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ESJ Towers

3.5 of 5 6165 Isla Verde Ave, Isla Verde, Carolina 00979-5729, Puerto Rico
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ESJ Towers
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ESJ Towers
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591 reviews from our community

Traveler rating
    132
    175
    129
    78
    77
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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Rock Hill, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed one night before flying out. Paid $200-state side something like this is $100 at most. Room reminded every me of old Howard Johnsons back in the 70/80's. Was told by person sitting outside were to park-since we were leaving quite early in morning-he said park on first floor close to door. When I attempted to do this an older... More 

Was this review helpful? Yes
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

Thank you for taking the time to review your recent stay at ESJ Towers. I would like to apologize for any inconveniences you had while visiting us. I forwarded your comments to our management team for their knowledge an action. Our guests parking is available on level P4 of our building, they are marked as guest parking. All other parking... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel last December during Christmas. I probably called the hotel more than 5 times to make sure we were getting a decent room, but to my horror the front desk outright ignored and said we don;t have any entries. We were given room on the third floor and was told that this is the only room... More 

Was this review helpful? Yes 1
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

On behalf of ESJ Towers management and staff, I would like to thank you for taking the time to review your recent stay with us. I would like to apologize for all the inconveniences you had on your previous stay. At, ESJ Towers we strive to provide you a room that is clean and comfortable, with friendly attentive service at... More 

New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

We had a great experience. The location was idea and the property was beautiful. Isabelle was available for quick help when we had trouble with the internet. The pool and beach were beautiful. Thanks for the great stay!

Was this review helpful? Yes
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

Thank you for taking the time to review your recent stay at ESJ Towers, and kind comments about our facilities, amenities and services. I will forward your review to our management team. Please contact me should I be of assistance when booking your next vacation to Puerto Rico, it will be my pleasure. Sincerely, Maria del Mar Torres More 

Madison, Wisconsin
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in San Juan for three nights prior to a cruise. After carefully reading reviews of many beachfront hotels, we chose ESJ Towers based on the many positive reviews. Well, we can honestly add ours to all the others! From the airport to the hotel by cab took maybe 8-10 minutes. Cost was $19 for four people, minus tip.... More 

Was this review helpful? Yes 1
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

On behalf ESJ Towers Management & Staff, I would like to thank you for taking the time to review your recent stay. Thank you for your kind words about our staff, facilities, service and amenities. I will make sure your review is posted in all departments. We look forward to your next visit and, please, do not hesitate to call... More 

New York City, New York
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a 6 day stay at ESJ Towers, and I'm surprised to read all the bad reviews. Our stay was extremely relaxing and comfortable. Yes, the rooms and lobby are in great need of updating, but everything was clean. The stay included free breakfast and one complimentary drink per day. The pool area was very nice, as well... More 

Was this review helpful? Yes 1
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

Thank you for taking the time to review your recent stay with us at ESJ Towers, but most thank you for all your kind words about our staff. I already forward your review to our management team. It's been our pleasure serving you and we welcome the opportunity to serve you again. Contact me when you are ready to book... More 

Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Although this carries the same name as the parent hotel it's definitely not the same. Upon arrival there was no AC in the predated '80's lobby and I arrived at 1:30 hoping the room would be ready but not to be disappointed it was 3:45 before my room was ready. I asked that since I was receiving my room nearly... More 

Was this review helpful? Yes 1
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

On behalf of ESJ Towers Management & Staff, I would like to thank you for taking the time to review your recent stay. I apologize for all the inconveniences you had while staying with us. I will forward your review to the appropriate departments for their knowledge and action. Sincerely, Maria del Mar Torres More 

New York City, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

All the complaints are true my check in went smooth but check out was terrible I had already paid in full for my stay with all the extra fee. Well at check out they try to charge me in full again after they got me upset which I am sick now from it the manager said that the guy at... More 

Was this review helpful? Yes 3
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

Thank you for taking the time to review your recent stay at ESJ Towers. I would like to apologize for all the inconveniences you had while visiting us. I will forward your message to our Management Team for their knowledge and action. I understand you mentioned that you will never stay again at ESJ Towers, but if you would like... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel (time share) was out dated with few amenities. Free Wifi was only available in the main lobby, it was available for purchase though 15.00 bucks a day.... The on site restaurant closed extremely early. We were going to have dessert there around 8pm and it was closed. The beach access and the pool closed at 6pm. To be... More 

Was this review helpful? Yes 4
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

On behalf of ESJ Towers Management & Staff, I would like to thank you for taking the time to review your recent stay. I apologize for all the inconveniences you had while staying with us. I will forward your review to the appropriate departments for their knowledge and action. Sincerely, Maria del Mar Torres More 

Bronx
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is a horrible place. The rooms smell like old worn out motels. TOo many hidden fees. The parking is a huge inconvenience. Very hard to get back to the room. No good fro the time we arrived at hotel

Was this review helpful? Yes 2
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

On behalf of ESJ Towers Management & Staff, I would like to thank you for taking the time to review your recent stay. I apologize for all the inconveniences you had while staying with us. I will forward your review to the appropriate departments for their knowledge and action. Sincerely, Maria del Mar Torres More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Without a doubt, the absolute worst place we have ever been to. It was a filthy, disgusting hellhole. We were afraid to touch anything in our room, what we had to touch was dirty and sticky. Our reservation was for a week, we left after one night. There is no redeeming feature about this place, I would have scored it... More 

Was this review helpful? Yes 1
ESJTowersMaria, Director of Sales at ESJ Towers, responded to this review

On behalf of ESJ Towers Management & Staff, I would like to thank you for taking the time to review your recent stay. I apologize for all the inconveniences you had while staying with us. I will forward your review to the appropriate departments for their knowledge and action. Sincerely, Maria del Mar Torres More 

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Additional Information about ESJ Towers

Address: 6165 Isla Verde Ave, Isla Verde, Carolina 00979-5729, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — ESJ Towers 3.5*
Number of rooms: 451
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Also Known As:
Esj Towers Hotel Isla Verde
Esj Hotel Carolina
Esj Tower San Juan
El San Juan Towers
Esj Towers San Juan
San Juan Towers Hotel
San Juan Hotel Esj Towers
ESJ Towers Puerto Rico/Isla Verde
Hotel Style:
#8 On the Beach Hotel in Isla Verde

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