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Hilton Garden Inn Hotel Krakow

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Marii Konopnickiej 33, Krakow 30-302, Poland
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Hilton Garden Inn Hotel Krakow
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907 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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Colne, United Kingdom
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel is of a standard that you would expect from the Hilton Group and it deserves its 4 star rating. The Staff are very helpful and are very willing to help you with any queries. Although from the outside the hotel is no architectural beauty and is near a busy main road once inside you are in a different world... More 

Was this review helpful? Yes
Singapore, Singapore
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good breakfast spread including a DIY waffle station and chefs to freshly prepare french toasts, omelettes and pancakes. English is my native language but it is a barrier for some chefs and servers as I had to order my pancakes thrice in the span of 45 minutes and my plate was cleared though I had replied that I still want... More 

Was this review helpful? Yes 1
Milton, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for 2 nights late June. The hotel is pretty new and the room we had was nice. If you can get a room facing the old town you will likely have a nice view of the Wawel Castle. The breakfast is good with lots of variety and the staff is attentive to make sure there is plenty... More 

Was this review helpful? Yes 1
Stockport, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for a 5 nights in June and was very impressed. The staff were very friendly and helpful. The room was clean and well equipped (although I wished I'd known about being able to adjust the firmness of the bed on the first night!). It's a good 15 minute to the old city and it is by a busy road... More 

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dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this review

Dear Geoffrey thank you very much for staying with us and taking time to write comment. I am pleased we did good job and I can see we still need to try harder to be excellent in 100%. I am sorry for the dinner issue and I know our chef personally took care of it. I hope when you visit... More 

Bristol, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

When we arrived the hotel looked dull, near a busy road, but once you were inside it was bright and a friendly welcome. We were given a accessible room , which was lovely, lots of room , with a great walk in shower. All staff were helpful. Enjoyed our stay.

Was this review helpful? Yes 1
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this review

Dear Amanda thank you very much for the comment . It was our pleasue to give a hand when needed. Im very happy you hav enjoyed the stay. Best regards Dorota Smagur More 

Athlone, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good quality hotel, close to city. Friendly staff, nice rooms. Upmarket rooms with good finish and nice comfortable beds. On a business, had to change hotels during it. Hilton was definitely my favourite

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this review

Dear Declan, thank you very much . Its great to hear we are favourite hotel. Best regards Dorota Smagur More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We had a lovely room with some nice touches and good service from the hotel staff There was no noise even though we were on floor 3 overlooking the main road. With the blackout curtains and adjustable bed i always got a good nights sleep. There is a small shop near reception where you can buy the usual mini bar... More 

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dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this review

Dear Marc, thank you very much for staying with us and sharing your opinion. I am very pleased with you comments and I hope when you are next time in Krakow you stay with us again. Best regards Dorota Smagur More 

Christchurch, New Zealand
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived at 9.15pm and booked via agent website. Room was very nice. Were told restaurant was open until 10pm. We put bags upstairs and headed to restaurant. Girls eventually came to greet us and asked if they could help. We said we wanted dinner and felt like we got looked up and down as I was in sun dress(had... More 

Was this review helpful? Yes 1
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this review

Dear Guest thank you very much for staying with us . I am sorry you didnt feel well in our restaurant . Our waitress asked if you are part of the group as individual guests dont like to be seated in between group and we want to provide the best comfort to every guest. As far as open account -... More 

Peak District National Park, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for the weekend. I have to say we could not fault the hotel and the staff. The room was spotless and the meals were excellent. We ate in the hotel restaurant all three nights. The young lady who served us was called Kinga, she was absolutely brilliant, friendly, chatty but also very professional. Also... More 

Was this review helpful? Yes 2
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this review

Dear Paul thank you very much for spending weekend with us and sharing your opinon. Im lucky to work with so great team. Thank you once again regards Dorota Smagur More 

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