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Hotel Thermal

I. P. Pavlova 11, Karlovy Vary 36001, Czech Republic
Hotel amenities
1 room 1 adult
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Hotel Thermal
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128 Reviews from our TripAdvisor Community

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Moscow, Russia
Level Contributor
3 reviews
5 of 5 stars Reviewed December 14, 2015

Thermal has good wellness. Pool, hamam, sauna are includind. Breakfast was very good. I visited 2 cosmetology procedures and it was fantastic. Highly recommended for all women! The room isn't rich, but it not sure for me.

Helpful?
Thank GJanna
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Mrs. Janna. Thank you very much for your kind and positive review. We are preparing to extend our treatments of other new beauty and cosmetology procedures. I am already now looking forward to read your review after trying them during your next stay. Best regards, Tamara Klein, Director of Sales More 

Munich, Germany
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 7, 2015

This ugly building is not that bad from the inside. There is even a wellness, which is kinda ok. If you have breakfast included it's ok. Just don't dine there, the buffet is quite poor. The room was quite spacious, but the beds are not really comfortable. The staff is friendly and speaks several languages.

Helpful?
Thank Lindemann6
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Mrs. Lindemann, thank you very much for your review. We appreciate your opinion about hotel Thermal. We know, that the face of the building is not very attractive – it wasn´t renovated and reconstructed for 30 years. Indoor premises are or reconstructed or renovated and waiting for the renovation. We are keeping the 4* standard in all our services.... More 

Zilina, Slovakia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 1, 2015

Nice and relaxing break at the hotel with friendly and helpful staff. We also enjoyed the spa tretment there. The location of the hotel is very good, right in the town center near the colonade and everything is walking distance.

Helpful?
Thank Katarina G
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Mrs. Katarina, thank you very much for your review and we appreciate your opinion about hotel Thermal. I am also happy to tell you about other news, realizing in last weeks: fresh brand new web page, redesigned lobby bar, nice Film Festival Shop, benefits for every client for 2016 season etc. I am sure that you will enjoy these... More 

Como, Italy
Level Contributor
206 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
1 of 5 stars Reviewed May 22, 2015 via mobile

Ugly hotel. Probably one of the few remaining state owned hotels. Need urgently to be renovated. The outside is ugly, the inside is ugly. Food is terrible, service is bad. I am here by accident and will not come back. Swimming pool was closed recently by governmental order, they should close it all the structure. Bad choice.

Helpful?
9 Thank My-Ooops

Travelers are raving about these Karlovy Vary hotels

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 21, 2015

Hi, I have been a regular at this hotel for 6 years. I come for treatments and I have never had anything bad to say until this trip. the hotel recently appointed a new general manager who I think was recruited from the Gestapo. Massage times have each been reduced to 15 or 20 minute sessions down from 25 to... More 

Helpful?
6 Thank Rami N
Santa Monica, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 3, 2015

Been traveling through Europe and came out here for the Food Festival, THEY HAVE THE RUDEST STAFF AND APPARENTLY HATE AMERICANS, been all over and not had any problems, Czech by nature are not as warm as Americans though we have met wonderful people and they are do their best to speak and help. This staff absolutely is RUDE, INCONSIDERATE... More 

Helpful?
3 Thank DrLaurie
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Dr. Laurie, first of all let me thank you for your review. We appreciate all comments, notes and observations from our clients, what let us improving our services. I am sorry for your dissatisfaction with our staff behave. I assure you that we check out the situation and I am sure that this won’t happen again during your next... More 

Paris, France
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed September 19, 2014

Putting everything related to food quality, sleep quality and location aside... Most staff are rude. The rudest person i've encountered in just 24 hours from our checkin is someone called Dr Olexii Nevidomyi. If you wonder what i mean by rude... He stormed out of his room after a nurse knocked his door and left... The first person in front... More 

Helpful?
11 Thank nameIess
Karlovy Vary
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 17, 2014

This person should never be in customer service ever again! Ondrej was incapable of finding an ounce of hospitality. Hotel is not worth a stay. This place is stuck in a distasteful 70's theme. Ondrej Should be Fired.

Helpful?
9 Thank Reviewerb802
Prague, Czech Republic
Level Contributor
131 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed August 9, 2014

The pool is open to the public, in fact the main entrance is not through the hotel but about 250m up the hillside. There is a way through for hotel guests as well. Definitely an experience with distinct throw back to the 1970s when the complex was opened. The water is crystal clear and made up 1/3 of the local... More 

Helpful?
5 Thank Noll
Melbourne, Australia
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed June 23, 2014

I have never stayed at this hotel, but use the pool every time I visit. It can be accessed by non-guests at a small fee. The heated pool overlooks the town and is really relaxing after a long day walking.

Helpful?
2 Thank MMthetruth
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