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Mercure Ostrava Center

4.0 of 5 Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
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Certificate of Excellence 2014
Mercure Ostrava Center
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Mercure Ostrava Center
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205 reviews from our community

Traveler rating
    133
    63
    5
    2
    2
See reviews for
9
21
18
138
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Naantali, Finland
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have been in this hotel several times and every time hotel has meet my expectations. Hotel location is good in the city center and facilities in the hotel are good. Personally I wan't to have quiet room and therefore I ask to have my room not to face the main street. Here also I got a room facing parkin... More 

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Prague, Czech Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Good location near Stodolní street(well known for many bars and clubs). I always enjoyed my staying there. However, its not the cheapest hotel you can find near the city center. Rooms are clean and very comfortable. Breakfest is rich and tasty. Parking is possible at the hotel courtyard. I used this hotel many times during my business trips till the... More 

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Melbourne, Victoria, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We weren't too impressed with the Mercure Ostrava. Firstly, I had been emailing the hotel for a couple of months to ensure they would send a van/large car to pick us up from the airport (4 people with luggage) and they confirmed they would. When we arrived there was one small taxi waiting for us, so we had to take... More 

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Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for 4 days last week and had a great experience. Arrived on Tuesday, check in staff were polite and very courteous. Bar staff were excellent. Wifi was above average. Have stayed in a few of the hotels in Ostrava and can only recommend this one. Well done guys! Barry

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, We very much appreciates your comments regarding your stay at the Mercure Ostrava Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Prague, Czech Republic
1 review
5 of 5 stars Reviewed 4 weeks ago

Very good location, spacious parking place, very clean and well kept. Best quality for us was friendly atmosphere, helpful staff and room and bathromm arrangement. One feel as being at home which you can not find in many hotels.

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you for your kind words of encouragement. We are delighted to note that we have met your expectations during your stay with us. At Mercure Ostrava Center, we are committed to consistently providing warm, efficient and high standard service to our guests and their appreciation and acknowledgement is always our greatest reward. We are looking forward to... More 

Ichihara, Japan
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 21, 2014

I stayed for three night on business in November. One day I needed to leave the hotel very early in the morning, so I gave up the breakfast, but the staff was so kind to prepare nice breakfast pack for me at 5 AM! On Sunday a lot of restaurants in the city were closed, but this hotel offered a... More 

Was this review helpful? Yes 1
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, We are very pleased to hear of your stay at the Hotel Mercure Ostrava Center. We appreciate you taking the time to share your experience and we take pride in our hotel and our associates and are delighted to see that reflected in your stay. It will be our pleasure to welcome you back during your next trip... More 

1 review
1 of 5 stars Reviewed December 6, 2014

I selected Mercure based on his reputation. The rooms and infrastructure was great. The day I stayed Mercure organized a party in it's restaurant that kept me awake well after midnight. The staff wasn't helpful in providing an alternative the night itself or apologize the next morning. As there were plenty alternative rooms available and the hotel know well enough... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, I am sorry to learn of your disappointment with Mercure Ostrava Center. We take all feedback seriously as we discussed during our emailing conversation and sincerely regret that we did not meet your expectations. We welcome all constructive criticism, as it helps us to get better. Thank you very much, Vladimir Sic, General Manager More 

brisbane
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 3, 2014

Stayed here a few times. Location: Good - walk to shops, bars, restaurants, trams, buses. Service: Staff are friendly and helpful Rooms: Clean but some rooms are huge and some are small, all the same price. The huge rooms on the front road can be a little noisier. Internet: Good Wifi Restaurant & Breakfast: All good Pity they don't have... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you for taking the time to post this positive comments regarding our hotel Mercure Ostrava Center. I will be sharing the comments with the team, and it will be a great motivation for us to carry on to provide comfortable and qualitative stay. We are looking forward to welcoming you soon again. Vladimir Sic, General Manager. More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 1, 2014

I visited this hotel for a Business trip. The hotel looks very nice and could be a great place ... but their staff is useless and they can not think ! They had a party organised in the hotel .. they did not tell us and gave us a room just above the party. The party went on up to... More 

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, I am sorry to learn of your disappointment with Mercure Ostrava Center. We take all feedback seriously, and sincerely regret that we did not meet your expectations. We welcome all constructive criticism, as it helps us to get better. Thank you very much, Vladimir Sic, General Manager More 

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Additional Information about Mercure Ostrava Center

Address: Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
Location: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Ostrava Center 4*
Number of rooms: 139
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Hotel Style:
#1 Luxury Hotel in Ostrava
#1 Business Hotel in Ostrava

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