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El San Juan Resort & Casino, A Hilton Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino, A Hilton Hotel
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2,547 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
8 reviews
4 of 5 stars Reviewed yesterday NEW

This is a great place to visit with friends. 5 minutes from the airport, multiple restaurants inside and a casino. Weekends are packed. I stay here quite often but the beach is nothing to write home about. They only have jet skis and a banana boat. I prefer paddle boarding which is provided by their sister hotel! If you are... More 

Helpful?
Thank calidreamer22
Monsey, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The lobby has quite the charm, the location is excellent, the rooms are very comfortable and the price is right. But the standout is the staff - incredibly friendly and accommodating! I wish all hotels had a staff like this one.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert S
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review and for recognizing our friendly and attentive staff, I appreciate that! The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the intent of making the hotel a landmark visitors would... More 

New York City, New York
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for a bachelorette party and this was the perfect hotel. The proximity to the airport is great and allows people to maximize their time at the beach. The lobby is beautiful, the rooms are nice and the beach/pool/bar areas are all great. This hotel was perfect for what we were looking for. Club Brava in the hotel... More 

Helpful?
1 Thank pearlsf25
New York
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is Okay, mid range, basic. The service is not great. They mixed up our room twice. Once you check out if you want to come back take a shower they charge $80 to use the spa shower which is ridiculous The pool gets a little crowded and alot of families The beach is good We went next door... More 

Helpful?
Thank ckovalyuk
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I went to El San Juan resort for the first time in late January for a short vacation (only four days) and it was a real story of ups and downs. We checked in at noon and they had a room available for us, even though check-in isn't until 4 PM. But the room had a horrible view (dirty gray... More 

Helpful?
Thank Robin B
Sylmar, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Nice place to visit but do NOT recommend staying in the room. If this is Hilton I would remove my name from this building. NOT up to Hilton expectation. Went with name brand and SO VERY glad I did not have a week's vacation in this room.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Wanda C
New York City, New York
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The room was dated, the bathroom small and not 100 clean. The location was mellow Mon & Tue night, by Wed it picked up. Thursday was incredibly busy and loud, I was glad to leave on Friday. I was concerned by what looked to be two underage girls with fake ID at the main bar Thu night - the bartender... More 

Helpful?
Thank Beths046
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for relaying your recent experience at the El San Juan, I am terribly sorry to see that your stay did not live up to your expectations. We are under new ownership and management, and are stressing the need to improve in many ways especially through impeccable cleanliness and great service. Thank you for allowing us the opportunity to... More 

Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Great service from everyone. Danielle was especially great. We had a work function here for three days and they were able to accommodate everything we asked for. The grounds and beachfront were beautiful. The rooms could use a little updating and is the reason I gave them a four instead of a five. Other then that grand place to visit... More 

Helpful?
Thank Chris B
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you so much for your great review and for recognizing Danielle in our Food & Beverage department, Danielle is extremely outgoing and passionate about delivering great guest service, thank you for recognizing her.. Please, we hope to see you again very soon Best Regards Susan.wilkerson@Hilton.com More 

Middlebury, Connecticut
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

While the property is a bit dated, the beach and pool are lovely. Almost all employees were hospitable and very accommodating. James at the hotel lobby bar was the most condescending and rude we've ever experienced. Otherwise a great stay.

Helpful?
Thank MiddleburyGirl
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

I appreciate your review and, although for the most part, you had an enjoyable stay and enjoyed the resorts' amenities, I am quite alarmed regarding the service issue reported at the bar. James has been an associate at the El San Juan for more than 2 decades, and has always been noted for his professionalism in the work place, as... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Do not expect complementary drinks while playing at the Casino. They just want you to spend money and would not serve you. i spend over 1K and received 1 drink over 2 hr period. When i asked for a waitress they told me that those drink were complementary to go buy a a drink at the bar if i wanted... More 

Helpful?
4 Thank Joel C
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Dear Joel, I am very sorry you had a disappointing experience at the Casino last night, I have already shared your comments with our casino director Mr. Rafael Marrero for his immediate attention. Further he did explain to me that the complimentary service is regulated by the same laws that prevail over the responsible service of alcohol, nonetheless, I have... More 

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