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Sheraton Prague Charles Square Hotel

5.0 of 5 Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
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Certificate of Excellence 2014
Sheraton Prague Charles Square Hotel
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Sheraton Prague Charles Square Hotel
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776 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuwait City, Kuwait
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sheraton Charles Square from Oct.26 to Nov.02. The location was great and we mostly walked to all the main attractions. It is close to the river, a short walk to the State Opera, Mindmaze and main commercial streets. We stayed in a premium suite with our two children and were impressed with the spaciousness of the... More

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Berlin, Germany
Top Contributor
76 reviews 76 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here on business, check in was slow, but the lady checking me in was very nice so it didn't really matter as she was very helpful. My room was great (stayed on floor 7). Big, spacious, really clean and with a great bathroom. Having said that, I need my morning coffee and have just been confronted by the most... More

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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

We reserved a Junior Suite and the pictures on the Booking.com are different - the room was dirty and very old! We spend the night in these room and the next day they move us to better room but when we show the pictures of a Junior suite on Booking which we get confirmation from them they said that is... More

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Los Angeles, California
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We loved our room!! We got a Big comfy bed, nice big tv, bathroom was spotless with awesome rainfall shower head and glass doors. A/C worked great. Very quiet room. Guy that helped with our luggage was super friendly and talkative! Fitness room was ok, sauna was nice. Hotel is located near the Karlovo namesti square and metro station by... More

Was this review helpful? Yes 1
5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear gipsy828, Thank you very much for your review. I greatly appreciate you taking your time to bring your experiences to our attention and thank you for your positive feedback reflecting the friendly and professional service at the hotel. The team at the Sheraton Prague Charles Square hotel would love to welcome you back to our hotel. With kind regards,... More

Lubumbashi, Democratic Republic of the Congo
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Arrived late at night on a Thursday night just before midnight. Came with a taxi from the airport. The receptionist was rude,not friendly,lied to me and to my friend and the service was so slowwwwww that I was really thinking to grab a cab to another Hotel! At first, she stated clearly I'm obliged to pay 6000 CZK (Around 250€)... More

Was this review helpful? Yes 4
5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear Omer Y, Thank you very much for your feed-back during your most recent stay with us. First of all please accept my sincere apologize for a service you have received and which is not acceptable for the level of service we provide to our customers. At the time of your arrival we had unexpected failure of our IT server... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Me and my wife stayed for 4 nights and booked a nice suit in two floors. First the location was for us very good, close to the trams and to good restaurants. The room did not have any nice view but was very quite and with decent decoration. We used the concierge service every day with excelent recomendations for dinner... More

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5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear Lindhe, thank you very much for your feedback from your stay at the Sheraton Prague Charles Square hotel. We greatly appreciate you taking your time to bring your experiences to our attention. I am pleased you enjoyed location of the hotel and your hotel room. Shortfalls you mentioned are not indicative of the high standards we normally pride ourselves... More

S. CA.
Top Contributor
76 reviews 76 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My son and I were very fortunate to meet Monika via the telephone when we were in Vienna and called over to this hotel to inform them of our arrival time by train. First, Monika arranged the Sheraton car to pick us up at the train station. As smooth as silk and at a great price. Second, Monika selected a... More

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5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear THEGUYFROMSOCALIF, Thank you very much for this extraordinary enthusiastic review, following your last stay at the Sheraton Prague Charles Square hotel. I am truly delighted to learn that the team, especially our Front Office Manager Monika, made such a great impression and that the service and hotel facilities even exceeded your expectations. We always try to go the extra... More

Wiltshire
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A lovely hotel on a quietish street in the new town. Very large comfortable bed in a spacious room. Good shower. Window opened for fresh air. We were at the back which was very quiet. Breakfast is good, but not cheap. Ditto the bar, but that's to be expected in a city-centre Sheraton. The staff were all helpful and welcoming.... More

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5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear AlMossah, Thank you for your review. I am pleased to learn that you enjoyed your stay and felt all around comfortable. I am looking forward to your next stay. With best regards Ondrej Kazda Director of Sales More

Levittown, Pennsylvania
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I think I can say with confidence I had the best room in this hotel. I was here for business and ended up giving several colleagues a tour of my room, and they showed me theirs, and mine was the best. I had a separate living and sleeping area and my own private terrace. My room (709) was on the... More

Was this review helpful? Yes 1
5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear Stephanie8228, Thank you very much for reviewing your recent experience at the Sheraton Prague Charles Square hotel. I am pleased to know that you had a good time during your business trip and enjoyed our upgraded room. As mentioned, the hotel is centrally located very easy to walk everywhere so that most sights can be reached within a short... More

Walnut Creek, California
Top Contributor
207 reviews 207 reviews
66 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Because the hotel is in an older building it is not your typical Sheraton; Very unique layout many of the rooms face into the center of the building so your view is of other room's windows; no too private if you like to have your drapes open, on the other hand very quiet because there is no street noise. The... More

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5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear Ray B, Thank you for your review. I am pleased to learn that you enjoyed your stay and felt all around comfortable. Hotel was open 5 years ago and its fully non smoking property. Smoking in rooms is strictly prohibited however some guests dont follow this rule. It is than a challenging task for our housekeeping to return the... More

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Additional Information about Sheraton Prague Charles Square Hotel

Address: Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Location: Czech Republic > Bohemia > Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Prague Charles Square Hotel 5*
Number of rooms: 160
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Also Known As:
Sheraton Prague

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