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Eden Hotel

Travelers' Choice award winner
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Ciemna St 15, Krakow 31-053 , Poland
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247 Reviews from our TripAdvisor Community

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Traveler rating
    135
    83
    18
    7
    4
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24
105
18
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (247)
  • Mar-May only
    (67)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (47)
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1 review
5 of 5 stars Reviewed 1 week ago NEW

Been to Poland many times with JRoots and other groups. This hotel is simply outstanding. Kasha looks after guests like family. The location is incredible and staff are all so polite and helpful. Rooms are very comfortable. Will be staying here again on our next trip. Rabbi Garson

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear RaphyG, Thank you for taking the time to provide such a fabulous review of your stay with us here at Hotel Eden, Kraków! I'm very pleased to read your positive comments about the hotel, helpful staff, and especially our Kasia. I will personally share your wonderful comments with her. I would love to embrace the opportunity to welcome you... More 

Kildare, Ireland
Contributor
16 reviews 16 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here at the start of may. The room was a good size for three sharing. Right of the hub of the jewish district. Breakfast was amazing. Staff are fantastic. Very tentitve and knowledgeable of the area. We had a trip booked for early one morning and would be gone before it was available. but the receptionist had already given... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Claudia M, Thank you for sharing your wonderful opinion of Hotel Eden on Tripadvisor.com I am glad our dedicated staff helped you to make all the arrangements and that they were all to your liking. I'm glad you have enjoyed your stay with us and I hope to have the opportunity to welcome you here back soon. Best regards... More 

cumbria
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a 4 night stay at Hotel Eden, this is a lovely hotel in an excellent location in the heart of the jewish quarter, and for me the perfect area to stay. All the staff from reception to cleaning staff to breakfast room staff are fabulous, very welcoming and friendly, our 3 rooms were very spacious and spotlessly... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Chickenweed, It's a wonderful way to start my day reading your pleasurable feedback of Hotel Eden! Thank you for sharing your opinion with other tripadvisor members. I'm glad you enjoyed our clean rooms, excellent location and our fabulous staff and I hope to welcome you here again. Best regards. More 

Manchester, England
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First stay in Krakow. I could not fault this hotel. I stayed for 4 nights from 25th May with my Sister. Lovely staff, helpful. Great breakfast, great breakfast room. Big bedroom - couldn't fault the cleanliness. Good WIFI. Great area the Jewish District, so close to everything. A great big thank you to escape2poland for organising this trip!

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Guest, Fantastic feedback following the visit to ‘a fantastic place’ – how wonderful! I'm very pleased to read that you liked our staff, breakfast and spacious rooms. Thank you very much for sharing your experience with us! I look forward to welcoming you back to Hotel Eden, Krakow in the future. Warm regards from beautiful sunny Krakow. More 

Gibraltar
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 14, 2015

Good location in the heart of the Jewish Quarter, walking distance to Market Square and plenty of good restaurants and Bars in the surrounding area. Very welcoming friendly staff always ready to inform and help. The rooms are not the most luxurious but very clean and adequate, breakfast mainly cold buffet but you can have hot food on request, the... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide such a great review of your stay with us here at Hotel Eden, Krakow! I am very pleased that our location was suitable to the city exploration and that you enjoyed our friendly staff and daily bufet breakfast. I would like to welcome you here again in the future. Best... More 

Wrexham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 13, 2015

Just got back from 3 nights stay at the Eden Hotel in Kazimierz District of Krakow,I booked this hotel mainly because of the location and recommedations on TripAdvisor and it exceeded my expectations,the staff were friendly and helpful,the rooms were clean and spacious and the beds comfortable,free WiFi made it possible to share photos with friends back home,breakfast was a... More 

Was this review helpful? Yes
Alina M, General Manager at Eden Hotel, responded to this review

Dear Tnerb57, Thank you for your recent, VERY positive review of our property! I'm very pleased that you found our staff helpful and rooms clean with comfy beds. All of our staff go above and beyond for our valued guests so and we are really appreciate your kind words. Warm regards from rainy today Krakow. More 

Liverpool
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed May 9, 2015

In a good location in the Jewish Quarter, delightful helpful receptionists, charming breakfast room with excellent cold buffet breakfast (not for anyone who wants 'full English') prepared by lovely staff. Although the bedrooms and all areas were very clean, I felt that the bedroom was depressing with drab colours and furniture. The bed was horrendously noisy so had to lie... More 

Was this review helpful? Yes 1
Alina M, General Manager at Eden Hotel, responded to this review

Dear Guests, Thank you for taking the time to post your review to TripAdvisor and please accept our sincere apologies for the disappointment caused during your stay at Hotel Eden, Krakow As you mentioned, your room was facing the street and you could hear some street noise during the night and I am sorry for any inconvenience that you experienced... More 

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 19, 2015 via mobile

Due to fog last October I arrived in the early hours of the morning at the Eden. I was, even at that hour, given an amazing welcome . My room was warn very, very clean and well appointed . I could not fault the breakfast and it's delightful ladies who prepared it .The staff were always cheerful and more than... More 

Was this review helpful? Yes 1
Alina M, General Manager at Eden Hotel, responded to this review

Dear Alex P, Thank you so much for a wonderful review of Hotel Eden, I'm so happy you enjoyed your room, "delightful breakfast staff" and the location of our Hotel. I hope to welcome you here again in the future, but without the fog of course! Warm regards from sunny Krakow. More 

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