I have stayed here a few times a couple of years ago and went back based on those experiences. I was a bit disapointed. The room I had this time (lower building, 6th floor) had problems with the airco, so I needed to open my window. This was noisy as the busy street is below and also the curtain does...
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Dear Guest, I would like to thank you for taking the time to share your opinion about our hotel. I also thank you for your feedback. Despite of your negative experience with us I do believe that you enjoyed your stay in Prague and that you will give us opportunity to improve your impression in the future. Best Regards, Helena...
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Nice hotel, around 400 metres far from Andel underground stop.
By walk is close to town's centre and the ratio cost/benefit is very good.
Breakfast is rich, tasty and can satisfy each desire.
Room service is fast and and rooms are clean.
Reception is prepared, truly kind and proactively professional.
The cable car is a funny touch that gives a...
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Dear Guest, on behalf of Mövenpick team I would like to thank you for such a positive feedback which I will communicate to the team. We are really happy that you have enjoyed your stay with us.I´ll be pleased to welcome you again in the near future. Yours sincerely, Helena Mrázová, Rooms Division Manager
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We stayed for 5 days and found a brilliant price on Trivago. We were upgraded to a superior room ( a mini suite I guess) and the room was large and comfortable, with a recently installed flat screen with a good choice of channels. The breakfast choice was huge, and and always had to have a a lay down afterwards...
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Dear Guest, thank you very much for staying at the Mövenpick Hotel Hotel and posting this review at TripAdvisor. I'm glad to learn you had a great time at our hotel, and hope you decide to return to Prague and our hotel again. Thank you again for your nice comment. Best Regards, Helena Mrázová, Rooms Division Manager
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We stayed in the executive floor and you had to go with a cable car (with a view on Prague) to this part of the hotel. The rooms are spacious and good. Free WIFI. Breakfast was excellent.
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Dear guest, thank you so much for your very kind review. We truly appreciate you chose our hotel for your stay in Prague. The whole team of Mövenpick Hotel Prague is looking forward to your next visit. Thank you once again. Best Regards Helena Mrázová, Rooms Division Manager
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The rooms should be "modernized". They have no charm, and look like in the 80'ies chain hotels. Still, I had the luck to be upgraded to a junior suite. One thing is really magical: the bar after taking the hotel private funicular with an amazing view on the city.
The breakfast is very good (except orange juice and scramble eggs...
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Dear guest, I am sorry to learn of your disappointment with your recent stay at our property although you received free upgrade to the junior suite. We take all feedback seriously, and sincerely regret that we did not meet your expectations. We welcome all constructive criticism, as it helps us to get better. Thank you . Best Regards Helena Mrázová,...
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The hotel staff is very friendly, the mediterranean cuisine restaurant was fabulous and the rooms were very comfortable. I'd suggest this hotel to anyone visiting Prague.
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Dear Guests, I would like to thank you very much for your positive feedback you posted on Tripadvisor web page. Especially your remark concerning the staff is very valuable for me as this is currently the main point where our effort is concentrated. I am really happy to read that you enjoyed your trip to Prague and stay in our...
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I had a great stay while on holidays from Germany. The staff were very friendly and helpful.
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Dear Guest, I would like to thank you very much for taking the time to pass on your comments on your recent stay with us at the Mövenpick Hotel Prague, we are all delighted that you have found the hotel to your expectations and that you had a great time with us and in Prague as well. Thank you. Yours...
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The location of the hotel is ok, even if it's a bit off the central city you have good connections with tram and metro. The rooms are large with comfortable beds. Very good breakfast. BUT the room was very warm, at least 25 degrees Celsius, and the AC didn't work. When I complained they said that the AC was not...
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Dear Guest, I would like to thank you for taking the time to share your opinion about our hotel. Despite of your negative experience with us I do believe that you enjoyed your stay in Prague and that you will give us another opportunity to improve your impression in the future. Best Regards Helena Mrázová, Rooms Division Manager
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Nice location not far from the center. Very convenient for us as we had a car and we could easily find a parking space outside the hotel's door. The staff never smiles especially the joung guy behind the reception. The bar staff was quite good but the prices rediculously high. The room was very spacious and comfortable. We had to...
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Dear guest, thank you very much for your comprehensive comments.I would like to assure you that we follow up all the comments very seriously in order to improve the quality of services we offer. I am sorry that our reception services were not up to your expectations, rest assured that the front office team and I will review your comments...
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