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All 14 Isla Verde hotels

InterContinental San Juan

4.0 of 5 Resort   |   5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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76%
Ranked #4 of 14 hotels in Isla Verde
Certificate of Excellence 2013
A recent review
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216 people have reviewed this hotel

Traveler rating
    102
    63
    28
    15
    8
See reviews for
51
76
7
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This was my girlfriend and I's 2nd time to stay at this location. Obviously we came back again because of our 1st experience. From the front door when you walk in till the same door you leave out of to go back to the real world is always outstanding. The entire staff is extremely courteous and will go out of... More

Was this review helpful? Yes 1
Salida, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

This was my first experience with the IHG brand as an event planner and was unbelievably impressed with the hotel and their staff. Usually planning a meeting you connect with one or two members of the team and hope that the rest of the staff follows their suit. We had the pleasure of working with all of their staff on... More

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Mississauga, Ontario, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Date of stay: April 9 - 14, 2014 My friend and I stayed here last week and we loved it. The staff was extra helpful and very nice. Shout out to Baron who was very helpful in recommending excursions and places to visit outside of the tourist excursions everyone goes to. Beds are really comfortable and staff is very responsive... More

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Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 2 days ago NEW

This was our honeymoon trip :( First I have to admit...the hotel was beautiful, the pool and the beach areas were amazing, we liked our rooms and the floor was very quiet (7th floor). So we didn't have to deal with slamming doors or people talking loudly even with the families/children that were there....Since it was our honeymoon they did... More

Was this review helpful? Yes 2
Jenkintown, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

My fiancé and I vacationed here in Feb 2014. The hotel is beautiful, right on the beach, with lots of things to do. Great atmosphere for adults and/or children. There are several restaurant options depending on what you're in the mood for. Our favorite was Splash- the hotels outdoor/ poolside restaurant and bar. Although all of the staff was wonderful,... More

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

We appreciate your feedback regarding our property. We are pleased that you find some of our staff to be outstanding. It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel and we hope you will come back and visit us soon! More

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at the intercontinental with my husband and three month old and we are definitely going back! The hotel was very kid friendly, the staff on all levels were super helpful and very nice, and the outdoor pool area was beautiful! I really liked that it felt like a resort without being too large and overwhelming. Also, they have an... More

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great comments about our staff and our property. We are glad to read that you had a great experience with us and that you enjoyed our service levels. We hope you will come back and visit us soon! More

Burnsville, Minnesota
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 days ago NEW

Front desk- Nice staff Bellman-Nice Pool-Loved it Spa-Spent a'lot of money there was great staff also nice Fitness center-Nice Beach area/Bar-Loved it Rooms-The moister would leak on bed from ceiling if you keep your patio open. The bathrooms need updating was dirty w/ paint chipping Bed-HORRIBLE me and my mothers first trip to San Juan and my mother had multiple... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

The location, amenities, and view were just the icing on the cake of this hotel....the foundation and the cherry on top were the employees. I was blown away by the professionalism and the personal touches of all the employees we came into contact with. They were knowledgeable, helpful, interactive, and kind. We couldn't have asked for a better place to... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. There is no greater satisfaction, as customer service professionals, than receiving kind words from a valued guest. We all look forward to the privilege of serving you on a return trip to Puerto Rico. More

Maywood, New Jersey
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I recently came to the Intercontinental for a great 4 day getaway (without the kids yay!) and we had a great experience. The holt was beautiful and clean and the new renovations in the lobby and grounds were beautiful. The rooms were clean and upgraded, the bathrooms were tiny but I had read that in some reviews... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for staying at the InterContinental San Juan and for taking the time to review your experience with us. We truly appreciate that you have shared your feedback with us and we are happy to read that your stay was to your entire satisfaction. As costumer service professionals it is very important to know what our guests think about... More

Lake Mary, Florida
Top Contributor
75 reviews 75 reviews
31 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I have been to Puerto Rico many times- and this is the second time we stayed at the Intercontinental. The location is excellent- close to the airport and close to major roads if you have a car- which we did. Our room was on the 14th floor with an ocean view and as far as we were... More

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for the great comments! We are delighted that you enjoyed your stay here at the InterContinental San Juan and that our staff were able to provide the service levels you expected. Regarding your comments about the breakfast please note that we conduct frequent price comparisons to ensure that we remain competitive. Your feedback to this respect has been... More

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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#5 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental San Juan 4*
Official Description (provided by the hotel):
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place; immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort
Intercontinental San Juan Hotel
InterContinental San Juan Puerto Rico/Isla Verde

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