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El San Juan Resort & Casino, A Hilton Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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1,977 reviews from our community

Traveler rating
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    551
    377
    224
    190
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed 2 days ago NEW

During my stay in this hotel I notice was the service given to my friends and me was not the best. One of the things I didn't like was when we were at the pool site and we asked for 2 glasses of water. We waited around 10 minutes and the waitress didn't bring it. We then asked another waitress... More 

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New York, New York, United States
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I've stayed at "El San Juan Resort & Casino, A Hilton Hotel" three times, most recently on March 9, 2015. In my experience, it is the most Vegas-like hotel in Isla Verde -- i.e. there is a lot of nightlife/action in the hotel. I stayed only one night as I awaited a flight to Vieques the next morning and I... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Contributor
11 reviews 11 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We went back to ESJ for 5 nights during the first week of March, and again had a terrific stay! We stayed in the lanai area for the first time, and enjoyed it. It is quieter than the main hotel, and the room was large and clean. We had heard of a seaweed problem at the beach in the past,... More 

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Blacksburg, Virginia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel for 5 nights and I wouldn't recommend it to anyone. First and the most important, the internet was super slow and every time you had to enter a promo code to connect. Also, while playing at the casino, the staff were terribly rude and wouldn't serve you drinks if they literally didn't want to. I... More 

Was this review helpful? Yes 2
Brooklyn, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

To be honest we didn't stay at the El San Juan. Didn't know it existed when I was looking to book a hotel. But you would of thought we stayed here because every night we were hear doing something. This place has everything, 9 restaurants, 4 night clubs, a Starbucks, a mini mall and a casino. This is the place... More 

Was this review helpful? Yes 1
Orlando, Florida
Top Contributor
114 reviews 114 reviews
29 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Built in 1957, superficially renovated in 2009 and not well maintained; the hotel is badly rundown and dirty. The filthy hall carpets and dingy wall coverings are very off-putting. The rooms in the main building are generally very plain with miniscule bathrooms that have extremely-heavy sliding doors hanging from rails that are impossible to shut and threaten to fall off.... More 

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rhode island
Top Contributor
145 reviews 145 reviews
51 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

On the plus side: beach area, quiet pool, enough and varied lounge/pool chairs in sun and shade, clean grounds, pool boys(quick if you tip!), cleaning personnel(at least ninth floor), maintenance personnel(needed three times), room décor(50's) for a while and needing a bit of paint , bedding, security. On the negative side: front desk personnel.. cold, uncaring, too busy having pictures... More 

Was this review helpful? Yes 1
West Hartford, Connecticut
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

El San Juan Resort & Casino does not get enough credit online as i believe it should. Yes there are pros and plenty of cons which goes with any resort and or hotel. I came down to San Juan in March of 2015 for a get away from the miserable New England winter and stay here at El San Juan.... More 

Was this review helpful? Yes 3
Washington, DC
Contributor
20 reviews 20 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Upon arrival on a Thursday evening we were immediately greeted by a bellman to take our bags and shown where to check in. Check in was manageable, with only one person working, but it could have been better. The lobby is outdated in decor, but there is a live band that plays on weekends that attracts the 40+ crowd. We... More 

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

The lobby is super fancy with events going on every night. The problem is most are super exclusive and you are not invited. So when comming in you have to wade through a sea of locals in their million dollar get ups to get back to your room. Which is by the way very bland sparse and lacking any color.... More 

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Hotel Review Summarization

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)
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