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Embassy Suites by Hilton San Juan Hotel & Casino

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8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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1 room 1 adult
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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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1,757 Reviews from our TripAdvisor Community

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Center Moriches, New York
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I've been to PR many times and I often struggle to find a comfortable place to stay. My search is over. There are probably ritzier places to stay, but that's not my thing. My family and I were happy staying here. We felt safe and staff was pleasant. The rooms were very clean and spacious. All the amenities you could... More 

Helpful?
Thank Stephanie M
iowa
Level Contributor
9 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

We stayed for a day and a half before our cruise. When I booked I was a little disappointed that this was the least expensive place I could find for our family, it seemed expensive. We were coming in very early in the morning and had to book an extra night to ensure we'd have a room ready. The resort... More 

Helpful?
Thank avgsuperheroine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

The pool is the highlight of this hotel, along with breakfast. The rooms are clean and the lobby well kept. The staff could work on friendliness. If you are not a silver or gold Hilton Honors member, be sure to stop and purchase your own bottled water. Several of the vending machines on the floors are broken, and you cant... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lori M
nyc
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Embassy Suites for our last visit in 2013 and we will be staying there again next week. We visit San Juan just about every other year. We used to stay in Condado, but we find the beach in Isla Verde is bigger and you get to interact more with local people and families at the beach.... More 

Helpful?
Thank minimal4me
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Rooms were spacious and clean. Staff was very friendly. Free breakfast was amazing! WIFI terrible!. Pool was clean, large, perfect temp and beautiful! Calming in AM and music around noon on. Pool menu and onsite cafeteria had mostly kids/pub food which was sub par. Stay on the right side of the hotel (looking at hotel) if staying weekend nights. We... More 

Helpful?
Thank Gayleonthemove
Shermans Dale, Pennsylvania
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Enjoyable, good beds, good food! Lots to do while you're staying there. Enjoyed the happy hour and free breakfast was more than your typical continental fare. The pool was quite nice, and wifi worked while we were out in that area. One bad note, not sure if there was a real bird or recorded bird sounds in the lobby area,... More 

Helpful?
Thank Tommysgirl96
beaumont,tx
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

got off cruise ship that morning and was expecting a long wait... decided to ask if there was a room available and it was... small fee but it was worth not having to wait 4 hrs in lobby... there is a holding area for your luggage if you do have to wait and check in... great opportunity to go up... More 

Helpful?
Thank marie2theB
Chicago, Illinois
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms were very nice; we did have the shower curtain bar partially come off and it took 2 days to get it back up. Other than that, the pool was nice and the FREE daily, FULL breakfast was a great bonus. Omelettes and eggs cooked to order. Also, a FREE happy hour daily. Great base for shopping and exploring... More 

Helpful?
Thank bctravels54
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello bctravels54: Thank you for taking the time to review our hotel. We are very happy to hear that you enjoyed our renovated suites and delicious breakfast. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager More 

Virginia
Level Contributor
72 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Poor internet, overpriced watered down drinks and sloppy breakfast are the down points. Great staffer titis is a high point. Nice location near the beach and airport. The pool bar has the water red down drinks 10 dollars for a six oz drink with minimal alcohol is a ripoff.

Helpful?
Thank lotsotripsneedsleep
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear lotsotripsneedsleep: I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. I will share your comments with our Food & Beverage Team. Thank you again for... More 

Fontana, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed for two nights pre-cruise. Room was well maintained, quiet and comfortable. Disappointed with both the breakfast and the evening manager reception. Breakfast was not what we were used to after many ES stays from Maryland to Florida. Evening reception had bottom shelf drinks, so poor in taste that we did not drink them after two sips. Pool area was... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A S
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear A S: Thank you for staying with us and for sharing your comments. I understand from your review that you are disappointed with some aspects of your stay. We appreciate your business and sincerely apologize that we did not provide with everything you are accustomed to receive from us. I will share your comments with our Food & Beverage... More 

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