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El San Juan Resort & Casino, A Hilton Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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$159 (USD)
Best prices for: 1 room 1 guest
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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2,044 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Phoenix, Arizona
Top Contributor
194 reviews 194 reviews
113 hotel reviews
163 helpful votes 163 helpful votes
3 of 5 stars Reviewed March 28, 2013

This was not easy to find, even after entering the lobby, because there was no indication this was the Hilton. Nothing on the building (like a big H), nothing at the driveway entrance, nothing in the lobby. We walked to the front desk and saw HHoners above the far left checkin window. That was the only indication we saw in... More 

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

On behalf of the management and staff we’d like to thank you for your recent stay with us. We very much appreciate your business and thank you for selecting our hotel. At the same time we are disappointed to learn of your mixed feelings, as we always like to ensure that our guests feel cared for, valued and respected, which... More 

Narragansett, Rhode Island
2 reviews
5 of 5 stars Reviewed March 28, 2013

Just spent 2 weeks at the El San Juan and had a wonderful time. The employees are pleasant and the property spotless. The night life cannot be beat. It's all happening in the lobby at night. We were catered to by all the staff, from pool side to ocean side. I have recommend this hotel to many friends and family... More 

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New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 27, 2013 via mobile

My husband and I stayed at the resort for our honeymoon! The staff was so kind and showered us with affection. They were very happy that we were celebrating at their hotel . My husband and I often stay at Hilton resorts so he is a gold member . We had a very delicious complimentary breakfast each morning outside on... More 

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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2013

This is perfect for any occasion, girls/guys trip or as a couple. You don't have to leave the resort, there are restaurants, bars, and even a casino. It's very reasonably priced and easy to get to from most places.

Was this review helpful? Yes 1
Minato-ku, Tokyo, Japan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 26, 2013

We stayed there on Friday evening, 3/15/13. I have never experienced such a poorly run hotel from a management and staffing perspective. I called to speak with the manager on duty and was told NO, I could not speak with him; no explanation given! And the asst manager was very short and, in fact, rude to me. I decide to... More 

Was this review helpful? Yes 1
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your candid feedback of your stay with us. I appreciate you selecting our hotel. I do however understand that you were disappointed with some issues at our hotel specifically regarding the cleanliness of our hotel and the lack of attention you received from our staff regarding your complaints. I sincerely apologize that we did not meet expectations... More 

Brooklyn, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

We stayed at El San Juan Hotel for 4 nights in March to celebrate my birthday with another couple. I wrote in advance to let them know that we are celebrating and received an immediate response from Yvonne Ramos that it was noted in our reservations. I then asked once more if they could accommodate early check-in as well. Upon... More 

Was this review helpful? Yes 1
Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2013

We truly enjoyed a 4 day trip to the El San Juan. The resort has a great offering of restaurants. The beach was nice and the people were kind. The only thing that bothered me was the prices on the resort. Drinks are extremel high and food was a bit much too. With that, go into Old San Juan for... More 

Was this review helpful? Yes 1
madison,ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2013

My wife and I stayed at the El San Juan the weekend of 3/14/13. Some of the reviews I have read are true to some degree. The rooms do need to be updated, but are not terrible. The drinks are priced high. The pools are awesome and very clean.The view from our room wasn't much, but you get what you... More 

Was this review helpful? Yes 1
Dudley, Massachusetts
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 24, 2013

I was reading some of the negative reviews and I just don't get it... The staff was the most friendly and accommodating we have found anywhere. Nothing was ever a problem! We stayed there for three nights prior to our cruise an everything was great! When we were checking out, we mentioned to Frances at the front desk that we... More 

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Global
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2013

Recently visited the El San Juan after 11 years. Oh my, it brought back so many fond memories. From the bartenders at the lobby Blue Bar to the great beaches to the staff in the spa to the excellent service provided by Leo Maisonet and others at the concierge's desk, all exceeded my expectations. Come on now, a private VIP... More 

Was this review helpful? Yes 1
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