This hotel has the worst service I have ever encountered, although over a period of about 15 years I have stayed in many different hotels around the world, ranging from IBIS and other one- or two-star places, through five-star and better hotels (SAS Radisson, Ritz-Carlton, Waldorf Astoria).

The staff is absolutely clueless. Questions such as "what time is breakfast" or "is there air conditioning in the room" are definitely too difficult for them. On the second day of our stay we did not receive bath-sized towels in our room after it was cleaned. We requested that these be brought to our room - we were told that they had run out of bath-sized towels (!!) and that they would not be available till the following day (!!). We had to use hand towels that day and the following morning!

Breakfast is till 11 a.m., but if you arrive any time after 10 a.m. the staff is already cleaning up - vacuuming around your table, wiping down tables (including spraying... more