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Hotel Ruze

Certificate of Excellence
Horni 154, Cesky Krumlov 38101, Czech Republic
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Best prices for: 1 room 1 guest
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Hotel Ruze
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Hotel Ruze
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238 reviews from our community

Traveler rating
    96
    71
    42
    18
    11
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90
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10
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (238)
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    (58)
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    (69)
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    (80)
  • Dec-Feb only
    (31)
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Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best thing about the Hotel Ruze is the bar staff, especially Martina, she is wonderful. The building is really a beautiful building but the rest of the service staff is only so so. We stayed here on a VBT bike tour and I would probably not stay here again. The housekeeping was awful. No replacement of the toilet paper... More 

Was this review helpful? Yes 2
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you very much for your review. We are sorry that the recent visit at our hotel left you with mixed feelings. We are pleased that you liked the building and that Martina helped to make your stay nicer, however, we can see that there are areas we need to work on. Thank you for your feedback,... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place to stay. Very friendly staff. Great value for the money. Great view of the city from the balcony where you can have your breakfast. Had a very good meal at the restaurant for an incredibly low price.

Was this review helpful? Yes 1
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you very much for your positive review. We are delighted that all went well during your recent stay and that we could help you enjoy your visit in the town of Cesky Krumlov. Please do no hesitate to come back in the future, or you could alternatively try our property in Prague, hotel DUO. Kind regards,... More 

Huntington Beach, California
Top Contributor
112 reviews 112 reviews
22 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Ruze hotel is located on the main avenue into the town of Cesky Krumlov, just a couple of blocks from the main city square. Right across the street from the hotel is the Regional Museum of Cesky Krumlov, and right next to that, is a beautiful overlook of the town of Cesky Krumlov, and its castle, the second largest... More 

Was this review helpful? Yes 1
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you very much for sharing your positive review with other travellers. We are delighted that you were satisfied with our hotel, its service and surroundings. Please do not hesitate to come back in the future. Kind regards, Jana Šnajdrová Manager on Duty Janhotels.cz More 

Glendale, California
Top Contributor
246 reviews 246 reviews
112 hotel reviews
258 helpful votes 258 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is wonderful, and I'm glad we stayed here for 3 nights. The public areas are like a museum and our two room suite with two bathrooms was furnished like a mid evil castle. Very cool. Unfortunately the service by the front desk and restaurant was simply not 5 star. They did nothing to make us feel welcome. The... More 

Was this review helpful? Yes 1
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you very much for sharing your review. We are very happy to hear that your liked the hotel and its design. However, we are deeply sorry to hear that your were not quite satisfied with the service. We will take immediate actions so that areas to be improved are detected. Hopefully you will come next time... More 

London, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel made you feel very welcomed. Rooms were spacious and clean.Breakfast provided a good selection of hot and cold items, but got a very bad experience with the waitress,rude and unfriendly lady - the waitress by the name of HANZLIKOVA ! The sad thing about this restaurant is that the waitress doesn't understand English ! ( 5 stars hotel -... More 

Was this review helpful? Yes 4
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you for taking time and evaluating your recent stay. On one hand, we are very happy that you find the hotel to your liking. On the other hand, we are deeply sorry to find out about your bad experience with one of our waitresses. Please be sure that your remark will be passed to our Food... More 

Montreal, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We loved our stay at the beautiful Hotel Ruze. We loved our spacious and beautifully decorated rooms and the views from the window were spectacular. The staff was very helpful and friendly. It will be a memorable souvenir of our stay in Cesky Krumlov

Was this review helpful? Yes
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you very much for your nice review. We are delighted that we could help you enjoy your stay in Cesky Krumlov and we wish all our guests depart with the same positive feelings. Please do not hesitate to come back, either to Cesky Krumlov again or to our property in Prague, Hotel DUO. Kindest regards, Jana... More 

Montréal
Top Contributor
51 reviews 51 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 16, 2015

My wife and I with a friend stayed at this gorgeous hotel in Cesky Krumlov in April 2015. We loved the hotel. It's ambience was charming and the hotel was very comfortable. The view from our room was breath-taking. The staff was very helpful. The hotel rates 5 stars for sure.

Was this review helpful? Yes 2
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you very much for such a wonderful comment. We are delighted that you spent a nice time at our hotel and that the atmosphere and our service met and even exceeded your expactations. Please do not hesitate to come back in the future, either to us, or to our property in Prague - the newly renovated... More 

London
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed April 16, 2015

Situated at the edge of the historic old town with dramatic views of the valley, river and castle. The hotel itself is decorated is bad paintings, heavy dark wood furniture and doors against stark white walls and mock wax work period costume dummies stand in the corners. Staff are stern, beds are like hard and uncomfortable, like sleeping in a... More 

Was this review helpful? Yes
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you for your time spent on reviewing your recent visit. We are sorry that the stay was not entirely to your full satisfaction. It is a pity that what you perceive as "bad paintings" and "mock wax work", other travellers tend to evaluate more as "historical style", "picturesque" and "fairy-tale like". Naturally, we do respect your... More 

Senior Contributor
25 reviews 25 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 13, 2015

The hotel is nothing special. We were "upgraded" from The Old Inn (due to "Overbooking") to this hotel, and promised a 5 star experience. There is nothing wrong with this hotel except the staff are a little disinterested in providing a 5 star level of service. This is a 4 star hotel on good day, I really want to meet... More 

Was this review helpful? Yes 2
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, Thank you for taking time to leave a comment on your recent stay, we appreciate your feedback. As for the unfortunate overbooking situation at the Old Inn hotel, we are deeply sorry for any inconvenience it might have brought (I also responded to the comment you left at the Old Inn page) However, when an issue like... More 

Stroud, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 9, 2015

This was one of the best hotel experiences we've ever had, from the very start! On the way to Cesky Krumlov, our bus broke down on a random street. We called the hotel and they sent someone right away to come pick us up- free of charge. Upon arrival to the hotel, they give information about the town, great places... More 

Was this review helpful? Yes
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you for staying with us and for the nice comment regarding your recent experience at the Hotel Ruze. We are happy to read that you have enjoyed our hotel and that our staff was able to anticipate your needs and wishes. We are looking forward to your next stay in one of our Jan Hotels! With... More 

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