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Courtyard by Marriott Isla Verde Beach Resort

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7012 Boca de Cangrejos Ave, Isla Verde, Carolina 00979, Puerto Rico
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Courtyard by Marriott Isla Verde Beach Resort
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Courtyard by Marriott Isla Verde Beach Resort
Courtyard by Marriott Isla Verde Beach Resort
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1,773 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bridgeport
Level Contributor
135 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

You hear constant planes coming in and going out if the airport... If you can live with that, the hotel is nice. They had no problem accommodating early check in or late check out, which was nice. They are right on the beach which was often not very crowded. There was quite a breeze so the ocean was choppy. The... More 

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Adelaide
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The room was kind of yucky. Poor paint and patch jobs on the dry wall. I felt it necessary to wear flip flops in the shower as the floor looked a little neglected. I won't say it was a terrible hotel but what we paid and the fact that it is a Marriott property I can say I was disappointed.... More 

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Hampton, Virginia, United States
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent 5 days at this resort. After reading other reviews on line I hoped I made the right decision to book here for our 25th anniversary. Well I did. How could you stay here and not be impressed with the experience and the staff. The beach and the grounds were immaculate. The staff was so friendly and helpful every time... More 

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Bronx, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Courtyard Marriott Isla Verde Beach Resort is truly an exceptional vacation choice! The all-in-one combination of beautiful beach, view, pool, food, music, dancing, gym, casino, etc. in a relaxed, welcoming atmosphere makes you look to each new vacation day with joyful excitement! What makes this resort the place to come back to year after year is its exceptional staff! A... More 

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Padin, General Manager at Courtyard by Marriott Isla Verde Beach Resort, responded to this review

It is great hearing all of your wonderful comments about our beautiful beach, view, pool, food, music, etc. I am happy that you woke up every day with joy and excitement & most importantly that you will be coming back thanks to our exceptional staff. Our staff is the most important component of this hotel, and I am glad to... More 

Roselle, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

My friends and I stayed here for our weekend getaway. The staff was absolutely amazing! Everyone was very helpful and friendly. The hotel grounds were clean and inviting. All and all a great place to stay!

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Padin, General Manager at Courtyard by Marriott Isla Verde Beach Resort, responded to this review

I am so happy to hear that you and your friends had a great time during your weekend getaway! For your next getaway please contact us at 1-800-791-2553 or by e-mail at (reservations@sjcourtyard.com) for the best rates guaranteed. We can also be contacted through our facebook page (facebook.com/sjcourtyard). Warmly, José Padín More 

New York City, New York
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this resort on two separate occasions in July, 2015. The pool maintenance is a forgotten job. The water is so cloudy and murky, you can't even see your feet. The pool side staff, are courteous and give excellent service, especially Julio the bartender who is outgoing and goes out of his way to provide great service. The... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I got married in Old San Juan and wanted to give our guests a resort experience post wedding. Unfortunately, due to the 10 room minimum we were not able to get a group rate (we booked 9 rooms). Overall, we were very happy with the experience. Pros: Beach is fantastic. Clean and small waves and better than... More 

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Padin, General Manager at Courtyard by Marriott Isla Verde Beach Resort, responded to this review

Wendy, congratulations on your recent wedding!  I am happy to hear that you stayed with us afterwards and enjoyed one of the most beautiful beaches in Puerto Rico. Thanks for your great comments about our recent renovation. For your next vacation please contact us directly at 1-800-791-2553 or by e-mail at (reservations@sjcourtyard.com) for the best rates guaranteed. We can... More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This hotel ruined my birthday trip. I am sure they would have treated me differently if I had not prepaid for my trip. So this is how the trip began. The room (922) we were given at check-in was wet. I don't mean damp, but wet. The ceiling, walls, and floors had pools and droplets all over them. Room service... More 

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Padin, General Manager at Courtyard by Marriott Isla Verde Beach Resort, responded to this review

Dear Seesunann, Thank you for taking the time to post your review about your recent stay at our resort. I am pleased to know that our Engineering Manager, Demetrio, provided a genuine and efficient service, I will personally acknowledge him for his excellent service. But I am really sorry to know that our maintenance and housekeeping staff forgot to properly... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I was just there celebrating my birthday in July. As a hospitality professional I have extremely high expectations for hotels and this hotel has exceed them. The customer service of the front desk, bell men, bartenders, housekeeping, etc. was way above par. A special shout out to favorite waiter Isaac, bartender Julio, and concierge Marianna. Everyone made my stay wonderful,... More 

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Padin, General Manager at Courtyard by Marriott Isla Verde Beach Resort, responded to this review

Happy belated birthday to you! I am delighted to hear that we were able to exceed your expectations with our excellent customer service. I will personally let Isaac, Julio, & Mariana aware of your special shout out. Thanks for your suggestions & recommendations, I will definitely take them into account. For your next visit please contact us directly at 1-800-791-2553... More 

Atlanta, Georgia
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort is unlike any Courtyard in the States. We recently had a family reunion take place in PR and this is the hotel we happily chose. The hotel has easy access to one of the best beaches on the island plus it offers a level of comfort hard to find in Isla Verde where most hotels are in the... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very nice(29)
  • Old San Juan(14)
  • Pool area(12)
  • Ocean views(6)
  • Rooms are clean(5)
  • Live music(4)
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