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Hotel Swing

ul. Dobrego Pasterza 124, Krakow 31-416, Poland
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Hotel Swing
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Ranked #118 of 247 Hotels in Krakow
A recent review
3 of 5 stars reviewed 1 week ago
Christine F Sydney, Australia
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181 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Sydney, Australia
Level Contributor
94 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

Out of town but has a big mall next to it. Friendly reception staff. Rooms are large beds are comfortable but very low which would not suit everybody. Breakfast was average. For anybody interested your dog can also stay at this hotel. The hotel has a function room which is not soundproofed. Luck of the draw, I had 8 hrs... More 

Was this review helpful? Yes
Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this review

Dear Christine F, Thank you for taking the time to add feedback about our Hotel Swing **** in Kraków. We are very pleased that the reception staff do you assess as qualified. Thank you also for your kind words about the quality of the room and breakfast. It is true that the hotel is pet friendly. Guests can therefore come... More 

Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Plus point is that the hotel is near a supermarket. Very big. Close at 10pm. Its also near to restaurants KFC & Mcdonald. Free wifi provided in the hotel & breakfast is average Negative point is that the hotel is far away from city. There is also no kettle in hotel room. At night during our stay its noisy cos... More 

Was this review helpful? Yes
Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this review

Dear DaphGoh, Thank you for taking the time to add feedback about our Hotel Swing **** in Krakow. It's nice to read that guests appreciate the effort that housekeeping ladies put that the clean of the room was impeccable. From time to time it happens that at the restaurant located on level 0 are held company banquets or weddings. From... More 

Christchurch, New Zealand
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spacious room feel as each of the 2 single beds were placed on separate sides of the room creating an illusion of sorts. No coffee or tea facilities and no safe but clean and you knew you were in for a good nights sleep. Complimentary bottles of water, one still and one sparkling, were replenished daily and that is a... More 

Was this review helpful? Yes
Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this review

Dear Frizzcio, Thank you very much for taking time to write such a detailed opinion about our Hotel Swing **** in Kraków. We are very pleased to read that you assess the support staff as high. Prizes in the form of warm words are always a great motivation for further action. It is true that the hotel is not located... More 

Diessen, Germany
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed May 12, 2015

Hotel is not close to the center and more in an industrial area. Since they have often trouble with their booking system I would recommend to verify your booking close to your arrival. While the first time I had no trouble and could stay there as pla ned, they sent me away telling me they were overbooked but took care... More 

Was this review helpful? Yes 1
Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this review

Dear ThomasRamp, Thank you very much for taking time to write a rewiev about our Hotel Swing**** in Kraków. Once again I apologize for the situation with the change of the hotel. I understand that change despite the hotel provide transportation and organizing the move is tiring. I would like to inform you that we are in the process of... More 

Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 26, 2015

We stayed here during a Cosmos tour. It was okay, but seems to be a magnet for partygoers. On both nights we had parties going on in rooms on our floor - starting at 3:30am on the second night - with noisy revellers apparently coming and going between rooms. The staff weren't especially friendly. I asked at reception to change... More 

Was this review helpful? Yes
Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this review

Dear Martinr7777, Thank you for taking time to write a coment after your stay in our Hotel Swing**** in Cracow. I would like to start from the fact that every opinion is very important for us. During your stay the hotel was full of Guests. Additionally, Krakow held many sporting and musical events. Visitors to our hotel often enjoy the... More 

Singapore, Singapore
Level Contributor
117 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed April 24, 2015

The room has no safe, no kettle nor drink making facilities. The room we had even has no refrigerator. We needed a refrigerator to keep some medication. I reported this to the front desk manager I then called house keeping to request for kettle, tea and coffee. When the housekeeper came with the delivery , she was surprised that there... More 

Was this review helpful? Yes 1
Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this review

Dear HedyTan. Thank you very much for taking time to write a review after your stay in our Hotel Swing**** in Kraków. The situation that you had was not usual one. That is why all the staff - receptionist and housekeeper was so suprised. In all of the rooms we do have refrigerators for our Guest use. Unfortunately one day... More 

Bangalore, India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 22, 2015

Swing is placed pretty close to the business areas and is a brisk couple of minutes walk and also has restaurants, Mall, Market, ATM;s in the near vicinity. The rooms are sufficient for a quick business trip and the buffet breakfast is engaging, however for a non vegetarian like me the the lunch and dinner was not fun since the... More 

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Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this review

Dear Itsmearul, Thank you very much for such a wide coment about our Hotel Swing**** in Cracow. First of all I would like to extremely thank you for your kind words about the staff. It should always be the flagship of the hotel. All comments on the list of channels that you have will be discussed. Thank you for bringing... More 

Michigan
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed March 15, 2015

The Swing hotel is located pretty close to the city center of Kraków, but not so close to be very expensive. The lobby is nice with beautiful stone floors, artwork displayed on easels, and a very friendly staff. The bathrooms are nice but not opulent, and the rooms are nice if a bit Spartan. As you may see on pretty... More 

Was this review helpful? Yes 2
Aneta_Gumulka, Front Office Manager at Hotel Swing, responded to this review

Dear TravelMaven79, Thank you very much for taking time to write your opinion about our Hotel Swing**** in Kraków. We are really pleased to read that both the decor and the hotel staff you evaluate high. It is true that the Hotel is not located in the city center. However, you can easily get to the Old Market Square 4... More 

Poland
1 review
1 of 5 stars Reviewed December 11, 2014

I had been in this hotel for 2 months and unfortunately with a bad experience. Very noisy, they have always groups of young people, making all night long party, small range of menu in the restaurant. The groups made always party and one night they started to hit and open my door. In the midle of the night the phone... More 

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Stoke-on-Trent, United Kingdom
Level Contributor
157 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed December 9, 2014

We only stayed here for 2 nights but this was again one of the best hotels we stayed in on our european tour. The rooms were very nice, modern and clean and we were right next to a supermarket and shopping centre so if you did need to buy anything it was just down the road. I must say that... More 

Was this review helpful? Yes 1
Aneta_Gumulka, Kierownik recepcji at Hotel Swing, responded to this review

Dear Jessimo, I would like to thank you for the nice review. It's very important for us to make your stay the best in our hotel. We will be pleased if for the next visit in Cracow you will choose our hotel. Once again, thank you for taking the time to leave this opinion and looking forward to see you... More 

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