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Grand Hotel

Ul. Stawkowska 5/7, Krakow 31-014, Poland
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406 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (406)
  • Mar-May only
    (116)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (94)
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Singapore, Singapore
Level Contributor
297 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location is just amazing for the hotel . You can reach main square in maybe 2 minutes. Very lively street. The staff is very helpful. It is over 100 years old hotel. I think the best in Kraków. The breakfast spread is huge.

Was this review helpful? Yes
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear nirajsomaiya, Thank you for such a wonderful review and sharing your experience with other travellers. It is wonderful to learn that you had an excellent stay with us and you found our service and facilities to be on the highest level, we always aim to exceed our guests expectations and we are happy to know we made it right... More 

Brasilia, Brazil
Level Contributor
88 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We enjoyed this gem of hotel a lot. Attentive and kind personnel, an outstanding breakfast and cleanness everywhere. A minor fault was found in a less than powerful hair-dryer in bathroom. Room very silent in the mornings.

Was this review helpful? Yes
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear euryluna, Thank you for such a wonderful review and sharing your experience with other travellers here on Trip Advisor. it is wonderful to learn that you had an excellent stay in Grand Hotel and you found our service and facilities to be on the highest level, we always aim to exceed our guests expectations and we are happy to... More 

Morgantown
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We met up with family friends to head to a wedding and see the sights in Poland for a while. The hotel was nice, the rooms were acceptable, and the restaurant was of good quality. Also, the hotel location was, as I was told by locals "the nicest hotel in central Krakow" which to me meant that they didn't really... More 

Was this review helpful? Yes
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear BrandonWV, Thank you for taking the time to share your experience with us here on Trip Advisor ! It was a pleasure reading your review, we are really happy to know that your stay was so comfortable and you enjoyed all facilities and service. The location of our hotel is great indeed, so close to the main tourists attractions... More 

Berlin, Germany
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice hotel in a very good location in the center of the old town, Can be noicy at night with a room towards the streets. However, the hotel is getting old and the wellmeant service is not really up to standars of a 4 star hotel.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear 210petterj, Following your recent stay here at The Grand Hotel, I would like to thank you for having taken the time to post your comments. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times, and I am delighted to know that you enjoyed most aspects of... More 

testelt
Level Contributor
177 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a charming hotel with a very good breakfast right in the centre of Krakow old city. The rooms are very nice, but unfortunately there are in the neighbourhood a lot of bars and people are noisy the whole night. Impossible to have a good sleep if you are not a good sleeper. So we asked immediately another room... More 

Was this review helpful? Yes 1
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear Christiane V, Following your recent stay here at The Grand Hotel, I would like to thank you for having taken the time to post your comments. We are really happy to know that you had a lovely stay with us and you were satisfied with our service and facilities. The location of our hotel is very convinient, so close... More 

London, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 27, 2015

The hotel service was exemplary and the complimentary breakfast had variety and was excellent. We did not hear any noise but we were on the 3rd floor and live in a city so have high tolerance to noise. This was a romantic couples holiday and the hotel lived up to expectations with bathrobes slippers in rooms and comfortable beds.

Was this review helpful? Yes
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear Jplw, Following your recent stay here at The Grand Hotel, I would like to thank you for having taken the time to post your comments. We are really happy to know that you had a lovely stay with us and you were satisfied with our service and facilities. The location of our hotel is great indeed, so close to... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 26, 2015

This hotel is in the perfect location but is in need of refurbishment there was building work going on when I stayed starting at 8 in the morning Very noisy, bed extremely uncomfortable staff were pleasant enough, I would not stay again

Was this review helpful? Yes 2
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear england77822, Thank you for your stay and taking the time to post your opinion. I am sorry to hear that you did not fully enjoy your stay with us. We udually receive extremely positve reviews so your comments are somewhat surprising. I am sorry for the interfering noises in the morning but that short renovation has to be done... More 

Belfast, United Kingdom
1 review
5 of 5 stars Reviewed May 25, 2015

The hotel was well situated and had a very relaxed atmosphere although the staff were very professional as well as being friendly and helpful. We will return and will definately book this hotel again.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear 178aland, Thank you very much for taking the time to post your comments and share your experience with us! It was a pleasure reading your review and we are so happy to learn that your stay was so lovely! We always aim to deliver the best service we can and it is wonderful to know we managed to make... More 

Norwalk, Connecticut
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed May 25, 2015

My friend and I stayed three nights during our Poland trip. The staff was very courteous and helpful. They spoke very good English and were there for us. We stayed two nights first before leaving for the mountain region called Zekopane by bus. Since we would be back from there two nights later, they kept our large luggage at their... More 

Was this review helpful? Yes
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear Keiko S, I would like to take this moment to thank you for your gracious review and for being our guest. We do appreciate you taking the time to share your experience and to know we met your expectations. We take great pride in offering our guests excellent service and facielities. I am delighted to know that you enjoyed... More 

Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 22, 2015

In all our 5-star hotel stays in Europe, my partner and I have never encountered such disgraceful, low-class treatment from a so-called 5-star hotel. I'll accord due credit to the strategic location of this hotel within the Old Town itself and the ladies manning the Front Desk who were courteous and helpful. Unfortunately, the positives end there. My hubby and... More 

Was this review helpful? Yes 3
PR_Manager_WII, Kierownik ds. PR at Grand Hotel, responded to this review

Dear VLC70s, Thank you for having taken the time to post your comments following your stay at The Grand Hotel. It was a pleasure to have you as one of our guests I am only sorry for your disappointment. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all... More 

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