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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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InterContinental San Juan
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870 reviews from our community

Traveler rating
    422
    278
    93
    46
    31
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178
335
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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Buffalo, New York
Contributor
20 reviews 20 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We chose to stay at the Intercontinental for 2 nights prior to our cruise. Last year, we stayed at the Ritz and found it to be a little too stodgy, so we tried this hotel instead. The hotel is very beautiful. Location is key (5 minutes from airport, 10 minutes from Old San Juan, 15 minutes from the cruise terminal.)... More 

Was this review helpful? Yes 12
NJ USA
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Love, love, love the renovations done at the InterContinental! The lobby looks amazing, fresh, clean and spacious. The relocation of the bar and the inclusion of outside service and fire pitt make this a great space to relax and have a drink with friends. The property is clean and the staff attentive and friendly. Many thanks to Nestor who helped... More 

Was this review helpful? Yes 3
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for choosing InterContinental San Juan for your recent stay in Puerto Rico. I am happy to read that you had a pleasant stay with us and that you liked our newly remodeled lobby bar. Thank you for recognizing Nestor, we are glad that he was able to assist you and provided you a superior service. We look forward... More 

Street, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

While vacationing at the Caribe Hilton, two employees made our stay completely relaxing and gave us a sense of importance...I am sure there are others, but for us, Luis H., and Irving were gems. I hope to see them again when we come back to visit.

Was this review helpful? Yes 2
New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

So I booked a vacation a the Intercontinental PR for me and my girl (who is four years old and has disabilities/special needs) and then flipped out! Could I really go on vacation alone with my daughter? But I called the hotel in advance and they took such great care of us during our stay, they made us feel so... More 

Was this review helpful? Yes 3
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for your great comments about our staff and our property. I am so happy to read about the wonderful stay that you and your daughter had with us. Comments as yours make us feel very proud of our team and motivate us to continue doing our best to create great hotels guests love. Thank you again... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Great service very helpful always ready. amazing pool reasonable beach. Would not stay there for more than 3 days.One negative is the airport is very close you can hear the planes. Overall it's a great place. Can make trip to old San Juan for 20 taxi fare.

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words about our staff and our property. I’m very pleased to read that you enjoyed our service levels. I’ve already shared your experience with our team and we truly appreciate your positive feedback. We hope to welcome you back soon. More 

1 review
5 of 5 stars Reviewed 1 week ago

It was our first visit to San Juan, Puerto Rico and without any doubt we had a great time due to the excellent facilities and the hospitable and friendly Front Desk and Concierge employees. Check in was easy and the front desk staff was helpful. The valet staff and Concierge were very helpful in providing suggestions for dinner in Old... More 

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

It is great to hear that you had a wonderful stay with us during your first visit to Puerto Rico. Thank you for taking the time to review our hotel and we hope you will come back soon! More 

Brooklyn, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 5 days with my mom and sister. We had a really lovely time. This hotel has everything you need: pools, restaurants, beachfront lounging, gym. It was easy to relax. The decor is very elegant (especially compared to the El San Juan next door), and the hotel staff is amazing. One word: Hilton. Hilton was the man who... More 

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words about your recent experience with us and for recognizing Hilton! We are fortunate to have him in our team. Thank you also for bringing to our attention your concerns about the breakfast entrees prices of the room service menu. Regarding this, please note that the price for the breakfast at our restaurant is higher... More 

Toms River, New Jersey
Top Contributor
127 reviews 127 reviews
33 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here last year and loved it. In fact I booked another stay the day I returned home. This trip was again great. Even better that I was able to get a room 90 minutes before check in and the room I had requested. Room is large and the AC works great. The Ambassador amenities as always were excellent. Try... More 

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New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Intercontinental for 3 nights at the beginning of April - a much needed break from the never ending east coast winter. The hotel was mediocre. The rooms are connected with adjoining doors - which means you can ABSOLUTELY hear your neighbors. On our first night we changed rooms because there must've been a big family staying next... More 

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review our property. Please accept my sincerest apologies for the challenges that you experienced during your stay with us. I regret that these challenges impacted your experience at our property and I apologize for not meeting your expectations. Your concerns were shared with our team in order to look for the better way... More 

1 review
5 of 5 stars Reviewed 1 week ago

I love this hotel for its location, it's ambiance, and the excellent service provided by all of its friendly staff. A special shout out to the pool and beach attendants they are all wonderful and I would like to say that Emily, Efrin and Jose "the papi chulo" of the pool area always made my day special and went the... More 

Was this review helpful? Yes
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