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El San Juan Resort & Casino, A Hilton Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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2,188 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tampa, Florida
1 review
2 of 5 stars Reviewed yesterday NEW

My husband and I had a garden lanai (room 165) and when we first arrived it was filthy. There was gunk on the counter top, black mold around the air vent, dirty air filter, and brown stuff splattered on the wall beside the bed. Mechanically, our light in the foyer kept going on and off by itself all day and... More 

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New York City, New York
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here after a disappointment at another hotel. Our room was awesome, we took a 2 bedroom, 3 bath suite. It was new and completely tiled so no mildew smell. The restaurants were very good, and the beach was clean and very nice and convenient to the hotel. The pools were spotless and there was a mixed tenancy so... More 

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1 review
2 of 5 stars Reviewed yesterday NEW

I booked 2 rooms, one for my sister and I, and one for my parents. When we initially arrived at the hotel, we were greeted by a friendly front desk agent. After checking in, my sister and I realized that our parents would be staying in the main building, while we would be staying in the villa. We accompanied our... More 

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Fairfield, California
Level Contributor
12 reviews
4 hotel reviews
2 of 5 stars Reviewed yesterday NEW

My boyfriend and I stayed here and we enjoyed ourselves. The hotel is beautiful and I loved that it's right on the beach. The pools are cool as well. I didn't care for the bathroom in our room it was tiny and not what I expected. The walls must be super thin because I could hear clear as day the... More 

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Philadelphia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Definitely does not live up to the expectation of a Hilton resort. Check-in was a struggle with little communication and room condition was a disappointment with small bathroom and shower and cracked tiles. We were also over-charged so please make sure to check your bill. The hotel and beach were nice, but not enough for me to recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts

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A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

I had an amazing time in Puerto Rico this past week. The resort was beautiful beyond. It had some very nice pools and the beach access was perfect. I love how you can get the coconut drinks right on the beach. The food at the pizza restaurant is superb!!!! Never disappointed. Upon checkout the front desk was very kind in... More 

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Atlanta, Georgia
1 of 5 stars Reviewed 5 days ago NEW

Didn't get a decent night sleep at all. This hotel is great for those looking to relive the Daytona Beach / Panama City MTV Spring Break era with drunks yelling around the floor hallways, parties in guest rooms with loud music, and people constantly running around the hallways during late hours of the night. I had to call front desk... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I booked my room on Expedia for three nights it was $759. I'm thinking it was pre-paid tax included. WRONG............. They billed my room additional resort fee and strange hotel charges everyday totaling $256 at my check out. This place is very overpriced and do go to the Hotel Stores. I paid $4.00 for a sm bottle of apple juice.... More 

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New York
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were provided with a gift certificate because of a situation in a previous visit. We were unable to use the gift to stay at the hotel in our recent visit because the hotel was booked. However, the Front Office Manager Susan Wilkerson, gave us day passes to use their facilities. At night we were escorted into the nightclub by... More 

Was this review helpful? Yes 3
San Francisco, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

I've been to resorts in Puerto Vallarta with better attention to detail than this place. Checking in took 30+mins, I stood in line that long just to check in. The bathroom in my hotel room had hairs all around the floor. I can't comment on the pool/tub since I didn't not use them Service at the Breakfast buffet was shameful,... More 

Review collected in partnership with Hilton Hotels & Resorts

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