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Mercure Ostrava Center

4.0 of 5 Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
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Certificate of Excellence 2014
Mercure Ostrava Center
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Mercure Ostrava Center
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197 reviews from our community

Traveler rating
    127
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    5
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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago

I selected Mercure based on his reputation. The rooms and infrastructure was great. The day I stayed Mercure organized a party in it's restaurant that kept me awake well after midnight. The staff wasn't helpful in providing an alternative the night itself or apologize the next morning. As there were plenty alternative rooms available and the hotel know well enough... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, I am sorry to learn of your disappointment with Mercure Ostrava Center. We take all feedback seriously as we discussed during our emailing conversation and sincerely regret that we did not meet your expectations. We welcome all constructive criticism, as it helps us to get better. Thank you very much, Vladimir Sic, General Manager More 

brisbane
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here a few times. Location: Good - walk to shops, bars, restaurants, trams, buses. Service: Staff are friendly and helpful Rooms: Clean but some rooms are huge and some are small, all the same price. The huge rooms on the front road can be a little noisier. Internet: Good Wifi Restaurant & Breakfast: All good Pity they don't have... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you for taking the time to post this positive comments regarding our hotel Mercure Ostrava Center. I will be sharing the comments with the team, and it will be a great motivation for us to carry on to provide comfortable and qualitative stay. We are looking forward to welcoming you soon again. Vladimir Sic, General Manager. More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I visited this hotel for a Business trip. The hotel looks very nice and could be a great place ... but their staff is useless and they can not think ! They had a party organised in the hotel .. they did not tell us and gave us a room just above the party. The party went on up to... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, I am sorry to learn of your disappointment with Mercure Ostrava Center. We take all feedback seriously, and sincerely regret that we did not meet your expectations. We welcome all constructive criticism, as it helps us to get better. Thank you very much, Vladimir Sic, General Manager More 

Ostrava, Czech Republic
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Newly opened hotel with perfect facilities in a beautiful historical building. Good location in city center, suitable for business travelers, pairs, individuals, big groups ... Own wine store and cognac bar :)

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for your positive feedback you posted on Tripadvisor. I am really happy to read that you enjoyed your trip to Ostrava and stay in our hotel and I am looking forward to welcome you back. Vladimir Sic, General Manager More 

Pilsen, Czech Republic
1 review
5 of 5 stars Reviewed November 10, 2014

I stayed there 3 nights, the hotel is located close to the centre, thier standards are really high, receptionists are also very kind and helpful. Also the room was very well quiped. I can just recommend to you this hotel

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review
Google Translation

Vážený pane, velmi si vážíme komentáře týkajícího se Vašeho pobytu v Mercure Ostrava Center. Je to vždy radost přijímat pozitivní... More 

Horley, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 30, 2014

Excellent hotel, a really imposing building with plenty of courtyard parking. The rooms are of a good size and well finished. All staff were polite and helpful. The hotel has a great bar and restaurant with a choice of well known and local dishes. I will definitely be using this again

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guests, thank you for your compliments on our hotel Mercure Ostrava Center. It was certainly pleasure for us to be at your service. We are looking forward to welcoming you again in our hotel. Vladimir Sic, General Manager. More 

Udine
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 of 5 stars Reviewed October 21, 2014

I spent a lot of time in this hotel due to work purposes. The hotel is in a good position, by walk just 10 minutes from Stodolni and 20 to Nova Karolina shopping center. In front of the hotel there is a park and a bus station. Very clean rooms, very good and various breakfast (the restaurant is good as... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, We appreciate you taking the time to review our hotel Mercure Ostrava Center. We are glad to hear you have enjoyed your stay with us and that you were satisfied with our staff and services. This is going to be shared with them to encourage their further progress. Vladimir Sic, General Manager. More 

London
Top Contributor
114 reviews 114 reviews
42 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 8, 2014

Just spent a couple of days here. Received a lovely greeting at reception and when I reported a problem with my room it was sorted almost immediately. The room size was average for a city centre hotel, it was clean and very quiet even though it was by the lift. The hotel is in the centre and an easy bus... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for taking the time to pass on your comments on your recent stay with us at the Mercure Ostrava Center, we are all delighted that you have found the hotel to your expectations and that you had a great time with us and in Ostrava. Vladimir Sic, General Manager. More 

Parma, Italy
2 reviews
5 of 5 stars Reviewed October 4, 2014

Beautiful hotel: the front door on the facade a bit 'austere opens on a modern lobby. Check in and check out fast, courteous staff always smiling and always available to help you. Fitness room available and free of charge, as well as the wifi in all rooms. Good service at the bar with sandwiches. Well maintained parking area. A truly... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, on behalf of Mercure team I would like to thank you for such a positive feedback which I will communicate to the team. We are really happy that you have enjoyed your stay with us. We will be pleased to welcome you again in the future. Vladimir Sic, General Manager. More 

Prague, Czech Republic
1 review
5 of 5 stars Reviewed September 26, 2014

Hotel Mercure in Ostrava is very nice hotel with pleasant staff and excellent service. I enjoyed my staying and definitely will return there again. Hotel Mercure is in good place - city center close to the street Stodolni, which is famous for its nightlife. It has a nice lobby bar with good food so even if you are busy you... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I am glad that you have had an enjoyable stay here with us in Mercure Ostrava Center. We strive to always enhance the quality of service and guest satisfaction, I will pass on to the team your comments, and we hope to see you soon back in our hotel. Vladimir Sic, General Manager. More 

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Additional Information about Mercure Ostrava Center

Address: Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
Location: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Ostrava Center 4*
Number of rooms: 139
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Hotel Style:
#1 Luxury Hotel in Ostrava
#1 Business Hotel in Ostrava

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