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BEST WESTERN Marks Tey Hotel

London Rd, Marks Tey, Colchester CO6 1DU, England
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BEST WESTERN Marks Tey Hotel
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Ranked #1 of 1 Hotels in Marks Tey
A recent review
3 of 5 stars reviewed 6 days ago
KatElizabethxo London
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622 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Driving up to this hotel my first thoughts were 'what have we booked?'. This changed when walking though the entrance to a nice lobby with welcoming staff. Getting to our room, my thoughts reverted back. The curtains were ripped and stained, there was a camp bed set up (?!?!?!) I sat on this to open the window and went straight... More 

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear Kat, Thank you for your review. I am sorry that the room did not meet your expectations and look forward to placing you in one of our newly upgraded rooms on your next visit. I am delighted that the team looked after you and 'swans' are fast becoming our speciality! We look forward to welcoming you back soon. Best... More 

Cuffley, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Don't be put off by the peeling paint visible as you drive into the extensive car park, for once inside apart from frayed stair carpet, the hotel is well appointed, clean and relatively modern. Could not fault the welcome, trainee receptionist last Saturday was very efficient and told us everything we needed to know. Had read previous reviews about various... More 

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear rjp, Thank you for your review. I am pleased that you enjoyed your stay with us and can only imagine that you are referring to prices for two nights. I would certainly be interested to know more if this is not the case as our prices are certainly more reasonable than this. We did indeed have a busy weekend... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed here for a mid week break to celebrate my birthday in 2014. A very nice experience, the room was clean, staff friendly and facilities were small but pleasant. We had afternoon tea in the restaurant which was delightful, and dinner in the evening was good for value. The pool is small but clean and the... More 

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear Jeni, Thank you for your review and I am pleased that you enjoyed your birthday here with us last year. I look forward to welcoming you back this year with a free upgrade to an executive room! Let me know when you wish to book. Yours sincerely, Darren. More 

London, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed in many hotels in Essex and can't believe that we have never stayed here. The service was excellent, nothing was too much trouble, even being able to order a sandwich at the bar after 10pm! The sandwich was lovely and came with all the trimmings. On departure the service was again excellent and even to the extent... More 

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear Cloi, Thank you for your delightful review! I am pleased that you enjoyed your stay with us and enjoyed the boating at Dedham. It is indeed a delightful day out as is much of Constable country through the vale. Thank you again and we look forward to welcoming you back soon. Yours sincerely, Darren. More 

A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

the TV was not working. Staff tried prob with the reception to tv as was travelling alone made it long night was offered a chance to move to another room if 1 was avail at 11pm but declined to lateness. No offer of any refund.

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear Guest, I am sorry that the TV did not work. This is most unusual and we certainly should have done more to try and move you. I am sorry that we let you down and I will certainly ensure that you have a better experience on your next stay. Please do contact me directly and I shall ensure a... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A fairly standard hotel with quite a nice pool, jacuzzi and typical buffet breakfast. It's not too overcrowded generally, even while it's fully booked, unless there's a wedding going on (not too often). This is our go-to hotel for an overnight stay after a day of driving and shopping in the nearby Freeport Braintree outlet. The rooms are comfortable and... More 

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear Amy, Thank you for your review. I am pleased that you find the hotel generally to your satisfaction but must apologise for the team appearing to not be welcoming. This is most unusual and we generally try to be as hospitable as possible. We shall go back to work on improving this and look forward to your next experience... More 

East Northants
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

room comfortable. parking good. breakfast average.ok value. Great Diner across road and a couple of hundred yards. The staff were generally helpful, without being exceptional. A safe choice...! Parking was fine and the leisure club is a bonus.

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear Samuel, Thank you for your review. There are indeed a number of great dining options in the area as well as a reasonably priced restaurant right here at the hotel. We look forward to welcoming you back soon. Yours sincerely, Darren. More 

England UK
1 review
5 of 5 stars Reviewed 1 week ago

This was a last minute booking we usually stay in Colchester but the these hotels were already booked. We have previously stated at other Best Western hotels and again we were not disappointed with neither the accommodation, staff or location.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear Tootsy, Thank you for your review and I am delighted that we represented the Best Western brand well! We take great pride in doing our best to offer a friendly welcome and great service - I am pleased that you enjoyed staying with us. We look forward to welcoming you back soon. Yours sincerely, Darren. More 

Liverpool, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel looks nice from the outside and the public areas are quite nice, but the decor in our room was VERY outdated and VERY tired. Also, a cleaner woke us up by coming into our room earlier than we'd planned to get up. If I were staying in Colchester again I would definitely not stay here.

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear Graham. Thank you for your review and I am sorry that we let you down on this occassion. We do hope that you might return in the future to stay in one of our newly upgraded rooms. Yours sincerely, Darren. More 

Travelers are raving about these Marks Tey hotels

Delft, Zuid-Holland, Netherlands
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: - The room and bed is very comfortable, - The (free) gym/sauna/pool is just great for hotel standards. - The hotel is situated in a quiet area yet close to the motorway (handy if you are a business traveller), - WIFI is fast and works well, Netflix runs like a charm in HD! - Parking: More than enough free... More 

Was this review helpful? Yes
Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review

Dear Sjaak, Thank you for your review and I am pleased that we offer all a business traveller could want. We look forward to welcoming you back in the near future. Yours sincerely, Darren. More 

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