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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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InterContinental San Juan
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1,024 Reviews from our TripAdvisor Community

Traveler rating
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    54
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215
391
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (364)
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Karnack, Texas
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW

This hotel has many amenities. A casino and steak house are on site for those who enjoy these venues. And for those who enjoy a dip in the pool, a beautiful grotto pool and hot tub are available. Returning from a walk on the beach just beyond the pool, a massage awaits just a few steps away at the spa.... More 

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Towson, Maryland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my 3rd stay on the island and my first at this hotel. it won't be the last. We are planning a couples trip for next year. First let me say that I truly enjoyed myself. The grounds where beautiful and the staff were accommodating and friendly. I did not have any issues with check in or the front... More 

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New York City, New York
1 review
3 of 5 stars Reviewed yesterday NEW

I have been there to the same hotel at least 6 times with my husband and daughter. I was disappointed to see the hotel was not nearly what it used to be. The shower was broken and there was a leak in refrigerator and the service was poor. The only pleasant THING was our Bellboy who took and handled our... More 

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Pittsburgh
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had such a great time here. It was better than we expected. I'm not sure where some of the other folks have stayed at this hotel but the room we stayed in was perfect. The hotel had a very upscale look and feel. It was beautiful and we were so impressed. The pool was huge, so clean and our... More 

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel and for recognizing William, we are very fortunate to have him in our team! We hope you will come back and visit us soon! More 

Pompano Beach, Florida
5 of 5 stars Reviewed 2 days ago NEW

The hotel accommodations were perfect. The trip was for my beautiful lady's 50th birthday. I was very happy with the hotel and it's staff. In particular there were stand outs, that aren't only friendly, but made us feel as if we were family. The names are Xavier & Pedro, our gracious hosts at the poolside bar, and also a young... More 

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review your last experience with us adn for recognizing outstanding members of our staff. We greatly appreciate that you have chosen us to celebrate such a special occasion, and we are happy to know that your stay was a memorable one. Thank you for your valuable feedback and we look forward to your... More 

Gallatin, Tennessee
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I wish there were 10 Stars that I could give to the staff of this hotel. I loved them!! I took this trip on my own and I was very nervous about traveling alone, but these people made me feel like I was at home. From the minute I stepped out of my car I was greeted by the friendliest... More 

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San Juan, Puerto Rico
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here with some friends that visited from NY this past May. They were in love with the hotel. It is beautifully decorated, looks very magestic. The pool is really good and fun. Plus, it is right on the beach in case you are more on the beach lover's side. Right on the beach, they have a bar in case... More 

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great comments about our location and our property. We are glad to read that you have a great experience with us and that you enjoyed your time with us. we hope you will come back and visit us soon. More 

Baltimore, Maryland
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 days ago NEW

My family and I just returned from a wonderful vacation in PR. Having traveled many places, I would say this is one of the Best, however our check-in process was HORRENDOUS!!!!!! We booked our reservations through booking.com which included a package of breakfast daily for 4. When we checked in Jorge proceeded to give us a bill for almost $700.00... More 

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for choosing to stay at the InterContinental San Juan. We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience, and we also apologize for the inconveniences cause due to the billing issues.. Please be assured that we take feedback seriously in order to identify areas of improvement and we look... More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel! The hotel is located pretty close to the airport. Nice, large hotel with a big pool and beach. The hotel has a lot of things going on with the Casino, there is also a merengue bar, a steakhouse, etc. Very good choice!

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

We are very pleased to hear that you had an enjoyable stay. We value your patronage and certainly hope to host you again! More 

Atlanta, Georgia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent stay, rooms were clean and we truly enjoyed the club level. Great stay for the price! I highly recommend this hotel! The pool was large, clean but the spa was a little small. Nestor the concierge, made excellent dinner reservations and the food and tours were awesome!

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Dear Kel2012, Thank you for taking the time to write such a nice review! We are very glad to hear that your stay at the InterContinental San Juan was a successful one. Thank you for your positive feedback about our concierge, Nestor. We are very proud to have him in our team. We hope to see you back soon! More 

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