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All 14 Isla Verde hotels

San Juan Water & Beach Club Hotel

4.0 of 5 Hotel   |   2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
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Ranked #1 of 14 Hotels in Isla Verde
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
PegV420 River Edge, New Jersey
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802 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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English first
River Edge, New Jersey
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We won this hotel on Priceline for a 3 day precruise stay. While it is rated as 4 stars, it is more of a 31/2 star hotel. Everything is clean and the staff will go out of their way to help you. Rooms are kind of funky with the bed in the middle of the room with a desk behind... More

Was this review helpful? Yes 2
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for the review, we are so happy to hear we were able to delight you with an ocean view room and that you enjoyed our beach amenities. Come back soon. Warmest regards, Virna More

Bangor, Maine
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I had a WONDERFUL time here. The service we received all the way through was top notch. Great food down stairs and upstairs. Carla at the front desk was a big help as were Michael and Jacqueline at Zest for giving us great advice on fun things to do in the city and all around the island.... More

Was this review helpful? Yes
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Hola, The title of your review says it all! We're always very humbled and proud to know that we were able to provide a meaningful and unforgettable experience as your honeymoon. I'm glad that your stay was memorable from start to finish. I will pass along your compliments to Carla, Michael and Jacqueline on the great service they provided. We... More

Colonial Heights, Virginia
Senior Reviewer
9 reviews 9 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is excellent, all that it claims to be. On the beach, excellent staff, excellent location. The beach is protected, so waves are not huge, water was great. The restaurants in the hotel are Zest, on the first floor and Mist on the roof. We had an excellent prix fixe meal, more than enough food, very fair price. One... More

Was this review helpful? Yes 2
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Sounds like you experienced a great stay! Let's do it again... Regards, Virna More

New York City
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had been to this hotel with girlfriends previously, so I was a little anxious to stay with my family; including my 8 year old daughter. It was still a perfect stay, and that is why we came back. The hotel is immaculate, clean, neat and modernly decorated. The staff could quite possibly be the nicest people on earth. Whether... More

Was this review helpful? Yes 1
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you so much! We are humbled by your words. The WBC prides itself on service and genuine care for our guests. Thank you for putting into perspective just how important great service and a sincere smile truly are. It was a pleasure having you and we'll look forward to many returns. Truly, Virna More

Toronto, Canada
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a really great stay here in an ocean front suite at the WBC hotel. Location is right on the beach where they had friendly service, offering free umbrellas and chairs as well as food/drink service. All the staff were very friendly and remembered us from meals, beach, trips, etc. Concierge was helpful in planning our day trips to... More

Was this review helpful? Yes 1
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

That's the WBC experience...modern, trendy, comfortable...no more words need to be said! Warmest regards, Virna More

New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Booked a last minute vacation to PR and got great rates for this hotel that is right on the beach. The hotel staff is amazing. The hotel is nice, just average. Small pool on the rooftop where there is a bar lounge area. Fabulous views from rooftop. Happy hour drinks are great. I enjoyed the atmosphere of this hotel. It's... More

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Wilmington, Delaware
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I decided to take an early anniversary trip for 4 days and 3 nights from August 21st-24th. After reviewing numerous hotels on TripAdvisor, we decided to stay at the San Juan Water & Beach Club Hotel since almost all of the reviews I read were positive. As soon as we arrived at the hotel, we were greeted... More

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Denver, Colorado
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I really enjoyed our time at this hotel, and overall, it was a great experience. The hotel was very clean and the staff extremely friendly and attentive. When we requested that the shower head be cleaned, it was replaced within hours. The rooftop amenities are definitely cozy, but very enjoyable if you are able to snag one... More

Was this review helpful? Yes 4
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for your review. We use all comments - both positive and negative - to always improve. While it is apparent you experienced several inconsistencies during your stay, this is not typical of WBC or its service. We pride ourselves on creating lasting impressions and forging everlasting bonds with our guests. We will share your comments with our team... More

Quad Cities
Contributor
14 reviews 14 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

After much research, I narrowed it down to this hotel and La Concha in Condida. We like more modern trendy hotels and the pics of both of these were appealing to us. Water & Beach Club won out because of its location near the ocean where you can actually swim (I had read that the ocean was rough in front... More

Was this review helpful? Yes 3
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for your comments. What you experienced is a far cry from the service and satisfaction we provide for our guests. While this information is certainly valuable to us in that we will address your concerns; it's important that we have the chance to win you over and change your opinion of our hotel. I express regret for the... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Hi my name is Lillian Virola, I was in hotel for five days and four nights .I just got home from a very enchanting, relaxing , beautiful location and hotel . Staff was super sweet, informative and well mannered . My favorite was, Jose very kind, sweet , helpful and always with a smile . He stood out to me... More

Was this review helpful? Yes 3
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for the hands down on our entire staff and our beautiful place. Hope to welcome you back soon! Warmest regards, Virna More

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Additional Information about San Juan Water & Beach Club Hotel

Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde

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