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All 14 Isla Verde hotels

Embassy Suites San Juan Hotel & Casino

3.5 of 5 Hotel   |   8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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Ranked #6 of 14 hotels in Isla Verde
Certificate of Excellence 2013
A recent review
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1,076 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Reno, Nevada
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

The Customer service here is fantastic! The staff will go out of their way to make you feel comfortable. The 21.00 a day parking is excessive! The 18% resort fee they charge everyday is excessive for the accommodations. For that fee, the resort should offer free shuttles to and from their spot on the beach. The Embassy's location to the... More

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Toledo, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at ES the night before our cruise. When we arrived our room was not ready, which was ok becasue we were the an hour before check in. Got our room keys, we have booked a 2-room suite becasue there are 5 of us, the suite was just 2 adjoining room. That was also OK. The rooms had an... More

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Huntingdon, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at ES for three days prior to a recent cruise. We arrived at 1 PM on Wednesday and were told our room wasn't ready. Were advised to check after 2, and upon returning to the front desk at 2:30, we were given our room keys. Reception staff were not impolite, but were certainly not very friendly! Furnishings in... More

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Groovey: Thank you for staying with us and for taking the time to write a review about your recent experience. We appreciate your feedback, as we are always working very hard to improve our services. I apologize for the inconvenience you had at check in. We hope to welcome you back during your next trip to Puerto Rico. Sincerely,... More

South Bend, Indiana
Contributor
11 reviews 11 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel. Great amenities. Only a couple of blocks from the beach. Suite was great -- pool area was superb -- evening reception great - breakfast was wonderful. I would not hesitate to stay at this hotel again. If I chose another hotel over this one, it would be to stay directly on the beach.

Review collected in partnership with Embassy Suites Hotels

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear David T: We really appreciate your positive comments and hope to have the pleasure of having you as our guest soon! Thank you! Sincerely, Aixa Berrios Manager More

Denver, Colorado
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Our four night stay was uneventful. The excellent beach is a quick and easy walk from the hotel. Embassy Suites offers WiFi and towels/chair/umbrellas for the beach, though at the hefty fee of $26.52/day. The chairs were the cheapest aluminum PVC strap type with many of the straps missing. The towels were plentiful and appropriate. There is a satisfying free... More

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Respitesearch: Thank you for sharing your experience with us. We are very happy to hear that you enjoyed your stay and that the Tour Desk was very helpful. I shared your comments about the beach chairs with our Engineering Department. We look forward to seeing you again during your next stay! Sincerely, Aixa Berrios Manager More

Newnan, Georgia
1 review
4 of 5 stars Reviewed 4 days ago NEW

My family (husband, 8 year old daughter and 11 year old son) and I spent Spring Break 2014 in Puerto Rico and stayed at this hotel. Though the property is somewhat older we enjoyed our stay tremendously. The rooms were suite style with a separate living room and TV, where my son stayed. We had the main room with two... More

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear J D: Thank you for staying with us and for taking the time to review our hotel. We truly appreciate your feedback. We are delighted to hear that you and your family had a great time and that you enjoyed our breakfast, everning beverages and our facilities. We hope you will return to stay with us the next time... More

Surfside Beach, South Carolina
Top Contributor
82 reviews 82 reviews
30 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed in three Hilton properties while in P.R. We are Hilton Diamond members and travel with children often. This hotel is fair if you need a decent place to stay with kids in San Juan. If you are traveling without children I would advise you find a different hotel. Also, if this is your island/resort vacation you may want... More

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear J D: Thank you for taking the time to review our hotel. We are constantly looking for ways to improve our services and your feedback is very important in achieving this. Thank you again for your feedback and we hope you will consider staying with us again in the near future. Sincerely, Aixa Berrios Manager More

Warren, Michigan
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Hotel is average. The rooms need updating but this is no 5 star hotel and really you are just there to sleep so what if the room is not as updated. Its clean. Staff is friendly. Manager's reception was nice. Pool area nice and clean. Outback was great and the staff was awesome. Breakfast Buffet was great, especially if traveling... More

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear TravelingD79: Thank you for your feedback regarding your stay at our hotel. We are happy to hear that you enjoyed your stay. We hope to welcome you back during your next trip to Puerto Rico! Sincerely, Aixa Berrios Manager More

Chicago, Il
Contributor
15 reviews 15 reviews
11 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a wonderful time at this resort. The pool is just large enough for all, not crowded at all. Drinks at poolside delicious, but expensive. Water seemed cool, but got used to it quickly. Sauna on the 'upper level', was hot, and I mean really hot! The beach is a couple of blocks away, but the resort has a service... More

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Koz: Thank you for the positive comments! We truly appreciate your feedback. Glad you enjoyed your experience. We hope to welcome you back during your next trip to Puerto Rico. Sincerely, Aixa Berrios Manager More

New Brunswick, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel the night before our cruise. I loved the hotel . Cocktail hour was nice , hot breakfast was alright but the $60 resort fee is a little overboard for a nights stay ! That said , all of San Juan charges a resort fee.....just keep in mind when you stay in San Juan. The hotel... More

Was this review helpful? Yes 3
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear charleyann: Thank you for staying with us! We are delighted to hear that you had a great time. We look forward to seeing you again during your next stay! Sincerely, Aixa Berrios Manager More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Happy Hour(17)
  • Very nice(12)
  • Outback steakhouse(10)
  • Breakfast buffet(7)
  • Free drink(6)
  • CUSTOMER SERVICE(4)
  • Friendly and helpful(3)
  • Cab ride(3)
  • Resort fee(3)

Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#5 Family Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
Official Description (provided by the hotel):
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The hotel is also very close to the Luis Muñoz Marín Intl. airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a complimentary full cooked to order breakfast every morning and two hours of beverages every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy Suites San Juan
Embassy Suite San Juan
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde

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