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El San Juan Resort & Casino, A Hilton Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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2,198 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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orange, ct
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

haven't been to PR in years for a variety of reasons, so when the opportunity arose to go for a few days, we jumped at it. we arrived at the hotel earlier than check in time ,and the desk staff did what they could to accommodate us. we had reserved a 2 room suite, and the living room was 'ready',... More 

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east moriches
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed yesterday NEW

Loved this hotel. You have access to the beach and pools minutes from your room. They have an awesome staff. The whole staff was wonderful, attentive, helpful, polite....the best. There are multiple pools & hot tubs. They have beach and attendants and waitress staff and pool and beach. Rooms were big and beds were really comfortable. 2 complaints (however don't... More 

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Atlantic City, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Trip overall was great. The parking is a big downside. Parking is very tight and and they charge their hotel guest to park per day. The beach is behind the pool which is very convenient. The helpers on the beach are the most under rated part of the staff. They were most willing to accommodate and help out. People should... More 

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Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Our room was nice, recently renovated. The lobby looks old but they have a lot of restaurants, live music on weekends,casino and shops. Beach front property, large pool. The breakfast was good. There are numerous restaurants and bars within walking distance. I will definitely like to stay in this hotel again.

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New York
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69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

There were six of us (3 couples) and they were able to accommodate 3 adjoining rooms. We had a ball... every aspect of the trip was great, from the two pools to the beach to the service both in room and throughout the hotel. The lobby area is alive at night with live music and an active bar. The casino... More 

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I will return to el san juan hotel and casino definitely again next year, The customer service was perfect, Angelo the door man helps me out with any questions I have and directs me to the best places in Puerto Rico to visit and eat. Also Frances at the front desk was provided me with great customer service and she... More 

Was this review helpful? Yes 1
New York
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There is nothing special about this hotel, it does have a resort feel to it but that's as good as it gets. The facility itself is nice, the lobby is huge with several bars, music on the weekends. The pool is nice, pool bar is over priced for watered down drinks. Club Brava grants free entry to their guests, the... More 

Was this review helpful? Yes 1
St. Petersburg, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Hilton should be ashamed to have their name associated with this hotel. I was in charge of planning one of my very good friend's Bachelorette Party. She chose Puerto Rico as her destination and after searching some hotels she chose El San Juan Resort and Casino. It worked out since I am a Hilton Honors member. I booked two rooms... More 

Was this review helpful? Yes 5
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we are very sorry that your experience at our property wasn’t up to our usual high standards. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our guest experience.... More 

Tampa, Florida
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I had a garden lanai (room 165) and when we first arrived it was filthy. There was gunk on the counter top, black mold around the air vent, dirty air filter, and brown stuff splattered on the wall beside the bed. Mechanically, our light in the foyer kept going on and off by itself all day and... More 

Was this review helpful? Yes 3
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

We are sorry that you had a disappointing experience during your stay with us. All of our guest feedback is very important to us and we review the comments on a daily basis. We are currently under new management and I can assure you the issues you mentioned will be addressed. As you mention, you travel frequently to the island,... More 

New York City, New York
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here after a disappointment at another hotel. Our room was awesome, we took a 2 bedroom, 3 bath suite. It was new and completely tiled so no mildew smell. The restaurants were very good, and the beach was clean and very nice and convenient to the hotel. The pools were spotless and there was a mixed tenancy so... More 

Was this review helpful? Yes 2
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank your for review, and we appreciate the feedback. I was happy to hear you enjoyed your stay and the resorts amenities. I have already shared your comments with our housekeeping staff and our executive team for their review, and I can assure you we will address the issues mentioned. Please contact me directly when your travel brings you back... More 

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