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Hacienda Santa Rosa, A Luxury Collection Hotel

5.0 of 5 Carretera Federal 180 Merida-Campeche | Municipio de Maxcanu - Santa Rosa de Lima, Maxcanu 97800, Mexico
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Certificate of Excellence 2014
Hacienda Santa Rosa, A Luxury Collection Hotel
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Hacienda Santa Rosa, A Luxury Collection Hotel
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123 reviews from our community

Traveler rating
    96
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    4
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    2
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21
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Springs, California
Top Contributor
147 reviews 147 reviews
33 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is a restored hacienda in a very small Yucatan village. It is quiet and lushly landscaped. There really isn't anyplace else to eat nearby but the hotel's restaurant is just as good as the accommodations. We had a wonderful room with high ceilings and our own pool. There are several unrestored haciendas within a few miles, so you... More

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Daniel F, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Greetings from Yucatán CaFrancophile! Thank you for your visit in August to Hacienda Santa Rosa and thanks for sharing your experience, we are pleased you enjoyed your staying with us! We invite you once again to escape from reality in Hacienda Santa Rosa or any of our properties in Yucatán and Campeche and if you need something special for your... More

London
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

It is so worth the out of the way location to stay here. A bit of Spanish colonial available with a modern twist! Fabulous service, rooms and food. Nothing too much for the staff. The hotel is very connected to the local village so you have a real idea how they did and currently work together. If you are visiting... More

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Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Shelagh18, Thank you very much for your recent visit and for your valuable comments. We work very hard to give all our guest the best experience in our properties and just receiving comments like yours make us work harder to improve ourselves everyday, we are glad to know you had a great experience in the hacienda. We are going... More

1 review
5 of 5 stars Reviewed July 21, 2014

What a fabulous hacienda ! We come from France , and we felt very great there . The service was perfect !!! The landscape is really beautiful and with a beautiful botanic garden . I can't wait to return .

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Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Baptiste, I really want to thank you for your recent visit at Hacienda Santa Rosa and for taking time to tell us your experience in the Hacienda, We're pleased to know that you had a great time with us and hope to host you again soon in Hacienda Santa Rosa or any of our sisters' properties, Regards and for... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2014

We (a family of 4) stayed in the Hacienda during our Maya Route trip. The place is lovely, the food excellent and the service really good. Nearby attractions include Ruins, cenotes, caves. The rooms are big and clean. The staff did their best to made our stay really comfortable. Restaurant menu gives a taste of Yucatan food with international quality.

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Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Susana, On behalf of Luxury Collection, Starwood Hotels & Resorts and the Hacienda Santa Rosa, we thank you for your recent visit, and for taking time to tell us about your experience with us, we're so happy to know that you and your family really experienced a pleasant stay at Santa Rosa. We really expect to host you again... More

Merida, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

The Hacienda Santa Rosa is incredible from the drive up to the main house to the secluded pools and incredible staff. The grounds are perfectly manicured and the walking paths that weave through the jungle are awesome. Everything was top notch and we can't wait to return.

Was this review helpful? Yes 1
Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Duggan7, On behalf The Haciendas and The Luxury Collection Starwood Hotels & Resorts we want to thank you for your recent visit to Hacienda Santa Rosa. We really appreciate you for taking your time to give us your feedback, we are glad you had an amazing experience here with us and that we fulfill all your expectations. We are... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed May 28, 2014

This beautiful hacienda is a jewel and a great place to relax for those who seek peace in an enchanting setting.The Hacienda is located in a Mayan village and offers a lot of opportunities to explore culture and history. The hacienda belongs to a group of former sisal producing haciendas and has been lovingly restored with eye for detail. The... More

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Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Peregrina67, We want to thank you for choosing us to spend your vacations and for taking your time to give us your feedback, we are proud to know that you feel that your experience with us was an enchanting escape and that you enjoyed the tour that Don Victor provided you. We really expect to host you again soon... More

Paris, France
Top Contributor
177 reviews 177 reviews
174 hotel reviews
304 helpful votes 304 helpful votes
5 of 5 stars Reviewed May 22, 2014

It costs about 350 USD per night all inclusive of all taxes, service and breakfast, to stay here, in one of their standard rooms, out of 11, mid may this year. This Hacienda is part of the 5 restored Haciendas in in the Yucatan peninsula that Starwood manages. As we have experienced Puerta Campeche and Uayamon, we'd rate it third,... More

Was this review helpful? Yes 1
Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Beep We want to thank you for your visit to Hacienda Santa Rosa and for your time to give us your feedback, we appreciate your great comments about your experience with us, we are glad we went far and beyond in your expectations. We are looking forward to host you again in Hacienda Santa Rosa or any of our... More

La Quinta, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

A small hacienda located on the Yucatan peninsula, Hacienda Santa Rosa is a former nobleman's private estate featuring uniquely carved columns, beautiful wild foilage and a two acre Mayan inspired garden, lovingly tended to for over ten years by "Victor." My wife and I stayed in the beautiful "Casa Maya," a beautiful traditional casa located a short pathway from the... More

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Port Washington, New York
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed April 12, 2014

First of all, the website lists the location in the WRONG PLACE so we spent hours searching for it. It is poorly marked and in the middle of NOWHERE. The phone number didn't work. When we arrived and told Angelica (the "Receptionist" -- ha ha) about the mistake in the website, she showed NO INTEREST and just tried to upsell... More

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Birmingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 2, 2014

The only reason not to stay here (apart from a shortage of cash) would be if you prefer your hotels to be modern concrete boxes. Stay whilst you still have the opportunity. We worry about the economics of the hotel. When we were there they only had eight guests and about thirty-two staff (including cleaners, gardeners etc). No praise is... More

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Additional Information about Hacienda Santa Rosa, A Luxury Collection Hotel

Address: Carretera Federal 180 Merida-Campeche | Municipio de Maxcanu - Santa Rosa de Lima, Maxcanu 97800, Mexico
Location: Mexico > Yucatan Peninsula > Maxcanu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hacienda Santa Rosa, A Luxury Collection Hotel 5*
Number of rooms: 11
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Also Known As:
Hacienda Santa Rosa Merida
Hacienda Santa Rosa Hotel Merida
Hacienda Santa Rosa, A Luxury Collection Hotel Mexico/Maxcanu

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