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Embassy Suites by Hilton San Juan Hotel & Casino

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8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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1 room 1 guest
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Embassy Suites by Hilton San Juan Hotel & Casino
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1,612 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
  • English first
  • French first
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  • Italian first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (1612)
  • Mar-May only
    (497)
  • Jun-Aug only
    (437)
  • Sep-Nov only
    (292)
  • Dec-Feb only
    (386)
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1 review
5 of 5 stars Reviewed yesterday NEW

The size of the room was ok, location is great there is a chili's restaurant around the corner and a Denny's a few blocks away from the hotel. There is a children's museum about 15 minutes drive. There is complimentary drinks for about 2 hrs lines are usually long but shorter lines for the complimentary popcorn and nachos mostly the... More 

Was this review helpful? Yes
New York City, New York
5 of 5 stars Reviewed yesterday NEW

This is not my first experience at this particular emabassy suites. Hotel is in a great location around shopping and a short taxi ride to Old San Juan. My only complaint is hotel does not have shuttle bus other than that hotel is beautiful.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Cocoa Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Better not be more than 2 people or you will practically be begging for extra towels..etc. Family of 5 here and had to go to Front Desk EVERY DAY. Family of 5 was given 2 towels and 1 washcloth!! Seriously. Breakfast was great the 1st 2 days. You can only eat so much of the same thing EVERY day. Became... More 

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear jessnlou: First of all, thank you for your feedback of your stay with us. I apologize that we did not meet your expectations. I can assure you that our main priority is for our guest to have an exceptional stay with us. We try hard to make sure all of our guests have a rewarding stay. We hope you... More 

New York, NY, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Service is very poor, expecially check in. If that is your first experience with a hotel, then the check in and the hotel staff should be great. Not this hotel. Melvin, at the front desk was not nice, and he did not offer us anything. We wasted an entire day!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Denise P: Thank you for your feedback of your stay with us. Guest satisfaction is our top priority and we try very hard to make sure all of our guests have a rewarding stay. I sincerely apologize if we were not able to deliver this for you. Thank you again for your comments and we hope you will consider... More 

saginaw, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

I truly enjoy myself everytime I have gone to the hotel. It is clean and the staff is wonderful. The food is good and it is an enjoyable experience. The pool is clean and the hot tub is relaxing. My family truly had a wonderful time as well as a tan.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Jo Anne H: Thank you for sharing your comments with us. We are delighted to hear that you and your family had such a wonderful time during your stay and that you are satisfied with the service you received from our Team Members. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager More 

Grand Turk
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

From the moment we got there it was a like I was at home the front desk clerk Ralph was very friendly and welcoming, even the valet guys were very helpful and friendly, the breakfast each morning was off the chain, and lets not talk about the happy hour ooh hee, I wish I could of stayed a little longer,... More 

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello carolyn s: What a fantastic review! Thank you for sharing your comments with us especially the ones about our Team Members, they are the best, we are very proud of them! It is great to hear that you enjoyed our facilities and our delicious breakfast. We hope to welcome you back to the Embassy Suites San Juan during your... More 

Puerto Rico
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel is located at an isolated lot farm away from main avenue. Hotel have a small pool. Do not have a beach. When i arrived i found dark hairs on the room floor, the bathtub and on the cabinet. Very disgusting. It seems that it was cleaned with a dirty cloth. You can hear people talking in front of your... More 

Was this review helpful? Yes 6
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Galant: Thank you for staying with us and for taking the time to review our hotel. I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. I already shared your comments with our Team. Please know that this is not typical of our hotel and... More 

San Antonio, Texas
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel is located within minutes from the best beaches in Puerto Rico and not far from Old San Juan and the International Airport. The Casino is top notched and customer service was excellent! Hotel see through elevators and tropical atmosphere were great. There is a Gazebo in the middle in the middle of the patio with comfortable chairs and... More 

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Louis G: Thank you so much for taking the time to review our hotel. We are very happy to hear that you enjoyed our convenient location and our facilities. Thank you also for your comments about our Team Members, I already shared your comments with them. We look forward to seeing you back again soon at the Embassy Suites... More 

Ny
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My Husband and twin girls just got back from San Juan - the Embassy Suites. Everything was PERFECT for our entire stay (well, 99%) of it. Everyone was FANTASTIC to us - so accommodating. Special call out to Maria - the evening host at the reception. From the we arrived - we were treated,, well, like we were on vacation.... More 

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear cruiseondude: Thank you for sharing your comments with us. We are delighted to hear that you and your family enjoyed your stay so much. We are always working hard to make our hotel the most family friendly and enhance our guests’ experience. We hope to welcome you back to the Embassy Suites San Juan during your next trip to... More 

Atlanta, Georgia
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was extremely friendly and very accommodating!!!! I would stay here again, again, and again. The room were very clean and easy to upgrade if you talked to the staff downstairs. The pool was nice and clean..... Again I would stay here again.

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Dale C: Thank you for taking the time to review our hotel. We are very happy to hear that you had a great time during your stay with us. Thank you also for your wonderful comments about our Team Members, they are the best! We look forward to seeing you back soon again and again and again! : )... More 

Hotel Review Summarization

What travelers say

  • Pool area(15)
  • Happy Hour(14)
  • Very nice(7)
  • Breakfast buffet(6)
  • Free drink(5)
  • Outback steakhouse(4)
  • CUSTOMER SERVICE(3)
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Dining (9)
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Children's Pool (4)
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Pool (30)
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Restaurants and Bars (12)
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The Hotel (52)

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Dining (24)
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Bathroom (8)
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Hotel & grounds (30)
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View from room (4)
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Family/play areas (2)
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Other (46)
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