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El San Juan Resort & Casino, A Hilton Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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$159 (USD)
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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2,046 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
See the most recent reviews
Milford, Pennsylvania
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 15, 2013

I stayed here from Dec 7-13, 2013. I booked the Casita room. When we arrived, I rushed to put on my bathing suit so didn't really pay attention to the room. I did smell a bit musty. There was also a humidifier in the room. The beach was beautiful! The pool was not as big as I thought. The lobby... More 

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 15, 2013

My wife surprised me with a getaway to Puerto Rico. This hotel was great. They upgraded our room to a high floor full ocean view. Staff were extremely friendly and helpful in every way.Our stay included breakfast every morning and although it was good they need to change it up a little each day. The pool areas were beautiful and... More 

Was this review helpful? Yes 1
Louisville, Kentucky
2 reviews
5 of 5 stars Reviewed December 15, 2013

We were concerned about our trip to the El San Juan Resort due to some of the negative reviews we read. Maybe, our expectations were " in check", but we were blown away. The service was phenomenal. The front desk was courteous, quick, attentive as well as the concierge, front door staff, maintenance, restaurant and pool servers. The grounds were... More 

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San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 15, 2013

We booked with hilton points and were in the garden rooms. Poor condition over all. Our friends paid for a tower room and theirs was nicer by far. The casino wasn't too great either. The drinks and restaurants were way over priced. There are plenty of options off property for dining and drinks. I recommend, but only the tower. This... More 

Was this review helpful? Yes 2
Sarahi M, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your recent visit to our hotel. We are terribly sorry that your experience at our hotel was disappointing to you and did not fit in your expectations. I would very much like the opportunity to personally apologize for the inconveniences that you went through during your stay. On behalf of the entire team, we thank you for... More 

Andover, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 13, 2013

San Juan Resort and Casino is considered a hot spot for entertainment, that is true there is good entertainment if you can get in. I would highly recommend to stay at another hotel. The rooms are not cleaned well, it is overpriced for what you get, and the beach has massive seaweed which is an annoyance to swim or walk... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Sarahi M, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns... More 

Boston, Massachusetts
Top Contributor
99 reviews 99 reviews
82 hotel reviews
257 helpful votes 257 helpful votes
4 of 5 stars Reviewed December 13, 2013

You can probably get a sense for what type of person would enjoy the El San Juan from the wildly divergent opinions on this site. We are in San Juan several times per year to see family and have stayed here many times. It's best enjoyed as a couple or group of friends looking to party, and probably skews toward... More 

Was this review helpful? Yes 1
Marietta
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 13, 2013

I can't tell you how many times we have stayed at this property in the last 30 years. Always had a wonderful time and almost never a complaint. But times have changed. The hotel industry has taken a beating from the economy and we see this reflected in many resorts, even the most upscale. The positive side: - Angelo, the... More 

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Chicago, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 11, 2013

We were given one of the larger king rooms at the hotel, room 901. Top floor, so no bathroom/drainage issues and it was at the end of the hallway so it was very spacious for two people. On the 3rd night of our stay, there was a storm and the ceiling near the balcony door leaked into our room and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Sarahi M, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

I really appreciate your taking the time to share your comments about your recent stay at our hotel. I understand that there were some issues with a leak in your room that damaged one of your suitcases. I want to personally apologize for this and if it caused you any inconvenience. I do thank you very much for bringing this... More 

New Haven, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 10, 2013

Traveled here for business Our room was directly off the elevator , so we asked and got a different room. We got a room two floors lower and it had mold all over the Windows. We went and asked for a third room and we were told the hotel was totally booked I mentioned that we did not mind paying... More 

Was this review helpful? Yes 1
Sarahi M, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

On behalf of the management and staff we’d like to thank you for your recent stay with us. We very much appreciate your business and thank you for selecting our hotel. At the same time we are disappointed to learn of your mixed feelings, as we always like to ensure that our guests feel cared for, valued and respected, which... More 

West New York, New Jersey
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 9, 2013

First and foremost the concierge staff was extremely pleasant.. My room which was located in a adjacent property was nice as well. However, it all went down hill after check-in.. On my second day, housekeeping stole a bottle of perfume from my room. The iron in my room was not working. While attend a conference, I was served with the... More 

Was this review helpful? Yes 1
Sarahi M, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for taking the time to post your feedback. I was glad to read from your review that you found our staff to be pleasant and that you enjoyed your room; however, I understand that in some other areas we fell short of you expectations. Please accept our sincere apology if your bottle of perfume went missing while staying... More 

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