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Sheraton Prague Charles Square Hotel

Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
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Sheraton Prague Charles Square Hotel
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Sheraton Prague Charles Square Hotel
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978 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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san diego, ca
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My son and I spent two days here. From the moment we checked in the staff was wonderful. in particular Gilles at the front desk went out of his way to provide spot on guidance that made our trip extremely enjoyable. From restaurants, to attractions to transportation he led us perfectly! The location is good but away from the Old... More 

Was this review helpful? Yes
Jan H, Manažer at Sheraton Prague Charles Square Hotel, responded to this review

Dear bomba503, Thank you very much for your valuable time to share your experience on TripAdvisor. We all at the Sheraton Prague Charles Square Hotel are very pleased with your overall very positive feedback, in particular on Gilles and his naturally professional guest-oriented approach. I have already forwarded your review to all Department Heads to share it with their teams... More 

North Caldwell, New Jersey
Level Contributor
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

A delightful visit to Prague was enhanced by our stay at the Sheraton. Rooms and baths were very clean. Beds were firm and extremely comfortable. Our accommodation included breakfast buffet that provided many tasty choices. The hotel staff was very accommodating and friendly.

Was this review helpful? Yes
Jan H, Manažer at Sheraton Prague Charles Square Hotel, responded to this review

Dear Carol G, I am delighted to read your very positive comment, thank you for sharing your experience with us and the TripAdvisor community. I have already shared your words of praise with the entrie hotel team, especially those related to room cleanliness and friendliness of our staff are always a great motivation for my colleagues for going the extra... More 

hollande
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have stayed in this hotel from Sunday to Friday in Jun 2015 for work.At arrival they wanted to bring me to the Radisson for one night which I refused and I got a room for the all stay.Very nice and clean room, comfortable room. The breakfast is 25 euros a day so very expensive, its a buffet but not... More 

Was this review helpful? Yes
Jan H, Manažer at Sheraton Prague Charles Square Hotel, responded to this review

Dear lapistola, Thank you very much for taking the time to review your stay and sharing your experience with other travellers. I am always proud to read positive comments about the hotel, and especially about our staff and their professional attitude. I am sorry to read we have tried to offer you an alternative accommodation due to an unexpected bookout,... More 

Seattle, Washington
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Was there for 2 night on business in June 2015. I had my own car so I had to valet. Check-in-out was fast and friendly. Breakfast was average. Good location. Quite and not too far from all the action.

Was this review helpful? Yes
Gilles G, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Fk077, I would like to thank you for taking the time to review our hotel. I was very happy to read that you have enjoyed your stay with us, the service provided by our associates and the location. We do hope having the pleasure of welcoming you back to Sheraton Prague in the near future. Please do not hesitate... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I highly recommend this hotel! Great amenities, really nice rooms and very short walk from the old town. We had a fantastic experience here, and I would highly recommend anyone staying in Prague stay here. There are also a number of great local bars nearby where you can go to escape the tourists if you need. Overall - top notch... More 

Was this review helpful? Yes
Gilles G, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Duncan W, I would like to thank you for taking the time to share your review following your stay with us. Your positive remarks about our staff will be certainly be forwarded to the team. Your comments are motivating to go the extra mile everyday - thank you for supporting us. We very much look forward to your future... More 

Pleasanton, California
2 reviews
5 of 5 stars Reviewed 1 week ago

I usually stay at another, well-known, property in Prague, but decided to try the Sheraton as there were no rooms available there. I wasn't disappointed. The hotel is newly and attractively furnished, the lobby is quite inviting, and service is friendly and competent. I was upgraded to a spacious suite, and generally received appropriate perks as an SPG Gold member.... More 

Was this review helpful? Yes
Gilles G, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Markoffate, Thank you so much for your nice and encouraging review which has been shared with my team. Your compliments are a reward for my team especially coming from a loyal SPG guest like you. I was delighted to read that you were impressed by the service delivered to you by our Associates and that everything in the hotel... More 

Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a special birthday trip for my husband. I couldn't be happier with our room as it was comfortable and spacious. The staff ( especially Amilea and Monika) were very pleasant,helpful and attentive.The location was ideal when you don't want be in the middle of the noisy and busy tourist attractions. A 10 minute walk won't make you feel... More 

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Gilles G, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Meri G, I would like to thank you for taking the time to share your review following your stay with us. I was very happy to read you enjoyed your stay for this special occasion. Your positive remarks about our staff will be certainly be forwarded to the team. Your comments are motivating to go the extra mile everyday... More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I am embarrassed to think that I have not already reviewed this hotel. My cousin and I stayed here back in late September on a day trip from Oktoberfest in Munich. All in all, we had 36 hours in Prague. We took the train in, and a bus back to Munich. I am a SPG loyalist. Since the Sheraton Prague... More 

Was this review helpful? Yes
Gilles G, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Curtis B, Thank you so much for your nice and encouraging review which has been shared with my team. Your compliments are a reward for my team especially coming from a loyal SPG guest like you. I was delighted to read that you were impressed by the service delivered to you by our Associates and that everything in the... More 

Sarasota, Florida
Level Contributor
141 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not a normal top notch location for Starwood on a sleepy street. Having said this, it is not far from the main center...10 - 15 minutes by foot. The hotel itself is quite nice, but the staff is hit or miss...either amazing (over kill) Roban our driver, who spent 15 minutes explaining the things to do in town...... More 

Was this review helpful? Yes 1
Gilles G, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Kahoru W, I would like to thank you for taking the time to fill our survey. We value both positive and negative feedback from our guests, as this is the only way to ensure continuous growth and development as a property. I was very happy to hear that you had been very impressed by the quality of service delivered... More 

Middelfart, Denmark
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located nicely near center and lobby looks new. My room was very spacious with nice tub and good bed, but the windows were very small so not enough of light. Breakfast was good and staff was friendly throughout my stay. If you are a runner it's close to a nice run along the river.

Was this review helpful? Yes 3
Gilles G, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Mvanting, I would like to thank you for taking the time to review our hotel. I was very happy to read that you have enjoyed your stay with us, the service provided by our associates, our breakfast and the location. We do hope having the pleasure of welcoming you back to Sheraton Prague in the near future. Please do... More 

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Neighborhood Profile
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Nearly 700 hundred meters long, Wenceslas Square represents the most frequent and buzzing crossroads of the city. The National Museum in the upper part of the square watches over your spending spree in countless shops and retail stores lining the entire square, which ends at Na Příkopě, the most famous shopping street. When tired or broke, you can explore the city's underpasses, which can take you to the Old Town or to the courtyards of art nouveau houses with secret gems of greenery, white benches and rose bushes that provide unexpected peace in the midst of the city. Be sure to pay a visit to the traditional cafés, classic Czech pubs, cinemas and theaters. National Theater near the river has a lot to offer to foreigners. Go to the river bank and enjoy live music and drinks while watching a sunset behind Prague Castle.
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