We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 668 Prague hotels

Sheraton Prague Charles Square Hotel

5.0 of 5 Hotel   |   Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Hotel amenities
Save Saved
You added Sheraton Prague Charles Square Hotel to your Saves list
Sheraton Prague Charles Square Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
80%
Ranked #189 of 668 hotels in Prague
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
y2ksaurabh Bangalore, India
  • Overview
  • Reviews (696)
  • Photos (207)
  • Amenities
  • Q&A
  • Room tips (108)
  • Location
  • More
Write a Review

696 people have reviewed this hotel

Traveler rating
    293
    258
    105
    29
    11
See reviews for
91
265
56
164
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bangalore, India
Contributor
20 reviews 20 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed today NEW

I was here in May 2014, a lovely time to be in Prague! The hotel itself is really nice. Had a very quick, hassle check-in thanks to courteous front office staff. I was pleasantly surprised to find a hand written letter written by one of their account manager for company. It's great to see something like this in this age... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you go to Europe, You should stop in Prague and especially, Sheraton Prague hotel. when you get there, you can find you chose right thing. You can realize what the warm hearted welcoming is and you can meet people really kind and they make you feel at home.. I visited there once but I will definitely visit there again.... More

Was this review helpful? Yes
Johannesburg, South Africa
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We were prompted to stay at this hotel as we are SPG members. The hotel is comfortable and the reception and concierge staff were helpful. We chose a club room, which although was not spacious, had all the amenities. The club room gave us access to the lounge, where breakfast, afternoon snacks and refreshments were served. The breakfasts were not... More

Was this review helpful? Yes
Sheraton_Praha, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear AnnieK2215, thank you very much for staying with us at the Sheraton Prague Charles Square Hotel. Sheraton Club is a very special place, that creates an upper experience of a stay. It provides a complimentary continental breakfast in a great comfort of a private lounge. I really regret you did not find it according to standards you are used... More

Senior Contributor
34 reviews 34 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We decided to use SPG points in Prague vs airbnb which we used in some other cities on our current Europe vacation, and were glad we did. The hotel is just a 10-15 minute walk from the main train/bus station, and about he same distance walk to the Old Square, Charles Bridge, etc. We found the staff to be very... More

Was this review helpful? Yes
Sheraton_Praha, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear SanDiegoCross, thank you so much for your valuable feedback and a continuous loyalty to Starwood Hotels and Resorts. I perfectly understand your feeling of having a little touch of home while on a trip. In fact, the idea of Sheraton is exactly the same - to create a feeling of a home far away from home. We want to... More

Finland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good hotel, and a very good as a city-centre hotel. The personnel very friendly and assisting and actually all of them so a little bit amazed about some comments here, but maybe as we say in Finland, the forest shouts back at the same way You do and not assuming you are the only guest at the hotel? Overall ,... More

Was this review helpful? Yes
Sheraton_Praha, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Travelfinlad, I would like to express my sincere appreciations for your feedback. We take a great effort and invest onto Service Culture trainings to make sure all of our team members provide the level of service our guests are used to from Sheraton hotels globally. I am glad we managed to make your stay an exceptional experience and hope... More

San Diego, California
Top Contributor
74 reviews 74 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Above average hotel just a short walk from the action, but far enough away to be out of the fray. Nice bar area, and breakfast was very serviceable. Service was good and very clean. Enjoyed our stay here, but might try someplace else next time

Was this review helpful? Yes
Sheraton_Praha, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear mehaul11, I am glad you enjoyed the stay with us at the Sheraton Praugue Charles Square Hotel. Thank you so much for sharing your thoughts online. As we like to say, the hotel is located very conveniently. The very center of a New Town of Prague gives our guests a great opportunity to be just few steps from main... More

Ostrava, Czech Republic
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We used this hotel for a city break trip with my wife. This hotel has a great location (just few minutes walk from the main square in Prague) and very helpful and nice staff. We had a large room with a comfortable bed and nice spacious shower. We took a dinner in a hotel restaurant and we really enjoyed delicious... More

Was this review helpful? Yes 1
Sheraton_Praha, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear 5Andrew, Thank you so much for your feedback on a recent stay with us. I am so glad we managed to make your stay an exceptional experience. Our High8 roof top terrace bar provides one of the best views overlooking Prague Castle, roof tops and Prague's many churches and towers. This is a great place to enjoy a relaxing... More

eastchester
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed one night on a recent trip to Prague. I was very disappointed in the hotel. It is a very old hotel that they have created a false facade of a new lobby for. Sadly it is old and staff decidedly unfriendly. Although I ordered a jr suite, it was barley much more than a standard room with two... More

Was this review helpful? Yes
Sheraton_Praha, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear mangmail, thank you very much for your feedback on your recent stay with us. Sheraton Prague Charles Square Hotel is placed in a very unique historical building from 19th century. Our brand designers managed to blend the great aspects of history along with a new modern design. This gives our valuable guests a great opportunity to enjoy Sheraton brand... More

Sydney, Australia
Contributor
19 reviews 19 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The staff are hit and miss. They seem very reluctant to approach and engage with customers. English language skills were low. The roof top terrace seemed to open and close at will. Which is a shame, because it is a great space, with a beautiful view over Prague. Breakfast is hectic and cramped, and not really worth the money. The... More

Was this review helpful? Yes
Sheraton_Praha, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Elansyd, I would like to thank you for sharing with us your feedback. Let me mention, that all of our team members are continuously going through a Service Culture trainings to make sure to provide the same level of service our valuable guests are used to from all over the World. As our High8 roof top terrace does not... More

Paia, Hawaii
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Celebrated our wedding anniversary by going to Prague and staying 4 nights at the Sheraton Prague Charles Square Hotel. Although the hotel was full, the staff were polite & professional. The hotels location is a short walk to lots of food and shopping on Wenceslas Square. Access to a very good tram & metro system is also a short walk... More

Was this review helpful? Yes
Sheraton_Praha, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear PaiaDave, I would like to thank you very much for sharing your amazing feedback with us. I am glad we managed to make your return to Prague an exceptional experience. Kindly allow me to share your praising on some of our team members with Food and Beverage manager. This would be a great motivation to keep the service of... More

Owners: What's your side of the story?
If you own or manage Sheraton Prague Charles Square Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Prague Charles Square Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Prague Charles Square Hotel

Address: Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Location: Czech Republic > Bohemia > Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Prague Charles Square Hotel 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Venere, Priceline, Starwood EMEA, Cheap Tickets, Tingo, Hotels.com, Otel, TripOnline SA, BookingOdigeoWL and Agoda so you can book your Sheraton Prague Charles Square Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Prague

207 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (172)
Viewed
Hotel & grounds (23)
Viewed
Room/suite (41)
Viewed
View from room (6)
Viewed
Bathroom (15)
Viewed
Dining (6)
Viewed
Other (81)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (10)
Viewed
Dining (6)
Viewed
Bathroom (2)
Viewed
Other (8)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#26 Spa Hotel in Prague #89 Business Hotel in Prague #131 Family Hotel in Prague #138 Luxury Hotel in Prague #160 Romantic Hotel in Prague
Hotel Class
Official Description (provided by the hotel)
Located on the edge of Prague's Old Town and New Town, the Sheraton Prague Hotel offers 160 comfortable rooms including 38 spacious suites. Guests can enjoy complimentary access to sauna and 24/7 fitness centre, as well as free High Speed Internet Access at the Link at Sheraton located in the lobby. The French Brasserie Délice offers delicious meals made from fresh seasonal products and genuine five star service. ... more   less 
Number of rooms
160

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer