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El San Juan Resort & Casino, A Hilton Hotel

4.0 of 5 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino, A Hilton Hotel
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El San Juan Resort & Casino, A Hilton Hotel
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1,937 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Annapolis
Contributor
20 reviews 20 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

The location and facilities are great. Located right on an excellent beach and plenty of swimming pools, hammocks, lounge chairs, etc. available. Has a helpful beach and pool staff. Bed and pillows were exceptional. However, many nit-picks on the room and hallways. Problems with lack of hot water for showers, room clock, cleaning up halls from room service trays, towel... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Overall, we were very pleased here. The grounds were fantastic. The lobby was extremely entertaining and provided a great atmosphere, especially since we were on vacation. We stayed in a Garden Lanai room and couldn't have been happier. Very spacious, clean, and the housekeeping staff was wonderful. Will stay here again for sure!

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We've been to this hotel several times in the past and have had nothing but rave reviews . However we walked into our room this time highly disappointed. The room has seen better days and given the room rates it's almost robbery. There's mold.. worn out furniture and poor customer service (except for the fabulous Dominican lady that checked us... More 

Was this review helpful? Yes 3
White Plains, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I just returned home from my 30th stay over 12 years at the El San Juan Hotel and Casino in San Juan, Puerto Rico. I keep returning because of the wonderful staff there - they make the hotel feel like a second home. The beach is beautiful but made even better because Javier Ortiz always makes sure that my chairs... More 

Review collected in partnership with Hilton Hotels & Resorts

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Punta Gorda, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Colleen A Sawyer 262666 Barcelos Court Punta Gorda, Florida 33983 February 25, 2014 To the General Manager of Hotel San Juan! I would like to take this opportunity to provide you with comments regarding our recent stay at the Hotel San Juan. We were pleased to once again, be your guests from February 12th thru 16th. As always the hotel... More 

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Sherborn, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Negative: Room was not cleaned two of the 5 days, backpack taken by hotel security and items and cash stolen, sandals stolen by the pool, rooms are outdated. Positive: Lobby is great with a lots of entertainment going on every night. Loved the live music, piano, excellent food in the restaurants, great night club with VIP line for guests.

Review collected in partnership with Hilton Hotels & Resorts

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New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here for 3 days as a part of our Puerto Rico vacation. Hotel has great restaurants on the premises, we dined in Meat Market and Koco which both turned out great especially Meat Market. We enjoyed our stay here however hotel needs renovation when it comes to rooms - furniture worn out. On the other... More 

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belmar, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Rooms and hallways not clean. Pool area and beach area not properly maintained Would not return to El San Juan hotel in future. Location of hotel was great and the beach was also great. I expected better from the Hilton organization as have experienced good things with other Hilton Hotels.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
NYC, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Would stay here again! We took a couples trip that turned into a family trip and this resort would have easily accommodated either. It's centrally located and has an awesome staff! I lost my phone and they were very instrumental in getting it back to me. The lobby is gorgeous and the casino is addictive!

Review collected in partnership with Hilton Hotels & Resorts

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northern ohio
Top Contributor
84 reviews 84 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I wanted to review the lobby Blue Bar, as this is one of our favorite places in San Juan. It's the place to people watch, enjoy some awesome music, dance and watch some excellent dancers, and enjoy a delicious cocktail made by very nice, friendly bartenders in a classic, chic location. You can go to this bar casual or dressy,... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Room service(8)
  • Hilton Honors(8)

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#5 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde

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