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Eden Hotel

Travelers' Choice award winner
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Ciemna St 15, Krakow 31-053 , Poland
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1 room 1 guest
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269 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (269)
  • Mar-May only
    (67)
  • Jun-Aug only
    (92)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (47)
All months
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment we arrived the staff couldn't do more to be helpful and ensure you enjoyed your stay, from helping us translate to letting us know how to get around the city like the locals. We even spent a hour chatting about the history of the area and places we should check out off the tourist routes. The room... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Kit B, Wonderful review! Thank you for your lovely words regarding your recent stay at Hotel Eden, Kraków. I am delighted to read you took the most of our lovely location, right in the bohemian Jewish district of Krakow with all its magic atmosphere. I'm also very glad to hear you enjoyed our clean and comfortable rooms and our... More 

Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff could not have been more helpful. Nice clean hotel, rooms were spotless. Would highly recommend to anyone! We booked a couple of trips through the hotel as well, door to door service with English guides on both trips

Was this review helpful? Yes 1
Alina M, General Manager at Eden Hotel, responded to this review

Dear Doris D, Excellent review! 'm very pleased to hear that you enjoyed your visit at Hotel Eden, Krakow! Your comments regarding our staff and our rooms are very kind. I hope you enjoyed your time in our beautiful city of Krakow, once again thank you very much for your wonderful review and I already look forward to the future... More 

Antwerp, Belgium
1 review
5 of 5 stars Reviewed 3 weeks ago

we had two rooms 111 and 331, 111 didnt have A/C but was really not needed and was very spacious with a porch. 331 was a little smaller but very comfortable,and AWESOME A/C really wasnt sure if my fridge or my room was colder. the best was the staff! they were always not just friendly, but never ever asked which... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Samuel M, Thank you very much! How wonderful to see you have taken all the time and effort to share with us this fantastic review! I'm pleased you found our rooms to be comfortable and our staff THE BEST as you mentioned in your review. Thank you once again for your kind words and I hope you will visit... More 

Jerusalem, Israel
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visited with a 8 person family group. Beautiful and spacious rooms and suits. Excellent breakfast. Staff was extremly helpful. Fantastic rennovation of an old historic building. Schindler's list was filmed there. Definitly recommend staying there when visiting Krakow.

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Mys64, Thank you very much for a superb review of Hotel Eden! It would seem that you enjoyed all aspects of your stay and this makes us really happy when we read that your stay here was everything you could hope for and more! I'm pleased to read that you enjoyed our spacious rooms, our excellent bufet breakfast and... More 

Detroit, Michigan
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family enjoyed staying in this charming, old world hotel. We had three rooms and all were comfortable and very clean. The breakfast is very good and has some good Polish specialties. It is served in an atmospheric room which adds to its charm. The hotel has an elevator for added convenience. Service is good and the reception folks were... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Guest, Thank you for the superb review of your recent stay at Hotel Eden! I'm very proud to read that you enjoyed our excellent bufet breakfast with good Polish specialities as you mentioned and our dedicated staff, but mostly it makes me happy to read, that you would gladly stay with us here again. Enjoy the rest of the... More 

Connelly, New York
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our 1st visit to Krakow, and I picked this hotel based on previous reviews. Our room had 2 small beds, a small fan, and no AC. Mind you, this was a rather hot stretch in July, and not to have AC was a serious detriment. I inquired about the AC, and was told that there wasn't any in... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review to TripAdvisor and please accept our sincere apologies for the disappointment caused during your stay at Hotel Eden, Krakow. As far as rooms are concerned - due to our high occupancy levels we are not always in a position to confirm rooms with A/C. Some of our regular... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 25, 2015

Just returned from a 5 day stay at the Eden, had the most amazing time! The hotel is in an excellent location, the staff are brilliant and so helpful. We stayed in room 111 which was at the back of the hotel and had a lovely balcony. We booked a day trip to Auschwitz through the hotel, we ordered a... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Stephanie G, Excellent! Thank you for this fantastic review of your recent stay with us! I am truly delighted that you enjoyed your time in Hotel Eden with our excellent location and our brilliant staff! Thank you once again and I look forward to welcoming you back to stay with us. Warm regards and enjoy the summer! More 

Lichfield
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 16, 2015

Had a city break and stayed at the Eden Hotel in Krakow. It is a really charming place to stay right in the centre of the historic Jewish quarter of the city. The building has been sympathetically restored to provide spacious 3* accommodation. We had room 11 which is a suite on the first floor providing really comfortable accommodation with... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Steve, How wonderful to start the day reading your fantastic review of our property! I'm delighted you enjoyed your stay with us and truly appreciate your great feedback about our location, facilities and our dedicated staff. I'm also pleased you liked our breakfast and our absolutely wonderful omelettes! I hope I will have a chance to see you here... More 

Jerusalem, Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 16, 2015

I returned to Hotel Eden at the end of June 2015 and was pleased to find the same friendly helpful service that I'd previously experienced. It is such a good location just 2 minutes in either direction from the 2 locations of restaurants and bars in Kazimierz. The staff are well informed about travel to locations outside of Krakow and... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear IvisitPoland, Thank you for another great review of Hotel Eden, Krakow! Clearly you enjoyed the stay with us and I'm really glad it's not your first visit here. I wish you a pleasant summer and hope to see you here again in the future. More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

Just got back from a 4 night stay at this lovely little hotel conveniently located in the heart of the Kazimierz district . The staff couldn’t have been nicer in making my stay here very pleasant . The front desk staff is very knowledgeable and was very helpful in booking a few tours in the area and also providing suggestions... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Jamm03, Thank you! That definitely is a great review and it sounds that we clearly met your expectations which is exactly the way it should be! I'm very pleased to read that you liked our Hotel and our wonderful staff. I wish you a pleasant summer and hope to welcome you here again in the nearest future. More 

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