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Mercure Ostrava Center

Certificate of Excellence
Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
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Best prices for: 1 room 1 guest
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Mercure Ostrava Center
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Mercure Ostrava Center
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224 reviews from our community

Traveler rating
    145
    70
    5
    2
    2
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9
27
18
150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Stockholm, Sweden
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Had 2 nights there during the 2015 IIHF Worlds. Coming from a very nice hotel in Prague, the Mercure Ostrava Center struck me as quite uninspiring. The rooms are big and beds are nice. That however doesn't matter much when the bed linens smell sour. It was of course no trouble getting housekeeping to change them, but still gives you... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, I am sorry to learn of your disappointment with Mercure Ostrava Center. We take all feedback seriously, and sincerely regret that we did not meet your expectations about our housekeeping services. We welcome all constructive criticism, as it helps us to get better. Thank you very much, Vladimir Sic, General Manager More 

Mikkeli, Finland
1 review
5 of 5 stars Reviewed 1 week ago

Not the cheapest one, but overall best... Very enjoyable visit in Ostarva. Specially for Finnish hockey fans was staff very helpfull to us. Breakfast was very rich and very eatable :) Quiet hotel, i think that biggest noise came from us Finnish hockey fans...

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest,We are very pleased to hear of your stay at the Hotel Mercure Ostrava Center. We appreciate you taking the time to share your experience and we take pride in our hotel and our associates and are delighted to see that reflected in your stay. It will be our pleasure to welcome you back during your next trip to... More 

Southern Finland, Finland
1 review
4 of 5 stars Reviewed 3 weeks ago

Modern and nice hotel in Ostrava. Hotel staff is very helfull, friendlyand with great attitude, they make visit really pleasant. Hotel is located in walkind distance from Stodolni and Nova Karolina shopping center

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for your positive feedback you posted on Tripadvisor. I am really happy to read that you enjoyed your trip to Ostrava and stay in our hotel and I am looking forward to welcome you back. Vladimir Sic, General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel I can only recommend, as I was feeling there very welcome and satisfied. Rooms, management, food on very high level. Receptionists very helpful with professional attitude. Restaurant also very nice, food really delicious.

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you very much for leaving these incredible comments on TripAdvisor! Our goal is indeed to make every guest feel special and important and I am thrilled that the team managed to achieve this level of service. I will certainly not fail to convey your remarks to them. We all are looking forward to welcome you back to... More 

Europe
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for only 2 nights, but found the hotel very comfortable. We were given a very large room which faced on to the street and had a nice view overlooking the park. We didn't find it to be noisy - there is very effective double glazing. The room had everything we needed for our stay. There were tea /... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest. We very much appreciate your comments regarding your stay at Mercure Ostrava Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Oslo, Norway
1 review
4 of 5 stars Reviewed April 14, 2015

Very nice comfort at this hotel, good atmosphere, accommodating attitute from the staff both in the reception and in the restaurant. Good comfortable room with delicate bath. Clean and nice + nice bed Extra + for a gym in the hotel

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, on behalf of Mercure team I would like to thank you for such a positive feedback which I will communicate to the team. We are really happy that you have enjoyed your stay with us. We will be pleased to welcome you again in the future. Vladimir Sic, General Manager. More 

1 review
5 of 5 stars Reviewed April 13, 2015

- friendly and helpful staff - great conference services and helpful management and technicians - spacious rooms and bathrooms - delicious breakfast with wide range of choice - very quiet - have to recommend

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I am glad that you have had an enjoyable stay here with us in Mercure Ostrava Center. We strive to always enhance the quality of service and guest satisfaction, I will pass on to the team your comments, and we hope to see you soon back in our hotel. Vladimir Sic, General Manager. More 

Szeged, Hungary
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed April 7, 2015

I had to stay for two weeks in Ostrava for business reasons. My choice was the Mercure Ostrava Center Hotel. The facility is well equipped. Travelling for two weeks I needed to do my laundry and there is even an ironing room available which is perfectly easy to use. There was more than enough space in my room. It was... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for taking the time to pass on your comments on your recent stay with us at the Mercure Ostrava Center, we are all delighted that you have found the hotel to your expectations and that you had a great time with us and in Ostrava. Vladimir Sic, General Manager. More 

Tamworth, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 1, 2015

Hotel is superb in terms of welcome, cleanliness, room size, breakfast choice, staff friendliness etc Great welcome from the staff - lovely rooms - great food - ideal location for city centre shops bars restaurants etc. All staff were very helpful with all enquiries.

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you very much for leaving these incredible comments on TripAdvisor! Our goal is indeed to make every guest feel special and important and I am thrilled that the team managed to achieve this level of service. I will certainly not fail to convey your remarks to them. We all are looking forward to welcome you back to... More 

Prague, Czech Republic
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 13, 2015 via mobile

We stayed in a apartma which was very spacious and nicely decorated. The have good breakfast with lot of choice. Check in and check out were quick. It is possible rent a car on the place, they have europcar rent spot inside of the hotel - It greatly appreciated!

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you very much for leaving these incredible comments on TripAdvisor! Our goal is indeed to make every guest feel special and important and I am thrilled that the team managed to achieve this level of service. I will certainly not fail to convey your remarks to them. We all are looking forward to welcome you back to... More 

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