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Embassy Suites San Juan Hotel & Casino

3.5 of 5 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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#6 of 14 Hotels in Isla Verde
1,226 Reviews 4 of 5 stars
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Embassy Suites San Juan Hotel & Casino
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Embassy Suites San Juan Hotel & Casino
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1,226 reviews from our community

Traveler rating
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    217
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    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boonsboro, United States
1 review
5 of 5 stars Reviewed yesterday NEW

My family and I stayed in a two bedroom suite for three days before a cruise. Friendly, clean, great price for all of the amenities. Would definitely stay again in this hotel. The breakfast and evening reception probably saved my family at least $150 on the trip.

Review collected in partnership with Embassy Suites Hotels

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Mississauga, Ontario
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Embassy Suites Hotel for one night prior to our cruise. We loved the hotel. It was just gorgeous with a beautiful courtyard and lots of ambiance. There was plenty of room to sit and relax. Our room was large and clean, with a vey comfortable bed and great shower. We enjoyed its proximity... More

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Rocky Mount, North Carolina
Contributor
17 reviews 17 reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband had to travel to San Juan on business, and his contact there recommended another hotel, but we opted for the Embassy Suites for its free breakfast and evening reception, which made it a great deal in terms of overall cash out of pocket. We'd definitely stay there again for just that reason. There's a full grocery store next... More

Was this review helpful? Yes 1
Heartland of KY
1 review
3 of 5 stars Reviewed 6 days ago NEW

Hotel met expectations--just as I expected from Embassy Suites. Has two restaurants within hotel. Rooms are adequate and hotel is convenient. My problem was with their "early check-in" program. We had stayed at the hotel two weeks prior and had confirmed the reservation for our next stay. There was no mention of construction. We had agreed to pay extra to... More

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Massachusetts, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed for one night before taking a cruise from Puerto Rico. Hotel was clean. Food was very good. Staff was very friendly and helpful. Pool at hotel is gorgeous. Beach was a short walk and had chairs and towels available. Fast food restaurants like Wendy's, Burger King, Subway and Taco Bell were within 2 blocks. Also a small supermarket.... More

Review collected in partnership with Embassy Suites Hotels

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NY, United States
1 review
5 of 5 stars Reviewed 1 week ago

great staff, clean rooms and bath, convenient to airport, A great place for easy access and extra amenity of breakfast and evening reception a nice freebie. Would definitely return in the future. Casino is small but dealers are friendly.

Review collected in partnership with Embassy Suites Hotels

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1 review
1 of 5 stars Reviewed 1 week ago

Rooms dated, maid service came late to clean on more than one occasion. Concierge useless. Staff had nonchalant attitude and lacked of customer service. The only thing going for it was the Bellhops and Valet, they were cordial and attentive.

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Though this experience was 1 year ago (2013) I felt compelled to write this review. The hotel it self was very nice and the employees were very nice and helpful. The location of the hotel couldn't be better. It's just minutes away from everything. Shopping, the beach, and some restaurants are right in the area. The problem came from when... More

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chicago, United States
1 review
5 of 5 stars Reviewed 1 week ago

I haven't been to the Embassy in a few years. They are currently renovating. I've always enjoyed my stay there. The stars are the staff. They go out of their way to make your experiences the best possible. Nice pool and good restaurants.

Review collected in partnership with Embassy Suites Hotels

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Walden, NY
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Was in P.R. for my aunt's 80th birthday. The hotel was central to everything...had all the amenities you could want...enjoyed the pool, casino, complimentary cocktail hour and breakfasts. Only complaint is the very salty food at Outback Steakhouse...killed my steak...inedible for me. The little café with salads was better. The room was great but the pullout sofa should have a... More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Happy Hour(17)
  • Very nice(12)
  • Outback steakhouse(10)
  • Breakfast buffet(7)
  • Free drink(6)
  • CUSTOMER SERVICE(4)
  • Friendly and helpful(3)
  • Resort fee(3)
  • Cab ride(3)

Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
Number of rooms: 299
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde

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