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El San Juan Resort & Casino

4.0 of 5 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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#9 of 14 Hotels in Isla Verde
1,699 Reviews 3.5 of 5 stars
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El San Juan Resort & Casino
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El San Juan Resort & Casino
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1,699 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (551)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

This is an old-time favourite of my wife (grew up in PR) and we staid here once 13 years ago, of which I reasonably good memories. Back for a second time in August 2014. First, let's get the price out of way. You need to be fully aware that if you book through Expedia (like we did) or something similar,... More

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Nashville, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This could be an exceptional resort if it were not for the room appointments, or lack thereof. Bathrooms are very small and tv's are very small for size of rooms. Service, lobby, onsite restaurants, casino all very nice.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Went for our 25th anniversary for a week. We had to change rooms 3 times due to water falling from bathroom ceiling mold in bathrooms and the bathrooms by pool were gross. A prison bathroom was probably better. And cats all over pool area. Gross

Was this review helpful? Yes 2
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your stay in our area. We apologize for the problems you encountered. We are addressing the issues you mention with our housekeepers and maintenance staff. Our guest feedback and act accordinglly to rectify. Thank you Susan.wilkerson@hilton.com More

Albuquerque, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

For a Hilton Resort, the property and accommodations appear great. The rooms are comfortable, and very clean. The grounds are clean and maintained nicely. The beach area is not the best. Dirty and appears unsafe. What's missing is the hometown attitude. Maybe the staff has had it's fill with tourist and guest expecting something above a friendly smile and want... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I lost going to Puerto Rico, stayed at five different hotels. All different and great in their own way. Love the beaches.. will always go back . The restaurants in the El San Juan and surrounding area.. are very good.

Was this review helpful? Yes 1
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for your review, I appreciate you taking the time to share your honest feedback and very happy to hear you enjoyed the property and all the vast amenities she has to offer. I appreciate your loyalty, and I look forward to the opportunity to welcome you back to our beautiful resort! Best Regards Susan.wilkerson@hilton.com More

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

Hotel has decent pool and entertainment. Rooms need to be updated for what your paying a night to stay here plus let's not forget about the 18% resort fee. Hotel shows its age. The concierge service never got back to me about a mishap we had with them.

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for your review, feedback is vital to our operation and appreciate your comments. We are constantly maintaining the facilities and updating our rooms as needed, Please feel free to contact me at your convenience for further detail, in every effort to bettter comprehend the room issues. I will share this feedback with our executive team for their attention.... More

Perth Amboy, New Jersey
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Almost 20 years ago, I stayed at the El San Juan for three months and loved it. I took my wife there a couple time over 10 years ago. This summer I went back with my family and was pleasantly surprised that despite the change in ownership it still impresses. The service on property, rooms, facilities, shopping and restaurants have... More

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for your review, i appreciate your feedback! The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the intent of making the hotel a landmark visitors would never forget…over the years there have been... More

Halethorpe, MD
Contributor
11 reviews 11 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Prior to arriving at the hotel, I spent a week in Dominican Republic. In DR, I experienced maybe one mosquito bite - if that. Things changed once I got to Puerto Rico. In the hotel room I was practically eaten alive! I had ants in my bed, mosquitoes swarming around the room, palm tree rats trying to enter from the... More

Was this review helpful? Yes 2
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a professional pest control company to address and rectify any... More

2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is beautiful all around, the grounds are well kept and the rooms are nice and modern. The pools are nice and clean as well as the hot tubs which I spent a lot of time in. I ate at one of the restaurants there and I didn't like it so much and they are really over priced, there... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

My stay was booked back in May 2014 which half was required upfront as a deposit, of $327.00, on May 14th. .... On May 24 I then saw an additional $327 taken out. After speaking with Accounting, i decided to leave it as is and to have it as a full advance deposit. So now I know that the August... More

Was this review helpful? Yes 4
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

I appreciate your review about your experience with us. I see that you were unhappy with some of the charges as mwentioned, it is my understanding you had pre-selected several 'upgrade' options at the time of booking your reservation, to which were committed to, although the obligation was released at the property. I do apologize for the confusion this created... More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)

Additional Information about El San Juan Resort & Casino

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino 4*
Reservation Options:
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Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino Puerto Rico/Isla Verde

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