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El San Juan Resort & Casino, A Hilton Hotel

4.0 of 5 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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1,897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Queens, New York
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

El San Juan is a big resort. There's always some type of event going on. There's always a party in the lobby. The lobby is big, a little on the dark side more of a vintage dark look. The rooms are ok, bathrooms are too small and door to it opens weird. Pools are decent size, most of the staff... More 

Was this review helpful? Yes
Dalton, Georgia
1 review
1 of 5 stars Reviewed 2 days ago NEW

We love San Juan. We stayed at the Intercontinental last time but chose El San Juan this time. What a mistake!!!! Rude.....everyone at the hotel was rude...across the board. We stayed in the tower for the first night....thank goodness we got out of there. The room was horrible, smelled foul and the toilet would not flush. The elevators take about... More 

Was this review helpful? Yes 3
Dalton, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

The first night we had a room in the tower and the toilet would not flush without repeated attempts. the water flow was so slow that you had to wait for five minutes before you could try to flush again. the dek clerk acknowledged that was an issue at times but couldn't really make it better. The next three nights... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Melville, New York, United States
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nothing beats the nightlife at the ESJ. Locals and visitors flock here from every corner of San Juan for their Friday and Saturday night dance parties. The place is hopping! The hotel itself needs a big face lift. Accommodations haven't been updated in decades and the place is a little run down once you go up in the elevators. The... More 

Was this review helpful? Yes 3
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, I appreciate your feedback and our apologies for not meeting your expectations. I will share your feedback with our executive team for their immediate attention. The El San Juan completed renovation of all 'Casita and Ocean' rooms this past month and we are constantly updating our room product in the main building, currently replacing all... More 

Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Where to start with this hotel? Although the lobby and pool look nice our stay was awful! We found the service from the staff extremely poor. Severs at restaurants and poolside were rude and appeared annoyed/disdainful of guests. After we were unimpressed with the overpriced hotel food and service (the Intercontental next door was far better) we tried to find... More 

Was this review helpful? Yes 5
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. We want you to know that the comments we receive from our guests are taken very seriously and your feedback will help us to improve. It is our... More 

Westwood, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel a couple of times prior. The hotel lobby is fabulous... lots of entertainment, dancing, action, people watching, two bars in lobby. The room we stayed was Garden Lanai. Second floor of 3 floors. Room had some cleanliness issues with some hair in bathroom/toilet. Floor had some cracks in tile. The rug needed a bit... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
New York City, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Big thanks to the help of El San Juan's Concierge team, David Valentine and Shawn! Shawn spent an hour calling several boat cruises to get me and 5 others onto a boat ride only 24 hours away - something everyone called a miracle. And when we needed help post-trip, David was a huge help and very professional. Great place for... More 

Was this review helpful? Yes 1
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your amazing review, and for recognizing our dedicated Concierge staff, always at your service! I hope to personally welcome you back very soon!! Best Regards Susan.wilkerson@hilton.com More 

Laconia, New Hampshire
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Maybe on 1980 was nice ... Stepping in huge mold smell, huge line to check in , reservation ocean view e bathtubs but ...whem u get there " them don't have the room available and was paid for .... 😕 ok check in was 4 pm I got there earlier ( my flight) even with kids no extra work to... More 

Was this review helpful? Yes 3
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. The information that you have graciously provided will be put to good use and we will improve our... More 

fairfield, United States
1 review
2 of 5 stars Reviewed 1 week ago

if u r twenty something male run don't walk to esj teeming with party girls if u are looking fro a traditional hotel experience go to the ritz this place is old and tired and lacks service and edible food great lobby scene u won't be bored there casino was fine too

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. I understand from your review that you were not completely satisfied with our some aspects of our hotel. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and... More 

Evergreen, United States
1 review
4 of 5 stars Reviewed 1 week ago

The staff is wonderful. We love the poolside drinks and food. Also love Koko's and Trattoria Italian restaurant and the Japanese restaurant. All very good food and excellent service. Our housekeeper was also a sweetie. This was our 2nd time we stayed at this Hilton.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, it was a pleasure to have you as our guests, and happy to hear you enjoyed the resort and here amenities! I look forward to personally welcoming you back very soon! Susan.wilkerson@hilton.com More 

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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#5 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
#7 Business Hotel in Isla Verde

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