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All 14 Isla Verde hotels

Howard Johnson Hotel Carolina/San Juan

2.5 of 5 Hotel   |   4820 Isla Verde Ave, Isla Verde, Carolina 00979, Puerto Rico
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59%
Ranked #10 of 14 Hotels in Isla Verde
A recent review
5 of 5 stars reviewed yesterday
Genesis M San Juan
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589 reviews from our community

Traveler rating
    153
    171
    139
    73
    53
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182
150
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76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Happy with the service they offered the following people Chanelle, Andrea, Kenny and Natalie. The way we were treated was fantastic they were always willing to serve and make our experience enjoyable.

Was this review helpful? Yes 1
San Juan
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel to be if you are looking for a place to stay one or two nights. It's near to a lot of interesting things as Centro de Convenciones, Old San Juan , PR Coliseum and the beach. I been there a lot of times, for concerts, convention or simply to spend some days in San Juan.... More

Was this review helpful? Yes 2
Management response:

Dear Luis T: Thank you so much for your kind comments about our Howard Johnson Isla Verde Hotel! I’m very happy to know we’ve been able to cater to your lodging needs on numerous occasions providing you a great service on an excellent centric location. Hope to have the pleasure to keep serving you in the future. Have a happy... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed there for 4 nights and the experience was horrible. Our check in time was 3pm and our room wasn't ready until 5pm. They never apologized for the inconvenience. The hallways smelled musty. The bed was rock hard. The cleaning crew took hours to clean the room. I was not satisfied at all! I will never... More

Was this review helpful? Yes 1
Management response:

Dear Heavenhale: Thank you for taking the time to write about your visit to our hotel. I want to offer you a sincere apology for these inconveniences you experienced during your stay, as it does not represent the kind service we strive to provide. Your feedback is highly valued since it helps us look into areas we might have overseen,... More

Newark, New Jersey, United States
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My fiancee and i would like to thank everyone for being so kind!!We stayed there 9/4-9/7 and had an amazing time!The staff was so friendly and joked around with us. The pool was very nice. It was open 24 hours. Faccio pizza was also very yummy! I enjoyed the breakfast. The avena was tasty and that view while eating is... More

Was this review helpful? Yes 2
Management response:

Dear Isamar H: Thank you so much for sharing your awesome experience at our Howard Johnson Isla Verde Hotel! I am thrilled to know that you and your fiancé had such a great time with us thanks to our kind and friendly service, our convenient centric location, and our dining options and breakfast with its amazing view. We’re already anxious... More

Tampa, Florida, United States
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Back in July, when I was looking for a hotel for my Puerto Rico trip, I was impressed with all the good reviews for this hotel. When I actually saw the condition of this hotel, I was shocked by how wrong they were. The only explanation I can come up with is that those July reviews were planted. Upon arriving... More

Was this review helpful? Yes 2
Management response:

Dear Christina J: Thank you for taking the time to share your experience with us. I’m very disappointed to know that you weren’t completely satisfied with your stay, but I want to assure you that all our reviews only represent our guest’s experiences and their feedback. I want to apologize for the inconveniences you encountered at our hotel. You can... More

Kingshill
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

After an horrible hotel experience while in Ponce it was a relief to stay at the Howard Johnson hotel, every one we came in contact with was very helpful the room was clean and we enjoyed eating at the restaurant on site. We will stay there again

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
Jailene S, Executive Administrative Assistant at Howard Johnson Hotel Carolina/San Juan, responded to this review

Dear Wilfred L: Thank you so much for sharing such rewarding comments about your stay at our Howard Johnson Isla Verde Hotel! I’m more than happy to know that you enjoyed your time with us thanks to our kind service, our cleanliness and dining options. We definitely look forward to serve you again soon. Have a happy day! Sincerely, Jailene... More

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Additional Information about Howard Johnson Hotel Carolina/San Juan

Address: 4820 Isla Verde Ave, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Hotel Carolina/San Juan 2.5*
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Also Known As:
Howard Johnson Carolina
Carolina Howard Johnson
Howard Johnson San Juan
Howard Johnson Puerto Rico
Howard Johnson Hotel Carolina/San Juan Puerto Rico/Isla Verde

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