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BEST WESTERN Krakow Old Town

4.0 of 5
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ul. Sw. Gertrudy 6, Krakow 31-046, Poland (Formerly RT Monopol Hotel)
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1 room 1 guest
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BEST WESTERN Krakow Old Town
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501 Reviews from our TripAdvisor Community

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Traveler rating
    137
    251
    80
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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    (501)
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    (137)
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Melton Mowbray, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Landed in Krakow on a Fri after spending time at Terra mountains and Zakapane. Hotel very close, just across the road, to old town. Room was very spacious, clean and beds comfortable. Ate in restaurant first night, very very good, although very quiet. Will be returning to krakow with friends and will definitely use this hotel again.

Was this review helpful? Yes 1
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Maureen, Thank you very much for giving us a perfect rating and for recommending out hotel to other travelers. We are so glad that we will host you again in our hotel. Our staff are always ready to help you with anything. Thank you and take care! All the best Iwona Sulikowska Hotel Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Friendly staff and clean hotel.Room had air con (temperature was 34 deg) which was a godsend.Breakfasts were adequate and plentiful. We were close to the centre walking there in 2 minutes. Trams stop nearby to take you further afield. there is an abundance of shops bars and restaurants catering for all.

Was this review helpful? Yes
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Alan, We are very happy to hear that your stay with us was very successful! Thank you very much for your trust and good words about our services. Our staff are always ready to welcome you! Thank you and take care! Iwona Sulikowska Hotel Manager More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in the older part of the hotel - rooms a bit small but very clean and functional. Hotel staff helpful and friendly. Price reasonable for high season. Breakfast overall good but very busy at 9 AM. Hotel ran out of some types of food on that day. Location great - very near the historic centre - lot of shops,... More 

Was this review helpful? Yes
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Colin, Thank you for very kind review and for choosing our hotel. We are so happy that you enjoyed your stay and for recommending our hotel to other Guests. I am looking forward to having you again as a Guest very soon! All the best Iwona Sulikowska Hotel Manager More 

Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Thank you to all the staff of the Best western old town. Thank you for being so flexible and understanding with all our international guests. This allowed our wedding to be a smooth and beautiful experience. We will for sure recommend the hotel to our friends across the world. Thank you again Anna and Andrew

Was this review helpful? Yes
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Anna i Andrew, Thank you very much that we could put our little contribution to such an important, unique and beautiful event. It was an honor for us to host so many great Guests. We are very pleased and proud to get such a good word about our services. We wish you ALLTHE BEST on the new way of... More 

Ireland
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hi, We stayed in the hotel at the start of Aug. (2015) for a week and the results are as follows. Stairs: The hotel has no ramp at the front of the hotel ( 3 steps outside, 2 inside) leading up to reception. This can be a pain if you have a lot of bags. Food (Breakfast) The hotel serves... More 

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Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for choosing our hotel and to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Pleasae note that all your concerns will be precisely analyzed and if possible taken appropriate action. We hope that your stay in... More 

Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
3 of 5 stars Reviewed 2 weeks ago

In comments to a review four weeks ago the hotel stated that 'in the traditional part, we have just completed work to install air conditioning in all rooms.' We were there last week, and whilst it is true that the room had an aircon unit, it was not working! Not good, as Krakow as in the middle of a heatwave... More 

Was this review helpful? Yes
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for staying in our hotel. We apologize for any inconvenience during your stay. We're sorry to hear so many negative comments about our services. In all of our information regarding the air conditioning was not given a specific deadline for completion of the installation. All rooms are allocated according to the order of Guests.... More 

London, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived from the plane at 12:45pm, and as expected our room was not ready, since the check-in time was 3pm. We completed our check in formalities, and left our luggage before wandering into the old town centre. The location of the hotel is excellent - literally 2 minutes' walk from the old town centre, which has masses of shops... More 

Was this review helpful? Yes
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for choosing our hote. We apologize for any inconvenience related to your accommodation. Thank you for your extensive comments, they will be analyzed and will be taken the appropriate changes. Such comments are very important to us and help us to fulfill the expectations of our Guests. We hope that we will have a... More 

Vancouver, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

When I travel, (often solo), Best Western is always my to go to hotel for so many reasons, and reliability and safety are some of them. Best Western Krakow Old Town has however surpassed not only my expectations, but also its own franchise standards. It decisively is the best of Best Western's I have ever been to. Great location, 2... More 

Was this review helpful? Yes
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Sylwia, Thank you very much for giving us a perfect rating and for recommending our hotel. Such an opinionis is for us the biggest reward and satisfaction of our Guests is our top priority. We are so happy that your stay with us was a memorable one! Do not hesitate to contact with us if there is anything we... More 

Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Such a beautiful hotel in the most perfect location. Literally a 2 minute walk into the main square. The rooms were fab and very modern, the prices were so reasonable 😊 The staff were all so helpful, would definately choose the best western whenever we return to krakow 😁 Thank you for the wonderful stay Bethany + Chad x

Was this review helpful? Yes 2
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Happy Guest, We truly appreciate for your kind commnets about our hotel and our sevices. I am so glad to hear that you enjoyed your stay with us and that you would recommend us to the other Guests. There are many interesting places that you should still see in Krakow. We look forward to welcoming you back soon! Take... More 

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