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Sofitel London Gatwick

Certificate of Excellence
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North Terminal, Gatwick Airport, Gatwick RH6 0PH, England
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Book Park, Rest & Fly
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1 room 1 guest
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Sofitel London Gatwick
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Sofitel London Gatwick
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4,978 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Swansea, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed yesterday NEW

After spending 7 nights away we returned to discover they had not picked up our return date so our car was still in the compound. We were told it would take 2 hours to get our car! Not happy with the lame excuse given by the duty manager with an offer of a room to freshen up. £215 pounds for... More 

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Cheshunt, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a fabulous relaxing start to our holiday at the Sofitel Hotel at Gatwick. Accommodation was lovely and the staff were extremely friendly and helpful. Stress free parking right next to hotel and no hassle exiting on our return. The room was directly opposite the airport runways with a fantastic panoramic view which our son thought was amazing. Great... More 

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Sue T, Thank you for posting your comments relating to your most recent stay at the hotel. We were delighted that you were satisfied with the services and facilities that we provide in the hotel and I will pass your comments to our ambassadors and praise them for their hard work. I do hope that we may have the... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is my third stay and it won't be my last! Originally it was just a means to leave the car near airport but it's become a home from home destination that I will always turn to when flying from Gatwick. From the greeting you receive at reception to the departure arrangements.......all slick, easy and clearly customer focussed. I had... More 

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour GoonerandGallega, I am so grateful to read your incredible review of our hotel. Thank you for your kind words it is amazing to see how much we pleased you during your last visit. I am glad that our ambassadors present consistency and passion for excellence every time they service our dear guests. We honour you loyalty and we would... More 

Herne Bay, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

WE have never stayed at the Sofitel but as it was so close to the North terminal decided to chose a hotel stay and parking deal This also included a three course meal the night before we flew out We dropped our cases off outside the hotel then parked our car with no hassle The reception area is very grand... More 

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour helenannrogers, I am grateful for your time to post a review after your recent stay at Sofitel! We were delighted that you found the Sofitel London Gatwick convenient for your requirements. I will pass your amazing feedback to Barbara and praise her for her commitment towards you. I do hope that we may have the pleasure of welcoming you... More 

Pershore, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Having previously had a great stay at the Heathrow Sofitel, the Gatwick Sofitel was the logical choice for our pre-travel. The hotel is really easy to find once you come in to the main airport area from the motorway, and the location is excellent for the North Terminal, with a walk way directly to the terminal. We purchased the 'Park... More 

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour MrsSmith9th2011, I am so grateful that for your time to post this lovely review. I am highly satisfied after reading your comments, sharing your experience. I will pass your kind words to my team as it will serve as a great encouragement to keep up the hard work. As far as I can see you really enjoyed in general... More 

Bristol, United Kingdom
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sofitel London Gatwick before a flight we booked in advance with parking on site. It was so easy from start to finish. We felt the car was safe and secure. The hotel is lovely clean and comfortable staff helpful too. It is a little expensive at the bar ( according to my husband) so a family... More 

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour travelmad23, It a great pleasure to read your kind words after your recent stay at Sofitel London Gatwick. I am quite satisfied to see that you most enjoyed our services and facilities all around the hotel. Our main target is to meet and exceed your expectations. I am looking forward to welcome you again next time you are travelling... More 

Liverpool
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As we had an early flight the next morning we decided to stay here the night before flying out of Gatwick. Check in was friendly and efficient and we quickly found ourselves in the lift up to our room. The room was clean and well equipped. We had managed to upgrade to an executive room on the top floor, complete... More 

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour JnB1309, It is always a pleasure to receive positive feedback from dear guests. Thank you for your time and lovely comments. Le Club Lounge is very popular among our guests and I am so delighted that you enjoyed your benefits. I will be very happy to welcome you back soon. Yours sincerely, James Berry General Manager More 

Lyneham, England, United Kingdom
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our fourth stay here and once again could not fault the hotel for friendly staff, clean and comfortable rooms and good value parking. The building interior is impressive and is a good place to unwind before or after your holiday.

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Andrew A, I am so pleased to read your review after your recent visit. I am so grateful for your kind words which of course I will pass to all of our ambassadors and praise them for their hard work! I highly appreciate any feedback coming from loyal guests like you, so any remarks or suggestions are most welcome.... More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had an early flight so booked to stay the night before in a family of five room, (we had six people though and still plenty of room) We also booked the meet and greet car parking with Maple Manor with the car being collected from the front of the hotel on arrival and being dropped back at the terminal... More 

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Sunseaholidayaddict, Thank you for posting a review after your recent stay at Sofitel London Gatwick. it is a pleasure to read your lovely comments and see that your experience was so comfortable! For your next stay I would like to advise you to try one of our restaurants inside the hotel which are quite popular and I would recommend... More 

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