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Sheraton Prague Charles Square Hotel

Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
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Sheraton Prague Charles Square Hotel
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Sheraton Prague Charles Square Hotel
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1,005 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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    (248)
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Atlanta, Georgia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

My wife and I had the opportunity to stay at this Sheraton for 3 nights on our recent European vacation. What can I say? It's a Sheraton. I don't really understand why SPG doesn't have a Westin or W in Prague, but because I am an SPG person at heart. Overall I gave this a 3 rating, but for a... More 

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DC Metro
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had an amazing stay here. The hotel is located near the New Town Hall and is located only a short walk from all the magical sites in Prague. The staff was accommodating of all of our needs and provided outstanding customer service. I highly recommend this property and would definitely stay here again!

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Level Contributor
17 reviews
9 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Good location - I could have a nice run in the morning, across Charles bridge and close to the river; and a nice walk in the evening, around the Old town. Very clean, excellent bar, friendly and helpful staff. A variety of choices at breakfast.

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Gurgaon, India
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

To enter very noisy crowded lobby wit unchivalrous receptionist. They were not so welcoming or supportive However the Concerige gentleman was quiet helpful and cordial Hotel location is ok. Anyway you can walk through all tourist destination in Prague Being SPG member I got better room. Room was quiet big and well done. Few issue in the light switches though... More 

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Hong Kong, China
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I like the location of this hotel because it's not too far away from the busy old town area and you get some peace when you get back to the hotel. It's like 15-20 minutes walk to get to the old town centre. The hotel is quite small but very nice. Rooms are clean and comfortable. Staff are very helpful... More 

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Jan H, Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear lamacritic, Thank you very much for your stay and for taking the time to write us such a lovely review. I am happy to hear that you had such a nice time with us, and thank you for all of your compliments about our convenient location, spacious and clean rooms and our helpful staff. It is true that the... More 

London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

A nice walkable distance to the main square and the Christmas fair which was the reason for our visit. The hotel was clean and tidy and the staff were nice and friendly. Security for the rooms was good with the need to use your door card for entrance to floors and lifts. The lobby and bar area could do with... More 

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Jan H, Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear NickL66, Thank you so much for your nice review and detailing your experience with the Sheraton Prague! I really appreciate all of your kind words about our cleanliness, good staff attitude and high security levels. With regards to the design of our lobby which you found a bit uninviting, I am so thrilled to reveal that we just finished... More 

Pasadena, California
Level Contributor
64 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at the Sheraton Prague one night late June 2015. Used SPG points this visit and was given a huge King Bed room with equally big bathroom. Arranged airport pickup with the hotel & had no issues. Room service breakfast was delivered on time and quite tasty. Checkin was smooth & professional (The lady had the most beautiful blue/grey eyes... More 

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Jan H, Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear half-life2, I am pleased to hear that you had such a memorable stay with us! Thank you so much for your kind words about your stay at the Sheraton Prague and about everything from the smooth check-in, spacious Deluxe Room with King bed, big bathroom to your tasteful room service breakfast. Moreover thank you on behalf of Natalie, the... More 

Pleasanton, California
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I spend 3 nights there in my business trip and can't say good things enough about the people work there from the front desk to the cleaning staff. Everyone was friendly. The service was prompt always. It is located closer to main attractions although you should expect to walk 20-30 min to get there. I also found the breakfast selection... More 

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Jan H, Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear cosifan, I am so glad to hear you had such a nice time with us! Thank you for taking the time to share your Sheraton Prague experience with the entire TripAdvisor community and also for all of your kind compliments about our location, great breakfast and especially our fantastic team. I am delighted you also enjoyed our upgrade to... More 

New York City, New York
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for 6 nights in July 2015 with my mom & sister in a duplex suite (which we didn't know had 2 bathrooms, ended up being a pleasant surprise!) While not centrally located for tourists, we're big walkers, so the 15 minute morning walk to get to the old town was fine for us. The concierge, front desk staff... More 

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London, United Kingdom
3 of 5 stars Reviewed 6 days ago NEW

The hotel room was clean. The Bath tub was not draining so we complained. THEY PROMISED TO FIX IT THE FOLLOWING DAY. ON THE FOLLOWING DAY when we returned after sightseeing the I called the reception to see if the bath plug was fixed. I was told it was. I went for a bath and the plug was not opening... More 

Was this review helpful? Yes
Jan H, Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Rashmi V, Thank you very much for taking the time to share your experience with the Sheraton Prague Charles Square Hotel. I was very sad to hear that we did not succeed in the issues mentioned. Please be assured I take all your comments seriously and will definitely take care of our service improvements to avoid such happenings in... More 

Hotel Review Summarization

What travelers say

  • Old town(8)
  • Very nice(6)
  • Club lounge(5)
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Neighborhood Profile
Nove Mesto (New Town)
Nearly 700 hundred meters long, Wenceslas Square represents the most frequent and buzzing crossroads of the city. The National Museum in the upper part of the square watches over your spending spree in countless shops and retail stores lining the entire square, which ends at Na Příkopě, the most famous shopping street. When tired or broke, you can explore the city's underpasses, which can take you to the Old Town or to the courtyards of art nouveau houses with secret gems of greenery, white benches and rose bushes that provide unexpected peace in the midst of the city. Be sure to pay a visit to the traditional cafés, classic Czech pubs, cinemas and theaters. National Theater near the river has a lot to offer to foreigners. Go to the river bank and enjoy live music and drinks while watching a sunset behind Prague Castle.
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