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Embassy Suites San Juan Hotel & Casino

3.5 of 5 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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Embassy Suites San Juan Hotel & Casino
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Embassy Suites San Juan Hotel & Casino
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1,324 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

The hotel seemed to be recently renovated as our room was very nice. Bell staff was great and had the most friendly person we encountered during our stay. Management and other staff need a lesson in friendliness. Will not stay here again because of this. If you don't want to be in customer service I would recommend something else for... More 

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Canada
Top Contributor
111 reviews 111 reviews
37 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed for 2 nights prior to our cruise and were happy repeat customers! The newly remodeled suites were lovely and well appointed. The complimentary morning breakfast is amazing as is the Happy hour every evening. Lunch and Dinner can be had at the Outback Steakhouse which is in the property. Lovely pool area and plenty of outdoor seating.

Was this review helpful? Yes 2
Saint Paul, Minnesota
Top Contributor
76 reviews 76 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Embassy prior to a cruise. We have stayed here before and really like the location. Check in was smooth and the front desk crew were very friendly. We noticed that now you need to flash your room card in the elevator to get it to move. It's a new security feature since the last time we... More 

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Atlanta, Georgia
Contributor
17 reviews 17 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel doesn't give you the feel that you are out of the country, it continues along the lines of the Embassy Suites brand. The inside of the rooms look better than American brand Embassy hotels. And the pool is incredible that makes you just wanna sit out there all day. Only downfall about it is it is by the... More 

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Chicago
Top Contributor
88 reviews 88 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I recently spent 3 nights at this hotel and when writing reviews you have to take into account the price paid and raise or lower expectations based on value. The value for money is good when considering you get a decent breakfast and a cocktail reception. The pool area even though it is next to a freeway is attractive. But... More 

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St.Thomas, U.S. Virgin Islands
1 review
5 of 5 stars Reviewed 1 week ago

Best hotel my s/o and I have ever stayed at. Complimentary breakfast was excellent, hotel room was clean and the furniture and room set up was beautiful. The entire hotel had a romantic atmosphere to it, and we definitely will recommend this hotel. My s/o and I look forward to returning to this hotel in a few months for another... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Keshana G: Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our newly renovated suites and complimentary breakfast. We look forward to seeing you again during your next stay. Sincerely, Aixa Berrios Manager More 

New York City, New York
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a hotel we have stayed at a handful of times on our way to the British Virgin Islands. The hotel is in a great location and the pool is beautiful. Not a bad place to stay a night or two waiting for your next flight. Staff is courteous and helpful.

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear cesalamon: Thank you for staying with us once again and for your positive comments, we appreciate your feedback. We are happy to hear that you enjoyed our renovated suites and that you found our team members to be courteous and helpful. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager More 

Greenville, South Carolina, United States
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a long weekend here prior to leaving on a cruise. There were 29 in our group and arrangements were made in advance with Betsy Caraballo. She was very helpful. The rooms were very nice along with all the amenities normally associated with an Embassy. The Outback on site is excellent for a late dinner after a long flight. It... More 

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear davesc2015: Thank you for taking the time to review our hotel. We are delighted to hear that you had a great time during your stay and that you are pleased with Betsy's assistance. We are very proud of our hotel and team members! We hope to welcome you back soon. Sincerely, Aixa Berrios Manager More 

Sanbana Grande, Puerto Rico
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

It is me second time with my family in this hotel and still the goodness. The rooms are recently remodeled and the look beautiful. The service is great, the happy hour and the morning breakfast are spectacular, the rooms were quiet and super clean and the Outback restaurant super. It was a nice vacation for a weekend.

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear paquitin: Thank you so much for taking the time to review our hotel. It is great to hear that you stayed with us again and had such a wonderful time. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager More 

Caledonia, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed, with my family of five, at this hotel last March and have chosen to stay here again this coming March. I have read the reviews (and noted the same negative review posted under three different profiles)! My family's experience at the Embassy Suites was definitely contrary to these negative reviews. While we had a slight mix-up at check-in... More 

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear KLInce: Thank you so much for your positive comments. We are delighted to hear that you had such a wonderful time during your stay last year and that you will be staying with us again. Our team members are always working hard to enhance our guests’ experience. We look forward to seeing you again during your next stay in... More 

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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Happy Hour(17)
  • Very nice(12)
  • Outback steakhouse(10)
  • Breakfast buffet(7)
  • Free drink(6)
  • CUSTOMER SERVICE(4)
  • Cab ride(3)
  • Lounge chair(3)
  • Resort fee(3)

Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#2 Business Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Family Hotel in Isla Verde

776 photos of this hotel

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