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Embassy Suites by Hilton San Juan Hotel & Casino

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8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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Free Night & $100 Credit
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Best prices for: 1 room 1 guest
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Embassy Suites by Hilton San Juan Hotel & Casino
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Embassy Suites by Hilton San Juan Hotel & Casino
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1,585 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
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Bevely Hills, United States
4 of 5 stars Reviewed 3 days ago NEW

I did not hear the casino at night so that was good, my room was sound proof . Breakfast everyday what a way to start off your day. Although the hotel doesn't provide a shuttle to and from the hotel there are taxi that will take you for $15.00 to and from the hotel for a 5 min ride. There... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
New York City, New York
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I booked The Embassy Suites for 9 days. I have stayed there several times but I truly think this is my last. The first day our bathroom sink was clogged we reported it and had someone come fix it. The TV did not work properly at all, most channels had no signal of snowy recepetion. Twice we had someone come... More 

Was this review helpful? Yes 5
Cleveland, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel is very nice. 10 minute walk to the beach. Hotel provides beach chairs and umbrellas. Very nice beach. Breakfast is very good. The best coffee we have ever had at a hotel. Rooms were spacious great for a family of 4. Pool area very nice. Happy hour is ok. Line is long.

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Joann K: Thank you so much for taking the time to review our hotel. We are delighted to hear that you enjoyed our spacious and redesigned suites and our delicious coffee. We look forward to seeing you back again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager More 

Pennsylvania
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in this beautiful hotel for a week of vacation! It is centrally located, only about a block and a half from the beach and very close to tons of restaurants! Our room was spacious and clean, and all of the employees were friendly. The pool is wonderful, although sometimes a bit loud and crowded. The continental breakfast was... More 

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear kno33: Thank you for staying with us and for taking the time to review our hotel. I am glad you enjoyed our redesigned suites and our facilities. I shared your comments about our breakfast and beach services with the Director of Operations, I apologize for the inconveniences. Thank you again for your feedback and we hope you will consider... More 

Winchester, Virginia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I celebrated our 1 year anniversary here. The free drinks are great as well as the breakfast. Make sure you're comfortable standing in line with the other guest as it can get backed up. The only downfall of this hotel is the charge for early check in and yet again if you request a late check out.... More 

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Adam S: Happy Anniversary! Thank you for taking the time to share your review with us. We look forward to have you and your wife as our guests again soon! Sincerely, Aixa Berrios Manager More 

Washington DC, District of Columbia
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was close in proximity to both the airport and the beach. Everything was within walking distance! Taxis were also available out front with very courteous door men. My friends and I stayed a total of 3 nights. We thoroughly enjoyed the complimentary made to order breakfast and happy hour drinks!!! The pool was gorgeous as well. The casino... More 

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear naable1201: We are delighted to hear that we exceeded your expectations during your first visit to our hotel. We look forward to seeing you back again soon at the Embassy Suites San Juan! Thank you! Aixa Berrios Manager More 

New York, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The workers seem to be going through the motions but very few enjoy or even try to act like the enjoy there job. I spoke with a few of the employees and they seemed as if they were just going through the motions.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Jeffrey B: I really appreciate your taking the time to share your comments. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort. Sincerely, Aixa Berrios Manager More 

hackensack, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was great with breakfast and complimentary drinks in evening.. Near beach and restaurants. transportation was on site. taxis were expensive. the pool area was nice with bar available, laundry on site.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Tisa Ann G: Thank you so much for sharing your review with us! We are very happy to hear that you had a wonderful time during your stay. We are always working hard to enhance our guests’ experience. We hope to welcome you back soon to the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager More 

Maryland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed here for 2 nights with my husband and son. We had a 2 bedroom suite that was plenty spacious for the 3 of us and very comfortable. The breakfast was delicious. There are signs in the elevator regarding expected wait times depending on when you go to breakfast and we definitely took this advice when planning out... More 

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear tomandkarenmorton: What a fantastic review! We are so happy to hear that you enjoyed your stay so much. We hope to have you and your family as our guests again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager More 

So Cal
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my go to place whenever I visit PR., I love the casino downstairs, if I am travleing with kids - the beach is close by, Easy to get a taxi, the hot breakfast is delicious. The Staff is very friendly.

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Evelyn91730: Thank you for staying with us and for sharing your wonderful review. It is great to hear that you are satisfied with the service your received from our Team Members, they are the best! We look forward to seeing you back again soon!. Sincerely, Aixa Berrios Manager More 

Hotel Review Summarization

What travelers say

  • Pool area(15)
  • Happy Hour(14)
  • Very nice(7)
  • Breakfast buffet(6)
  • Free drink(5)
  • Outback steakhouse(4)
  • CUSTOMER SERVICE(3)
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Dining (9)
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Children's Pool (4)
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The Hotel (52)

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Hotel & grounds (20)
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Room/suite (31)
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Pool/beach area (24)
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Dining (17)
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Bathroom (4)
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Other (25)
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