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All 14 Isla Verde hotels

El San Juan Resort & Casino

4.0 of 5 Hotel   |   6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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Ranked #9 of 14 hotels in Isla Verde
A recent review
3 of 5 stars reviewed yesterday
1RONNIE29 Sarasota, Florida
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1,672 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (545)
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English first
Sarasota, Florida
Top Contributor
54 reviews 54 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is not a 4 star resort,maybe 3.At arrive i open my room to find people sleeping in the room,very embarassing.Day 1 i had no hot water to shower.They send the repair guy and on day 2 i had no cold water.They send another repair guy and on Day 3 i had no hot water again.They have 3 big swimming... More

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Mayaguez, Puerto Rico
2 reviews
3 of 5 stars Reviewed yesterday NEW

The best hotel in S.J for night life and beach area, but the rooms need to be upgraded ASAP, specially the mattress, I woke up with back pain every single morning, (not even in a $20 dollar Motel, you will find mattress so bad) Same for the Brest fast, not what you expect for a $25 Brest fast. Very good... More

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1 review
4 of 5 stars Reviewed yesterday NEW

This is a very nice hotel to stay for the value. The staff are helpful and the grounds very clean! It sits right on the beach and provides lounge chairs with umbrella free, but you need to arrive early if you want to get one. Best to stay over the weekend for activities. Party in the lobby is fun.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 days ago NEW

Should definitely stay here if you'd like to travel all the way here and get bitten by bed bugs!! To start off the staff at the concierge is really unfriendly. After my wife and I reported that bed bugs had bitten us we were sent to our rooms and told to wait for a housekeeping manager who didn't show up... More

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zephyrhills
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Back again and just as wonderful !!! Puerto Rico people are so gracious and will do anything to make you comfortable. I love this hotel ! My son joined us - his first visit and wants to return also. You must get acquainted with Susan the office manager she is amazing ! Thank you again Susan for all you do... More

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philadelphia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Just arrived at the hotel to start our vacation and it's turned into a nightmare. First, the hotel staff is very unprofessional and room not available till way after checkin in time of 4pm. Even the managers at the hotel are unprofessional. When I asked one after the check in time when our room would be available, they told me... More

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

they initially put us in a room under construction. a pipe coming from the ceiling. ladders. dirt on the bed. bext room our keys didnt work 4x. so we moved down the hall. oh wait we got a free buffet breakfast out of it. fantastic. in summation -- dirty rooms. keys dont work. nobody is helpful. upper management does not... More

Was this review helpful? Yes 2
New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

i was shocked to see the change of the hotel. My stay for the 3 days was most shocking, the first room smelled like mildew and had a broken closet, when changed to a new room that room had dirty pillow cases, and hair in the shower. It took house keeping 10 tens to come to the room with new... More

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Boston, Massachusetts, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've been to Puerto Rico 6 times in my life and I have stayed in the El San Juan Resort & Casino 5 times of which 4 of those times I earned an incentive trip from work where everything was paid for. On this most recent trip I went with friends for a 40th birthday party so I was paying... More

Was this review helpful? Yes 2
boston
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The pluses, location is great - near to the airport and right on a beach. The hotel manages to have a ton of activities without feeling like a cruise ship. They have a dance cluub on site that draws a good crowd. The DJ was diappointing but overall a fun experience. There is alos a live band and DJ in... More

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for your review, We are happy to hear you enjoyed all the amenities the resort has to offer, including 7 Restaurants, 7 bars, 3 pools, full service spa and gym, casino, 2 Starbucks, boutique shops, jewelry stores, Beauty salon....and much more.. Feedback is extremely important to us, and we take immediate measures to address, I thank you for... More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)

Additional Information about El San Juan Resort & Casino

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino 4*
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino Puerto Rico/Isla Verde

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Isla Verde #4 Spa Hotel in Isla Verde #5 Casino Hotel in Isla Verde #6 On the Beach Hotel in Isla Verde
Hotel Class
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting- ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award wining restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 
Number of rooms
386

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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