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Verdanza Hotel

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8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
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Verdanza Hotel
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1,054 Reviews from our TripAdvisor Community

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Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I can't wait to give this review. My clients have not touched down yet to this hotel but will in a week or so and I just want to say that when I called to ask a few questions I was more than satisfied with Gerardo's customer service. The reservations line was not picking up for 2 days straight and... More 

Helpful?
Thank YLStravel
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

YLStravel, thank you so much for your enthusiastic thumbs up. We will certainly share your comments with Gerardo and the rest of our Guest Services team. We look forward to welcoming your clients and wowing them with our hospitality. Best, More 

Avon, Ohio
Level Contributor
1,039 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 1,743 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

When we travel, we generally do not spend a lot of time in the hotel room so we are willing to compromise on the size of the room and its luxury for convenience to the activities we are seeking and savings that we can then use to fund our activities provided the room is clean, quiet, everything in working order... More 

Helpful?
Thank Steve1362
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Steve1362, thank you for your candid review. Verdanza is not a luxury resort but we take great pride in offering a warm, welcoming experience, great service and even better value. You will be pleased to know we are in fact in the process of replacing all mattresses in addition to upcoming room refurbishments! We trust you enjoyed your visit to... More 

Watford, United Kingdom
Level Contributor
207 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Arrived at 11am (which I know is before check in time of 3pm, but we were dropped here straight from cruise ship so had no choice). Stood in a massive queue for about 20 minutes and checked in (by that gave passports, filled in papers etc) and we were told our room was not quite ready but that they would... More 

Helpful?
Thank Sellest
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Sellest, please accept our sincere apologies for the undue delay in the check-in process; this is certainly not the welcome we aim for. However, please do not allow minor things to mar your entire experience! For instance, while our bathroom amenities do not include a shower gel, the collection we offer our guests is of premium quality, 100% natural, wonderful... More 

Thousand Oaks, California
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I was recently married in Isla Verde, and we chose the Verdanza Hotel to have my family from the mainland US stay at during the week. Everyone loved the hotel, close to the airport, very nice decor, comfortable, and great service. We also had a rehearsal dinner on the roof of the hotel which was awesome. Luz who is the... More 

Helpful?
Thank Ryan D
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Ryan D, thank you for choosing Verdanza Hotel for such a significant occasion. It was a pleasure having your wedding party with us. Your wedding rehearsal in our rooftop terrace was certainly a beautiful event. Congratulations on your nuptials; we hope you will visit us again soon to celebrate your wedding anniversary. Best, More 

Dorchester
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Verdanza for two days before our cruise. A very very nice hotel with a fantastic staff. Saul, down in the front lobby provided excellent advice for travelling within San Juan, where and how to get around and where to eat. Sitting in the lobby, we watched as Gatto Melendez of the Harlem Globetrotters walked in and... More 

Helpful?
Thank Glenn W
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Glenn W, so pleased to learn how much you enjoyed every aspect of your stay with us - including the celeb sighting. We definitely look forward to welcoming you back! Best, More 

San lorenzo
1 review
5 of 5 stars Reviewed 4 days ago NEW

Good service overall. Nice workers on the counter. Full attention to all my needs. We are looking for more entertainment. No game room :(. No movie time. No bike spaces. Prices on the restaurant too expenses.

Review collected in partnership with this hotel

Helpful?
Thank jimmyjohnston
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

jimmyjohnston, thank you for your kind words. It is not quite clear what you refer to by 'no movie time', but I trust you enjoyed our facilities and please note that the Isla Verde area boasts many entertainment options, from Alambique Beach to casinos, clubs, restaurants and more, as well bicycle rental. Come back soon! More 

Overland Park, Kansas
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 days ago NEW

The lobby and pool were nice, the room was ok. Room was somewhat dated, with accoustical tile over entry and bathroom area. Some upgrades had been made, but the workmanship was sloppy. Took forever to get hot water to sink. But for the price of approx. 150 per night, after coming off a cruise, it was perfect. Close to restaurants,... More 

Review collected in partnership with this hotel

Helpful?
Thank jayhorn2016
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

jayhorn2016, i am pleased that your experience at Verdanza was pleasant. You will be happy to know that we are in the midst of planning a room refurbishment and I trust we will be able to welcome you back next time your travels bring you to San Juan to enjoy it. Best, More 

Madison, WI
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The common areas in this hotel were really lovely and we ate at all three restaurants and they were all fantastic as well. The pool area was really nice and had a giant hot tub too with lovely palm trees surrounding it. The room itself was not great though. It was small and awkward and the bathroom was a little... More 

Helpful?
Thank smilie62
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

smilie62, you will be happy to know that there is in fact a refurbishment plan in place for this year - and we hope you will visit us again to enjoy it. That said, rest assured that we take health and hygiene seriously. A bathroom need not be luxurious to be clean and salubrious. We're glad that your experience was... More 

Virginia, MG
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

It is always pleasant to have many employees recognize you as a repeat guest. I felt like my business was appreciated. The front desk was helpful and supportive as usual. The breakfast buffet was ample and tasty, with very pleasant servers.

Review collected in partnership with this hotel

Helpful?
Thank Howard C
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Howard C, thank you for choosing Verdanza as your home away from home on vacation! We look forward to welcoming you back time and time again. Best, More 

Cleveland, Ohio
1 review
4 of 5 stars Reviewed 5 days ago NEW

Perfect relaxation stop after a week of sailing in the windy conditions in southern Caribbean. Beautiful pool, great restaurant & bar near the pool plus a nice little wine bar at one end of lobby. Rooms could be updated a bit with more electrical outlets/charging ports but great price for a nice hotel near the airport.

Review collected in partnership with this hotel

Helpful?
Thank Robin R
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Robin R, thank you for taking the time to share your experience and your recommendations! We look forward to welcoming you back next time your travels bring you to Puerto Rico and/or the Caribbean. Best, More 

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