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Hotel Thermal

4.0 of 5
I. P. Pavlova 11, Karlovy Vary 36001, Czech Republic
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Hotel Thermal
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Ranked #39 of 90 Hotels in Karlovy Vary
A recent review
3 of 5 stars Reviewed August 9, 2014
Noll Prague, Czech Republic
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99 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, France
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 19, 2014

Putting everything related to food quality, sleep quality and location aside... Most staff are rude. The rudest person i've encountered in just 24 hours from our checkin is someone called Dr Olexii Nevidomyi. If you wonder what i mean by rude... He stormed out of his room after a nurse knocked his door and left... The first person in front... More 

Was this review helpful? Yes 8
Karlovy Vary
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 17, 2014

This person should never be in customer service ever again! Ondrej was incapable of finding an ounce of hospitality. Hotel is not worth a stay. This place is stuck in a distasteful 70's theme. Ondrej Should be Fired.

Was this review helpful? Yes 8

Travelers are raving about these Karlovy Vary hotels

Prague, Czech Republic
Top Contributor
90 reviews 90 reviews
25 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed August 9, 2014

The pool is open to the public, in fact the main entrance is not through the hotel but about 250m up the hillside. There is a way through for hotel guests as well. Definitely an experience with distinct throw back to the 1970s when the complex was opened. The water is crystal clear and made up 1/3 of the local... More 

Was this review helpful? Yes 4
Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 23, 2014

I have never stayed at this hotel, but use the pool every time I visit. It can be accessed by non-guests at a small fee. The heated pool overlooks the town and is really relaxing after a long day walking.

Was this review helpful? Yes 1
Prague, Czech Republic
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 14, 2014

- Hotel looks like come from 80s, but renovated room (Comfort) was not bad. I took the room with city view and balcony was good. - The inside pool was tiny but enough to have swimming, but the temperature was too cold. - The outside pool was closed, thus I have nothing to say. - Breakfast was in a big... More 

Was this review helpful? Yes 6
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 3, 2014

That was like someone put you in a time machine and sent you back to old Soviet Union. I would never believe that you can encounter something as bad as this hotel within EU. Front desk is a definition of carelessness.....rooms are outdated and old.....restaurant is just plain horrible.....breakfast buffet is good only if you want to lose weight because... More 

Was this review helpful? Yes 6
Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 18, 2013

Pros - Location is very good, close to everything, and which is the most important to the mineral water springs. We stayed on 5-th floor - very good room, with balcony and city view. Room is a good size, clean and renovated. Cons - matresses on beds are horrible, so hard that all my bones and joints hurt after each... More 

Was this review helpful? Yes 3
London, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 2, 2013

We had a room on the twelfth floor with magnificent views out over the Town. Very clean, hard beds, great balcony , quiet even though the Film Festival was in full swing. Excellent buffet breakfast, comfortable friendly bar, helpful reception, if a little stern. There is a Spa downstaira with a multitude of treatments, I had a massage which was... More 

Was this review helpful? Yes 3
Prague, Czech Republic
Top Contributor
79 reviews 79 reviews
33 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed May 26, 2013

Excellent location (very central location but easy parking), "comfort" rooms are clean and renovated, check-in ok (complicated questionnaire to fill in but staff was friendly), bed quality could be improved, long waiting time for an elevator is funny (unless you are in a hurry), wifi for extra charge, breakfast is not good (considering the price we paid). Pricing very much... More 

Was this review helpful? Yes 1
Bucharest, Romania
Top Contributor
67 reviews 67 reviews
13 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed May 8, 2013

An average hotel, with great spa facilities and a good restaurant, Hotel Thermal is a very good choice when staying in Karlovy Vary. The swimming-pool is located outside, in open air. This doesn't mean you can't use it if it's cold outside or it's raining... the water is around 29.5 degrees Celsius (~85 Fahrenheit) so the weather won't bother you!... More 

Was this review helpful? Yes 1
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