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Diplomat Hotel

4.0 of 5
Evropska 15, Prague 16000, Czech Republic
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Diplomat Hotel
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Ranked #263 of 662 Hotels in Prague
A recent review
3 of 5 stars reviewed 1 week ago
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951 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

This was our second visit to this lovely city and stayed in Diplomat for three nights as part of a group. Location is a fair way from the old town but metro and tram stops are very near. I recommend getting a pass rather than buying tickets though as they work on all transport. Hotel is OK, I rate it... More 

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Veszprem
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

We was in a group of 30. The 80% of the group received their room in time. Me not. The incoming Czech groups received their room instantly. Me not. For hours. Got smiles a lot. The chairs are weathered in the lobby, the restaurant has a post socreal feeling. Meals are edible. 2 stars for the hotel. Max.

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Cincinnati
Contributor
11 reviews 11 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here for 4 nights. Our overall impression was fair. We thought the hotel was very outdated. Our junior suite room carpeting was dirty, the bathroom was tiny, the water was running yellow for a bit, the outlets were not in convenient locations, and there were no outlets in the bathroom. Regarding breakfast the quantity of the breakfast was... More 

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Guildford, Surrey
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel, stayed for 3 nights under a Groupon deal, buffet on first evening was ok. Good location for the Metro. Very clean and breakfast was amazing, so much choice and staff were all very helpful. Spa is very nice and a well equipped gym. Bar drinks a little expensive.

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Germany
1 review
5 of 5 stars Reviewed 1 week ago

We booked a standard room on the hotel's website for a special price (due to advance payment). Upon arrival and even we were there early in the morning and ready to leave our bags there- a miracle occured. We were greeted nicely and accommodated. Receptionist recommended us a superior room for an additional fee € 20 this contained free wifi,... More 

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Diplomat011, Generální ředitel at Diplomat Hotel, responded to this review

Dear Roland, Thank you for posting your comment about your recent stay in Diplomat hotel. We are very happy to read your positive review and we are glad that we could contribute to make your trip to Diplomat Hotel a great experience. Service is of great importance for Diplomat Hotel and we invest heavily in training to ensure every guest... More 

Donegal Town, Ireland
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in this hotel on the Thursday and Friday of Easter weekend. We booked it by buying a discounted deal on Groupon and were certainly treated like discount customers. The hotel is nice and comfortable but would certainly be well below a four star rating in Ireland. It was nice and comfortable, but nothing to warrent 4 star status.... More 

Was this review helpful? Yes 5
Diplomat011, Generální ředitel at Diplomat Hotel, responded to this review

Dear Catherine S, thank you for sharing your feedback. I deeply regret that you had negative experience in our hotel. I have taken note of your comment, which is very serious. Actions are being taken immediately to avoid such an experience in the future and I will personally take responsibility for it. We do host a number of clients booked... More 

tampere
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed there first night because arrived PRG late and it was easily accessible from airport by a bus. We did like it so much that went back at the end of our trip for three more nights. Some say it's far from downtown, but our opinion four metro stops equals good accessibility. Used also tram to easily access some attractions.... More 

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Diplomat011, Generální ředitel at Diplomat Hotel, responded to this review

Dear guest, thank you very much for taking the time to write such a detailed comment and constructive feedback about your recent stay in Diplomat Hotel. Your comment shows us that we are on the right track but also where we can make improvements. This means a lot to my team and me. With regards to the condition of the... More 

Grimstad, Norway
1 review
1 of 5 stars Reviewed 2 weeks ago

Was sent her from KLM due to cancelled flight. The dinner included in the stay turned out to be the worst buffet dinner I have ever tasted. Not eatable. The staff not helpful and not flexible towards us and other customers sent here from airlines. The rooms and the hallways are damp and smell of mold. The bathroom had a... More 

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Diplomat011, Generální ředitel at Diplomat Hotel, responded to this review

Dear guest, I was most concerned to read your feedback about your stay in Diplomat Hotel. I have taken note of your comment, which is very serious. Actions are being taken immediately to avoid such an experience in the future and I will personally take responsibility for it. In light of the seriousness of your comments, I would like to... More 

Huddersfield, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Cons: The hotel itself is very dated. Old fashioned gold and maroon. Rooms sink had cigarette burns on it. Bath had rust. Outside of main area of Prague. LONG walk to old town or 4metro stops. No interesting views from rooms. Tv lacking UK channels, maintenance man tried to fix but couldn't. Safe didn't work, again the maintenance man came... More 

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Diplomat011, Generální ředitel at Diplomat Hotel, responded to this review

Dear Lizzie271, thank you very much for your constructive feedback. I shared your comments with my team and we will work on improvement in areas mentioned. I am happy to inform you that we are currently in process of renovation of several rooms to ensure maximum comfort for our valued guests. I would like to point out that we are... More 

Iowa City, Iowa
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is reminiscent of Old World charm and poise. From the outside you can't tell the elegance of the inside. It's a short walk from the metro station and from there you can get anywhere in Prague. This is a large property, yet the only place that really showed its size was the morning breakfast room, which must seat... More 

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Diplomat011, Generální ředitel at Diplomat Hotel, responded to this review

Dear Dara, what a nice comment, there is nothing else I can say besides "thank you very much". The Diplomat team and me will continue to be just the way you like, and hope to welcome you again soon. Thank you once again for your kind comment. Sincerely, Mathieu Rouri General Manager More 

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