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Hotel Monopol

Certificate of Excellence
5 Dworcowa st, Katowice 40-012, Poland
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130 Reviews from our TripAdvisor Community

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Traveler rating
    70
    41
    10
    5
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
  • All months
    (130)
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    (27)
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    (38)
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    (34)
  • Dec-Feb only
    (31)
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Cologne, Germany
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 26, 2015

I have stayed at this hotel many times and the service is slowly getting worse! The standard of he hotel is slipping. This is definately not a 5* hotel. We stay regulary in the Junior Suite, bathroom is modern and clean but the rooms are loud with Prostitues all night in the street directly under the rooms touting for business... More 

Was this review helpful? Yes
Monika L, Recepcja at Hotel Monopol, responded to this review

Dear Sir, Thank you for choosing again the Monopol hotel for your stay in Katowice. We are truly sorry you did not receive the service you expected. We kindly inform you that we make every effort to make our guests stay as good as possible. To provide higher quality and range of services, superiors, junior suites and suites feature Nespresso... More 

Netherlands
Level Contributor
210 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed June 22, 2015

We decided to stay in Monopol instead of Angelo as it is a little closer to restaurants and bars. Chose a junior suite as me an my colleagues do not like the regular rooms. Disappointing. The good news, it is large, good shower and tvs. The bad news, very old fashioned, as the entire hotel is, bad wifi connection in... More 

Was this review helpful? Yes
Monika L, Reception at Hotel Monopol, responded to this review

Dear Guest, We wish to thank you for choosing again the Monopol Hotel whilst travelling to Silesia and for taking your time to leave a review of our hotel. Your feedback is appreciated and will help us with the continuous improvement of our service. Thank you for your remark about the wifi we will check internet connection in room 309.... More 

Bedfordshire, United Kingdom
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed June 14, 2015

Booked junior suite. Two hard vinyl covered benches constituted a lounge in slightly separate area. Room hot and air conditioning overwhelmed. Window stuck so no fresh air from there. No wifi. In fact no wifi for the whole stay. Complained about room and they moved us to a smaller room with two comfortable chairs. However bottom of bedstead blocked the... More 

Was this review helpful? Yes
Monika L, Dyrektor generalny at Hotel Monopol, responded to this review

Dear Stewart Beardon, Thank you for expressing your opinion regarding the Monopol Hotel Katowice. With reference to your feedback we would like to inform you that a temporary failure of air-conditioning system caused the situation you outlined. It was repaired as quickly as possible. Please accept our apology for inconvenience you experienced. The lack of wifi was caused by the... More 

London
Level Contributor
86 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed June 12, 2015

Although they claims that they are 5 star hotel, this is one of few good options whilst stay in Katowice. I stayed in deluxe-class room, interior was good, the room has everything needed. Dinner at restaurant is good standard. We ordered 5 course meal, well presented although the amount should be little more as we felt hungry after 2 hours...... More 

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Monika L, Reception at Hotel Monopol, responded to this review

Dear Guest, Thank you for choosing Monopol hotel in Katowice and for sharing your remarks after staying with us. It is satisfying to read positive comments regarding our cuisine and interior design. We have passed your feedback on the restaurant to our Restaurant Manager. He discussed all issues raised by you with our restaurant’s staff. Should you have any questions,... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 26, 2015

I traveled to the Monopol by tour bus from Warsaw, and spent one night there so my review might be of limited use. Accessibility by bus is difficult because of the narrow streets, the traffic pattern surrounding the hotel, and lack of parking. It is otherwise in a good area for walking. My main complaint has to do with the... More 

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Marta_Sawczuk, Kierownik ds. gości at Hotel Monopol, responded to this review

Dear Guest, Following your stay at the Monopol in Katowice, we would like to thank you for choosing our hotel. Thank you for expressing your opinion regarding our property on Tripadvisor. Further to your remark concerning tobacco smoke in the room, please be kindly informed that our Guests may choose between non-smoking rooms (located on 1st and 5th floor) and... More 

Coatesville, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 11, 2015

At weekends the hotel seems to be marketed to party people, since bars, discotheques etc. are nearby ... . Breakfast has some socialist eastern european charme and is everything but good ... . Staff is friendly and rooms are big and stylish. Unfortunately most of the beds are too short for tall people (like me) ... . At weekends noisy... More 

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Marta_Sawczuk, Key Account Specialist at Hotel Monopol, responded to this review

Dear Guest, Thank you for sharing your experience after visit at our hotel and for your kind words on hotel staff and room arrangement. It is valuable for us to receive customer feedback. The hotel is located in the city center, so inevitably some noise may be heard due to street parties during the weekend. Our Guests may choose between... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 2, 2015

What a great hotel! Rooms were beautiful and spacious - funky contrast of the old and the modern - or is it post-modern?. Front desk staff were very helpful and obliging. No issues with wifi for us - worked well. We thought the price was quite reasonable - it certainly made our two nights in Katowice very pleasant, even exciting!... More 

Was this review helpful? Yes 1
Marta_Sawczuk, Key Account Specialist at Hotel Monopol, responded to this review

Dear Guest, Thank you for making us your choice when travelling to Katowice. Following your comments posted on Tripadvisor, pleased be assured that we appreciate your great review. It is rewarding for our whole team to know that service and amenities were up to the expected standard. We look forward to welcoming you on a return visit. Best regards, Marta... More 

Warsaw, Poland
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed March 25, 2015

This is for sure the best hotel in Katowice. With great location, excellent service, big, comfortable rooms and very good restaurant they simply win. The only drawback is the price which is much higher than in other good hotels in the city. But if you want to stay in the short walking distance from all the best restaurants in the... More 

Was this review helpful? Yes
Marta_Sawczuk, Key Account Specialist at Hotel Monopol, responded to this review

Dear Guest, Thank you for visiting Hotel Monopol and for sharing your feedback with Tripadvisor reviewers. We are pleased to learn that you enjoyed the stay at our hotel . It is essential for us to know we meet our Clients expectations. We hope to have the opportunity to welcome you soon again. Faithfully yours, Marta Sawczuk Key Account Specialist More 

Nuremberg, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 30, 2015

This was a great hotel and even greater location. It was a 3 minute walk to the new train station and mall with over 300 shops. The staff was fantastic and I would definitely stay here again...the only negative thing is the WiFi...It was not strong enough in my room (104) ..but it did not change my opinion of the... More 

Was this review helpful? Yes 1
Marta_Sawczuk, Key Account Specialist at Hotel Monopol, responded to this review

Dear Guest, Thank you for staying with us and for leaving us a feedback. We appreciate your comments about staff being excellent and the hotel being conveniently located in the city centre. Thank you also for complementing our restaurant. Further to your remark on Wi-Fi we would like to confirm that it is free of charge and available in the... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 27, 2014

Stayed here for business based on the good reviews. No car park and I wasn't sure on restrictions but I parked on street a few mins away and when I arrived the concierge offered to take my keys, go find my car and move it to a on-street parking space just outside the hotel - a very pleasant first touch.... More 

Was this review helpful? Yes 1
Marta_Sawczuk, Key Account Specialist at Hotel Monopol, responded to this review

Dear Guest, Thank you for your recent review regarding your visit to our hotel. We appreciate your comments about the staff being friendly and attentive. Thank you for your top rating, it is satisfying to know that we provide quality service to our Guests. Looking forward to your return stay. Yours faithfully, Marta Sawczuk Key Account Specialist More 

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