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Grandhotel Pupp

Certificate of Excellence
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Mirove namesti 2, Karlovy Vary 360 01, Czech Republic
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1 room 1 guest
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378 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
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  • Indonesian first
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    (87)
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Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Grand Pupp is perhaps the 'grandest' hotel in Karlovy Vary - and that too from an aesthetic point of view. There is no denying that it is one of the finest looking hotels in the small spa town. Yet, when I dwell deeper... I can't help but wonder why it is spoken off so highly. The hotel is criminally... More 

Was this review helpful? Yes 1
New City, New York
Level Contributor
76 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We spent a night here and it was fine but for the price nothing made it above average. They have a confusing entry with 2 separate entrances and no way to know where you are supposed to go to check-in. When we did check-in it was friendly and quick. We had a nice room overlooking the water. The room was... More 

Was this review helpful? Yes 1
Grandhotel P, Manažer at Grandhotel Pupp, responded to this review

Dear Atripadvizormember, Firstly we would like to thank you for your review. We really appreciate all of them even if they are not only positive. It helps us to improve our services. As we have 228 rooms, we restore all of them gradually, but we restore them very gently because we take pride in the history of our Grandhotel. It... More 

New York City, New York
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was in Karlsbad or Karlovy Vary for the day and stopped by for lunch at this place. It looks familiar obviously because of the Bond movie. Even though some people have complained about bad management, the service was very good. Food excellent, extensive menu. See the pics.

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Grandhotel P, Manažer at Grandhotel Pupp, responded to this review

Dear DebraT_NYC, Thank you so much for your nice words! We really appreciate them and it will be my pleasure to share these words with our F&B department. We are looking forward to welcoming you in Grandhotel Pupp again! GP More 

Dubai, United Arab Emirates
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The location and hotel from the outside is without a doubt one of the most beautiful sights I have seen - however the service was disappointing. There is no aircon in the rooms (unless you book the larger apartments I was told) and no offer of a fan. The hotel staff seemed unhappy to assist and rarely smiled even though... More 

Was this review helpful? Yes 1
Grandhotel P, Manažer at Grandhotel Pupp, responded to this review

Dear Mink1011, We repent that you didn´t enjoy your stay in our hotel at all. One part - technical improvements are planned and realized annually, second part - our team - we cannot speak for everyone - each person is individual, this summer the hotel was fully booked, but of course each of them should wake up his efforts to... More 

NJ
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 1 week ago

Positive: Very beautiful facility, wonderful new spa, very good location of the hotel Negative: not friendly service all over hotel, not air-conditioned rooms. Unsatisfactory service from concierge desk and reception.

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Grandhotel P, Manažer at Grandhotel Pupp, responded to this review

Dear avgnj, Thank you very much for your review, we really appreciate it and it helps us to improve our services. Unfortunately, not all of our rooms are air-conditioned. The building of Grandhotel Pupp is under historic preservation and it is not easy to build AC into. I am very awfully sorry that you got an unsatisfactory service from concierge... More 

Oxford, United Kingdom
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Advice: Ensure your room is in the Riverside part of the hotel. Do not visit during the summer months as the rooms are not air conditioned. Do not expect a five star hotel - the Grand Hotel Pupp is nowhere near that kind of standard. Review: Karlovy Vary (German:Carlsbad) does have a very good five star hotel, unfortunately it is... More 

Was this review helpful? Yes 1
Grandhotel P, Manažer at Grandhotel Pupp, responded to this review

Dear Paul S, We appreciate hearing your comments and ideas. The Grandhotel Pupp is a big hotel with two buildings and two receptions for your comfort. Every year we renovate the public premises and some rooms as well. The process goes continually but not all modern trends can be applied in historical traditional hotel so promptly. We regret that you... More 

Abu Dhabi, United Arab Emirates
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The positives.. The spa and pool were first class, my wife had an excellent Ayurvedic massage... The not so positives... The rooms have no AC so quite hot in summer, but room good size. The staff in restaurant didn't want to let me in because I was wearing jeans!?! But I told them I was a guest of the hotel... More 

Was this review helpful? Yes 2
Grandhotel P, Manažer at Grandhotel Pupp, responded to this review

Dear Teaguemoore, Thank you for your comments. Regarding our spa we are proud of your words. All other things we have to improve as we care for the comfort of our guests in the first place. During hot summer days we are truly sad but we cannot offer the rooms with AC to all. The building of Grandhotel Pupp is... More 

new york
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Old-world charm at its best. Decor is a bit chintzy, but it works for this place perfectly. Service was warm and friendly. Breakfast was by far the best Ive ever had in all my travels. Spa was amazing and was reason enough for me to book a 7 day retreat this upcoming winter!

Was this review helpful? Yes 1
Grandhotel P, Manažer at Grandhotel Pupp, responded to this review

Dear itspee, Thank you very much for your warm words. It is a pleasure to read your lines. We can't wait to welcome you back this winter! Greetings from Karlovy Vary GP More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We took the James Bond packages - and enjoyed every second we stayed at the hotel. The package included breakfast, a menu, a Vesper Cocktail and even shooting with a Glock 45 mm. The service was great - the Hotel has a historic atmosphere. If we have to say something negative - the menu was Good - but not fantastic... More 

Was this review helpful? Yes 2
Grandhotel P, Manažer at Grandhotel Pupp, responded to this review

Dear Bo Sejer F, Thank you very much for your review. We greatly appreciate your nice words. It will be our pleasure to welcome you at the Grandhotel Pupp again! Warm regards GP More 

Cairo, Egypt
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Grand Pupp for 4 nights , like every body goes to Karlovy Vary I had dreams from the movies and really by staying in this beautiful hotel , my dream came true . Very friendly and helpful staff , vast rooms , luxurious and comfortable . Amazing swimming pool with jacuzzi and the health centre was... More 

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