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Savoy Westend Hotel

Certificate of Excellence
Petra Velikeho 16, Karlovy Vary 36001, Czech Republic
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Savoy Westend Hotel
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119 Reviews from our TripAdvisor Community

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Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

+ Nice location! Close to the forest with pure air... And not so far from the 'centre'. However not in the centre anyway. 5-7 minutes walk to the 'kolonnada'. + Good pool, nice masseurs, good choice of relaxing procedures All staff speaks Russian. I guess may be important for those not so comfortable with English, the elderly or otherwise. We... More 

Helpful?
Thank kinda_sweet
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear kinda_sweet, thank you very much for your review. It is a pleasure for us you have mentioned our big advantages such as location, spa center, big swimming pool etc. We are sorry to find out you have found some of our services unsatisfied. However we are trying our best to provide our guests by a maximum comfort and we... More 

Level Contributor
16 reviews
4 hotel reviews
5 of 5 stars Reviewed December 26, 2015 via mobile

We stayed st the hotel and had a fab time. It is a little walk awaybfrim the main street, however it is dituated in front of the forest. Best hiking trales ever. 10 min walk from best viewpoint on karlovy vary. Htel spells lucury, its like a cadtle frozen in time, the spa is unique and very nice. A place... More 

Helpful?
Thank Ben A
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear Ben A, thank you very much for such a lovely review! It was a pleasure to know you have appreciated our services and enjoyed your stay with SWH. We are looking to meet you soon again! More 

Shildon, England, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 11, 2015 via mobile

Me and wife are about to leave this hotel, we love it . The staff are really good and I recommend the spa treatments. Brilliant all round . Food is nice although breakfast isn't for me , not to say it's bad just not what I'm used to. Really really good . Very relaxing

Helpful?
Thank David S
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear Mr. David S, thank you in advance for your kind review. It is a pleasure for the Hotel to hear such a pleasant defention -"brilliant all around"- about its services. We are happy to find out you had a great time with us and especially higly appreciated our spa services, which we are actually very proud of. We are... More 

Hayling Island, United Kingdom
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed October 4, 2015

The hotel itself is gorgeous, spread over 5 building gs and a spa centre. The rooms are an excellent size, the group d's are clean and tidy and the buildings are in tip top shape. Unfortunately two things let it down. First, the service is not as good as you would expect from a 5* hotel. A little amateurish and... More 

Helpful?
Thank Steven B
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear Steven B, let us please to thank you for your kind remarks about the Savoy Westend Hotel. We are pleased to find out you have been satisfied with your room size and location. We certainly have taken your remarks about food choice and quality of services into account. We allow ourselves to inform you that we are constantly working... More 

UK
Level Contributor
88 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed September 22, 2015

We stayed here for 2 nights as part of a secret escapes package. Lots of ample free parking - we didn't notice that they had valet parking and the chap was a bit sad that we parked the car ourselves. Check in was easy - reception staff speak English but most of the other staff only speak Czech, Russian or... More 

Helpful?
1 Thank Twizbe
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear Mr./Mrs. Twizbe, Allow me this opportunity to thank you for your remarks regarding your stay at Savoy Westend Hotel! We are very happy to know you had enjoyed your room, food in the restaurant and Spa treatments! It is unfortunate that you found some details of the hotel's services unsatisfactory. We certainly take your comment into account. Once again... More 

Angelholm, Sweden
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed August 18, 2015 via mobile

We had four excellent days on this very nice hotel. Very good atmosphere with a very friendly and service minded staff. Large nice room - a bit difficult to get the room cleaned even when I asked for it. We stayed there in a warm period, and it would have been nice, if the bed linen had been changed at... More 

Helpful?
Thank LarsK51
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear LarsK51, thank you very much for your wonderful review and kind reccomendations, which we will certainly take into account. It was a pleasure to have you in Savoy westend Hotel and we hope to see you soon back again in our house! Sincerely, More 

Moscow, Russia
Level Contributor
71 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 29, 2015

This has always been a spa-hotel with a course of treatment and therapists to conduct it. But the further - the more spa-hotel is turning into a "normal" one. This leads to the loss of its spa-quality: nurses are rushing from one room to another, trying to serve two or even three clients in different places at a time. The... More 

Helpful?
1 Thank Natalia S
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear Natalia S, thank you very much for your kind review. It is a big pleasure that you highly evaluate our kitchen service and Reception staff. We are sorry to know that you were not completely satisfied with the spa treatment services. However, in order to provide the best quality spa experience for our guests we invest a lot of... More 

Las Vegas, Nevada
Level Contributor
410 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 761 helpful votes
5 of 5 stars Reviewed July 12, 2015

Stayed here a week. Very few Americans go here, but so glad we did. They have nicely connected 5 beautifully refurbished old buildings into one 5 star hotel, with medical spa and wellness spa. The rooms are beautifully furnished, very high standard of furnishings. Totally immaculate everywhere. It is the cleanest hotel I've ever stayed at. Nice amenities, everything worked.... More 

Helpful?
1 Thank pattayainsider
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear Pattayainsider, thank you very much for your kind review and your kind remarks regarding our services. It is a big pleasure for us to know you loved our location and rooms set up as well as celaning services or spa facility. We will work on the buffe choice in roder to make it more various. Once again I would... More 

Frankfurt, Germany
Level Contributor
139 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed July 2, 2015

The hotel and the surroundings are beautiful. I loved every view of the hotel; from the ground and from my hotel window. We came here with a special offer on the rates and to be honest we paid the right price. Had we paid full price I would have been really disappointed. The design is lovely and luxurious and I... More 

Helpful?
1 Thank HSed22
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear Mrs. HSed 22, Allow me this opportunity to thank you for your kind review. It is unfortunate that you found our staff foreign languages' knowledges and spa facility organization unsatisfactory. We certainly take your comment into account. Once again I would like to thank you for all valuable comments as we constantly strive to provide the very best for... More 

Chelmsford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 7, 2015

We went here for 2 days on a Secret Escapes package. 2 nights with B & B. The staff could not have been friendlier and the package came with B & B, a dinner for 2, a lunch for 2 and a spa treatment. We upgraded our spa treatment to an hour sports massage, which was wonderful. The pool is... More 

Helpful?
1 Thank sarahcoote
savoywestend, Manažer at Savoy Westend Hotel, responded to this review

Dear sarahcoote, thank you very much for your wonderful detail review! It was our pleasure to have you in the SWH, and we are very glad you have enjoyed your stay with us! True that Our Spa center is one of the big Spa facilities in the city and we are really proud of the fact we are able to... More 

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