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All 667 Prague hotels

The Charles Hotel

4.0 of 5 Hotel   |   Josefska 1 | Praha 1, Mala Strana, Prague 118 00, Czech Republic
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The Charles Hotel
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Ranked #248 of 667 Hotels in Prague
A recent review
4 of 5 stars reviewed 2 weeks ago
KathrynGwent Gwent
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402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gwent
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a 3 night stay in wonderful Prague. Hotel is in an excellent location, turn the corner for Charles Bridge and the Old Town, turn the opposite way for the castle. The staff are a delight, very helpful and cheery, in fact all the Czech's we encountered were friendly. I emailed the hotel prior to arrival requesting a... More

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Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 9, 2014

Have just returned after 5 days in stunning Prague. This little hotel is charming and location couldn't be better. Walk to end of street, look left and there you have the famous towers and entrance across the Charles Bridge. Stroll across the bridge to old town or turn up the street for tram 22 and the castle. Hotel staff are... More

Was this review helpful? Yes 1
Bratislava, Slovakia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 6, 2014

Nice hotel, excellent location - just at the foot of the famous Charles Bridge. Breakfast fine, but nothing special, receptionist friendly but again nothing extra - when we found out in the evening that our tv remote control was not working at all - he only gave us the key from the neighbouring room to go there and change the... More

Was this review helpful? Yes 1
TheCharlesHotel, Operation Manager at The Charles Hotel, responded to this review

Dear Sir / Madam, thank you for your review and feedback. I am sorry for your experience with our receptionist - he will do better next time! Please accept our apology for his reluctance - I feel that it might influence your opinion on other features. We all hope to see you again and make your stay special! Best regards... More

Helsinki, Finland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 4, 2014

Hotel with great location and friendly and helpful staff. Breakfast was adequate but the breakfast room located in the airless basement could have been better. Room was clean and spacious, newly renovated bathroom small. Our room was on the 1st floor but as it was not facing on the street, we hardly got day light. If I stayed there again,... More

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TheCharlesHotel, Operation Manager at The Charles Hotel, responded to this review

Dear Tinsku, thank you very much for your review. We are glad to get feedbacks from experienced and demanding clients! Best regards from Prague, Zuzana Saskova Operation Manager More

Top Contributor
95 reviews 95 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 31, 2014

We stayed at the Charles Hotel for three nights in May. The location is just round the corner from the Charles Bridge, it's very centrally located. The room was clean, and the breakfast was excellent - plenty of choice to fill up on and keep you going for the day. Staff were ok, not overly friendly, but then the Czech... More

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TheCharlesHotel, Operation Manager at The Charles Hotel, responded to this review

Dear MadameGateaux, we are very please to get such feedback from top contributors like you and we are happy to see our clients satisfied! It is great that you recommend us to others and we hope to greet you on your next journey to our beautiful city. Please remember to book directly on our hotel website to get best deals!... More

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 31, 2014

Let me start by explaining that i have been to over a dozen cities across various continents in the last couple of years. And i can confidently say that staying in The Charles was one of the best experience in terms of convenience, ease and Service. The hotel is in a prime location, situation in the heart of Prague a... More

Was this review helpful? Yes 2
TheCharlesHotel, Operation Manager at The Charles Hotel, responded to this review

Dear Sameer, well, we could hardly wish better review...it is very kind of you that you shared experience with our other clients. Seems we did our job well and made your time better - the most important. Thank you very much. Kind regards from Prague, Zuzana Saskova Operation Manager More

1 review
5 of 5 stars Reviewed July 27, 2014 via mobile

Great location and value. Samir (person at reception) was extremely helpful, friendly, and provided excellent customer service. He gave us great recommendations for tours and exchange money location. The room was spacious for European standards. The washroom was also spacious and newly renovated. Highly recommend this hotel!

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Moscow, Russia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 23, 2014 via mobile

My husband and me booked the room while traveling around Czech Republic (mostly driving). I have received a mail that certain problems occurred in holding the prepayment by the hotel. I have provided another credit card details (it should be noted that all cards were active and had a sufficient balance) while leaving krumlov (200km from Prague). We came to... More

Was this review helpful? Yes 1
TheCharlesHotel, Operation Manager at The Charles Hotel, responded to this review

Dear Sir / Madam, I am sorry to have state that your review is irrelevant and rating given is highly unfair. We made no mistakes in your reservation and you have not stayed in our hotel - we would rather expect your respect as we helped you in hard times... Please note that some agencies pretend to be hotel directly... More

Upminster, United Kingdom
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 7, 2014

I was very impressed with the service i received for the whole time i stayed in this hotel. Samir was such an accommodating and helpful person. The other staff weren't quite as friendly, but he outshone them. The hotel itself was perfectly located for us to walk around the city and explore the sights Prague had to offer. The decor... More

Was this review helpful? Yes 2
TheCharlesHotel, Operation Manager at The Charles Hotel, responded to this review

Dear Elle Forder, thank you very much for your review. We are all very glad to read that you were satisfied in our hotel and hope to meet you again on your next visit of our historic city. Best regards from Prague, Zuzana Saskova Operation Manager More

Toronto, Canada
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 5, 2014

I picked this hotel based on location as I was only in Prague for 4 days and feel I lucked out. It is a few steps from the Charles Bridge and close to most of the major tourist attractions in Mala Strana. Stare Mesto and all the relevant sites there are just across the bridge and are, therefore, also quite... More

Was this review helpful? Yes 2
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Additional Information about The Charles Hotel

Address: Josefska 1 | Praha 1, Mala Strana, Prague 118 00, Czech Republic
Location: Czech Republic > Bohemia > Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Charles Hotel 4*
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Also Known As:
Charles Hotel Prague

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