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San Juan Water & Beach Club Hotel

Certificate of Excellence
2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
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Best prices for: 1 room 1 guest
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San Juan Water & Beach Club Hotel
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San Juan Water & Beach Club Hotel
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976 reviews from our community

Traveler rating
    551
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    68
    25
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Westchester County, New York
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I arrive in PR at 2 in the morning but my already confirmed room at the Marriott was booked ?????!!!!! So...... They sent me to the Water Beach Front Hotel. The cab on the way caught a flat tire in the middle of the highway so they had to get me another cab. I arrive at the Water Beach Club... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 days ago NEW

The only reason I didn't give this hotel 5 stars is for the following. No closet and refrigerator in the rooms. Of course it's not the Ritz Carlton and that's not what I was expecting, it was still a very nice hotel. The view from the rooftop pool is spectacular at sunset.

Was this review helpful? Yes 1
new york
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Thank you for having a room available when we got there at 10:30 and check in isn't till 3 and thank you for giving me a partial ocean view when we paid for a city view! Everyone at this hotel in very nice and helpful. Hotel rooms were good missed having somewhere to put my clothes though as there is... More 

Was this review helpful? Yes 2
cheshire
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A good friend who lived local recommended this hotel. It was perfect for what I wanted out of my visit, On the beech, nice roof pool and bathing area and outside bar with great views. The staff where all very friendly and polite at all times.

Was this review helpful? Yes 1
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I decided to go on a 2 week vacation to San Juan .In the past I stayed at Condado and Isla verde at 4 -5 star accommodations.Was not pleased at all!!!However I booked this in Isla Verde and to my surprise was by far the BEST PLACE EVER.You are greeted with a warm welcome the property so clean and foot... More 

Was this review helpful? Yes 2
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you so much for taking a moment to share your experience with TripAdvisor readers. Your honest and commendable words made us smile. I know firsthand how much we try in all departments to exceed our guests’ expectations and with this review it gives us positive affirmations that it is all worth it. We love when our amazing staff makes... More 

Fresno, California
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

What a view! Beautiful beach view from rooftop pool and bar. Our room view was wonderful as well. The bed was comfortable as was the room temperature. The staff were consistently friendly and very helpful. We were able to get into a bioluminescent bay kayak trip on a last minutes notice with the help of the concierge. She also suggested... More 

Was this review helpful? Yes 1
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thanks for the FIVE STARS; we are delighted to hear you had a great experience. We strive to add a personal touch to give the genuine and friendly service that hits the hearts of our guests. We hope welcome you back real soon. Warmest regards, Virna More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I recently stayed at this hotel after a business conference at the Sheraton. The location was perfect as it is directly on the beach. The rooms were clean and well appointed. The hotel staff was extremely friendly and accommodating. The decor in the hotel was chic and cool and the food was fantastic. I would highly recommend!

Was this review helpful? Yes 2
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for taking your time in writing this review. It is always a great feeling to hear positive feedback. We are happy to hear that you enjoyed your stay; pleasant surprises do come in small packages! Warmest regards, Virna More 

Pembroke Pines, Florida
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for four days and didn't have a single problem! Stayed on the 6 floor and didn't hear any loud music from the top floor. A/C worked perfectly fine and it got very cold, even had to turn it off a couple times! The water was always hot which I loved because I can't take cold showers. Bed felt... More 

Was this review helpful? Yes 2
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for the 5 stars!!!!! We are so thrilled to hear you enjoyed our staff and service. I hope to see you again soon. Let me know when you are coming back so I can give you a warm welcome back. Warmly, Virna More 

Fort Collins, Colorado
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We ate an early dinner at the Water Club to have some cocktails, tapas and enjoy the sunset. The view is amazing- ocean views and mountain views. The bartender couldn't have been nicer and made delicious drinks. When I was here years ago, it was later for the nightclub, but it also was nice as a family for early dinner.

Was this review helpful? Yes 1
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you I am glad you enjoyed The WBC views and food service. While it is important to us to remain a cool destination we understand that it is the service that keeps so many guests coming back year after year. I hope to see you again soon. Let me know when you are coming back so I can give... More 

Senior Contributor
22 reviews 22 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 2 days after our cruise. The hotel is nice but the club feel was a bit much for us. The staff is nice and the beds are comfortable enough. We had a room with a door to the next room over which when our neighbors came in at 3 am yelling and blasting music I noticed had a... More 

Was this review helpful? Yes 5
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for your review. We fully understand how one incident can affect your experience with us and I do apologize for this. We invest a lot of time and effort in our staff to ensure they deliver the great service WBC has become known for. Your comment about the service at our breakfast venue is very concerning to me... More 

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Amenities