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Hotel Ruze

Certificate of Excellence
Horni 154, Cesky Krumlov 38101, Czech Republic
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Hotel Ruze
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Hotel Ruze
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231 reviews from our community

Traveler rating
    94
    67
    41
    18
    11
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40
89
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9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
  • All months
    (231)
  • Mar-May only
    (51)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (31)
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel made you feel very welcomed. Rooms were spacious and clean.Breakfast provided a good selection of hot and cold items, but got a very bad experience with the waitress,rude and unfriendly lady - the waitress by the name of HANZLIKOVA ! The sad thing about this restaurant is that the waitress doesn't understand English ! ( 5 stars hotel -... More 

Was this review helpful? Yes 1
Montreal, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

We loved our stay at the beautiful Hotel Ruze. We loved our spacious and beautifully decorated rooms and the views from the window were spectacular. The staff was very helpful and friendly. It will be a memorable souvenir of our stay in Cesky Krumlov

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Montréal
Top Contributor
51 reviews 51 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I with a friend stayed at this gorgeous hotel in Cesky Krumlov in April 2015. We loved the hotel. It's ambience was charming and the hotel was very comfortable. The view from our room was breath-taking. The staff was very helpful. The hotel rates 5 stars for sure.

Was this review helpful? Yes 2
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you very much for such a wonderful comment. We are delighted that you spent a nice time at our hotel and that the atmosphere and our service met and even exceeded your expactations. Please do not hesitate to come back in the future, either to us, or to our property in Prague - the newly renovated... More 

London
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 1 week ago

Situated at the edge of the historic old town with dramatic views of the valley, river and castle. The hotel itself is decorated is bad paintings, heavy dark wood furniture and doors against stark white walls and mock wax work period costume dummies stand in the corners. Staff are stern, beds are like hard and uncomfortable, like sleeping in a... More 

Was this review helpful? Yes
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you for your time spent on reviewing your recent visit. We are sorry that the stay was not entirely to your full satisfaction. It is a pity that what you perceive as "bad paintings" and "mock wax work", other travellers tend to evaluate more as "historical style", "picturesque" and "fairy-tale like". Naturally, we do respect your... More 

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is nothing special. We were "upgraded" from The Old Inn (due to "Overbooking") to this hotel, and promised a 5 star experience. There is nothing wrong with this hotel except the staff are a little disinterested in providing a 5 star level of service. This is a 4 star hotel on good day, I really want to meet... More 

Was this review helpful? Yes 2
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, Thank you for taking time to leave a comment on your recent stay, we appreciate your feedback. As for the unfortunate overbooking situation at the Old Inn hotel, we are deeply sorry for any inconvenience it might have brought (I also responded to the comment you left at the Old Inn page) However, when an issue like... More 

Stroud, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was one of the best hotel experiences we've ever had, from the very start! On the way to Cesky Krumlov, our bus broke down on a random street. We called the hotel and they sent someone right away to come pick us up- free of charge. Upon arrival to the hotel, they give information about the town, great places... More 

Was this review helpful? Yes
Jan Hotels P, Manager on Duty at Hotel Ruze, responded to this review

Dear Valued Guest, thank you for staying with us and for the nice comment regarding your recent experience at the Hotel Ruze. We are happy to read that you have enjoyed our hotel and that our staff was able to anticipate your needs and wishes. We are looking forward to your next stay in one of our Jan Hotels! With... More 

Europe
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 3, 2015

This hotel is full of historical, medieval charm. The rooms are big and comfortable. Don’t know why people complain about the quality of beds, the mattress is absolutely fine, the bedding is clean and matching the decor. We got a welcome drink for free, spa (swimming pool) is complementary and we also had a water bottle for free to our... More 

Was this review helpful? Yes 2
Jan Hotels P, Manager On Duty at Hotel Ruze, responded to this review

Dear Madam, we could not wish for more than comments like yours. Thank you very much for describing the atmosphere of the hotel to other travellers in such a nice way. We are delighted that you enjoyed your stay, the hotel decor, amenities and the breakfast offer, as well as you appreciated our staff. We hope that you will come... More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2014

I spent 2 nights at this hotel during the first week of December- and enjoyed every second of it. The town is picturesque, the Christmas markets were set up in the town square serving delicious food! I am from New York and particular with hotels. This hotel will not disappoint. The rooms are spacious complete with views of the river... More 

Was this review helpful? Yes 2
Jan Hotels P, Hotel Management at Hotel Ruze, responded to this review

Dear Valued Guest, Thank you for recently staying with us and for your nice comment on your experience at the Hotel Ruze. It was a pleasure for us to learn that you had “unforgettable experience” in our hotel and overall fully enjoyed your stay from the breakfast to the service provided by our team members. Thank you again for your... More 

Melbourne, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2014

I spent three nights at Hotel Ruze over Christmas. 2014. I shared a triple room with two other adults. Room was medieval style and a little worn, but very spacious and comfortable with three full sized beds for adults. The restaurant and waiters were very helpful in ensuring I was provided with gluten free meals. Although most gluten free meals... More 

Was this review helpful? Yes 3
Jan Hotels P, Hotel Management at Hotel Ruze, responded to this review

Dear Valued Guest, Thank you for the nice feedback given, complimenting us on our quality of facilities and services. We are glad to discover that your stay was enjoyable in general. Your constructive comments about the gluten free meals were forward to the Chef, who will take care of improvements of gluten free menu. We hope that we will have... More 

Clear Island Waters
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2014

2 night stay. Excellent dinner in restaurant with staff only too willing to accomodate our requests. Our daughter required out of hours medical assistance and the personal response provided by Duty Manager Adriana and her team was simply outstanding and beyond what we as guests could have expected..

Was this review helpful? Yes 1
Jan Hotels P, Hotel Management at Hotel Ruze, responded to this review

Dear Valued Guest, Thank you for choosing Hotel Ruze during your visit of Cesky Krumlov and for giving us a chance to learn about your experiences. We are pleased to learn that you enjoyed your stay and our staff met with your expectations. Your kind words are a great motivation for all of us to continue in our efforts to... More 

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