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El San Juan Resort & Casino, A Hilton Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Special Rate
$159 (USD)
Best prices for: 1 room 1 guest
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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2,076 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The El San Juan was nice but the bathrooms near the pools needed to be cleaned periodically. Most of the times they were not clean. The rooms were average. Need updating. Went with friends which made it fun!!

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Oakland, California
Contributor
19 reviews 19 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

When reserving a hotel in the area I found this to be one of the most reasonable. So of course I was skeptical but I am glad I ended up choosing it. To sum it up...Close to the airport,large rooms, direct beach access, nightlife and casino, and plenty of food options. If you stay here I would highly recommend a... More 

Was this review helpful? Yes 2
Fort Worth, Texas
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

This is an old hotel and it shows. Nothing wrong with old but if poorly maintained its bad. Considering the $$$$ rates this should be pristine. Its not. Its dirty considering and maid service is better at motel 6. Check in staff is good but not exceptional considering its a hilton. Security staff at pool is out of line. If... More 

Was this review helpful? Yes 1
Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

It was very disappointing to stay here... from old fixtures and furnishings, to sewer smelling hallways, to old and tired carpets, to lose drawers, to a major water leak in on of the A/C vents (it was fixed). Overall, this hotel needs to be managed by someone else and is in a desperate need of an upgrade. Rooms have 'hip'... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Waco
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Loved our King size suite right off the ocean. Rooms big and comfy with large bathroom. Looking out from deck beautiful ocean views and sounds. Will return to this location and had the best beach and wonderfully kept. Excellent stay!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Brookfield, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

The hotel grounds were nice and the service staff was friendly, outside of the front desk staff we encountered. Our room was run down, but also dirty and still dirty after several requests to clean hair and visible dirt from the room. Our family had many problems with noise, cleanliness, internet and billing. Unfortunate because we usually are loyal to... More 

Review collected in partnership with Hilton Hotels & Resorts

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Somewhere over America
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I really dislike writing negative reviews. The overwhelming number of reviews I write are positive, but I believe that writing a bad one when necessary can save travelers from the kind of experience I just had at the El San Juan. My companion and I rarely get a vacation and wanted to make this a relaxing three day getaway. It... More 

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for taking the time to write this review regarding your short experience at our property and I am very sorry for the issues encountered and sincerely apologize. I can assure you this is not the level of service we, nor Hilton strive to offer our guests, we have already taken corrective action with the Concierge and housekeeping staff... More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

Excellent service in hotel. Very friendly staff. The hotel and grounds are beautiful and in a beautiful beach location. Calm for the Atlantic. Rooms clean and bright but closet space limited. Bar poolside service is a catastrophe. Long waits for overpriced fast-food and marginal drinks.

Review collected in partnership with Hilton Hotels & Resorts

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Jacksonville, Florida
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Do I need to say again... Location. Great beach access, walking distance to several great resorts/casinos. Best value in San Juan! Friendly staff. Many side trips available such as fishing, snorkeling, boating, horseback riding, golf....

Was this review helpful? Yes 1
Fort Lauderdale, Florida
Top Contributor
75 reviews 75 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My preference for travel is always with Hilton properties. This one has it all. Location is excellent. 5 min from airport 15 min from historial Old San Juan and its on the beach. Beautiful pool area with hidden multiple jucuzzis. Tons of beach chairs which is good, you will find a place to sit easily. Decor is a mix of... More 

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