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El San Juan Resort & Casino, A Hilton Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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2,143 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Northport, New York
Level Contributor
9 reviews
1 of 5 stars Reviewed 2 days ago NEW

1st room was filthy, 2nd was not much better. This place is just bad. Left a day early to go to El Conquistador. Booked through Costco travel. They should never book at this place. Staff was uninterested, grounds were dingy, casino was poor, food was marginal. Very noisy club that the young locals come to.

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Vancouver, BC
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here early March for a week. The hotel was very busy and loud with spring breakers. Check in was fantastic but after that the service went down hill. The first room we were given had a view of the utility area of the hotel. We moved to a second room where there were a few... More 

Was this review helpful? Yes 3
Caguas, Puerto Rico
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just got back from a weekend at the resort. Everything was great: the service by the pool, the bars, the buffet breakfast with the Omelet chef, the waiters. The check-in was a breeze, the area is full of restaurants within walking distance, access to the beach. Pools are between 3' - 5' deep, there are 3 different pools and... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I were traveling to Puerto Rico for our honeymoon and were suppose to stay at this hotel for a week. First it all started when we got out of the taxi and bellman said "are you ok with your bags", never once did he say hello or welcome. Then once we got to the front desk we... More 

Was this review helpful? Yes 4
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

this hotel has a great location and used to be a local hotel in San Juan but it was bought by Hilton now. It has Beautiful pools and the lobby is fun. Rooms are "tired", even thought the chain has been trying to updated the rooms there are things that are over used. The best thing in the hotel is... More 

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, we are vey pleased we were able to accommodate you and you enjoyed your stay at the Resort! I appreciate you recognizing our service staff and I look forward to personally welcoming you back very soon! All the Best Susan. Wilkerson@hilton.com More 

San Juan, Puerto Rico
1 review
3 of 5 stars Reviewed 5 days ago NEW

Personnel not friendly at front desk checkout. Attendees at front door were often not available to assist with taxi service or to open doors. Pool Attendees (Kevin) was awesome. Food was excellent at breakfast and also pool area. The music in lounge was too loud - There is much to do at this hotel.

Review collected in partnership with Hilton Hotels & Resorts

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Cork, Ireland
Level Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Recently I stayed at this hotel with some colleagues. The hotel boasts a number of restaurants and bars as well as great outdoor pool area. There is easy access to the beach which is well controlled to avoid non residents entering the resort. The rooms are bright and spacious. This would also be a great vacation location. Definitely worth a... More 

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review! There are many hotels/resorts in the San Juan area, and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for that. I am glad to hear the location, and the resorts amenities were to your liking and you... More 

Pennsauken, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have nothing negative to say about this resort. The staff was nice, the resort was beautiful and the food was amazing! The land was very elegant and chic .. I don't gamble but some of my friends went to the casino in our resort and enjoyed it. Our room was right off the pool area and only about 10... More 

Was this review helpful? Yes 1
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the intent of making the hotel a landmark visitors would never forget…over the years there have been many remodels, but the original marble, chandeliers and hand... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Good choice if your looking to have lots of fun i.e., dancing, casino, beach, two pools, fine dining, and be nearby the airport. On weekends the lobby is full of people enjoying the live bands and dancing. Not a place to be secluded nor quite. The rooms were spacious with comfortable pillows and bed. Buffet breakfast is $24 approximately and... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

This was my first trip to Puerto Rico and my first impression of the hotel was great based on the look and feel of the lobby area. Everything was well kept and it had a very trendy feel to it. The lady at the front desk was friendly and accommodating to my friend's request to have our two rooms near... More 

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review. We greatly appreciate your feedback and we’re very sorry for negative experience at our hotel. I have already shared your comments with our maintenance staff, as well as the PBX staff for immediate attention, I can assure you this is not the level of service we strive to offer our guests nor is a Hilton... More 

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