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Embassy Suites San Juan Hotel & Casino

3.5 of 5 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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Embassy Suites San Juan Hotel & Casino
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Embassy Suites San Juan Hotel & Casino
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1,245 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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BOSTON
1 review
2 of 5 stars Reviewed 3 days ago NEW

Employees especially valet attendant totally ignored us when arrived. Too busy laughing and conversating with a group of about 6 other employees and disregarded our arrival. Had to get out of car and break up their conversation by asking if there were any valet service available. Other guest was annoyed as well. Then he gave us attitude because of interruption.... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear MSBLACKDRESS: We are so sorry for this experience as the Team is usually very attentive to all our guests. I apologize that your first impression wasn’t what you deserved. Although we didn’t meet nor exceed your expectations at the entrance or arrival, I hope that the rest of your stay was exactly what you expected when vacationing on our... More

Andover
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this location the night before a Disney cruise. Half of the property was under construction. The cost for 1 night for a family of 4 was $280.00. They claim they have free breakfast and a free happy hour but they are hardly free when you consider what you pay for 1 night. There are stray cats roaming... More

Was this review helpful? Yes 1
embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Hello Pam C: A Disney Cruise, how exciting. Hope it was a blast for you and your Family and that the magic of Disney Land guided your paths at all times. I am sorry that you felt that the available rate was costly as it truly depends on the time of year as we often offer discounted rates for Families... More

Naperville, IL
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here one night before a cruise in December 2013. It was pouring when we arrived but the Manager's reception made everything all better! They do check before you order drinks if you are actually staying at the hotel. The Bacardi was free flowing. We were informed that because we ordered "rum and coke" we got... More

Was this review helpful? Yes
embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Tripplanner12: It is so rewarding when we read postings as yours where you definitely took advantage of all the added value amenities that our Brand has to offer. I am so glad to hear that your vacation escape was everything and more. We hope to have the opportunity to welcome you back next time where we will hopefully even... More

Memphis, Tennessee
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me start with the good: great location for beach; airport and restaurants. Excellent hot breakfast that included an omlette station; pancakes; sausage links; eggs cooked to order; bacon; fruit; oatmeal; cereal, juice and coffee. Nice happy hour every evening with rum punch, wine, draft beer, chips and dips. The hotel had two restaurants, a bar and casino. Now the... More

Was this review helpful? Yes 1
embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Lynnette L: Thank you so much for your posting regarding your most recent stay with us as it looks like you truly enjoyed your stay. And although you heard some noise during your stay, I can ensure you that this noise was an exception so early in the morning. The soft renovation should start no early than 9:00 a.m.... More

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My niece and I celebrated my 60th birthday at this Embassy Suites from 10/01 thru 1/04/2014. We had a great time. The concierge desk setup a sight seeing tour of the Bacardi rum factory, which the driver was running a little late in picking us up, and they contacted them right away to find out where they were and how... More

Was this review helpful? Yes 1
embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear sandyW056: The best part of your posting is that we created a wonderful WOW Memory on such an important event in your life with the company of your niece. We are so glad to know that you had a fantastic time and we look forward in welcoming you both back with us soon. Sincerely, Marisol Colón General Manager 787-641-3263 More

Murrells Inlet, South Carolina
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at this particular hotel from October 5 - 10,2014 with my 3 married daughters. It was under renovations of the top three floors so we were woke up each day to the sound of hammering & drilling. The furniture & carpet were stained, the cleaning service was terrible! We paid $21.00 plus a day for VALET parking &... More

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Deborah M: Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced with the constructions at our property. We want you to know that the comments we... More

Minneapolis, Minnesota
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The Embassy Suites is close to the airport, but the walls are paper thin. (Please note, in Oct. of 2014 they were renovating, so perhaps they are working on solving this problem.). Great breakfast. Very nice pool. Be prepared for cabs which are plentiful - hotels do not have shuttle service to the airport nor to the city nor ports.

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Kristi W: Thank you for staying with us and for taking the time to review our hotel. We are glad you enjoyed our breakfast and our pool. We hope to welcome you back during your next trip to Puerto Rico! Sincerely, Aixa Berrios Manager More

Contributor
16 reviews 16 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just spent 6 days at the Embassy Suites in San Juan. It is a very nice hotel and within walking distance to the beach which is 2 blocks away. A very easy walk. The hotel has beach chairs and umbrellas, along with towels available to use for their guests. The breakfast was exceptional. Made to order omlets, eggs, pancakes, etc.... More

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Lynn S: Thank you for taking the time to review our hotel. We are so happy to hear that you enjoyed our beach services and our delicious breakfast! We look forward to seeing you back again soon, Sincerely, Aixa Berrios Manager More

Rio de Janeiro, Brazil
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am very pleased to be a week at this hotel in Carolina, Puerto Rico and I will be happy to come back again. It was a excellent choice to be doing business and pleasure at the same time. Closer to restaurant, a block away from the beach, nice swimming pool and gym 24 hours available.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Carlos C: We are delighted to hear that you had a great time during your stay with us. Thank you for sharing your comments, we look forward to seeing you again during your next stay! Sincerely, Aixa Berríos Manager More

Tampa, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay seven days with our parents which are in their mid nineties. The breakfast was very good and it had cooked to order breakfast. The hotel is being remodeled, but it did not cause any problems. Everyone was very friendly and helpful. There is a grocery store (Pueblo) around the corner we found out from the valet person. The... More

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Hello Tampafriend: What a great review! Thank you so much for taking the time to share your feedback with us. We are very proud of our hotel and staff. We are happy to hear that you and your family enjoyed your stay with us. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Happy Hour(17)
  • Very nice(12)
  • Outback steakhouse(10)
  • Breakfast buffet(7)
  • Free drink(6)
  • CUSTOMER SERVICE(4)
  • Resort fee(3)
  • Cab ride(3)
  • Lounge chair(3)

Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde

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