However, we’re sorry we fell below your expectation regarding customer service and the toilet condition. We will address these... More 

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