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All 14 Isla Verde hotels

Embassy Suites San Juan Hotel & Casino

3.5 of 5 Hotel   |   8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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74%
Ranked #6 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Amtclt3 Valparaiso
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  • Reviews (1,168)
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1,168 people have reviewed this hotel

Traveler rating
    399
    454
    201
    84
    30
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459
273
37
107
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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English first
Valparaiso
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We loved staying here. Marisol, the hotel manager, went above and beyond to make sure we were taken care of and Johnny, our server at the hotel restaurant took very good care if us as well. He also told us where to go for site seeing and made sure we always went where we would feel safe. Will definitely return.

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Philadelphia, Pennsylvania
Top Contributor
59 reviews 59 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Embassy Suites is a great value for families. The rooms are clean and spacious while they provide complimentary breakfast and a happy hour with free drinks. The front desk and staff members were all very nice and pretty helpful when questions were asked. The hotel also has a nice pool, an arcade, and a gym to add to the nice... More

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Brooklyn, New York
1 review
4 of 5 stars Reviewed 4 days ago NEW

Great location, and a good deal for the price, the free breakfast was good and the free drinks daily was awesome! The hotel staff was very friendly and helpful, and the hotel is very modern and was kept clean at all times of the day and night. The hotel is extremely close to the airport and we were able to... More

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Orlando, Florida
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Was very happy with this Embassy Suites hotel. As a Hilton Diamond member, I stay at dozens of embassy suites nationwide. I was impressed with the service of the staff and the huge pool area which was a hit with the rug rats. The room was clean and up to date. My only complaint was the 50 person deep line... More

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Atlanta, Georgia
1 review
2 of 5 stars Reviewed 6 days ago NEW

I feel compelled to share my experience as a warning to other travelers. I stayed at this hotel on 6/27 for 1 night prior to going on a cruise. During my stay money was stolen from my room. Here is an excerpt from the email I sent to hotel. Note that I have called the hotel after sending the email... More

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Lorna1011: Thank you for taking the time to share feedback on your recent stay with us. Please contact us directly so we can discuss the details of your stay. Sincerely, Aixa Berrios Manager 787-791-0505 More

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was gorgeous with lush greenery inside of the main entrance, free happy hour drinks, excellent restaurant options on site, and a three minute walk to the beach. I would recommend it to anyone!

Was this review helpful? Yes 3
Chattanooga, Tennessee
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We loved our stay at this hotel, except for a very rough beginning. I tried multiple times to line up an early check in (since we have a toddler who needed to nap) without any success. We learned once we got to the hotel that would could pay a little extra to reserve that privelege. They did let us use... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

First I must say the staff is very helpful and friendly. However, the hotel is a huge disappointment. I have stayed at several embassy suites. By far this is the worst one that I have ever stayed. Upon arrival our room was ready front desk check in was very pleasant we arrived at 2 a_m. We decided to take a... More

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

DearCwall W: Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very... More

PA
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at Embassy Suites in Isla Verde a few years back. It is close to the airport which was a plus for us and 2 blocks away from the beach and 1 block away from the main avenue with lots of restaurants, etc. The suites were roomy. We had a 1 bedroom suite. They serve a free breakfast daily... More

Was this review helpful? Yes 1
San Juan, Puerto Rico
Top Contributor
58 reviews 58 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Very spacious rooms as expected from their suites. Our room had a king size bed and a sleeper sofa. The suite had a door that separated the room from the living room where the sleeper sofa was. It had a microwave, coffe maker, fridge and a small sink. The hotel is very well mantained and the room was very clean.... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Happy Hour(17)
  • Very nice(12)
  • Outback steakhouse(10)
  • Breakfast buffet(7)
  • Free drink(6)
  • CUSTOMER SERVICE(4)
  • Friendly and helpful(3)
  • Lounge chair(3)
  • Cab ride(3)

Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde

907 photos of this hotel

Traveler photos: See what travelers like you saw

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Dining (8)
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Pool/beach area (76)
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Room/suite (47)
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Hotel & grounds (55)
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View from room (13)
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Family/play areas (1)
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Bathroom (13)
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Expert photos: Taken by TripAdvisor travel experts

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2 Bed 2 Bath Connecting Suite (156)
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2 Room Suite 2 Doubles (110)
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Amenities (51)
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Children's Pool (7)
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Pool (48)
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Restaurants and Bars (19)
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The Hotel (81)

Management photos: Courtesy of the property manager

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All management photos (107)
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Pool/beach area (15)
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Room/suite (25)
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Dining (15)
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Bathroom (2)
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Hotel & grounds (13)
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View from room (6)
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Family/play areas (1)
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Other (30)

Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Isla Verde #3 Spa Hotel in Isla Verde #4 Casino Hotel in Isla Verde #6 Family Hotel in Isla Verde #8 Romantic Hotel in Isla Verde
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The hotel is also very close to the Luis Muñoz Marín Intl. airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a complimentary full cooked to order breakfast every morning and two hours of beverages every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 
Number of rooms
299

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Embassy Suites San Juan Hotel & Casino and other travelers.
2 questions
A TripAdvisor Member
2 days ago
A TripAdvisor Member
2 days ago

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