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Hacienda Santa Rosa, A Luxury Collection Hotel

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Carretera Federal 180 Merida-Campeche | Municipio de Maxcanu - Santa Rosa de Lima, Maxcanu 97800, Mexico
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Hacienda Santa Rosa, A Luxury Collection Hotel
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Hacienda Santa Rosa, A Luxury Collection Hotel
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141 reviews from our community

Traveler rating
    108
    23
    5
    3
    2
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24
75
3
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Greater London, United Kingdom
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hacienda Santa Rosa built in two periods 1901 where the main house was built and in 1916 when they restored it. Elegant property with arches across the the patio as you eneter, giving it a Spanish feel. The kitchen is used for cooking classes where guests can choose and create any dish. There are stable doors outside the kitchen and... More 

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Arturo P, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear MissD787, Im so glad to hear you have the chance to know Don Victor and his magical garden! it is a very unique feature of Hacienda Santa Rosa. Thankyou for your kind comments. Sincerely Arturo Ponce Guest Service arturo.ponce@luxurycollection.com More 

Sacramento, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at Hacienda Santa Rosa for five nights in early March. The hotel exceeded my expectations in almost every way. Other reviews have praised the staff and rooms, and I completely agree. I disagree with some reviews that have mentioned the limited menu and wine list at the restaurant. In contrast, for a hotel of this... More 

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Arturo P, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Mr. Ron R, Thank you very much for adventuring with Hacienda Santa Rosa to be your host during your visit to Yucatan. These amazing comments are very well apreciated by everyone of us here at the hacienda. Edgar and his team will be trilled to hear about them! If you visit us again, I will be glad to be... More 

London UK
Top Contributor
79 reviews 79 reviews
46 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Situated 45 to 60 minutes outside Merida, you drive up a dirt road and arrive at the hacienda that has been revitalised by the Starwood group and saved from dereliction. Still a bit rustic, this colonial style hacienda has a charm that makes it a tranquil retreat. Under the arched colonnade are wooden style rocking chairs and antique furniture style... More 

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Arturo P, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear ExplorerLondonUk, Thank you for choosing Hacienda Santa Rosa as your host during your visit to the Yucatan. We are glad you found this Hacienda a place to relax, that is what we are aiming for. We are soryy for the mosquitos, we try our best to keep them out but sometimes it is not possible to go against mother... More 

London
Top Contributor
105 reviews 105 reviews
39 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This beautiful rustic huciena is very traditional with its almost Indian-style archways and friezes on the bedroom walls. There is a swimming pool here and lovely verandas to relax on whilst you sip your G&T. Dinner is served in the traditionally -styled dining room and we had the impression that we were back in the days of the Raj. There... More 

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Arturo P, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Carmadgirly, Thank you very much for these lovely comments, I am sure everybody in Hacienda Santa Rosa feels insipired by them to keep doing their best! We will be glad to be your hosts in the future, if you do, please dont hesitate contacting us to make the best out of your journey trhu out the Yucatán Península. Warm... More 

Guatemala City, Guatemala
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 18, 2015

The hotel is a dream! Beautiful room, neat, perfectly decorated. Excellent service, the staff is trained to assure guests comfort. Delicious food, average price. Location is about 45 minutes from Merida, by car. I highly recommend this hotel!

Was this review helpful? Yes 1
Arturo P, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Emile D, Thank you for these kind comments, I am sure it will boost our moral, and it will drive us to keep doing our best. Next time you visit the Yucatan area don´t hesitate passing by and say hello, we will be very happy to see you again in Santa Rosa or any of our four other destinations,... More 

San Diego, CA, USA
Top Contributor
77 reviews 77 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 15, 2015

We really enjoyed out stay at Hacienda Santa Rosa. Granted, it is not for everyone, but we wanted a nice hotel not far from Celestun and Uxmal. It was perfect for our needs. The hotel was on beautiful grounds, and the staff were very nice and helpful. The rooms, grounds and common areas of the hotel were all perfectly maintained... More 

Was this review helpful? Yes 1
Arturo P, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Good afternoon JoniSD, First I would like to thank you for chosing The Haciendas as your home during your journey in Mexico as well as taking your time for letting us know about your stay. Reading all those kind words in your review makes us feel really glad that you felt part the Santa Rosa fmaily as well as you... More 

Wiltshire England
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 27, 2015

We arrived tired after many days on the road and were immediately made so welcome as a small but fussy group, we did change rooms a few times on arrival as some of the rooms seemed dark. However, the staff could not have been kinder nor more patient and attentive and moved our bags several times until we were all... More 

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Arturo P, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Fiona L, We are very happy to know you had a great time with us. We are sorry it took us a while to make you feel satisfied, but it makes us feel very pleased we could achive it. All the staff in The Hacienda will be glad to hear your comments. Hope we can see you back in... More 

Amsterdam, The Netherlands
Top Contributor
125 reviews 125 reviews
70 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed February 9, 2015

Staying at the hacienda Santa Rosa felt like staying with a family of friends. From the moment we arrived, my husband and I got very personal and attentive service, always friendly and spontaneous. The property is beautiful, and since there are only 11 rooms there is plenty of space to lay by the pools, or in the private terraces and... More 

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Daniel F, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Good afternoon Bingo_the_dog! I'm very glad to read every single Word of your experience in Hacienda Santa Rosa, thank you so much for your preference in the Haciendas, Starwood and for the time you took to share with us your experience in all the Haciendas you visited!! All the team of Santa Rosa and I are very glad you felt... More 

Providence, Rhode Island
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 30, 2015

Our family (the 2 parents and 2 kids (3 and 6 yo)) spent at least 3 nights in 3 of the Yucatan Starwood Haciendas during the 2014 Christmas holidays. The first part of this review will be common to the 3 Haciendas; the second part is specific to each. These hotels are clearly not for all-inclusive lovers, it is the... More 

Was this review helpful? Yes 3
Charlotte, North Carolina
Contributor
20 reviews 20 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 21, 2015

My husband and I have been wanting to stay at this property for some time and we had a really nice experience. We stayed here after exploring Uxmal for the day...not the closest Hacienda to Uxmal but was worth the drive in my opinion. We stayed one night and were in Casa Maya. I loved this room. Swinging king bed...romantic... More 

Was this review helpful? Yes
Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Good afternoon Julie124! Thank you so much again for your comments in Hacienda Santa Rosa too!! It's great when people visit different properties as a circuit! We expect host you very soon in any of our 5 propierties in Yucatan and Campeche and don't hesitate to contact me for any requirement! Kind regards Daniel Flores Guest Relations Daniel.flores@luxurycollection.com More 

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