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InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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Certificate of Excellence 2014
InterContinental San Juan
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InterContinental San Juan
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571 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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White Plains, New York, USA
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed yesterday NEW

I am remiss to say that I recently returned to the Intercontinental San Juan, Isla Verde after convincing my girlfriends that we should stay there only AFTER booking another hotel. Well, I’m sorry to say that the standard that I had become used to has simply fallen into disrepair. I won’t be back, with or without friends. Some years ago... More

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Huddersfield, United Kingdom
Top Contributor
51 reviews 51 reviews
32 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Intercontinental in San Juan for a night, returning about a week later (after our cruise) for a further 2 nights. Here are the things that you need to know if you are thinking about booking at this hotel:- THE PROS 1. Location. If you want a hotel where you can literally step from the grounds and... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I stayed here for my birthday trip and it was great. There was birthday cake awaiting us in the room-yummy. The hotel was is very nice and was wonderful even though the elevators were a little slow(1 was down). Our room nice, clean and the view was great. The pool area is wonderful and it's open 24... More

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Colorado Springs, Colorado
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Ended up at the Intercontinental for no specific reason, and I was pleasantly surprised. Rooms were comfortable,(Try to be up high and facing the ocean)Views were incredible. Hotel staff was friendly at every venue. My preference was the lower bar at the beach area. The food prepared there was great!. Cant remember the name of it, but I had a... More

Was this review helpful? Yes 2
Charleston, South Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

Let me start by saying we could have not find a better place to spend our 3 year Anniversary. When it comes to service, this place tops them all. To highlight a couple of staff that made the trip, were two names in particular; William!!!!! and Luis!!!!! every resort should have these guys if they want to create such a... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Came with my husband and our 6 month old baby. Nice and clean room. Very good restaurant options. Outstanding staff. The housekeeping made us the cutest elephant out of towels to match our baby boy's giraffe. Had a great time at the pool and loved the beach (very blue water and almost white sand). The pool staff found us a... More

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Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my third trip to PR and my second stay in San Juan and I must tell you I absolutely loved the InterContinental! Staff: The entire staff were very friendly and welcoming; especially the Bell Men and Door Men. My check in process was smooth and easy. Judith was very accommodating and was able to assist me with a... More

Was this review helpful? Yes 1
Poughkeepsie, New York, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My fiance and I chose to stay here for two days before returning home. It was very smooth checking in from the moment we were dropped off. We arrived around 11AM so they securely stored our bags and we checked in. We were then free to use the grounds. We went to the beach first where it was very clean... More

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Champaign, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Immediately upon arrival, we loved this hotel. My daughter and I stayed for 8 days and had a spectacular ocean view room. The rooms were clean…very clean! The one issue we had in the room was immediately addressed. Irene, one of the hotel managers, treated us like royalty. Maybe this is the way she treats all her guests but she... More

Was this review helpful? Yes 2
Marlton, NJ
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My wife and I stayed at the hotel for a 4 day getaway. Just the right amount of time and this hotel was ont he mark for a relaxing time. As others have said, the staff is what makes this hotel. They follow the Disney way of always smiling and looking iyou in the eye rather than face down! Josue... More

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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde

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