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Howard Johnson Hotel Carolina/San Juan

2.5 of 5
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4820 Isla Verde Ave, Isla Verde, Carolina 00979, Puerto Rico
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Howard Johnson Hotel Carolina/San Juan
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Ranked #10 of 14 Hotels in Isla Verde
A recent review
4 of 5 stars reviewed 4 days ago
Judith S Saint Louis
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743 reviews from our community

Traveler rating
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    225
    181
    88
    65
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230
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97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (743)
  • Mar-May only
    (227)
  • Jun-Aug only
    (140)
  • Sep-Nov only
    (178)
  • Dec-Feb only
    (198)
All months
1 review
1 of 5 stars Reviewed 6 days ago NEW

We stayed in hotel for 6 days, and people were nice, with good breakfast, bad wifi connection. BUT THEY FORGOT TO LOCK MY ROOM FOR HOURS!!!! AND manger Luz lied to me that she would give me an answer that night on May 21,2015. I didn't even get response the next day, she had my phone number and all my... More 

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Travelers are raving about these Isla Verde hotels

philadelphia,PA
2 reviews
2 of 5 stars Reviewed 2 weeks ago

This hotel need a update the room it's too old and my room don't have any windows only 4 wall like a motel.

Review collected in partnership with Howard Johnson

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Miguel R, General Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review

Dear Edwin O: I'm sorry you weren't able to fully enjoy your stay with us. I want to share with you that we are currently under renovations and in the process of upgrading the whole property. We would love it if you gave us a second chance so you can enjoy this exciting and fresh improvement. I can assure you... More 

San Dimas, California
1 review
3 of 5 stars Reviewed 2 weeks ago

The cable TV was not working and the staff was informed. However, nothing was ever done to resolve the issue. In addition to that, at check-out the ladies at the counter were preoccupied with texting on their phone and were very rude. Checking in was the complete opposite the gentleman attending us was very helpful and pleasant.

Review collected in partnership with Howard Johnson

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San German, Puerto Rico
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is really well located and I would have to say that is one of only good things of it. You will be in a place where you can find a lot of things like restaurants, stores and you could walk to them. The staff was polite and friendly but one of the lady’s that cleans was rude. I... More 

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Park Falls
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

My sister and I spent our first night in Puerto Rico at the Howard Johnson. The staff was extremely friendly and helpful. We were in a room on a floor that was under renovation and when completed, I am certain it will be beautiful. The bed was so comfortable, I wished I could have taken it home with me.The hotel... More 

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Miguel R, General Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review

Dear Wayne M: Thank you for taking the time to write about your experience at out Howard Johnson Hotel! Friendliness is one of our main goals , so your comments about our service show us that we are on the right track. I am very happy that you were able to enjoy our kind service and our wonderful location. We... More 

Dayton
1 review
2 of 5 stars Reviewed 3 weeks ago

Upon arriving lobby was nice...waited to be acknowledged by front desk person for approximate ly 5 minutes....he was waiting on customer...elevator took forever to transport to floor during entire stay. The rooms were somewhat outdated but you get what you pay for. I was expecting more I guess....I would stay at a different hotel should I return to San Juan.

Review collected in partnership with Howard Johnson

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Guadalajara Metropolitan Area, Mexico
1 review
3 of 5 stars Reviewed 4 weeks ago

Breakfast Was good and the rooms were clean. But I dont no why my blanket was in between my sheets and the room was freezing. I called the front desk and ask someone to come and fix the A/C Which they did come But did not see any difference.

Review collected in partnership with Howard Johnson

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