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All 14 Isla Verde hotels

El San Juan Resort & Casino

4.0 of 5 Hotel   |   6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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Ranked #9 of 14 hotels in Isla Verde
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1,600 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (521)
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English first
Cornelius, North Carolina
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

We began our stay in Puerto Rico here because of this hotels history and location on one of the best beaches in San Juan, Playa Isla Verde. to begin with the good...I will say the hotel grounds and lobby were nicely appointed and maintained. The beach as hoped was nice, good clean sand, calm surf and good for smaller children.... More

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Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here after a cruise for two nights because of it's ideal location near the airport--which was about a $12 cab ride. The pools and the grounds are beautifully maintained--however we found it difficult--next to impossible-- to find a lounge chair by either of the pools and if you are lucky enough to find a chair or two there are... More

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Fort Worth, TX
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed yesterday NEW

I am a Diamond Member and have been for roughly 10 years. I stay at Hilton hotels loyally every week. I am brand loyal because I like the honors program. The service and amenities I normally receive at most Hilton brand properties are excellent and a great value for money. Based upon my experiences with Hilton resorts like the Hilton... More

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1 review
4 of 5 stars Reviewed 2 days ago NEW

I went with my boyfriend and friends we had such a great stay! Starting with check in the gentleman who check us in took the time to go through all the restaurants, pools and happy hours at the resort. Vanessa at the pool restaurant was very attentive and when we saw her in the hotel she went out of her... More

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Homosassa, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

We recently returned from our vacation in Puerto Rico after our stay here The hotel was okay.. but we enjoyed Meat Market Miami which is housed in the resort. Best part of our vacation though was our door man Angelo hooked us up with a tour guide/Driver who was phenomenal. He took us to amazing local places to eat and... More

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1 review
1 of 5 stars Reviewed 2 days ago NEW

Bring Hilton brand loyal and a Diamond level guest- my husband travels a lot! As listed on Hilton's website this property is a resort - so we expected it would have lovely amenities etc. Our bathrooms had hair all over the floor upon check in. You are permitted one towel only per guest at the beach/pool. I could never get... More

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Portsmouth, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Ok, so the hotel is fun, the pool area is great and the nightlife is A1........ But the rooms are not the cleanest, they're actually not a bad standard, but just don't feel clean. The grounds are also beautiful, but again, not clean and tidy. It won't take much to make this place amazing......... Not sure they can see that... More

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St. Croix
Top Contributor
106 reviews 106 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just went for a few days to celebrate my wife's birthday. The hotel is a two minute cab ride from the airport. They have plenty of places to eat along with a pretty nice casino. The rooms are very nice and modern and clean. The main reason to stay at this hotel is the outdoor areas. The pool and beach... More

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for your Great Review! We are very delighted that you enjoyed your stay with us. It has been our goal to ensure that your stay is a perfect 10, your comments are very much appreciated. Again our sincerest thank you. We look forward to welcoming you back Susan.wilkerson@hilton.com More

ny
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My husband & I booked the El San Juan Resort & Casino with high expectations! Unfortunately , they were not met! We arrived on Monday, the beach ( which is public ) & the pool ( which is not public) were PACKED with locals. The locals were very, very loud & there were A LOT of kids ( which were... More

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Susan.wilkerson@hilton.com More

Punta Cana
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Problems with the check in- check out process. The room is not ready at the check in time so we spent 3 hours to get ready the room. Check out the system was down so not proceeds to check out and I was called few hours later for the process. Also, the room had a strong smoking air in the... More

Review collected in partnership with Hilton Hotels & Resorts

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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)

Additional Information about El San Juan Resort & Casino

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino 4*
Reservation Options:
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Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino Puerto Rico/Isla Verde

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Isla Verde #4 Luxury Hotel in Isla Verde #5 Casino Hotel in Isla Verde #6 On the Beach Hotel in Isla Verde
Hotel Class
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting- ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award wining restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 
Number of rooms
386

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