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Mercure Ostrava Center

Certificate of Excellence
Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
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Mercure Ostrava Center
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Mercure Ostrava Center
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213 reviews from our community

Traveler rating
    137
    67
    5
    2
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Prague, Czech Republic
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in a apartma which was very spacious and nicely decorated. The have good breakfast with lot of choice. Check in and check out were quick. It is possible rent a car on the place, they have europcar rent spot inside of the hotel - It greatly appreciated!

Was this review helpful? Yes
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you very much for leaving these incredible comments on TripAdvisor! Our goal is indeed to make every guest feel special and important and I am thrilled that the team managed to achieve this level of service. I will certainly not fail to convey your remarks to them. We all are looking forward to welcome you back to... More 

Pietermaritzburg
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located in the centre of Ostrava and 30minutes from the airport. Great rooms and amenities. Staff friendly and helpful. The only negative was the limited dinner menu options. After many long meetings I needed a good meal and not prepared to go to the city centre. Breakfast was good.

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for your positive feedback you posted on Tripadvisor. I am really happy to read that you enjoyed your trip to Ostrava and stay in our hotel and I am looking forward to welcome you back – with a new offer for A la Carte Menu. Vladimir Sic, General Manager More 

Herrljunga, Sweden
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 of 5 stars Reviewed February 18, 2015

Arrived at midnight and got a warm welcome at the reception. After a swift check in I ended up in my room where there was complimentary fruits for me. Good! The breakfast was just perfect for my needs, bacon, eggs, fruits, yoghurt and also the possibility to get an omelette. Adding a friendly and helpful staff made my stay a... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you for your appreciative comments. Whole our team and I are delighted to know that you had a memorable experience with us. We look forward to welcoming you back. Warm regards Vladimir Sic, General Manager More 

Newcastle
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 14, 2015

I stay with colleagues for several days and dined in the restaurant twice. Excellent service, room, food. Friendly and helpful staff, with everything running like clockwork. Would have got five stars had they had a spare razor for me.....Also, I appreciate that hotels generally play insipid music in the breakfast room, but it was a bit too loud to ignore... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for taking the time to post your review on Tripadvisor. I am glad you enjoyed your stay in our hotel and trip to Ostrava. Regarding to your rate do not hesitate to vontact me directly next time. I will look forward to your next visit. Vladimir Sic, General Manager More 

Vienna, Austria
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 2, 2015

Nice Hotel, stylish Ambiente (especially Entrance/Lobby) and Architecture. Check In/Out and payment Process quick, friendly and uncomplicated. Spacy Rooms, clean, only storage of is limited (if you have more suits:-). Coffee/Teamaker in the Rooms, different kind of pillows.... Convenient located... easy to reach... Hotel owned Parking (not to expensive) Great and friendly staff. The ideal option for Corporate Travellers and... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest,Thank you very much for these wonderful comments following your stay with us! We are happy that you enjoyed staying with us and that our services were up to your expectations and I will certainly not fail to convey your remarks to the entire team. The entire team is looking forward to welcome you back, Yours sincerely, Vladimir Sic,... More 

Naantali, Finland
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2015

I have been in this hotel several times and every time hotel has meet my expectations. Hotel location is good in the city center and facilities in the hotel are good. Personally I wan't to have quiet room and therefore I ask to have my room not to face the main street. Here also I got a room facing parkin... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, We are delighted to note that we have met your expectations during your stay with us. At Mercure Ostrava Center we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are looking forward to welcoming you back to the hotel. Vladimir Sic, General... More 

Prague, Czech Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2015

Good location near Stodolní street(well known for many bars and clubs). I always enjoyed my staying there. However, its not the cheapest hotel you can find near the city center. Rooms are clean and very comfortable. Breakfest is rich and tasty. Parking is possible at the hotel courtyard. I used this hotel many times during my business trips till the... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you for your positive review on Trip Advisor. All our team and I are delighted to have such a great feedback from you. It was a pleasure having you stay with us and we look forward to the opportunity of welcoming you back to Mercure Ostrava Center. Regarding your budget please do not hesitate to contact me... More 

Melbourne, Victoria, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 24, 2015

We weren't too impressed with the Mercure Ostrava. Firstly, I had been emailing the hotel for a couple of months to ensure they would send a van/large car to pick us up from the airport (4 people with luggage) and they confirmed they would. When we arrived there was one small taxi waiting for us, so we had to take... More 

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest. Thank you very much for your feed back and remarks regarding your recent stay with us at Mercure Ostrava Center. I am sorry that our reception services were not up to your expectations, rest assured that the front office team and I will review your comments and we will do our best to improve on those points. I... More 

Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed January 19, 2015

Stayed here for 4 days last week and had a great experience. Arrived on Tuesday, check in staff were polite and very courteous. Bar staff were excellent. Wifi was above average. Have stayed in a few of the hotels in Ostrava and can only recommend this one. Well done guys! Barry

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Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, We very much appreciates your comments regarding your stay at the Mercure Ostrava Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

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