The bed was fine and the room was clean, but the air conditioner was stuck on the highest setting, the washcloth was missing, and the internet was criminally bad. Despite having four different networks, I couldn't sign on.
Dear Joseph J,
On behalf of the entire team at Howard Johnson, Carolina thank you for taking the time to tell us about your overall experience during your visit. We are pleased that you enjoy the bed and the cleanlinnes of the room. However we apologize for what we fell short. I can assure you that this was an isolated...
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I stayed with 3 friends at this Howard Johnson. We had two rooms on the second floor. The lobby area was very clean and the staff was very friendly and let us check in very early. One of our rooms was facing the main road in front of the hotel and had a moderate noise level. The other one had...
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Dear Voyager2190,
Thank you very much for taking the time to share your experience about your recent stay with us. We are delighted that you were pleased with our hotel location, lobby area and breakfast in general. However we are sincerely apologetic for the area where we fell short. Once we are aware of any dissatisfaction we make every effort...
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I have stayed here before on my way home as it is very close to the San Juan Airport, this time my husband and I stayed here, and the place has a great location and a great friendly staff.
We had a problem with the thermostat at the room, and inmediately the manager Carmen
Maldonado and the a/c maintenance man...
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Dear Rose T,
Thank you for taking the time to share your experience at Howard Johnson, Carolina. Your kind comments about the service provided by our staff members and myself are truly appreciated. We are commiteed to provide excellent costumer service and this letter make us confident that we are achiving our goal!
It was a pleasure meeting you and...
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I enjoyed my stay here. Coming from Canada and having stayed at a "3 star" hotels in Toronto, Im suprised at the quality of HOJO Isla verde. Everyone was very friendly and was able to assist in recommending different tourist activities. I met someone in PR who stayed at the Verdanza and she said my hotel was a lot nicer...
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Dear ELTONYToronto,
Thank you for taking the time to share your experience about our hotel. We are pleased that you choose Howard Johnson, Isla Verde and that you were satisfied with our friendly staff, cleanliness of the room and hotel location. However, we are apologetic for the inconvenience with the roon keys and gym equipment and are pleased that this...
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This place has a great location: not too far from the airport and across the street from the beach. It is also a great value for the price, which also includes a free continental breakfast.
Reviewed October 15, 2011
Dear Gilbert G,
Thank you very much for taking the time to tell us about your recent experience with us and for your continue loyalty. I look foward to being of service in the near future and greet you in person. We love having you here!
Best Regards,
Carmen Maldonado -Hotel Manager
cmaldonado@empresassantana.com
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Flashback to 1970!!! Traveled to Puerto Rico on business last week and needed to spend one night in a hotel in San Juan close to the airport. Sure, it was cheap, but you get what you pay for. Upon entering the lobby the stench was overwhelming...maybe the hotel was experiencing sewer problems? I don't know, but my co-worker and I...
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Dear GeOrgiaMom,
Thank you for taking the time to share your experience with us. We are pleased that you decided to choose our hotel and that you were satisfied with the service, comfortable bed and price. At the same time we are sincerely apologetic for your dissatisfaction with the room decor and look in general.
Your letter have been discussed...
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This hotel was like a scary movie that had come to life. The toilet and bathtub were pinkish brown...very old and not well maintained. The were long black hairs on the wall, tub and floor. The shower didn't drain so the water was up to your mid-calf by the time you took a shower. The customer service was a joke,...
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Dear Annie571,
I want to take a moment to apologize for your recent experience at our hotel. I can assure you that comments like yours are unexpected for us and we are surprised and embarrassed to know that we did not meet your expectations. Our hotel goal is to go above and beyond to for every guest so that they...
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Good service, clean rooms, near the beach, and airport, very good location. It has nice pool, Breakfast is served in the restaurant on the top floor where you can enjoy a beautiful sight of the city.
Dear Miguel A,
Thank you for thaking the time to leave feedback on your recent stay at Howard Johnson. We are pleased that you enjoy the hotel in general and look foward to welcome you back very soon. We love having you here!
Best Regards,
Carmen Maldonado - Hotel Manager
cmaldonado@empresassantana.com
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We stayed at this hotel one night on our recent visit to Puerto Rico before traveling to another location. Once there, we found that it was at a good location across from the beach. I chose this hotel because it was close to the airport, had parking available at a $6.96 daily charge, and included a continental breakfast.
Upon entering...
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Dear Beachy722Maryland,
Thank you very much for taking the time to tell us about your recent experience with us. We are delighted that you enjoy your stay with us overall; especially the location, lobby and service. I truly apologize for the issues you experience with the breakfast. We can assure you that once an issue is brought to our attention...
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My girlfriends & I planned a weekend in PR to celebrate birthdays but this was a last minute trip. We had very little lead time to plan so this hotel was perfect since it was across the street from the beach. They had a pool that was very beautiful, a little unexpected for this hotel. Unfortunately, not all of the...
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Dear Diricos,
Thank you for taking the time to leave feedback on your recent stay with us since we value each and every guest's opinion. We are also delighted that you enjoyed your stay overall; especially the location, room and staff. However, we are apologetic for the bad smell at the lobby area . We will continue to improve and...
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