I booked a single with half board and got 5 treatments included and got a really good rate especially as it was during the film festival. The room was extremely tired and was probably pretty nice in the 70's, it had basic facilities and I would call it 2* at the most .. I had a balcony and it gave... More

My wife and I didn't actually stay at this hotel, we arrived in Karlovy Vary and parked in their parking lot as cars are not allowed in the city centre area. The parking is $40 Kc per hour and after parking, I headed in and asked for a map of the city. It's a very good map that shows where... More

To start with the only positive aspect: the manager of the front desk is a really likable guy. This hotel pretends to have 4 stars, but provides by no means the quality level. Especially the food is no less than aweful. The beds are Spartan. The sheets dirty. The hotel gives you the feeling that you're in a dirty environment.... More

I arrived on 14th April 2011 after a very long trip to find out that they did not keep my booking. After many hours of arguments I managed to get my room the second day More

When we arrived, late at night after a long and fraught train journey, the staff said they had no record of us due to stay there!!! They said that the internet had been down for 4 days? so could not confirm our reservation, the staff in question were not helpfull at all to the point of disbeliving that we had... More

Stark building thanks to the communists, in one of the most picturesque small towns in Europe. The staff more then make up for it. No luxury, but they have a system that works. Excellent for those who come on weight loss trips. Andrew at reception, Irena and Karima in the restaurent are outstanding. For a little extra suggest stay on... More

Last week we spent our Easter vacation in Thermal. The location is fabulous and it was very easy for us to find it. The reception staff is competent and spoke English very well. We stayed in a room on the 10th floor, the room was comfortable and clean with a nice view of Karlovy Vary. The service in the restaurant... More

I am bringing A group customers for 10 years. I am always pleased with the service they are providing. The hotel is very clean, the doctors and treatments are really appreciated by my customers and there is a large variety of good quality food. I did not have any problems until today and I am strongly recommending the 14 day... More

My compatriots will understand about what I speak. There are all signs of Soviet sanatorium in 70s such as unfriendly personnel, the shabby furniture, absence of the service. Building of Hotel Termal is especially ugly against beautiful small houses of Karlovy Vary. Thermal pool is good but is not included in hotel rate. The staff is rude really. They have... More