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All 14 Isla Verde hotels

El San Juan Resort & Casino

4.0 of 5 Hotel   |   6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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Ranked #9 of 14 hotels in Isla Verde
A recent review
4 of 5 stars reviewed 3 days ago
willtravel1102 Augusta, Georgia
  • Overview
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1,649 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (537)
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Augusta, Georgia
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I would definitely stay here again. While it's true that the rooms could use some fine-tuning, the excellent staff, pool area, beautiful beach and proximity to some fun local restaurants make up for it. In particular I'd like to single out Jonathan at the front desk who went out of his way to be helpful. I observed him handle a... More

Was this review helpful? Yes 2
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I was not impressed by this hotel. We asked if there was an upgrade available on a Sunday and the lady at the desk was timid to even look at the computer. The room itself was ok. The view was terrible. It was the view of the parking lot. Not romantic and not as high as I wanted to be.The... More

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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your stay in our area. We apologize for the problems you encountered. We will address these issues immediately with our housekeepers. Again, we apologize for all of the inconveniences. We want you to know that you can contact me at susan.wilkerson@hilton.com so we can make this right.... More

Westchester New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

would like to thank Ricardo Angelou and Irwin great door greeters Loraine at the front desk always helpful.stood August 1thur august 12 great time special thanks to Ms Wilkerson for being helpful with my request been staying here for the last 12 years cant wait to go back next yearNight life awesome always a great stay stood with wife and... More

Was this review helpful? Yes 1
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location of the property is great. Very close to locate shops and restaurants. Must eat at Mi Casita which is walking distance from the hotel. The staff members were very professional and friendly. I even developed a lifetime friendship with Kevin from Housekeeping. who was very friendly. Cant wait to return.

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

The resort is very relaxing in the day and fun at night. The location is great. walking distance to stores and local super market (which is much cheaper, food /drinks). Lots of dancing And live music in the lobby at night. The rooms are cleaned very well daily and the staff is very friendly. Kevin from Housekeeping, along with other... More

Was this review helpful? Yes 1
randolph nj
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I vacationed at the El San Juan from Aug 9-16 with 15 members of my family. I read all the reviews and was very nervous about going. Here is the truth-What a great place to go with the family. The staff is very friendly and helpful. The rooms are a little dated but if you request a premier floor the... More

Was this review helpful? Yes 2
Brooklyn, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

BEDBUGS !!!! BEDBUGS !!! I've spent 9 days in this hotel and let me share some of my experience !!! on the second day I woke up itching and started searching my bed for a cause of sudden bumps on my legs. after just few minutes of searching i find a dead bedbug right under the mattress. At that point... More

Was this review helpful? Yes 5
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

I want to apologize for the unfortunate experience that you had at our hotel. I understand your uneasiness about a bed bug problem and I can assure you it is our priority to provide a safe and secure environment for all our guests, every Hilton employee is required to complete an annual, intense training in bed bug detection and other... More

Flushing, New York
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a one week stay! We had an outstanding experience. Everything was exceptional! We stayed in the main tower which was very clean and our view was breath taking! The very first person we met was Angelo. He helped us get out of our cab and welcomed us to the Resort. His contagious smile and courteous assistance was... More

Was this review helpful? Yes 7
Lawrenceville, GA
Top Contributor
65 reviews 65 reviews
54 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

First the good points about the property. Excellent location. The property is beach front with beautiful swimming pools. The property is beautifully landscaped and lush. The La Terraza restaurant is very nice with good food and service. It has a beautiful views of the ocean and the swimming pools. The lobby is stunning with it's ornate woodwork and chandeliers. The... More

Was this review helpful? Yes 4
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and... More

Jacksonville, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Have been there twice in the last 4 months and have enjoyed my stay immensely. I would recommend the garden rooms as they have recently been renovated. Very comfortable beds, cold a/c and clean, large bathrooms. Pool(s) are very clean and tons of comfortable chairs, lounges, etc. Only downside to the pool area is the bar drinks are quite pricey.... More

Was this review helpful? Yes 2
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review

Thank you for your fantastic review and for recognizing Frances at the Front Desk, I appreciate you taking your time to share your experience! I look forward to welcoming you back very soon! Susan.wilkerson@hilton.com More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(77)
  • Very nice(31)
  • Great time(24)
  • Lobby bar(23)
  • Negative reviews(16)
  • Lounge chair(11)
  • Breakfast buffet(10)
  • Front desk staff(9)
  • Hilton Honors(8)
  • Room service(8)

Additional Information about El San Juan Resort & Casino

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino 4*
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino Puerto Rico/Isla Verde

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Isla Verde #4 Luxury Hotel in Isla Verde #5 Casino Hotel in Isla Verde #6 On the Beach Hotel in Isla Verde
Hotel Class
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting- ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award wining restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 
Number of rooms
386

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of El San Juan Resort & Casino and other travelers.
4 questions

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Questions? Get answers from El San Juan Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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