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El San Juan Resort & Casino, A Hilton Hotel

4.0 of 5 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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1,824 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW

I DO NOT recommend the El San Juan Resort & Casino based on my experience from our honeymoon last September. Good: Beach and pool area were very nice. Majority of the staff was helpful and attentive. Bad: We moved rooms 3 times during a two-week stay. When checking-in, the front desk attendant said that we would be upgraded the next... More 

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Chicago Suburbs
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

Fantastic lobby night life and staff. No reason to really leave the hotel to go anywhere else. Had a great trip. The pool is the place to be during the day, pool bar staff actually talk to the guests. Beach was nice and clean.

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becket, United States
1 review
3 of 5 stars Reviewed yesterday NEW

Weeks before out trip i requested a crib and when we got to the hotel at 9PM with a baby the crib was not in out room. It took over an hour for us to get the crib and then we needed non freatherd pillows due to an allergy which took another hour to recieve so needless to say our... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Salem, New Hampshire
1 review
5 of 5 stars Reviewed 3 days ago NEW

We recently checked out on 12/11 after a 6 day stay. I'm a diamond member, but still was treated like a valued guest - even though I used points for a couple of nights. I haven't found that to be the case everywhere I've stayed in the past. Many of SJRC employees from housekeeping, to bartending, casino dealers, door man... More 

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Washington DC, District of Columbia
Top Contributor
65 reviews 65 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were able to attend a wedding at the hotel and use the facilities of the hotel. We stayed in the rooms with our friends one night after going out in the city. It was a great spot, beach access and easy to get into the city. For the price it isn't bad and the rooms were really nice. I... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

My husband and I just returned from our 10th anniversary trip to Puerto Rico and chose to stay at El San Juan Hotel and Casino. It was spectacular. I have to say that this resort is one of, if not THE most beautiful resorts we have ever had the chance to visit. The interior of the hotel was breathtaking, between... More 

Was this review helpful? Yes 1
Nyc
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just booked our 3rd winter vacation in a row at the El San Juan. Last year's February trip started out as a disaster, but was rescued by the El San Juan's general manager, Susan Wilkerson, and our sister-in-law! Taxi to JFK. Arrived at 6 AM . Jet Blue just announced flight canceled. Two Jet Blue supervisors insisted -- no nonstop... More 

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Greetings from Sunny San Juan! Thank you for your amazing review, it was a pleasure to have assisted in 'rescuing you" I look forward to seeing you in February, make sure to send me your flight information so I can note it on the reservation for your arrival.. Have a Warm and Healthy Holiday! Susan.wilkerson@hilton.com More 

Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the El San Juan Resort on December 10th through 13th for a business trip. The best thing I can say about this hotel was that it was close to the airport and was on the beach. The lobby area is pretty nice. Lots of dark hardwood and chandeliers give it the feel of a resort from the... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

David at the concierge desk was wonderful. I am not fluent in spanish, so I was worried about traveling to Old San Jan for the afternoon. David explained everything perfectly. He gave me great advice about taxis, tipping, where to go, and even gave me a phone number in case I needed anything. Es me mejor amigo.

Was this review helpful? Yes 1
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for amazing review and rof recognizing David, our concierge manager. We look forward to the opportunity to welcoming you back! Warm wishes for a very Happy Holiday! Susan.Wilkerson@hilton.com More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Service was not good, the cleaning staff was the best, management pitiful, really sad that this woman Susan Wilkerf could not even give a decent customer service to be able to solve my problem, never will stay at this hotel, pricey food and the staff is very rude, does not need us as customers I guess, I stayed before next... More 

Was this review helpful? Yes 3
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for taking the time to post your review, and I apologize that we were not able to resolve the error made in the type of reservation you had booked and based on the availability of the room category you expected, as we were fully committed. I hope you will allow us the opportunity to be of service when... More 

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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Cheap Tickets, Hilton Hotels, BookIt.com, Orbitz, Despegar.com, Agoda, Hotels.com, Travelocity, Odigeo and TripOnline SA so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#5 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
#7 Business Hotel in Isla Verde

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