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Embassy Suites by Hilton San Juan Hotel & Casino

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8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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1 room 1 guest
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Embassy Suites by Hilton San Juan Hotel & Casino
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1,615 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My mom's family and my mom and myself came down to Puerto Rico for my cousin's wedding. We are currently staying here and are NOT impressed. For one, my mom and I got in late and nothing was open. There is literally no food available in the hotel after 11 or so. There's not even vending machines with food in... More 

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Kayla I: Thank you for your feedback of your stay with us. I apologize that we did not meet your expectations. I was extremely disappointed to read from your review that you had some issues at our hotel. I already shared your comments with our Team. Please do not hesitate to contact our Manager on Duty if you would... More 

california
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Got off our CCL cruise ( Sunday) and took a taxi ( $20) to the hotel , it was early (9am) and told check in was at 4 and could check in early for $25 so we did considering our flight was early the next day , we asked if we could have the breakfast that morning as we didn't... More 

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello lvacationlover: Thank you for taking the time to review our hotel. We appreciate your comments. It is great to hear that we were able to accommodate your requests and that you are satisfied with the service you received. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager More 

Waterloo, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My family stayed Embassy suites 8/14-16 for a pre cruise stay on the carnival liberty and then stayed Sunday August 23 for 1 night. We arrived at about 4PM small line for check in, that process was fine, got to our room which was clean had plenty of towels for family of four, cocktails for 2 hours 5:30-7:30 with snacks... More 

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello K K: Thank you for your comments, we appreciate your feedback. We are very happy to hear that you are satisfied with the service you received. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The size of the room was ok, location is great there is a chili's restaurant around the corner and a Denny's a few blocks away from the hotel. There is a children's museum about 15 minutes drive. There is complimentary drinks for about 2 hrs lines are usually long but shorter lines for the complimentary popcorn and nachos mostly the... More 

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Cindy F: Thank you for taking the time to review our hotel. Glad you enjoyed your experience. We hope to welcome you back to the Embassy Suites during your next trip to San Juan! Sincerely, Aixa Berrios Manager More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

This is not my first experience at this particular emabassy suites. Hotel is in a great location around shopping and a short taxi ride to Old San Juan. My only complaint is hotel does not have shuttle bus other than that hotel is beautiful.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello MikeOliver411: Thank you for your review, we appreciate your kind words. It is great to hear that you enjoyed your stay. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager More 

Cocoa Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Better not be more than 2 people or you will practically be begging for extra towels..etc. Family of 5 here and had to go to Front Desk EVERY DAY. Family of 5 was given 2 towels and 1 washcloth!! Seriously. Breakfast was great the 1st 2 days. You can only eat so much of the same thing EVERY day. Became... More 

Was this review helpful? Yes 5
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear jessnlou: First of all, thank you for your feedback of your stay with us. I apologize that we did not meet your expectations. I can assure you that our main priority is for our guest to have an exceptional stay with us. We try hard to make sure all of our guests have a rewarding stay. We hope you... More 

New York, NY, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Service is very poor, expecially check in. If that is your first experience with a hotel, then the check in and the hotel staff should be great. Not this hotel. Melvin, at the front desk was not nice, and he did not offer us anything. We wasted an entire day!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 4
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Denise P: Thank you for your feedback of your stay with us. Guest satisfaction is our top priority and we try very hard to make sure all of our guests have a rewarding stay. I sincerely apologize if we were not able to deliver this for you. Thank you again for your comments and we hope you will consider... More 

saginaw, United States
1 review
4 of 5 stars Reviewed 1 week ago

I truly enjoy myself everytime I have gone to the hotel. It is clean and the staff is wonderful. The food is good and it is an enjoyable experience. The pool is clean and the hot tub is relaxing. My family truly had a wonderful time as well as a tan.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Jo Anne H: Thank you for sharing your comments with us. We are delighted to hear that you and your family had such a wonderful time during your stay and that you are satisfied with the service you received from our Team Members. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager More 

Grand Turk
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

From the moment we got there it was a like I was at home the front desk clerk Ralph was very friendly and welcoming, even the valet guys were very helpful and friendly, the breakfast each morning was off the chain, and lets not talk about the happy hour ooh hee, I wish I could of stayed a little longer,... More 

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello carolyn s: What a fantastic review! Thank you for sharing your comments with us especially the ones about our Team Members, they are the best, we are very proud of them! It is great to hear that you enjoyed our facilities and our delicious breakfast. We hope to welcome you back to the Embassy Suites San Juan during your... More 

Puerto Rico
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel is located at an isolated lot farm away from main avenue. Hotel have a small pool. Do not have a beach. When i arrived i found dark hairs on the room floor, the bathtub and on the cabinet. Very disgusting. It seems that it was cleaned with a dirty cloth. You can hear people talking in front of your... More 

Was this review helpful? Yes 7
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Galant: Thank you for staying with us and for taking the time to review our hotel. I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. I already shared your comments with our Team. Please know that this is not typical of our hotel and... More 

Hotel Review Summarization

What travelers say

  • Pool area(15)
  • Happy Hour(14)
  • Very nice(7)
  • Breakfast buffet(6)
  • Free drink(5)
  • Outback steakhouse(4)
  • CUSTOMER SERVICE(3)
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Dining (9)
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Children's Pool (4)
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The Hotel (52)

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Bathroom (8)
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Hotel & grounds (30)
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View from room (4)
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Other (46)
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