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Hotel General

Travelers' Choice award winner
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Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Best prices for: 1 room 1 guest
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Hotel General
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1,034 reviews from our community

Traveler rating
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    92
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    4
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've been staying at hotel general for 5 days and we're checking out tomorrow, It's been the hotel we've enjoyed most out of 4 hotels we stayed at during this month across Europe at the same price range. The staff is very professional, kind and helpful, The rooms are nicely decorated and we loved the classical music playing in the... More 

Was this review helpful? Yes 1
League City, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first visit to Hotel General. The room was lovely, elegant and comfortable. The housekeeping staff were excellent. The entire experience from check in to check out was flawless. The staff are all well trained and very attentive. The breakfast buffet was delicious and the dining room beautifully appointed. We would definitely stay there again on a future... More 

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Princeton, New Jersey
1 review
3 of 5 stars Reviewed 4 days ago NEW

After reading the reviews of Hotel General, we were anticipating an exceptional hotel. Hotel General did not meet those expectations. Oh yes, three out of the four desk personnel were awfully good and very helpful-particularly Dasha. However, having just stayed at a 5 star in Budapest and Vienna, there is no way that the lobby and our rooms (the first... More 

Was this review helpful? Yes
RingaileR, Director of Sales at Hotel General, responded to this review

Dear Robert T, On the behalf of the hotel General team I would like to thank you for your stay and review. We feel sorry to hear that we were not able to live up to your expectations and you had some disappointment in our hotel. I would like to assure you that our hotel meets all the requirements given... More 

Senior Contributor
28 reviews 28 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is actually my first review of a hotel ever, even though I've traveled a lot throughout my life. The reason I decided to write a review this time was because of how exceptional the service was. The staff at all levels were very friendly, informative, and professional. The front desk staff went above and beyond to help accommodate us... More 

Was this review helpful? Yes 2
RingaileR, Director of Sales at Hotel General, responded to this review

Dear Brett S, On the behalf of the hotel General team I would like to thank you for your stay and for taking some time to post your review on TripAdvisor. We feel honored to see that our hotel and staff were the inspiration for your first review on hotels and that you have given us so many kind and... More 

Chandigarh, India
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We loved staying at this hotel. Though there isn't much to do nearby the hotel (we would go out early morning and be back late nights mostly) but the hotel's staff put in the extra efforts to make you feel welcome. We checked in during the afternoon and the reception desk executive sat with us for almost 45 minutes minutely... More 

Was this review helpful? Yes 1
RingaileR, Director of Sales at Hotel General, responded to this review

Dear creationharman, On the behalf of the hotel General team I would like to thank you for choosing our hotel and for taking some time to share your impressions with the other travelers. It gives us joy to see that we were able to meet your expectations and you have enjoyed our services and stay to the fullest. We thank... More 

Denmark
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We have stayed at many hotels right but this is simply the best. When we arrived We were immidatly welcome at the taken the car to the most perfect garage. It the lobby we ware welcomed by a very nic and hypful lady and we were served a drink. :-) The rooms whas Super nice and wery clean. The next... More 

Was this review helpful? Yes 1
RingaileR, Director of Sales at Hotel General, responded to this review

Dear kimhagenow, On the behalf of the hotel team I would like to thank you for choosing hotel General and for sharing your impressions with the other travelers. We thank you for your kind words and hope to welcome you back at the General soon. With warm regards from Prague and hotel team Ringaile Radojevic More 

Bournemouth, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked a stay for 5 nights with my partner recently and can honestly say we had a fantastic stay at this hotel. I was really unsure about booking it as despite the glowing reviews and Tripadvisor rankings, the official pictures didn't look that inviting. However ! It is so much nicer in person and we're both so glad we... More 

Was this review helpful? Yes
RingaileR, Director of Sales at Hotel General, responded to this review

Dear Saibhe, On the behalf of the hotel General team I would like to thank you and your partner for choosing our hotel for your prolonged 5 nights stay in Prague. We are glad to see that we were able to meet and exceed your expectations and you had a lovely and enjoyable stay with us. We thank you for... More 

Saudi Arabia
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel is rated 5 stars. However, it is equal to 4 stars hotels or less in other places in Europe. Staff are very much kind. They provided me with all tourist information that I would need. Rooms are bit old and in old style. So is toilets and other hotel facilities. Free breakfast is nice but not exceptional. Hotel... More 

Was this review helpful? Yes
RingaileR, Director of Sales at Hotel General, responded to this review

Dear handijan, On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions. Sincerely Ringaile Radojevic More 

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2015

The staff at the General are its best feature and the rest is very good to begin with. Located near the river and only a short stroll from the Andell tram hub and major shopping centres, the General made an excellent base for our 3 nights in Prague. Breakfast has a huge range and one free selection from the hot... More 

Was this review helpful? Yes 1
RingaileR, Director of Sales at Hotel General, responded to this review

Dear Hilly911, On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the other travelers. We thank you for your kind words towards our hotel and staff and hope to welcome you back at the General some time in the future. With warm regards from Prague... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2015

The staff was great here. We received lots of helpful information about the area, tips to get around, maps, help arranging mini excursions, and things to look out for as tourists. We very much appreciated the extra effort. We loved the room though the shower was a little tricky to figure out but seemed to be fixed after our first... More 

Was this review helpful? Yes 1
RingaileR, Director of Sales at Hotel General, responded to this review

Dear Lauphiggins, On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers. sincerely, Ringaile Radojevic More 

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