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All 14 Isla Verde hotels

El San Juan Resort & Casino

4.0 of 5 Hotel   |   6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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Ranked #9 of 14 hotels in Isla Verde
A recent review
5 of 5 stars reviewed yesterday
Sam W Cincinnati, Ohio
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1,431 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cincinnati, Ohio
Senior Contributor
26 reviews 26 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

For six months I traveled to the Island on business. Isla Verde is convenient to everything including the airport, and has one of the best beaches on the island. I like it here versus Condado or other areas because it has a good mix of tourists, locals, and US ex-pats. It is NOT strictly a tourist spot. During this period... More

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Farmington Hills, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

My girlfriend and I recently traveled to San Juan a few days ago and LOVED our trip. We were surprised to read so many negative reviews about this hotel, but we decided to stay at the hotel regardless of what others have said. We were more than happy we did. The Hotel is absolutely gorgeous. The pools, the beach, and... More

Was this review helpful? Yes 1
New York City, New York
1 review
3 of 5 stars Reviewed 4 days ago NEW

Arriving at the hotel the lobby was very nice, bars, seating areas, etc., Furthermore, the room we had on ground level was outdated, old funiture, paint chipping towards patio doors, but the bed was very comfortable. In addition, another pro was that the patio faced the pool which was a few feet from the patio. Another issue was that besides... More

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Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Well... Where to start. First off the resort is very nice. Grounds are well kept and access to the beach. The problem we had was the room. Don't waste your money on a casita. Probably the dirtiest room I ever stayed in from a hilton property... We asked to have are room cleaned after we arrived because the bathroom was... More

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NYC
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Just returned from El San Juan 4/12/14. first i'd like to say as a Hilton chain, i was really dissappointed in the condition of the room and the furniture. i stayed in the Cassita, the room was very old and dated, no fridge. furniture was dated and stained, a liken to something picked up from a side walk sale. Peeling... More

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Ellenwood, Georgia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We are currently on vacation here at El San Juan Hotel and our service is great thanks to Angelo & Jose Medina the Bell Men outside. He made us feel very welcomed and opened up the city of San Juan up to our eyes. Hilton should be pleased to have such great employee as these guys. Josque was also excellent... More

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you so much for your review, and for recognizing Angelo , Jose and Josue! We are happy to hear you are enjoying your stay at the El San Juan and taking advantage of all the amenities she has to offer. We Look forward to welcoming you back very soon! Susan.Wilkerson@hilton.com More

Providence, Rhode Island
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My fiancee and I stayed at this wonderful hotel in late January 2014 and had a wonderful time. Getting out of temperatures in the single digits would have been enough at this time of year but we had a marvelous time at the hotel and in old San Juan. The concierge we met while at this hotel truly made our... More

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East Greenwich, Rhode Island, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed at the El San Juan Resort for a week long vacation. I had read lots of reviews prior to picking a hotel (limited myself to Hilton hotels to use points) and El San Juan seemed like the best option for us. It was definitely NOT a quiet hotel. The pool area is great, lots of chairs and... More

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New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the hotel in the first week of April, 2014 and had one of the most relaxing and enjoyable vacations. The pool area is fantastic, the beach is a couple of steps away, the service is competent and friendly but not overwhelming and the amenities are really first class.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

Wonderful weekend at the El San Juan..by far the best hotel on the strip. Great pool! Customer Service by Carlos Marquez was exceptional! Great customer service. Cant wait to go back! Miami Meat Market and the Hibachi restaurant were great, with a lively atmosphere.

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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)

Additional Information about El San Juan Resort & Casino

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Isla Verde
#5 Casino Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#8 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino 4*
Official Description (provided by the hotel):
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting- ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award wining restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan
El San Juan Hotel
The Waldorf Astoria Collection
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino Puerto Rico/Isla Verde

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