We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heluan Hotel

Certificate of Excellence
Trziste 387/41, Karlovy Vary 36001, Czech Republic
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Heluan Hotel
View Map
Add Photo Write a Review

56 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    29
    17
    8
    1
    1
See reviews for
14
26
7
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (56)
  • Mar-May only
    (15)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (13)
All months
Katowice, Poland
Level Contributor
115 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed July 29, 2015

We stayed in Heluan Hotel five nights. The room (suite) was spacious and full of light. It was on 5th floor (IV floor in Czech). About 40 sq. meters. Quite comfortable bed, good wifi. Nice view from bathroom. Very helpful staff. Problems: with chambermaids, they don't know how to clean The room. There is mold on The bathtube curtain, it... More 

Was this review helpful? Yes 1
Pirkkala, Finland
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed July 3, 2015

From the moment I arrived to the Hotel Heluan until my departure I was so delighted I chose this hotel! When checking in, Eva at the reception greeted me with a lovely smile, gave all kind of advises about Karlovy Vary and the spa's, and she - as well the other's at the recption - was so helpful in all... More 

Was this review helpful? Yes 1
Sthlm
Level Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 17, 2015

Stayed here one night. Friendly english speaking staff and good wifi. Beautiful big room but with a mattress that you could feel the individual springs in. It wasn't possible to block out the light (the curtains were either too small or transparent and white. Motorcycle parking in a enclosed yard with camera surveillance for 4€ (limited amount of space). Breakfast... More 

Was this review helpful? Yes
Mannheim, Germany
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 31, 2015

Very friendly, multilingual and helpful staff, spacious rooms and very nice antique elevator. The hotel was situated perfectly in the heart of Karlovy Vary, close to all sights and all hitchhiking routes. Breakfast was great. Booking onlinefor special prices.

Was this review helpful? Yes
Prague, Czech Republic
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 9, 2015

That was a really amazing stay!!! Perfect, the room was great, all decorated, big, a sofa area and the buthtub in the bathroom. The special view on the street, balcony facing the wonderful church and the kindness of the service were really appreciated. The breakfast was really various, every day salty and sweet buffet with everything, from the cereals with... More 

Was this review helpful? Yes 1
Jan P, Manažer at Heluan Hotel, responded to this review

Dear Marcoin, thank you so much for your amazing review. We are very happy, that you enjoyed your stay in our hotel and our services met your expectations. We are looking forward to your next visit in hotel Heluan. With Best Regards More 

Woodbridge, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 24, 2015

Me & my Dad stayed here for one night after driving up from Bratislava. First things first... DO NOT DRIVE HERE!!! Karlovy Vary is an absolute nightmare to drive around. It took us a good while to actually locate the hotel! Eventually I parked up and found it on foot. When I asked the guy at reception how to get... More 

Was this review helpful? Yes 2
Czech Republic
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 29, 2014

Had great experience in Heluan Hotel. Room was wonderful - retro Art Nouveau interior with wooden floors and furniture, clean with very friendly service. Breakfast - basic with home made pastry and jams. Location - you can not wish for better. Hotel was offering nice discounts for the SPA around, including Elizabeth SPA and several wellness. WIFI was very fast... More 

Was this review helpful? Yes
Jan P, Manažer at Heluan Hotel, responded to this review

Dear Julia, thank you very much for your review. I´m really glad that stay in hotel Heluan met your expectations and you enjoyed Karlovy Vary. You are right, Karlovy Vary is not the place to watch TV in hotel room, however all rooms are already equipped with LCD TV for better comfort. Yours faithfully Jan Petrus Sales Manager More 

Prague, Czech Republic
Level Contributor
68 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 17, 2014

I stayed with my wife in April for a one-night break in Karlovy Vary. I choose this hotel from the wide selection on offer in KV as the rooms looked and were more spacious. From this aspect the hotel didn't disappoint. While not a luxury hotel, the service was friendly and helpful. The room we had was perfect, very comfortable... More 

Was this review helpful? Yes
Verona, Italy
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 6, 2014

My experience in Heluan was really nice, all the hotel staff was friendly and helped me to choose the better way to spend my time to Karlovy Vary. The room was very big, confortable and bright. Heluan is in the heart of old town, in front at the old spa castle where you can get mineral spring cure and procedure.... More 

Was this review helpful? Yes 3
vilnius
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed January 26, 2014

Heluan is really what it promises - classic Karlovy Vary hotel. May be a bit old - but if you know what you are looking for (seeking for the classics, not modern amenities), you get what you want. Rooms are big, quite and very comfortable. It is warm in winter there, Breakfast is no-nonsense, staff is helpful, just a bit... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

61 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (39)
Viewed
Room/suite (9)
Viewed
View from room (4)
Viewed
Hotel & grounds (9)
Viewed
Bathroom (1)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (5)
Viewed
View from room (1)
Viewed
Bathroom (2)
Viewed
Room/suite (10)
Viewed
Dining (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Karlovy Vary hotels
0.0 mi away
Hotel Romance Puskin
Hotel Romance Puskin
#12 of 91 in Karlovy Vary
4.5 of 5 stars 189 reviews
0.5 mi away
Hotel Marttel
Hotel Marttel
#26 of 91 in Karlovy Vary
4.0 of 5 stars 66 reviews
0.1 mi away
Olympia
Olympia
#3 of 91 in Karlovy Vary
5.0 of 5 stars 55 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Aqua Marina Wellness & Spa Hotel
Aqua Marina Wellness & Spa Hotel
#16 of 91 in Karlovy Vary
4.5 of 5 stars 33 reviews
0.1 mi away
Hotel Boston
Hotel Boston
#18 of 91 in Karlovy Vary
4.5 of 5 stars 103 reviews
2.1 mi away
Retro Riverside Luxury Wellness Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay