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BEST WESTERN Krakow Old Town

#89 of 247 Hotels in Krakow
Certificate of Excellence
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ul. Sw. Gertrudy 6, Krakow 31-046, Poland (Formerly RT Monopol Hotel)
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BEST WESTERN Krakow Old Town
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Ranked #89 of 247 Hotels in Krakow
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
nilintentum_reliquit Melbourne, Australia
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419 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Top Contributor
355 reviews 355 reviews
72 hotel reviews
467 helpful votes 467 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Whilst the room was not quite up to matching the brochure it was spacious and clean. It was good value considering you were a 5 minute walk away from the heart of Old Town. Breakfast included and the front desk staff were helpful and polite. Thanks for the vote if you found this review helpful.

Was this review helpful? Yes 3
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 3 nights in the Jazz Wing , comfy beds, modern rooms, very clean bathroom , breakfast was continental and adequate considering the price , staff friendly would highly recommend this Hotel !

Was this review helpful? Yes 3
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers!!! We are so glad to hear that you enjoyed your stay with us. Please contact with us if there is anything we can help you with. We hope to welcome you back to the hotel in the near future. Best... More 

Bolton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is located in a ideal central location. Free breakfast was reasonable with everything you would need. Staff were very helpful and rooms were a good size and clean. Would definitely stay here again and recommend.

Was this review helpful? Yes 2
Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Andrew, Thank you very much for your kind comments and for recommending our hotel! We are glad that you found our location very convenient. We truly appreciate your nice words about our staff and all services. We hope to welcome you back again soon! Best wishes Iwona Sulikowska Hotel Manager More 

Liverpool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here 2 nights as a couple. Room was lovely, beds were so comfortable, and bathroom very clean, good shower, etc. Rooms were cleaned daily and fresh towels provided. Reception staff were extremely helpful. They loaned us a travel adapter, and I mentioned in passing that we needed to borrow an iron. Half an hour later there was an iron... More 

Was this review helpful? Yes 1
Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Happy Guest, Thank you very much for giving us a perfect rating and for recommending our hotel! We do take pride in catering to our guests' need the best way we can. We also glad to hear that we will be your top choice when you visit a beautiful Krakow again. Do not hesitate to call us if there... More 

San Francisco,CA
Top Contributor
112 reviews 112 reviews
46 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for five nights in Marsh, 2015. Important thing to know about this hotel is that there are two parts. An older yet well kept building facing the street and a newer wing called "Jazz" located out back and connected by a walkway on the second floor on the second floor. I stayed in Room 215 in the older part... More 

Was this review helpful? Yes 1
Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Graig, Thank you very much for choosing to stay with us and we are so glad to hear that your stay with us was successful! Such feedback is a great honor for us and the satisfaction of our guests is our top priority .We hope to welcome you back to the hotel in the near future. Best wishes Iwona... More 

Worcester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have just had a 3 night stay at the Best Western Krakow Old Town - a very comfortable and peaceful stay. Very comfortable bedrooms with tea and coffee facilities and superb bathroom. The staff were extremely friendly and helpful, nothing too much trouble. Continental Breakfast was included in the cost of the room and was very enjoyable. Very convenient to... More 

Was this review helpful? Yes 3
Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Shirley, Thank you very much for giving us a great rating and for recommending our hotel to other travelers. We are happy that you enjoyed your stay and we are looking forward to having you again as a Guest in our hotel! Best wishes Iwona Sulikowska Hotel Manager More 

Durham, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have just returned from this hotel, we stayed 4 nights in the Jazz rooms, they were modern & spacious, very clean and towels were changed daily, Breakfast was OK porridge a bit runny, scrambled eggs sausages and beans as well as a wide variety of breads and cheeses as well as cereal & toast, tea coffee and orange or... More 

Was this review helpful? Yes 1
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Susan, We are e glad to hear that your stay at our hotel was very successful. The second part of our hotel is modern and very original .Due to its location and the limitations it was unfortunately not possible to install a lift. Our staff are always ready to help you with anything. We always offer our Guests a... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We've stayed in this hotel 4 times now. We've stayed in others which have been fine,but the best western old town is our favorite. Location is perfect only a few minutes walk from the old town and within easy reach of the Jewish quarter. this time the staff acknowledged that we had stayed before and we were given a deluxe... More 

Was this review helpful? Yes
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Jane, Thank you very much for staying with us again! We are delighted to hear that we have been part of so many journeys that you have taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you! Best wishes Iwona Sulikowska Hotel Manager More 

Ottawa, Canada
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel at the tail end of our visit to Poland. We stayed in one of the outdated rooms that have not yet been updated, but it was still fine for a very short stay. We would not want to have stayed longer than a few nights and I'm glad we booked a different hotel for the... More 

Was this review helpful? Yes
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, , Thank you for the time spent on writing opinion and comments about your stay in our hotel. Each comment is very important to us and allow us to improve our standards and adapt to the needs of our guests. We apologize for any inconvenience caused during your stay at our hotel. We know that, unfortunately, that the... More 

South Shields, United Kingdom
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

My husband and I recently returned from Kraków. I have to say this is a great hotel situated in an excellent location. The staff are all friendly and will do anything to help you. The only reason I have scored the hotel 4/5 is because there was a certain time every day where the bathroom would smell of sewage. However... More 

Was this review helpful? Yes
Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review

Dear Guest, Thank you very much for a good score for our hotel. We apologize for any inconvenience caused by the smell of the bathroom. The hotel is located in an old historic building, and sometimes there are such problems. This problem can always be reported to the front desk, and if they are available free rooms we can change... More 

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