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Mercure Ostrava Center

Certificate of Excellence
Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
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1 room 1 guest
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243 Reviews from our TripAdvisor Community

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Traveler rating
    157
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (243)
  • Mar-May only
    (57)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (61)
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    (49)
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Budapest
Level Contributor
229 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived at 1 AM and were surprised by the fact that the receptionist lady said the parking lot was full so we should park on the street where we can stay till 7 AM and then can try to move in. Of course we did not accept it, checked the parking lot and found a place. Maybe the lady... More 

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Southern Poland, Poland
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel due to location and that they have secure parking. The problem: Lot was full at 10PM on a Tuesday evening. The frond desk suggested parking on the street. Sorry, unacceptable. I asked the desk clerk to phone the Park Inn. She did and we drove over there. I believe they should at least caution, "Parking Space... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, I am sorry to learn of your disappointment with Mercure Ostrava Center. We take all feedback seriously, and sincerely regret that we did not meet your expectations about our services. When our parking is full I agree there should be another solution suggested than park your car on the street. We are sorry for that and hope there... More 

Zagreb, Croatia
Level Contributor
69 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Mercure in Ostrava was a very pleasant surprise. Although the building is old, the rooms are brand new and huge! I had everything I needed in my room and plenty of space. The staff were polite and quick in response to my queries. The gym is open 24h which is a big plus for me because I often return... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for taking the time to post your review on Tripadvisor. I am glad you enjoyed your stay in our hotel and trip to Ostrava. I will look forward to your next visit. Vladimir Sic, General Manager More 

Warsaw, Poland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

That was only 1 night, but I am under big impression. This is a first hotel, where I got everything what is linked to my Gold and Business cards. That was happy time during my stop in holidays travel. I recommend this hotel.

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you for your appreciative comments. Whole our team and I are delighted to know that you had a memorable experience with us. We look forward to welcoming you back. Warm regards Vladimir Sic, General Manager More 

Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

By all means better than other alternatives in the center of Ostrava, I stayed this week with my business partners enjoying great room (an upgrade they call Privilege). The hotel is newish and my room was spotless. It has a great restaurant with large terrace, which boasts great wine selection. Great value considering this is a <€100 four-star hotel. Highly... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, We are delighted to note that we have met your expectations during your stay with us. At Mercure Ostrava Center we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are looking forward to welcoming you back to the hotel. Vladimir Sic, General... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Went there for a 2-days business meeting. Liked it a lot. Privilage rooms are huge and very nice. The same with premium lounge - worth droping by. Very nice restaurant with a terrace. Good food. Liked the steam sauna and fitness centre as well. Meeting room which we used was very good for the meeting. Great impression all in all!

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, We very much appreciates your comments regarding your stay at the Mercure Ostrava Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
114 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 8, 2015

Mercure hotel is very nice hotel, clean rooms and helpful staff. We always choose this hotel when traveling to Ostrava in business. They have bikes you can take free of charge, gives you nice opportunity to see more of this city:)

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you very much for leaving these incredible comments on TripAdvisor! Our goal is indeed to make every guest feel special and important and I am thrilled that the team managed to achieve this level of service. I will certainly not fail to convey your remarks to them. We all are looking forward to welcome you back to... More 

Rybnik, Poland
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 6, 2015

Hotel in the city centre, with a few minutes walk to Stodolni Street ;-) Well kept building, clean rooms, proper breakfast, with variety of meals and beverages. Staff is a little bit lost but really helpful. Expensive car parking is a only minus - 290 CZK per night

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for your positive feedback you posted on Tripadvisor. I am really happy to read that you enjoyed your trip to Ostrava and stay in our hotel and I am looking forward to welcome you back. Vladimir Sic, General Manager More 

London, United Kingdom
Level Contributor
110 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed July 3, 2015

Nothing to fault with this hotel. Large spacious rooms, smart common areas and bar, friendly staff and well located for everything you'd want in Ostrava. And an absolute bargain too, even by the already cheap standards of the Czech Republic.

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, What a pleasure to read these wonderful comments on Tripadvisor and to hear that you have enjoyed your stay with us! I'm very happy that you were satisfied with the prime central location of the hotel and the quality of service. It will be a real pleasure to welcome you again! Vladimir Sic, General Manager More 

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