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Sofitel London Gatwick

Certificate of Excellence
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North Terminal, Gatwick Airport, Gatwick RH6 0PH, England
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Sofitel London Gatwick
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Sofitel London Gatwick
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4,865 Reviews from our TripAdvisor Community

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Traveler rating
    2,393
    1,758
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (782)
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essex
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at the Sofitel in July before my flight. The rooms were clean and the beda are very comfortable. Despite how close it is to the airport there was no noise from the airport. We ate in the Urban Cafe restaurant. The food is expensive but worth it. Parking was easy and although they move the car off site... More 

Was this review helpful? Yes
malta
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent 1 night after travelling from Gozo before continuing our journey. The hotel is on the terminal and is a quality hotel with excellent comfy bed and pillows, large screen tv and a large bath to soak away the travelling aches and pains. The bathroom supplies shampoo, body lotion , conditioner, a sewing kit and shoe cleaning mit. Good... More 

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
essex
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stay here every time we go on holiday. A perfect place to start your holiday. Location wise you couldn't get better, right in the heart of the airport overlooking the runway (some rooms). Rooms are spacious and even though the hotel is big it's quiet and you are not disturbed. Room service is good and the staff are always... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 2 days ago NEW

I arrived late at night due to a delayed flight, and Mohammad at the front desk was very helpful and managed to find me a room even though the hotel was very full. Great staff good rooms and I would definitely recommend a stay if you are just spending a night at Gatwick airport.

Was this review helpful? Yes
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Julian J, I am very pleased to read your review . I am most thankful to see that our facilities accommodated your needs and particularly Mohammad's impeccable services and commitment. I will make sure to pass your lovely comments and praise him for all the hard work. In our hotel our top priority is our dear guests and I... More 

2 reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

This is the first time I have offered a review during a stay, but as I wait interminably for our extornionate room service to be delivered I sit here starving with nothing else to do. This is an alleged 5 star hotel, my rating of 1 is too generous for this shipwreck of a hotel. Perhaps being a Saturday night... More 

Was this review helpful? Yes
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Craigbaron, First of all I would like to thank you for your time to post a review about our hotel. I was disappointed to learn of your concerns regarding your effort to enjoy a meal in our facilities and would like to offer my sincere apologies for the disappointment you expressed. Examples like yours should never occur and I... More 

Guernsey
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The last time (a few years back) I stayed here it was another chain, Le Meridien or something, and I was put off returning by the tired look. This time, what a difference. New modern decor, comfortable bed, spacious room, everything worked, swift check-in and check-out. You don't normally want much from a hotel at Gatwick, but this delivers in... More 

Was this review helpful? Yes 3
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Peter R, I am so delighted to read your review after your recent stay at Sofitel London Gatwick. I am glad to set the bar high through our services and facilities and exceed your expectations. I will pass this lovely feedback to all of our ambassadors as it will be a great encouragement for them to keep up .... More 

Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked this hotel as an overnight stay due to its location - nice and close to the airport it's literally just a stroll away. Lovely and clean hotel couldn't ask for more. Comfiest bed, we didn't want to get up in the morning!! Friendly and helpful staff with swift check in and out no problems.

Was this review helpful? Yes 1
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour, Thank you for your kind comments, I am glad you enjoyed your stay and find our location and service efficient. Our "My Bed" experience is designed especially for Sofitel and we are very pleased to hear you had a comfortable sleep. I am looking forward to welcome you back on many more occasions in the near future. Sincerely, James... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This was the latest of our many stays at the Gatwick Sofitel and the stay was as satisfactory as ever and on this occasion I booked an extra room for my brother and sister-in-law and their nine year old daughter and everyone was delighted with their overnight stay and our special regular treat at your Oriental Restaurant that is always... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour Phil S, Thank you for your appreciative comments and recommendation. I am so pleased and grateful to read your post. It is a delight to hear that you found our hospitality to your satisfaction as we always strive to provide an exceptional service to our guests. Thank you for your loyalty and we are looking forward to welcoming you... More 

Pewsey, United Kingdom
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Gorgeous hotel and restaurants. Spotlessly clean. Crisp white bed linen, comfy beds, luxury pillows, super bathroom, attentive pleasant staff. The restaurants are lovely and we feel that the holiday has already begun when we get here. Car parking service too.

Was this review helpful? Yes 2
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review

Bonjour JuliaSmart, I am absolutely delighted to read your comments relating to your recent stay. As it is always a pleasure to receive positive feedback, I have shared it with our team; I am sure that they are very much encouraged by your appreciative comments. We are looking forward to welcoming you back to Sofitel London Gatwick in the near... More 

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