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All 1 Maxcanu hotels

Hacienda Santa Rosa, A Luxury Collection Hotel

5.0 of 5 Hotel   |   Carretera Federal 180 Merida-Campeche | Municipio de Maxcanu - Santa Rosa de Lima, Maxcanu 97800, Mexico
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Ranked #1 of 1 hotels in Maxcanu
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 22, 2014
Shelagh18 London
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  • Reviews (121)
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121 people have reviewed this hotel

Traveler rating
    94
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21
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
London
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

It is so worth the out of the way location to stay here. A bit of Spanish colonial available with a modern twist! Fabulous service, rooms and food. Nothing too much for the staff. The hotel is very connected to the local village so you have a real idea how they did and currently work together. If you are visiting... More

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Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Shelagh18, Thank you very much for your recent visit and for your valuable comments. We work very hard to give all our guest the best experience in our properties and just receiving comments like yours make us work harder to improve ourselves everyday, we are glad to know you had a great experience in the hacienda. We are going... More

1 review
5 of 5 stars Reviewed July 21, 2014

What a fabulous hacienda ! We come from France , and we felt very great there . The service was perfect !!! The landscape is really beautiful and with a beautiful botanic garden . I can't wait to return .

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Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Baptiste, I really want to thank you for your recent visit at Hacienda Santa Rosa and for taking time to tell us your experience in the Hacienda, We're pleased to know that you had a great time with us and hope to host you again soon in Hacienda Santa Rosa or any of our sisters' properties, Regards and for... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2014

We (a family of 4) stayed in the Hacienda during our Maya Route trip. The place is lovely, the food excellent and the service really good. Nearby attractions include Ruins, cenotes, caves. The rooms are big and clean. The staff did their best to made our stay really comfortable. Restaurant menu gives a taste of Yucatan food with international quality.

Was this review helpful? Yes 1
Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Susana, On behalf of Luxury Collection, Starwood Hotels & Resorts and the Hacienda Santa Rosa, we thank you for your recent visit, and for taking time to tell us about your experience with us, we're so happy to know that you and your family really experienced a pleasant stay at Santa Rosa. We really expect to host you again... More

Merida, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

The Hacienda Santa Rosa is incredible from the drive up to the main house to the secluded pools and incredible staff. The grounds are perfectly manicured and the walking paths that weave through the jungle are awesome. Everything was top notch and we can't wait to return.

Was this review helpful? Yes 1
Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Duggan7, On behalf The Haciendas and The Luxury Collection Starwood Hotels & Resorts we want to thank you for your recent visit to Hacienda Santa Rosa. We really appreciate you for taking your time to give us your feedback, we are glad you had an amazing experience here with us and that we fulfill all your expectations. We are... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed May 28, 2014

This beautiful hacienda is a jewel and a great place to relax for those who seek peace in an enchanting setting.The Hacienda is located in a Mayan village and offers a lot of opportunities to explore culture and history. The hacienda belongs to a group of former sisal producing haciendas and has been lovingly restored with eye for detail. The... More

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Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Peregrina67, We want to thank you for choosing us to spend your vacations and for taking your time to give us your feedback, we are proud to know that you feel that your experience with us was an enchanting escape and that you enjoyed the tour that Don Victor provided you. We really expect to host you again soon... More

Paris, France
Top Contributor
176 reviews 176 reviews
173 hotel reviews
299 helpful votes 299 helpful votes
5 of 5 stars Reviewed May 22, 2014

It costs about 350 USD per night all inclusive of all taxes, service and breakfast, to stay here, in one of their standard rooms, out of 11, mid may this year. This Hacienda is part of the 5 restored Haciendas in in the Yucatan peninsula that Starwood manages. As we have experienced Puerta Campeche and Uayamon, we'd rate it third,... More

Was this review helpful? Yes 1
Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Beep We want to thank you for your visit to Hacienda Santa Rosa and for your time to give us your feedback, we appreciate your great comments about your experience with us, we are glad we went far and beyond in your expectations. We are looking forward to host you again in Hacienda Santa Rosa or any of our... More

La Quinta, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

A small hacienda located on the Yucatan peninsula, Hacienda Santa Rosa is a former nobleman's private estate featuring uniquely carved columns, beautiful wild foilage and a two acre Mayan inspired garden, lovingly tended to for over ten years by "Victor." My wife and I stayed in the beautiful "Casa Maya," a beautiful traditional casa located a short pathway from the... More

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Port Washington, New York
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 12, 2014

First of all, the website lists the location in the WRONG PLACE so we spent hours searching for it. It is poorly marked and in the middle of NOWHERE. The phone number didn't work. When we arrived and told Angelica (the "Receptionist" -- ha ha) about the mistake in the website, she showed NO INTEREST and just tried to upsell... More

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Birmingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 2, 2014

The only reason not to stay here (apart from a shortage of cash) would be if you prefer your hotels to be modern concrete boxes. Stay whilst you still have the opportunity. We worry about the economics of the hotel. When we were there they only had eight guests and about thirty-two staff (including cleaners, gardeners etc). No praise is... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 31, 2014

If you are looking for 1) the perfect place to unwind 2) great food cooked with local fresh produce 3) amazing genuine caring service 4) a totally genuine experience - then dont think twice - just book this place. We spent a week here using the HSR as a base to explore Yucatan - I've travelled a lot but never... More

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Additional Information about Hacienda Santa Rosa, A Luxury Collection Hotel

Address: Carretera Federal 180 Merida-Campeche | Municipio de Maxcanu - Santa Rosa de Lima, Maxcanu 97800, Mexico
Location: Mexico > Yucatan Peninsula > Maxcanu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hacienda Santa Rosa, A Luxury Collection Hotel 5*
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Also Known As:
Hacienda Santa Rosa Merida
Hacienda Santa Rosa Hotel Merida
Hacienda Santa Rosa, A Luxury Collection Hotel Mexico/Maxcanu

138 photos of this hotel

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Right in the heart of the Mayan archeological zone, Hacienda Santa Rosa showcases its splendid building from the mid-19th century. This building, formerly an important property of the nobility, has become a luxurious residence through the generations. Just a 50 minute drive from Merida’s International Airport, the place is surrounded by natural beauties such as the Calcehtok and Oxkintok Caves, and cultural sites such as the Ruins of Uxmal and the town of Becal. An enormous door, meters and meters high, gives access to this wonderful hacienda which has 11 comfortable guest rooms and suites. Hammocks and wicker chairs, a private terrace and a garden make this place a perfect spot to live an unforgettable experience. Its aloe field is home to a Mayan style little house where one can enjoy enchanting moments outdoors. ... more   less 
Number of rooms
11

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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