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Aquapalace Hotel Prague

#168 of 663 Hotels in Prague
Certificate of Excellence
Prazska 137 | Cestlice, Prague 251 01, Czech Republic
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Aquapalace Hotel Prague
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173 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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    (173)
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    (34)
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    (45)
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    (24)
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Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

I was waried about this hotel from it's ouside look but when we got there it was not less then a 5 star hotel. We had the executive rooms. our room was for 4 person, a standatd room with a double size bed and bunk beds for the kids. ours friens had a room for 5 persons which was a... More 

Was this review helpful? Yes 1
AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear Dharlev, Thank you for very much your great review. We are glad that we pleasantly surprised you, your family enjoyed the stay with us and you and your friends took advantage of our Executive floor rooms with the free entry to the Sauna world Aquapalace Praha included. Based on the wishes of your children, we hope that you can... More 

1 review
2 of 5 stars Reviewed 1 week ago

The aquapalace hotel is very nice but beware this comes at a price. We found that you had to be very weary of additional charges, from taking out towels and bath robes from the room and the hotel trying to charge us €60 or getting tap water in the restaurant and having to pay £1 a glass!! We had paid... More 

Was this review helpful? Yes
AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear Charlie A, First of all, thank you very much for taking your time to write a review about your stay with us. We appreciate your concerns. As we strive to provide a superior service experience for every customer, your feedback is very important to us. We would like to address the matters mentioned here. We have to admit that... More 

Tehran, Iran
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Positive points: Nice location out of Prague, near villages Friendly staffs (most of them) Very good and clean room (a family room with excellent beds specially for children) Good Water park facility Transportation: hotel bus as well as public bus from Opatov metro (328, 363, ...) PlayStation for children in lobby Good breakfast (live cooking better to be added) Negative... More 

Was this review helpful? Yes
AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear hossein2012, Following your recent stay here at the Aquapalace Hotel Prague, we would like to thank you for having taken the time to post your nice comments. We are delighted to know that you enjoyed your visit and you were happy with our location, staff, breakfast and the facilities for children as family rooms with a bunk bed or... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 21, 2015

My family and I love this place. Rooms were solid, especially for the price. We had breakfasts and dinners included. Great food and great variety! The water park itself was SO MUCH FUN! The river, the slides, the wave pools...all great. Hotel shuttle to the subway was convenient for getting downtown. Overall, can't say how much we had a fun... More 

Was this review helpful? Yes
AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear AmericanJohnny, First of all, we would like to thank for the lovely comment you wrote about your recent stay at the Aquapalace Hotel Prague. We are thrilled to read how much you and your family enjoyed the days spent with us and how much fun all of you had. Our wish is to make our guests happy and we... More 

Austin, TX
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 21, 2015 via mobile

Incredibly disappointed. Room smells badly and has no AC. Lucky for us they left the curtains open all day to ensure a boiling hot room on arrival. Reception offered to send someone up to show us how to open a window as their solution. Perhaps if the room didn't smell like a entire bottle of cheap cologne had been dumped... More 

Was this review helpful? Yes
AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear JmisanRN, Thank you for your feedback on your recent stay here on Tripadvisor. We are very sorry that you did not enjoy your stay with us and that we were not able to live up to your expectations on this occasion. Please accept our apologies for this. We would like to assure you that we will be looking very... More 

Ramstein-Miesenbach, Germany
Level Contributor
3 reviews
4 of 5 stars Reviewed June 20, 2015

Our stay at Aquapalace was exactly what we were expecting, excellent. It is definitely family friendly and the staff was very friendly. Their indoor pools were a blast and the kids enjoyed every minute of it. The rooms were clean and neat and spacious enough to 2 adults and 3 kids. They can sign you up for tours however I... More 

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AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear Khemraj S, Thank you very much for having taken the time to share your comments following your recent stay at the Aquapalace Hotel Prague, we appreciate them. We are pleased to hear that your family had an excellent stay with us and we were able to meet your expectations with regard to the cleanliness and comfort of our rooms,... More 

London, United Kingdom
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 17, 2015

The Aquapalace Hotel is a good Hotel with friendly staff and good food. The Housekeeping Staff are really fantastic. However there were a number of Red Marks on the wall of our room, I hope these were red wine splatters. This was very disappointing considering we visited before the busy family season begins in July, this should have been addressed... More 

Was this review helpful? Yes
AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear ppdbyrne, We sincerely thank you for staying with us on the regular basis and for your valuable comments about our hotel. We are glad that you generally enjoyed your stay, you found the staff friendly and you appreciated our food and housekeeping. Regarding to the concerns about the red marks on the wall of your room, we would like... More 

Rodenbach, Germany
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 17, 2015

This is an awesome place to bring your family! The hotel is connected to the waterpark. They supply robes in your room so you can change, jump on the elevator and head into the park! This trip is definitely in our top 5! We try to come during the week because the weekends tend to get pretty busy. Overall, AMAZING!... More 

Was this review helpful? Yes
AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear Sheri H, We would like to thank you very much for choosing the Aquapalace Hotel Prague for your family vacation and also for your great review. We are delighted to read you had an enjoyable stay with us and that you remained highly satisfied with all our facilities. It will be our pleasure to welcome you back at our... More 

Germany
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 28, 2015

I picked this hotel for my kids and am so glad I did. Even though it is outside the city, it was great to come back to the hotel after being on our feet all day and relax at the waterpark. It was not crowded at all when we went in late May. Some of the indoor pools were a... More 

Was this review helpful? Yes 2
AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear summertravelin, thank you very much for staying with us and for your kind words about our hotel and facilities. We are happy we could make your holiday enjoyable for all your family and that you liked the comfortable beds, room amenities and the breakfast variety. We would just like to add some information: there are two saunas (the panoramic... More 

Stuttgart, Germany
Level Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed April 13, 2015

Even better than GreatWolf. If you have children (toddler to teen and adult) this is the beat hotel to stay in Prague. Unlimited access to the water park. The room was enough for us king bed and twin pullout. The window opens which was good for my late night hot spells. The fridge will keep cold food cold but will... More 

Was this review helpful? Yes 2
AquapalaceHotelPragu, E-Commerce Sales at Aquapalace Hotel Prague, responded to this review

Dear Stephanie R, We would like to thank you very much for the recent stay with your children at the Aquapalace Hotel Prague and for your nice review of our hotel. We are pleased to read your positive comments especially related to our room amenities, tasty breakfast and dinner, aquapark and hotel services especially designed for kids. Just to add,... More 

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