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Old Town Apartments

Certificate of Excellence
Main Square 34, Krakow 31007, Poland
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Old Town Apartments
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Old Town Apartments
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185 reviews from our community

Traveler rating
    106
    56
    14
    4
    5
See reviews for
47
49
15
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Sydney, Australia
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Unfortunately I have encountered various problems. First in booking.com the apartments is advertised for 38sqm but the one I got "Venus apartment" is just 20sqm. Second the WI FI never worked, I complained many times but the guy that has been sent to fix it just said that it worked on his device, he could not speak english and did... More 

Was this review helpful? Yes
Joanna K, Manager at Old Town Apartments, responded to this review

Dear Guest, I would like to apologise to you for the problems with the WIFI. Our handyman did his best to help you, he brought two different devices to show that the connection worked fine on both of them. Also other guests in the same building confirmed the wifi was fine. I am very sorry we couldn't help you. As... More 

Durham
Top Contributor
56 reviews 56 reviews
24 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This company have several apartments across the city and we stayed in the Carnival apartment located 11 Slawkowska street. It was very central and just yards from the main square. We couldn't have found a better location and despite the fact that it was centred among the bars, restaurants and clubs the apartment itself was extremely quiet with no street... More 

Was this review helpful? Yes 1
Joanna K, Manager at Old Town Apartments, responded to this review

Dear Guest, I am very happy to read that you enjoyed your stay in all aspects :) You have made our day. if you need anything else, please let me know. Kind regards, Joanna Kobylecka More 

Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 17, 2015

Very big apartment, in the center of Krakov's touristic area - Stare Miasto. Situated in old building on a third floor without elevator and with a big, wooden stairs. Good kitchen, hot water, but very cold floors. No slippers. No hand soap. No iron. And not clean bathroom - bathtub and sink in the bathroom. A lot of nice restaurants... More 

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Joanna K, Manager at Old Town Apartments, responded to this review

Dear Guest, Thank you for your review. Please accept my sincere apology for all the mistakes we made (no iron, not clean bathroom). I will talk to the person who was responsible for cleaning the apartment before your arrival and I hope she will never make a mistake again. If there is anything else I could do for you, please... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2015

The apartment is right in the centre of Krakow, close to everything, silent at night, spacious with good furniture. Checking in / out was easy. The staff were very pleasant and happy to help us with any advice we needed about the city.

Was this review helpful? Yes 1
Joanna K, Manager at Old Town Apartments, responded to this review

Dear Guest, Thank you for posting your opinion on one our apartments. It's so nice to hear that you enjoyed your stay and our service/Staff. We will be more than happy to see you again in Krakow. Kind Regards, Joanna Kobylecka More 

England
Contributor
17 reviews 17 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 25, 2015

We stayed in the Spring Sonata apartment which was on the second floor (no working lift). The main bedroom had a double bed, a 3 piece suite and a piano and the second bedroom had 3 single beds. The bathroom and kitchen were both a good size and excellent. The apartment is through an alleyway right off the main square... More 

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Joanna K, Manager at Old Town Apartments, responded to this review

Dear Guest, Thank you for reviewing one of our apartments. I can see you liked it :) I am so happy to read it. Did you play the piano? :) Our office is two floors down and I regret I couldn't hear you playing :) Hope to meet you again in future in this or any other apartment of ours.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

We were a group of 5 people and we stayed at "Old Town Apartments Slawkoska". The location is absolutely perfect: only 2 minutes away from the Main Square, so it's a lovely area with everything you need: supermarkets, shops, restaurants, bars... but it was also very quiet as we didn't hear any noise from the street. In the apartment we... More 

Was this review helpful? Yes 1
Joanna K, Manager at Old Town Apartments, responded to this review

Dear Beatriz Thank you for your review. I am very glad to read that you enjoyed your stay. Yes, I remember your suggestions regarding the apartment and it was me who wrote to you to say that we were going to fix the problems. Thank you for sharing your opinion. It is very important for us as we can improve... More 

2 reviews
5 of 5 stars Reviewed March 11, 2015 via mobile

We stayed in the Royal apartment. The building looks recently renovated. All apartments look to have balcony space for the smokers right outside the door and lift access. The front door to the building is accessed by typing in a code so you don't all need keys if there are a lot of you. We used the online check in... More 

Was this review helpful? Yes
Joanna K, Manager at Old Town Apartments, responded to this review

Dear Steve I am very happy to read your review. I also like Royal apartment and I think it's a great base for holidays in Krakow :) I hope to welcome you again in our apartments pretty soon! 37 apartments more are waiting to be discovered :) Kind Regards, Joanna Kobylecka More 

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 22, 2015

I have stayed at "I am legend" with my friends for 2 night. Location is great, team is friendly and apartments are very clean and well equip, you got everything you need, tea facilities, iron, hair dryer, tv... I will definitely would stay there again.

Was this review helpful? Yes 3
Joanna K, Manager at Old Town Apartments, responded to this review

Dear Faith, Thank you for your nice opinion. It's great to read that you enjoyed our service in general. I look forward to seeing you again in Krakow. Kind Regards, Joanna Kobylecka More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 11, 2015

We booked this apartment with it clearly stating it is in the main square in Kraków. We booked the apartment that sleeps 10, when we arrived at 23.00hrs we were informed the address at the square is in fact the office for the apartments and not the accommodation itself. Our apartment was 20 mins away! The lady checking us in,... More 

Was this review helpful? Yes 1
Joanna K, Manager at Old Town Apartments, responded to this review

Dear Guest I am very sorry to read your opinion. Please let me refer to all points you mentioned. You booked an apartment through booking.com where there is clearly stated (description of our apartments and important information section):" The modern Old Town Apartments are located in various locations of Kraków’s beautiful Old Town and Kazimierz." and "Please note that the... More 

Civate, Italy
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2015

in the old city center, perfect for a tourist. Clean and confortable, only pity for the poor of accessories for cooking. The two rooms are big and with nice bed, big bathroom and in general good heating system.

Was this review helpful? Yes 1
Joanna K, Manager at Old Town Apartments, responded to this review

Dear Guest, Thank you so much for your nice review. I will take a look at kitchen accessories we offer and modify the equiplment. I hope you will come back to us one day. Kind Regards, Joanna Kobylecka More 

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