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Embassy Suites San Juan Hotel & Casino

3.5 of 5 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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#6 of 14 Hotels in Isla Verde
1,219 Reviews 4 of 5 stars
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Embassy Suites San Juan Hotel & Casino
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Embassy Suites San Juan Hotel & Casino
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1,219 reviews from our community

Traveler rating
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    471
    216
    91
    32
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483
280
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116
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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NY, United States
1 review
5 of 5 stars Reviewed yesterday NEW

great staff, clean rooms and bath, convenient to airport, A great place for easy access and extra amenity of breakfast and evening reception a nice freebie. Would definitely return in the future. Casino is small but dealers are friendly.

Review collected in partnership with Embassy Suites Hotels

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Though this experience was 1 year ago (2013) I felt compelled to write this review. The hotel it self was very nice and the employees were very nice and helpful. The location of the hotel couldn't be better. It's just minutes away from everything. Shopping, the beach, and some restaurants are right in the area. The problem came from when... More

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chicago, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I haven't been to the Embassy in a few years. They are currently renovating. I've always enjoyed my stay there. The stars are the staff. They go out of their way to make your experiences the best possible. Nice pool and good restaurants.

Review collected in partnership with Embassy Suites Hotels

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Walden, NY
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Was in P.R. for my aunt's 80th birthday. The hotel was central to everything...had all the amenities you could want...enjoyed the pool, casino, complimentary cocktail hour and breakfasts. Only complaint is the very salty food at Outback Steakhouse...killed my steak...inedible for me. The little café with salads was better. The room was great but the pullout sofa should have a... More

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1 review
5 of 5 stars Reviewed 6 days ago NEW

Embassy Suites in Isla Verde is the best kept secret in the island. Good food, complimentary Breakfast and Social hour will start you up right. The casino is great band the Outback Restaurant in the Lobby makes everything great, If you like adventuring on the streets of Isla Verde there is lots to do and see just a small walk... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I have stayed at this facility before, typically a one or two night stay for business in the San Juan area. Spacious rooms, comfortable beds, abundant complimentary breakfast, generous complimentary cocktail hour, attractive pool area. You get the idea. Extremely accommodating staff. My first choice when in San Juan.

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Corpus Christi, Tx, United States
1 review
3 of 5 stars Reviewed 1 week ago

Very disappointing, We were looking forward to soaking in hot tub after long days of walking/shopping. INOP for 3 of our 4 day stay. Other than the hot tub all else was fine, good breakfast and evening social gathering. The Staff was excellent throughout the hotel. The water pressure was poor in the lavatory sink. The casino was nice and... More

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Vineland, New Jersey
Contributor
19 reviews 19 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Let me start with the facility gets a 3 star but because the staff there was very friendly & helpful I gave them another star. We stayed in August & had no problems checking in but our stay was from Tuesday to Tuesday - I could see the front desk over whelmed during the weekend rush. The Pros would be... More

Was this review helpful? Yes 2
Columbus
Contributor
13 reviews 13 reviews
10 hotel reviews
5 of 5 stars Reviewed 1 week ago

I returned from a 7 day cruise and needed to stay in Puerto Rico until my flight the next day so I knew that this was a great choice for a stay. I have stayed at Embassy Suites before so I was familiar with the hotel and I knew that this would be the place to stay until my flight... More

Review collected in partnership with Embassy Suites Hotels

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San Juan, Puerto Rico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Rooms were falling apart and despite the room rate of $240 per night my credit card was ultimately charged $720 for both nights... the only "extras" I were 2 nights of parking. Fees were about $120 a night.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Pool area(20)
  • Happy Hour(17)
  • Very nice(12)
  • Outback steakhouse(10)
  • Breakfast buffet(7)
  • Free drink(6)
  • CUSTOMER SERVICE(4)
  • Friendly and helpful(3)
  • Resort fee(3)
  • Cab ride(3)

Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
Number of rooms: 299
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde

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