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All 666 Prague hotels

Sheraton Prague Charles Square Hotel

5.0 of 5 Hotel   |   Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
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Sheraton Prague Charles Square Hotel
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Ranked #194 of 666 Hotels in Prague
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
jordi93 alicante
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738 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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alicante
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff on the desk very helpful and friendly, the room was nice and comfortable, good bed and very spacious bathroom, the lounge in the lobby is very good attended and the service and food and beverages here are good the all day. A very good experience in this Sheraton

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Kelowna, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed June 2013- Late review. Arrived at this hotel with excitement to be in Prague. The location was not a bad one as it was situated in such we could walk to all of our destinations. Walked inside of the hotel and my first impression was nice, it was very modern chic.Check-in staff was a little stiff, no smile nothing... More

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Mumbai (Bombay), India
Top Contributor
51 reviews 51 reviews
47 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The hotel location is not good with nothing really close by. The hotel staff is not friendly and always trying to push some hotel deals. Concierge instead of helping directions is trying to sell rent a hotel car. The hotel staff give wrong info about the town! Very unfriendly and just a commercial ghost house! Rooms are just about ordinary.

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5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear Abhishek 1308, Thank you very much for your review. I was of course very disappointed to read that you did not enjoy your most recent stay with us. Please let me assure you that we take your feedback very seriously. These shortfalls are not indicative of the high standards we normally pride ourselves on. We take your feedback seriously... More

Paris, France
Top Contributor
80 reviews 80 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel is decently located but this is its only positive point with a decent staff. The lobby is dull, the rooms have neither character nor view. Wi-Fi is free only in the tiny lobby. I have hardly ever stayed in a hotel that I was so uneager to go back to. :-(

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5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear Stephane Treppoz, thank you very much for staying with us and of course thank you very much for your review. I am pleased to see that you enjoy location of the hotel and our staff attitude however I am very sorry to read that your stay did not meet your expectations. The Sheraton Prague Charles Square hotel was open... More

Zurich, Switzerland
Top Contributor
80 reviews 80 reviews
76 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 1 week ago

Since my colleague has the SPG card and it is convenient for us to be at the same hotel, I reactivated my own SPG card and stayed here again despite my issue about the free WiFi only being at the lobby. My stay was briefer than before. The room was larger than I remembered it. I had a living room... More

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5Andrew, Director of Sales at Sheraton Prague Charles Square Hotel, responded to this review

Dear thesupr, Thank you very much for taking the time to write the review of your stay. We value our SPG members and therefore I would like to take the opportunity and thank you for your loyalty. Room 405 is a Junior Suite and its located in the mezzanine level between 3rd and 4th floor. Hotel is a historical building... More

San Francisco, California
Top Contributor
113 reviews 113 reviews
22 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 1 week ago

A number of reviews criticize the location, but I actually like it, especially in the height of summer. This is my second trip to Prague and the first time I stayed in the Little Quarter which was convenient to sights, however, the Sheraton is easy walking distance to the old quarters and Jewish quarters and is centrally located to catch... More

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New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This very reasonably priced hotel is run at the highest level of excellence. It is immaculately clean and staffed with kindest most professional staff I have encountered in years. I travel all over the world and have to say, Sheraton (now owned by Starwood) is once again a great hotel. I was upgraded upon check on, the rooms were cleaned... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the double suite and it was perfect accommodations for our party of 4. It had two full bathrooms, one on each level which was very helpful. The staff at this hotel went above and beyond expectations. They saw it was my birthday upon check in and sent complimentary champagne to the room. They were very friendly overall... More

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Worthing, United Kingdom
Contributor
11 reviews 11 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for my birthday treat and loved every minute of it. My very lovely husband had booked a suite as a surprise. Actually the whole thing was a surprise, until the boarding gate at the airport I had no idea where we were going!! Anyway, the reception at the hotel was great, we had arrived early and the... More

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Milwaukee, Wisconsin
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Sheraton Prague is in a great location and is in walking distance for all the sites in Prague. The hotel staff was very friendly and seemed to enjoy their jobs. If you do not want to take a cab from the airport to the hotel, I suggest calling ahead and asking to be picked up at the airport. It... More

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Additional Information about Sheraton Prague Charles Square Hotel

Address: Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Location: Czech Republic > Bohemia > Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Prague Charles Square Hotel 5*
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Also Known As:
Sheraton Prague

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