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All 14 Isla Verde hotels

Embassy Suites San Juan Hotel & Casino

3.5 of 5 Hotel   |   8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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74%
Ranked #6 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Dawn G NJ
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1,198 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
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English first
NJ
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We recently stayed here because of the deal we got. We found it a great stay for the 3 nights we were there. Hotel staff was nice upon check-in. Breakfast was great for free, so was the happy hour. Kids loved the pool and the beach was very nice too. Short walk and free use of chairs and umbrellas. Only... More

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New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Went with a large group of 15 people, adults and kids combined. Was a great stay with a good rate. Super close to the airport! I do not recommend this hotel if you are looking to party. It is a close walk to the El San Juan Hotel which is happening. Embassy Suites is a ghost town at night. Casino... More

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Philadelphia
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was traveling with a college volleyball team and we stayed here for 4 nights and 5 days. The pool is lovely and the decor in the lobby is tropically charming. The proximity to the beach is an easy 10 minute (2 block) walk. Once you get to the beach prepare to be happy! It is beautiful with its bluish... More

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1 review
3 of 5 stars Reviewed 3 days ago NEW

Stay in embassy suites for 10 days and it was a so so experience pool needs to be cleaned better, tub was'nt as clean beware of the extremely high resort fees they don't mention until upon your arrival upon us checking out girl took our keys not even a thankyou for staying with us. Keep in mine we stayed here... More

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Woodstock, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Parking is overpriced and very tight to navigate and park. I used HiltonHonors points to book and in my opinion, not worth the points per stay. The hotel staff was responsive, professional and friendly.

Review collected in partnership with Embassy Suites Hotels

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embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Roberto R: Thank you for posting your comments on tripadvisor.com regarding your most recent stay with us. I am especially thankful for your comments regarding our Team as I will proudly share your posting with them. I am sorry about your points and hope that we can make it up to you at another time. Please feel free to... More

Northbrook, Illinois
Top Contributor
64 reviews 64 reviews
48 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is our second stay here -first time 10 years ago. Many of the negative reviews really concerned me - dirty rooms, worn carpet, unfriendly staff etc. This hotel earns a solid 4/5. First the staff - across the board I did not find one person that was not friendly and pleasant. This included a very professional front desk staff,... More

Was this review helpful? Yes 1
embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear mchud: Wow, thank you so much for posting your comments regarding your most recent stay with us. You truly made my day and am grateful that you pointed out the attentiveness of our Team, our Hotel Facility/Amenities and especially that you would be back. We hope we have the opportunity to welcome you back soon and personally thank you... More

Omaha
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago NEW

Complimentart breakfast was really good, just needed to stay on top of items running low and out. The evening receptions were really nice, would be better if more snacks were offered. The frogs in the pond were rather annoying especially at night, you could here them four floors up when trying to sleep.

Review collected in partnership with Embassy Suites Hotels

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embassysuitessanjuan, General Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Ettress S: Thank you for your “Decent Hotel Stay” posting as we appreciate your comments. I would like to clarify that the Embassy Suites Complimentary Drinks and snacks are a standard of our Company in order to be consistent amongst our Brand. Also, the frogs in the pond our actually our Puerto Rican Mascot. The sound you hear is... More

new jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I usually stay at the Embassy Suites Dorado but was tired of the drive and inconvenience of getting there so when I booked this hotel, I was so excited to be in close proximity to the airport and to have stores and restaurants close by. Upon arrival we were greeted by two staff members that were helpful. Our room was... More

Was this review helpful? Yes 4
Playa Hermosa, Costa Rica
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I recently stayed here in connection with a wedding group I coordinated. I have stayed at a number of Embassy Suites and this one is near the bottom of my list. My room was in need of some refurbishing but OK. The fact that they have 1 maid per floor permits minimal service to each room. Resort fees are outrageous... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I have stayed at many Embassy Suites with my family of 6. It is almost always offers a good value and quality service. My stay in Embassy Suites San Juan was the opposite. The hotel staff was unprofessional, room keys were handed to you in a xeroxed, folded piece of paper. The rooms were unclean and the cleaning staff apparently... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Happy Hour(17)
  • Very nice(12)
  • Outback steakhouse(10)
  • Breakfast buffet(7)
  • Free drink(6)
  • CUSTOMER SERVICE(4)
  • Friendly and helpful(3)
  • Lounge chair(3)
  • Resort fee(3)

Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde

743 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Isla Verde #3 Spa Hotel in Isla Verde #4 Casino Hotel in Isla Verde #6 Family Hotel in Isla Verde #8 Romantic Hotel in Isla Verde
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 
Number of rooms
299

Questions & Answers

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1 month ago
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Questions? Get answers from Embassy Suites San Juan Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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