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Embassy Suites San Juan Hotel & Casino

3.5 of 5 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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Embassy Suites San Juan Hotel & Casino
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Embassy Suites San Juan Hotel & Casino
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1,295 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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detroit, United States
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel with a family of 5. At first we were promised a roll-a-way bed, which would have met our sleeping needs. But when we checked in we received a newly renovated room, and were told roll-a-way-beds were not available. This made our sleeping situation a little tight. Otherwise than this. It is a good location, friendly... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Montreal, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived late at 2am from a delayed flight. We pulled out the sofa bed to find stained dirty sheets. I was disgusting . Had to go back to front desk with sheet to get a new one which took awhile. Tried to call front desk from bedroom but phone does not work and they used phone in front room.... More 

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear kpChina: Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize for the poor impression we have made. We will use your comments as we continue to evolve our guests' experience moving forward and we hope you will return to... More 

Top Contributor
78 reviews 78 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

What do you do in non-stop rain in San Juan? Spend a lot of time in your hotel! So my buddy and I have a lot of experience to share about five days of drenched restlessness at Embassy Suites. It might be the closest hotel to the airport, which could offer extra appeal to folks with particularly late arrivals or... More 

Was this review helpful? Yes 2
San Diego, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was there for 2 weeks for business and loved it. I have no complaints, the staff was great and they made me feel safe. Loved the breakfast buffet, everything was good and fresh. The restaurants across the street are great, I tried all of them.

Was this review helpful? Yes 3
Texas
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our second visit to this hotel. We stayed here since we arrived late and it is close to airport. We had a king bed which was okay BUT the pillows were horrible. Room was nice and clean and the staff that we met were nice and helpful. This hotel has a small type sandwich shop, I didn't go... More 

Was this review helpful? Yes 1
San Diego, CA
Top Contributor
61 reviews 61 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Like most Embassy Suites, its a great place for business travel - due to the Free made to order Breakfast & afternoon happy hour. I am not sure it is a great place for families. Pros: - Rooms have been recently remodeled; they are large and comfortable - 5 min cab ride from airport, with no air port noise -... More 

Was this review helpful? Yes 1
Plainfield, Illinois, United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Best place to stay before a cruise! Check-in, lay by the pool, grab a bite to eat at the outback in the lobby, complimentary happy (2) hour, free internet, take a cab to El Churry (food truck featured on food network), have a good nights rest and head to your cruise port the next day after a wonderful hot breakfast... More 

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Hello Blake B: What a wonderful review! Thank you for sharing it with us. We always work very hard to enhance our guests’ experience, it's great to hear that the services you received exceeded your expectations. I shared your comments with José, we are very proud of our Team Members! Happy Holidays to you and your family! We hope to... More 

Chula Vista, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was remodel, the service was A+, the food is top flavor. The beach is only a few short blocks from the hotel. The people are very friendly. the staff in the hotel were very helpful all the time.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear Alejandro R: Thank you for taking the time to review our hotel. We appreciate your positive feedback on our newly redesigned suites! We are also very happy to hear that you enjoyed your stay so much. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager More 

Toronto, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived at the hotel post-cruise (meaning early in the morning) and room was not ready. The receptionist provided us a temp room key which gave us access to all the amenities at the hotel, including breakfast, pool, etc. Have to say, it's a nice touch. Room was in true Embassy fashion - living room, dining area, and a large bedroom.... More 

Was this review helpful? Yes 2
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear r_yeu: We really appreciate you taking the time to review our hotel. We are delighted to hear that you enjoyed your stay so much and that you found our team members to be friendly and helpful. Thank you for sharing your comments, we hope to see you soon! Sincerely, Aixa Berrios Manager More 

St. Catharines, Canada
Top Contributor
54 reviews 54 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Large renovated rooms and an intoxicating Happy Hour. Popcorn and chips with salsa are the only appetizers, however the premium booze flows free. Friendly staff and a wonderful breakfast buffet. We spent 3 nights at this great venue, which was our pre -cruise accommodations prior to departure. San Juan is a lovely city, especially the "Old San Juan" district. We... More 

Was this review helpful? Yes 1
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review

Dear CaptainBill217: What a wonderful review! Thank you so much for sharing it with us. We are happy to hear that you had such a great time during your stay and that you enjoyed our breakfast and complimentary drinks. we look forward to seeing you again during your next stay! Sincerely, Aixa Berrios Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Happy Hour(17)
  • Very nice(12)
  • Outback steakhouse(10)
  • Breakfast buffet(7)
  • Free drink(6)
  • CUSTOMER SERVICE(4)
  • Resort fee(3)
  • Cab ride(3)
  • Lounge chair(3)

Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#2 Business Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#5 Family Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde

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