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BEST WESTERN Krakow Old Town

#91 of 247 Hotels in Krakow
Certificate of Excellence
4.0 of 5
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ul. Sw. Gertrudy 6, Krakow 31-046, Poland (Formerly RT Monopol Hotel)
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BEST WESTERN Krakow Old Town
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Ranked #91 of 247 Hotels in Krakow
Certificate of Excellence 2014
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435 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Good location. Friendly, helpful staff. Noise level OK - if you avoid the rooms at the front. Breakfast quantity and quality good. What really lets the hotel down is the size of the rooms. I had 2 rooms (107 at front, changed to 115 due to noise) both were advertised as double rooms but were tiny. The only way they... More 

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Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a short break to Krakow. The hotel was fabulous although we did upgrade, but still well worth its 3 stars. Located centrally near Wawel Castle, Jewish Quarter and market square. Staff very friendly and helpful. Food in hotel was excellent. If you are visiting Auschwitz (which you should) then try Krakville Tours in nearby Sienna St. Much... More 

Was this review helpful? Yes 1
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for choosing our hotel and so kind comments. We are glad to hear that you enjoyed your stay with us ! We hope to welcome you back in the near future. Please contact with us if there is anything we can help you with. All the best Iwona Sulikowska Hotel Manager Best Western Kraków... More 

Rotterdam, The Netherlands
Contributor
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

To my opinion a good hotel, but you can find better hotels in Krakow for similar prices. The location is great, only a short walk towards Wavel castle or the market square. There is a small supermarket next to the hotel (when leaving on your right side). Breakfast is good and they offer a good variety of food and drinks.... More 

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Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Martin, Thank you very much for choosing our hotel. We are sorry to hear that your stay in our hotel was not fully satisfactory. Each your comment is very important to us. For sure we will use your feedback to improve the standard of the room. We hope to have you visit us again in the future and you... More 

Cheltenham, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a lovely hotel very well located for both Old Town and Jewish Quarter. The staff are helpful, professional and friendly. We booked an upgrade to a "Jazz" room, which was decorated in a contemporary funky style and very comfortable. However, the double bed was two singles made up separately and pushed together, with individual duvets and although there... More 

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Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much you for choosing our hotel and time spent to write this nice opinion. We are proud of the modern part the hotel which is stylish Jazz. We are very pleased to hear that our staff made your stay more pleasant. We apologise for all inconveniences during the breakfast. I hope that this small negligence... More 

Dublin, Ireland
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good hotel a five minute walk from the old town. We specifically requested the Jazz wing and I'm glad we did - the decor was cool, and most importantly, it was quiet. Apart from the people opening and closing at times, it was really silent. My only gripe is the size of the rooms, too small. The staff were... More 

Was this review helpful? Yes 2
Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for sharing with us your experience during your stay at the hotel. We are pleased that the room in the section Jazz doing so positive impression. Thank you for a very good assessment of our services. We hope to see you again soon! All the best Iwona Sulikowska Hotel Best Western Kraków Old Town More 

Roswell, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

While this property boasts a convenient location, decent breakfast buffet (included) and competitive rates, the design/layout of their top-tier "Jazz" rooms is hazardous. The ceiling angles down (side-to-side) at both ends of the room (but not in the center area, with sharp corners), over the bed(s) and over the amenity shelving, easily causing painful and dangerous head-strikes (3 times for... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Ray, Tank you very much for choosing our hotel. We appreciate you taking the time to write a very detailed review. We apologize for any inconvenience caused during your stay. Your comments are very important and will certainly take any action to change the location of equipment to make it more functional. In such situations, where guests report dissatisfaction... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is fantastic its clean close the main square(walking distance). Good price, but i would strongly recomend that you stay in the upgraded rooms they are about 10 pound a night more when we booked it but well worth it. It was red hot when we went in the summer and the air con was freezing i will be... More 

Was this review helpful? Yes 1
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for your kind review! We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. All the best Iwona Sulikowska Hotel Managerr Best Western Kraków Old Town More 

LONDON
Contributor
20 reviews 20 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Normally I don’t stay in Best Western hotels in Europe as I don’t find them to be good value for money. When I was booking for Warsaw I saw this hotel location was excellent, pictures looked nice and reviews were also good so I decided to go ahead (price was reasonable too!) and booked it. I was pleased with my... More 

Was this review helpful? Yes 3
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Happy Guest, Thank you very much for choosing to stay with us and we are so glad to hear that your stay was successful and leave a nice impression. There is definitely so many beautiful places to see in Krakow. We look forward to welcoming you back to the hotel in the near future. Best wishes Iwona Sulikowska Manager... More 

Newcastle upon Tyne, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is 5 mins walk from the town square which is very convenient. It comes with free WiFi and breakfast which adds to the already great value. The room was very nice, clean and had all the things you would expect such as tea/coffee, clean towels etc. For a 3* hotel I was surprised and impressed by its quality.... More 

Was this review helpful? Yes 2
Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for your such a nice review and for choosing our hotel. We are glad to hear that our standard met your expectations on you enjoyed your stay with us. Thank you for your understanding regarding noise from the outside, many Guests unfortunately complain of this problem. We hope to see you again soon! All... More 

Manchester, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Ideal location to the old town and attractions. Staff very friendly and knowledgable and a credit to any hotel .bar area and breakfast good My room was standard but very clean ,modern etc . Only down fall was no kettle and this was missed . Well done staff of best western and thanks

Was this review helpful? Yes 1
Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for choosing to stay with us. We are happy to hear that our staff and service met your needs and expectations. We just want to inform you that we have a coffee/tea sets available at the front desk and on request of our Guests we bring to the room. hope to see you again... More 

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