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El San Juan Resort & Casino, A Hilton Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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1 room 1 guest
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El San Juan Resort & Casino, A Hilton Hotel
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2,251 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brooklyn, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was our first family vacation to PR, we made the right decision choosing this hotel the customer service was outstanding, When we arrived Sunday Ms. Julissa help us with all the information on the facilities on the hotels, our housekeeper made sure we had extra towels and the room was clean. I want to said thank you Sergio helping... More 

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Long Island, NY
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The good: easy location from airport, beach was nice, pool was nice, beds were comfy, rooms quiet. The bad: bartenders had terrible attitude and were almost nasty, rooms not all that clean (hairs on floor upon checkin), Jacuzzi although warm had no bubble system working, no fan in bathroom-leave door open when showering, poor management communication during storm Erika. Overall... More 

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Katy, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed 6 days ago NEW

My husband and I flew into San Juan very early Monday morning, and the check in isn't until 4pm. We were very tired from a sleepless night, so headed to the hotel just to get our bearings and try to see if we could possible get a room early. After a wonderful breakfast overlooking the pool and beach(heavenly) we were... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for four nights for a quick girls trip and my overall experience was pretty good. This hotel had great amenities (spent two days lying around the pool and the beach drinking mojitos and coconuts). At night, they turned the lobby area into a party with latin music playing in one area and an actual club in (which... More 

Was this review helpful? Yes 1
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review! The El San Juan is renown for its vibrant nightlife, world class casino, and a very fine selection of dining options. We also have plenty to do for the younger ones, hosting daily scheduled activities, ping pong, giant chess, board games, etc and a kids club during holidays. I look forward to the opportunity to... More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for 3 nights for a wedding and my overall experience was not a pleasurable one. When I first arrived, the room I was provided was dated, it had a 14 inch TV that did not work, the hotel water did not work in the shower and room service was terrible. I was told that the... More 

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards. We hope you will... More 

Queens, New York
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

the people , the service not the room or the amenities was what made the trip special for me, from the moment i got there, the very first person I dealt with was the Bell man ,Angelo Nieves, assigned to call taxis, arrange for valet parking, was informative and helpful not only upon entry but throughout my entire stay i... More 

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Bellport, New York
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

First trip to Puerto Rico with my husband and some friends. Upon arriving we were greeted by the capable staff inside a beautiful Old World Style Lobby. Our beachfront villa was lovely with an outdoor patio. The grounds offer quiet and festive all at the same time depending on your mood. Bartenders were efficient and nice and the frozen mojito... More 

Review collected in partnership with Hilton Hotels & Resorts

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you so much for your review, and we are very happy you enjoyed your stay and the abundant amenities the El San Juan has to offer! The El San Juan is over 50 years old it was built by a renown architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the... More 

Vega Baja, Puerto Rico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel used to be very famous and well known. Past. This hotel need some TLC fast! Rooms are dated, not comfortable, bath is so small, not enough space. They don't have enough electric outlets for all electronics you usually carry! Walls have dents! The wood floors near the pool are in very bad shape. The carpet in the hall... More 

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for staying with us at our hotel. I appreciate your honesty. We look for reviews to provide insight into our hotel and our guest room is an area we are actively examining. I welcome any additional comments or suggestions you would like to share. Thank you, Susan.wilkerson@hilton.com More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I'm Deeply Sorry To Have To Say This About This Hotel , Since I 'm A Native From This Island ,I Went To This Hotel To Celebrated My 40TH Anniversary, Since I Got There Everything Went Wrong . 1ST They Gave A Room That Was Flood It With Water The Night Before ,Lucky They Gave Me Another, Now Comes The... More 

Was this review helpful? Yes 1
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

I appreciate your review of your recent experience at our hotel. I understand that you were disappointed with your experience at Brother Jimmies and I have shared your comments with our Food & Beverage Executives, for their immediate action. Please contact me directly as I would like to make it right fro you and reverse this negative experience. I look... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Five minutes by cab from the airport. A $15 fare. Exceptional security. On our first night we dined on the outdoor rooftop restaurant. A wedding party was having their rehearsal party. Stunning views of the hotel pools, tropical gardens, beach & the airport. The wedding was held under the 150 yr old Banyan tree (see pic). The rooms are well... More 

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