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All 14 Isla Verde hotels

El San Juan Resort & Casino

4.0 of 5 Hotel   |   6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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Ranked #9 of 14 hotels in Isla Verde
A recent review
5 of 5 stars reviewed yesterday
MSmith32118 Port Orange, Florida
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1,442 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Port Orange, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

The resort was beautiful and well maintained. The staff was helpful and very polite. Angelo the Door Man was stellar. He was helpful - above and beyond. Always willing to make a suggestion for any meal; places to go, things to do.

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Eden
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I spent 2 days at the El San Juan as we usually do before heading out into "La Isla" as the locals call anything outside San Juan. With 3 pools, a gorgeous beach, and lushly landscaped property we always chose the El San Juan even though we have stayed in almost every hotel along the Condado and... More

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hebron, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

dated dirty cabana rooms , noisy, broken fridge. constant water pouring off of the roof could not use the patio. the food was cold in the morning and the waitstaff was hard to track down We had been happy when we stayed in the tower but this time we felt secluded. The beds are full of noisy springs. there was... More

Review collected in partnership with Hilton Hotels & Resorts

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New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked our stay for a week, for my husband, 14 year old daughter and me for spring break. I read alot of the reviews, and was admittedly apprehensive as to what to expect. However, except for one glitch at the beginning of the stay, we had a wonderful time and were very happy to stay at the El San... More

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San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Great place to stay overall. The hotel needs to improve on it's check in policy. 4 o'clock is a very late time to check in and I had to wait 3 hrs in the lobby with my family until my room was ready. Had another issue with Susan the manager about a billing issue. She was very rude and unprofessional.... More

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San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

For the price your paying this hotel has nice clean rooms with direct access to the beach. With the bar close bye you can grab a drink and soak in the sun. The hotel service is very helpful and friendly. In particular Mr. Berrios the doorman, went above and beyond his duty of hospitality when helping me recover my cellphone.... More

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Raleigh, North Carolina
Top Contributor
104 reviews 104 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Never ever stayed in this hotel but the service and grounds were absolutely impeccable. From the Carlos my desk and customer service manager to Gloria my cleaning lady. They has a great smile and were very courteous, Although plenty of people complained about the pool etc, but that is expected. The service was outstanding. They went out of their way... More

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New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I have stayed at the El San Juan Resort & Casino many times in the past and have always had a great experience. Unfortunately this trip was not to be the same. It was downhill from the start - the woman checking us in at Front Reception was abrupt and rude. The staff were hit or miss. One day our... More

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Peachtree City, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Thank you Susan and Yvonne for making a special occasion even better. My husband and I stayed at the hotel for both business and pleasure and to celebrate our anniversary. As Hilton Diamond members, we were upgraded as well as receiving a wonderful bottle of champagne and a delicious plate of assorted cheeses. We have been coming to the hotel... More

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Washington, New Jersey
Contributor
19 reviews 19 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I just realized I never wrote a review for our honeymoon stay in October. The hotel and outdoor areas can be beautiful, but there were some areas (like the brick around the pool) that need some work. We stayed in an ocean view villa, and it was a very beautiful room. The only problems we had were; the fridge didn't... More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)

Additional Information about El San Juan Resort & Casino

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Isla Verde
#5 Casino Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino 4*
Official Description (provided by the hotel):
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting- ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award wining restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan
El San Juan Hotel
The Waldorf Astoria Collection
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino Puerto Rico/Isla Verde

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