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All 14 Isla Verde hotels

Embassy Suites San Juan Hotel & Casino

3.5 of 5 Hotel   |   8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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Ranked #6 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Ettress S Omaha
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1,192 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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Omaha
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Complimentart breakfast was really good, just needed to stay on top of items running low and out. The evening receptions were really nice, would be better if more snacks were offered. The frogs in the pond were rather annoying especially at night, you could here them four floors up when trying to sleep.

Review collected in partnership with Embassy Suites Hotels

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new jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I usually stay at the Embassy Suites Dorado but was tired of the drive and inconvenience of getting there so when I booked this hotel, I was so excited to be in close proximity to the airport and to have stores and restaurants close by. Upon arrival we were greeted by two staff members that were helpful. Our room was... More

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Playa Hermosa, Costa Rica
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

I recently stayed here in connection with a wedding group I coordinated. I have stayed at a number of Embassy Suites and this one is near the bottom of my list. My room was in need of some refurbishing but OK. The fact that they have 1 maid per floor permits minimal service to each room. Resort fees are outrageous... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I have stayed at many Embassy Suites with my family of 6. It is almost always offers a good value and quality service. My stay in Embassy Suites San Juan was the opposite. The hotel staff was unprofessional, room keys were handed to you in a xeroxed, folded piece of paper. The rooms were unclean and the cleaning staff apparently... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
connecticut
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

The pool was great. So were the staff. Very friendly!!! Very good breakfast. Any concerns were addressed immediately. Only thing I disliked was the week of hotel fees and taxes which amounted to $248.50. That is way too much money. I would rather have spent that money at some nice restaurants and maybe rent a boat and some tours. If... More

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embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear fabfive16: Thank you so much for posting your comments on tripadvisor.com regarding your most recent stay with us. We are pleased that overall you enjoyed your stay and that our Team exceeded your Customer Service Levels Expectations. Regarding the fees and taxes, all Hotels in Puerto Rico charge the government tax, resort fees and taxes to the room rate.... More

St. Thomas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my family's first time visiting this property. We normally stay in the Condado area but was seeking a change this time around. The hotel staff that greeted us was very nice. Our room was clean however we needed more towels. When we called, we received 3 sets of towels throughout the night! I guess more is better than... More

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embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear simply_bittersweet : Thank you for your comments on tripadvisor.com and especially on how accommodating our Team was. They see all tripadvisor.com posts on their Computer near our Human Resources Office so they know what our guest comment about them and our Hotel. I am glad that you selected the Isla Verde area for your Family’s vacation on this particular... More

Bellevue, Nebraska
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

From the outside it looks very well kept and up to date. Wait until you check in (45 minute process....no joke!) The rooms are NOT clean or at least 522 wasn't. The condition of the hotel is not good either...many issues in my room! It did not live up to my expectations of EMBASSY SUITES. I worked in valet and... More

Was this review helpful? Yes 1
embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Aaron J: We appreciate your feedback on tripadvisor.com as it is used to continue improving not only our Hotel conditions, but especially our Customer Service Levels. Our check in time is from 4:00 p.m. on so I am sorry if you waited too long beyond this time. Sometimes our guest arrive super early and after a long trip, the... More

Trenton, New Jersey
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The wife and spent six nights from the 7/22 to 7/28. We have discovered that this is a great place to stay after twenty plus years of visiting the island to see family and also vacation. Hotel service is outstanding and they serve a full complementary breakfast every morning like all other Embassy Suites. Do you know how much money... More

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Jersey B: Thank you so much for choosing to stay with us time and time again! We appreciate your support. We are delighted to hear that you had a great time and that you were impressed with our service and enjoyed our amenities. We look forward to seeing you again during your next stay, Sincerely, Aixa Berrios Manager More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We had come from Fajardo, and got to Embassy suites late, but had called and they said we have your reservation. When my husband checked in he said they only had a king or 2 double beds available. The room that was reserved was given away. He was quite upset as he was with his mom and for specific reasons... More

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Christine O: I appreciate the review of your recent stay at our hotel. I am so glad to see you were satisfied with the service you received from our team members, we will share your comments with them. We are sorry that you are disappointed with the condition of the suite, we will start our rooms renovation this year.... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

If you are boogie than you shouldn't stay here but we didn't come to sit in the room so we loved it, free breakfast free drinks , the taxi was expensive but who cares, we went ATV riding it was fun, the beach need more umbrellas, and beware of hidden resort fees,

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Hello MsTravelAgentLeta: Thank you so much for choosing to stay with us! We are so happy to hear that you enjoyed your stay. We hope to welcome you back during your next trip to San Juan! Sincerely, Aixa Berrios Manager More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Happy Hour(17)
  • Very nice(12)
  • Outback steakhouse(10)
  • Breakfast buffet(7)
  • Free drink(6)
  • CUSTOMER SERVICE(4)
  • Friendly and helpful(3)
  • Lounge chair(3)
  • Resort fee(3)

Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde

909 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Isla Verde #3 Spa Hotel in Isla Verde #4 Casino Hotel in Isla Verde #6 Family Hotel in Isla Verde #8 Romantic Hotel in Isla Verde
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 
Number of rooms
299

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Embassy Suites San Juan Hotel & Casino and other travelers.
2 questions
A TripAdvisor Member
25 days ago
A TripAdvisor Member
25 days ago

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Questions? Get answers from Embassy Suites San Juan Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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