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Mercure Ostrava Center

Certificate of Excellence
Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
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Mercure Ostrava Center
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282 Reviews from our TripAdvisor Community

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Prague
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first stay at this hotel and I was very pleasantly surprised at the location and excellent value for money, so it won't be my last visit. It being now very low season the hotel was virtually empty so I had the run of the place. Breakfast is served until 11 am (at least in the weekend) which... More 

Helpful?
Thank AmstelWillem
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for taking the time to pass on your comments on your recent stay with us at the Mercure Ostrava Center, we are all delighted that you have found the hotel to your expectations and that you had a great time with us and in Ostrava. Vladimir Sic, General Manager. More 

London, United Kingdom
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice quiet Mercure Hotel with good public transport in nice part of town, convenient location for a stay in Ostrava. First time I have used this hotel and maybe will use again, Hope they get the comfy Ibis sweet beds!

Review collected in partnership with Accorhotels.com

Helpful?
Thank ppw-traveller
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest,We are very pleased to hear of your stay at the Hotel Mercure Ostrava Center. We appreciate you taking the time to share your experience and we take pride in our hotel and our associates and are delighted to see that reflected in your stay. It will be our pleasure to welcome you back during your next trip to... More 

Blackburn, United Kingdom
2 reviews
5 of 5 stars Reviewed December 31, 2015

I booked this hotel on the internet, so you are never sure what you are about to get on arrival, the first time I arrived was very late at night, but reception where very helpful, As my stay proceeded I found this hotel very good and have stayed here several times and i am going back on the 3-1-2016 and... More 

Helpful?
Thank dave607
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you so much for sending us such a fantastic review, we are truly grateful for the kind praise, that you have showered on our services. As we are constantly thinking up of ways to please our guests and when we come across encouraging reviews like yours, we become twice as excited to do our best. We are... More 

Dubai, United Arab Emirates
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 25, 2015 via mobile

Nice hotel with pleasant staff. Tidy room, perfect clean and new. Liked the stay and will come back. Only weakness that must pay for parking 220kc per day which i find quite a lot. Also very limited parking space.

Helpful?
Thank Davidos0987
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, What a pleasure to read these wonderful comments on Tripadvisor and to hear that you have enjoyed your stay with us! I'm very happy that you were satisfied with the prime central location of the hotel and the quality of service. It will be a real pleasure to welcome you again! Vladimir Sic, General Manager More 

Warsaw, Poland
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 20, 2015

Very good hotel, keeping up to Mercure's standards. It is quite big, with a nice potential for conferences and business meetings. We were there just before Christmas and it was rather empty, but I suppose that during the "working season" it is fool. Rooms are spacy, nice and clean, with LCD TV, tea/coffee maker, hairdryer and toiletries. WiFi is free... More 

Helpful?
Thank 3713ej
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for your positive feedback you posted on Tripadvisor. I am really happy to read that you enjoyed your trip to Ostrava and stay in our hotel and I am looking forward to welcome you back. We wish you Merry Christmas. Vladimir Sic, General Manager More 

Cowes, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 18, 2015

Booked to stay here for one night while travelling around Eastern Europe. Check in, the room and dinner was all excellent. The only down side to this hotel was either staff or management decisions. We were told as it was a Sunday night, their were only around 10 people staying in the entire hotel. This is a massive hotel with... More 

Helpful?
Thank stuartiow2015
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for taking the time to share your opinion about our hotel. I also thank you for your feedback. It is a signal for me that we have to add on creativity in order to make the stay of our guests a real experience. Despite of your negative experience with us... More 

Espoo, Finland
Level Contributor
120 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed November 30, 2015

If you travel to Ostrava on business of just for leisure, Mercure is an ideal place to stay. The hotel is number 1 in Ostrava for a reason: great location, very professional and extremely friendly staff, very clean and comfortable rooms. WiFi is free and works perfectly in the room. Breakfast buffet is really nice and comprehensive. The only thing... More 

Helpful?
Thank Jola L
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, What a pleasure to read these lovely comments on Tripadvisor and to hear that you have enjoyed your recent stay with us! On behalf of our entire team I would like to thank you for affirmative words regarding our staff. Your positive opinion motivates us to perform even better in the future - f.i. to invest and acquire... More 

Bratislava, Slovakia
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 28, 2015

This hotel is situated in beautiful historical building in the center of Ostrava and that is great. Rooms are nice but there is NO HEATING in the bathroom so if you want to have bathroom with comfortable temperature then you have to open the door to your room and that is not very pleasant. Bathroom is cold. According to Czech... More 

Helpful?
Thank prima80
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest. We very much appreciate your comments regarding your stay at Mercure Ostrava Center. It is always a pleasure to receive positive feedback or objective criticism. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Liverpool, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed November 9, 2015

This is an excellent Mercure hotel which is in an excellent restored building. While the reception staff all had trainee badges the service was excellent and they all had a smile on their faces. The room itself, while small, was comfortable, modern and well furnished. This hotel would be my first choice if I ever visit Ostrava again.

Review collected in partnership with Accorhotels.com

Helpful?
Thank erniew501
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest. We very much appreciate your comments regarding your stay at Mercure Ostrava Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Boelenslaan
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 4, 2015

We realy enjoyed the good front desk employees and the nice rooms. In the morning we had a good breakfast and by request they even served a breakfastbox because of our early departure. The entrance of the parking is a little tight.

Helpful?
Thank martinwL7464QP
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for taking the time to post your review on Tripadvisor. I am glad you enjoyed your stay in our hotel and trip to Ostrava. I will look forward to your next visit. Vladimir Sic, General Manager More 

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