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El San Juan Resort & Casino

4.0 of 5 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino
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El San Juan Resort & Casino
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1,771 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed yesterday NEW

Loved the hotel and the beach, and the many pools. Housekeeping was fabulous. Really enjoyed the stay. My only complaint was that it was near the airport but not near Old San Juan and it cost $19-25 dollars each way to go to Old San Juan. Also, there are some restaurants within walking distance and that was great.

Review collected in partnership with Hilton Hotels & Resorts

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San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

To celebrate our 2nd Anniversary we decided to stay at the hotel for its location (metro area),also been told it was good but we had never been . From the first night we received excellent service , we had dinner in the restaurant; La Piccola Fontana (exquisite). Excellent food and service. The food arrived quickly and the waiters were very... More

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Westwood, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

.i did not stay at el san juan resort so that's why i rated it as average. what is rated to me as excellent is the door man there. his name is angelo and even though i was not a guest of hotel i frequented there to eat at restaurants and play at casino. angelo was always so gracious and... More

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Guatemala
Top Contributor
69 reviews 69 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I spent 3 nights at the El San Juan while I attended a business meeting. The hotel looks like it was built 20 years ago, however it looks renovated and the rooms are spacious and have nice views of the ocean. The pool area is great, it has direct access to the beach, the lobby is huge and has a... More

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1 review
3 of 5 stars Reviewed 4 days ago NEW

The hotel itself was very nice, clean and offered many amenities. We enjoyed the lounge and our bartender was amazing. Unfortunately, the room was not what I would have expected from a 4 star resort. We were on the 9th floor of the hotel and we could still hear everything. The walls were paper thin. Also, our bathroom was not... More

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Sharpsburg, Ga
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my second stay at the El San Juan, and it was much better this time than the last. The rooms had been upgraded, and the amenities were much nicer. But it's the people that really make the place. I can't think of a more accommodating group of employees that at the El San Juan. The breakfast buffet is... More

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1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel itself and the grounds are beautiful there is no question about that. The food in the restaurants in the hotel are rather expensive breakfast for 2 ran about $50. In the pool/beach area a drink is about $14.00 and a burger for example for $20. The check in process was a bit ridiculous I waited for over 20... More

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for sharing your review! All of our guest feedback is extremely important in every effort to improve our services for your future enjoyment as well as that of all of our guests. We will address the issues you encountered with the Front Desk staff, and I do apologize for what was a less than an exemplary arrival experience.... More

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Just had our dream wedding at the El San Juan Hotel! Our ceremony was under the Banyan Tree and was so intimate and lovely. The perfect setting for our group of 60 guests. Amnel was amazing and our guests had an absolute blast! The food was delicious ( not always the case at weddings) down to the last bite. Everyone... More

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Contributor
17 reviews 17 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

For all the trip advisor readers. This hotel is truly a beautiful thing to see. The lobby decor makes you feel that you are in "The Great Gasby" movie. The chandelier, wooden bars, the ceiling, etc is breathtaking. The casino has the same theme and the nightlife in the lobby is amazing. On the weekend the have live music and... More

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San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed 6 days ago NEW

Good room and good swim pool. The bed is litter too soft for me and you can see the sunshine from the bed every morning.The hotel located very closed to the beach and have a big supermarket nearby. Room is very big and Wifi is also good too.

Review collected in partnership with Hilton Hotels & Resorts

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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)

Additional Information about El San Juan Resort & Casino

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino Puerto Rico/Isla Verde

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