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Hotel General

5.0 of 5 Svornosti 1143 / 10 | Smichov, Prague 150 00, Czech Republic
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937 reviews from our community

Traveler rating
    845
    78
    10
    0
    4
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105
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Vantaa, Finland
Top Contributor
83 reviews 83 reviews
14 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent here four nights on our summer holiday, and I would recommend this hotel to others if you find a good room rate. Booking was easy, and arrival by car was no problem either - although the Czech addressing of the houses was confusing compared to what the satnav offered. The hotel has a couple of parking spaces on the... More

Was this review helpful? Yes 1
Matlock Bath, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It is a little over the top decor wise. Not the best location nor the most 0017 of facilities BUT it has a team of the most friendly, willing and hard working staff we have ever encountered. Everyone of them was truly amazing, whoever trained them deserves a medal. We have stayed in literally hundreds of hotels and never experienced... More

Was this review helpful? Yes
Delft, The Netherlands
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed in four different hotels in Prague last week, by far the best stay out of the four. The staff is extremely well presented. We got a free upgrade as well. They even gave us breakfast in the room. No complaints whatsoever!

Was this review helpful? Yes 2
Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

In Czech Republic for honeymoon. Booked Hotel General via Expedia. Arrived at Hotel General with heavy suitcases .... only to be told, on arrival at the front desk, that there is no room available because of, apparently, unfixable electricity (or similar) issues. We asked why they had not emailed us beforehand - apparently they had thought they could fix the... More

Was this review helpful? Yes
Port Washington, New York
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I'll start with the positive, which takes the least time: the staff was pleasant and did their best to be helpful. We are pretty easy to please, but the issues, described below, were serious and unfixable, obliging us to check out the same night we checked in, forfeiting a night's fee and obliging us to find another place around midnight.... More

Was this review helpful? Yes 5
RingaileR, Director of Sales at Hotel General, responded to this review

Dear Bartstanton, On the behalf of the hotel General team I would like to thank you for taking some time to post your opinion. After the thorough investigation I would like to give our comments on previously mentioned points. 1) Location - the hotels location is clearly indicated and described on the hotels website, reservation portals and the previous guest... More

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The General is a high quality, small, luxury hotel (20 rooms) that focuses on service. The room itself was clean, spacious, well equipped and the (paid for) upgrade to an executive suite meant not one but two bathrooms. The view to the back of the hotel wasn't memorable but the peace and quiet was guaranteed. Nothing was too much trouble... More

Was this review helpful? Yes 2
RingaileR, Director of Sales at Hotel General, responded to this review

Dear Robwithec, On the behalf of the hotel General team I would like to thank you for choosing our hotel and for taking some time to post your review on our services. Your review is very important to us therefore we were glad to see that we were able to meet your expectations and you had a lovely and enjoyable... More

Gloucestershire, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a 4 night stay on our first visit to Prague. The location is away from the centre of Old Town which was ideal. Its only a pleasant stroll along the river or a easy tram ride away to all the sites and just a couple of minutes walk away from the modern shopping mall. Its location benefits from ensuring... More

Was this review helpful? Yes 2
RingaileR, Director of Sales at Hotel General, responded to this review

Dear MPT411, On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your warm review on TripAdvisor. Sincerely, Ringaile Radojevic More

Toronto, Canada
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 1 week ago

Prague is well known as a beautiful European city. I would say the city with best price-quality balance in Europe. Hotel General is located in 20-25 minutes from the downtown (old city) near the Andel mall. WHAT I LIKE there: EASY BOOKING AND CANCELLATION. To get a room during specific period of time, you have to book it way ahead.... More

Was this review helpful? Yes 4
RingaileR, Director of Sales at Hotel General, responded to this review

Dear AlexanderGB, On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the other travelers. Your review is very important to us as a guidance to the further possible improvement therefore we are very grateful for pointing out the notes about our advantages and disadvantages. I... More

Basel, Switzerland
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is amazing. Better than many Marriott and other more expensive hotels. I never thought a hotel this good could be found at such a good price. The staff, the decoration, the included breakfast, the clean room, the free upgrade to a junior suite for no reason, the free wine, it was all perfect. My wife enjoyed this hotel... More

Was this review helpful? Yes 4
RingaileR, Director of Sales at Hotel General, responded to this review

Dear jmoc2014, On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers on TripAdvisor. We thank you for your kind and supportive words and hope to welcome you back at the General during your future trips to Prague. With warm regards from Prague... More

Berkeley Heights, New Jersey, United States
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel. 15 -20 minute walk to the Charles Bridge. The evenings are quiet and the staff is exceptional. We were upgraded when we arrived with out cocktail in hand. Pictures are the same as in person. Breakfast was amazing Ibraham was our server for breakfast and at the wine bar. Cathlyne took care of our airport... More

Was this review helpful? Yes 2
RingaileR, Director of Sales at Hotel General, responded to this review

Dear KarenBerkley, On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers. We fell joy to see that you had a lovely and memorable stay with us. We thank you for your kind words and hope to welcome you back at the General... More

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Additional Information about Hotel General

Address: Svornosti 1143 / 10 | Smichov, Prague 150 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 5
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Reservation Options:
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Also Known As:
General Hotel Prague

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