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The Charles Hotel

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Josefska 1 | Mala Strana, Prague 118 00, Czech Republic
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1 room 1 guest
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The Charles Hotel
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533 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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  • All months
    (533)
  • Mar-May only
    (128)
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    (168)
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    (128)
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    (109)
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Belfast, Northern Ireland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had a lovely room with a very comfortable SuperKing bed, bedside lockers, large wardrobe with electronic safe, TV, fridge (not working very well but stocked) and armchairs sitting by the large windows overlooking the main street with the beautiful Serbian Embassy building my main view. The room had the great traditional exposed ceiling beams which had been hand painted... More 

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Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is brilliantly positioned, you can walk everywhere you want to go. It is atmospheric with many medieval features, but modernised very well. It is clean with daily housekeeping. Staff are all friendly very helpful and generally great. Tea and coffee making was good and wifi excellent. Lovely comfy bed. Best hotel sleep I've had in some time. My... More 

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York, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have just come back from a wonderful long weekend in Prague staying at the Charles Hotel! Beautiful building in a perfect location! Couldn't ask for more for our weekend away, staff were really friendly and helpful and the room was lovely and comfortable. Prague is a stunning city and we will definitely be back! Would recommend the Charles, great... More 

Was this review helpful? Yes
TheCharlesHotel, Manažer komunikace s hosty at The Charles Hotel, responded to this review

Dear guest Thank you for choosing The Charles Hotel for your weekend getaway and thank you for such a nice review you left us on TripAdvisor. We are delightful to know that your stay was only positive and that you enjoyed our central location as well as your comfortable room. Also we are pleased by your positive comments on our... More 

Lancashire, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

On first glance the hotel doesn't exceed your expectations but when you enter and are greeted by the staff you instantly feel comfortable. The staff are on call day and night and are eager to assist with any questions or issues. The rooms are spacious and are minimalistic- in a brilliant homely way! The exposed beams are beautiful and compliment... More 

Was this review helpful? Yes
TheCharlesHotel, Manažer komunikace s hosty at The Charles Hotel, responded to this review

Dear guest Thank you very much for your time to leave a feedback of your recent stay. We are absolutelly pleased by all your nice words and we are glad that you had a nice time with us. It is a delight to know that you felt just like home with us. We feel honored how you praise our staff... More 

Sydney
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Like many people here. I was a victim of their bait-and-switch tactics. I had originally booked this hotel for its proximity to the Charles Bridge but was sent to the inferior Elite Hotel. I was not offer any compensation except for a pathetic drink coupon! I had pre-paid early for a good rate. Apparently this is too good a rate... More 

Was this review helpful? Yes
TheCharlesHotel, Manažer komunikace s hosty at The Charles Hotel, responded to this review

Dear guest Thank you for your time to share your experience with your stay although you did not have the chance of staying with us at The Charles Hotel. We are extremely sorry about the situation of moving you to another property due to technical issues we were struggling with at The Charles Hotel on that day. We were unsure... More 

Newark-on-Trent, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed 3 nights 21st-24th August. check in we were early arriving but the guy behind reception said nothing just booked us in and gave us the key.the room was on the first floor and at the front.ok its not plush but for a hotel bedroom what more do you want the bed was really comfortable the shower was good... More 

Was this review helpful? Yes
TheCharlesHotel, Manažer komunikace s hosty at The Charles Hotel, responded to this review

Dear guest Thank you for your stay at The Charles Hotel and thank you for the nice review you left us. It is a pleasure that you had a great time in Prague and that you enjoyed our central location right by The Charles Bridge. Also we are glad that you felt comfortable in your room and were also happy... More 

Montvale, New Jersey
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here to stay in the same hotel with our family members we were meeting in Prague. On entering the hotel, you kind of get the indication that you are not in anything near what the brochure or on-line advertisement portrays. But I kept an open mind. But it really went downhill from there. The air-conditioner did not work... More 

Was this review helpful? Yes 1
TheCharlesHotel, Manažer komunikace s hosty at The Charles Hotel, responded to this review

Dear guest Thank you for choosing The Charles Hotel and for taking your time to share your experience. Unfortunatelly we are very disappointed by your review that only shares the negatives. We are very sorry that you had issues with the air condition. If only we could have fixed it sooner. It is a shame that you only got two... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

We have just been to the most beautiful city of Prague. The Charles Hotel is amazing. The hotel is very bohemian, such an amazing experience. Samir - on reception is a charming, friendly and helpful young man, nothing was too much for him. The room was brilliant, spacious and very clean. The city itself is awesome, the Charles Bridge is... More 

Was this review helpful? Yes
TheCharlesHotel, Manažer komunikace s hosty at The Charles Hotel, responded to this review

Dear guest We would like to thank you very much for leaving a lovely review after your recent stay at The Charles Hotel. It is delightful to know that you found your stay so marvelous. These are such pleasant words to read. Many thanks for praising Samir, our excellent member of staff. We are really happy that you enjoyed your... More 

CANADA
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived at the Charles and they transferred me to a sister property across town... Reading other reviews I too felt scammed... My reservation was prepaid and they would not give a refund.... They totally take advantage of tourists over book their well located property and transfer the overflow or prepaid reservations across town... The Elite is the other property... Dirty... More 

Was this review helpful? Yes 2
TheCharlesHotel, Manažer komunikace s hosty at The Charles Hotel, responded to this review

Dear guest Thank you for choosing The Charles Hotel and for your time to share your experience with us even though you did not have the chance of staying with us. We are extremely sorry about the situation of moving you to another property due to technical issues we were struggling with on that day. We were unsure that the... More 

Copenhagen, Denmark
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has a brilliant location close to the Charles Bridge. The rooms are large and inviting with old furniture and decorated wooden ceilings. We could find more modern hotels, more luxurious hotels or cheaper hotels but the special atmosphere of The Charles brings us back. We like to visit Prague and we have stayed in other hotels, but Prague... More 

Was this review helpful? Yes
TheCharlesHotel, Guest Relations Manager at The Charles Hotel, responded to this review

Dear guest Thank you very much for choosing The Charles Hotel over and over. We really appreciate the returning guests and we are honoured to have you back home far away from your home. It is such a pleasure to hear how happy you are with our central position and that you like our decoration as well as a warm... More 

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Staying in Mala Strana (Little Quarter)

Neighborhood Profile
Mala Strana (Little Quarter)
Malá Strana is one of the oldest and the most beautiful neighborhoods in the city. Nestled underneath Prague Castle it was once a part of the Kings route taken by future kings on their way to coronation - originating in the Old Town, crossing Charles Bridge and leading to Saint Vitus Cathedral. Cobblestone streets are lined with picturesque medieval houses, remarkable palaces, churches, kitsch shops and restaurants. Do not hesitate to turn a corner into any narrow street. You will suddenly find yourself in a calm and charming neighborhood full of hidden gardens, parks with peacocks, fruit trees and ponds. As the neighborhood is a home to Czech Parliament and many ministries, you can also run into well-dressed officials. If you are thirsty or hungry, it is the right place to be. Restaurants offer delicious traditional food and of course, the best Czech beers.
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