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All 14 Isla Verde hotels

InterContinental San Juan

4.0 of 5 Resort   |   5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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81%
Ranked #3 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
La P
  • Overview
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445 people have reviewed this hotel

Traveler rating
    225
    138
    39
    29
    14
See reviews for
107
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
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English first
1 review
4 of 5 stars Reviewed yesterday NEW

I read reviews for this hotel for about a month straight, so I came with a fairly good idea of what to expect. We checked in around 2pm for our 4 night/5 day stay and our front desk person was pretty lackluster as far as enthusiasm, but not nasty. Our room was not ready and so we went to get... More

Was this review helpful? Yes 1
New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

I just came back from my mini vacation in Puerto Rico. I was very excited to be staying in this hotel based on TripAdvisor reviews. The outside of the hotel, the lobby, and beach were gorgeous. We had the bell staff hold on to our luggage while we walked around the area to pass some time until we were allowed... More

Was this review helpful? Yes 3
New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Nelson Colon, hotel concierge Manager, was very friendly. He gave me great suggestions for sightseeing, nightlife and dining. He was very helpful. Eduardo Ruiz, Manager at Trattoria Italiana was very friendly and hospitable. He made our birthday experience extra special. From the salad to the appetizer, pizza and pasta everything tasted delicious. My room was very comfortable, on the 1st... More

Was this review helpful? Yes 1
New York City, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Our family has been staying in this hotel almost every year. We loved it. This time there were a few issues. Back to that later. The renovations they've made have been great. Very nice extension to the lobby bar outside with the fire pit. Upgraded the Lobby, and the Elevators run a little faster. The halls have also been upgraded.... More

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I came back to the intercontinental hotel a year after his proposal and our resent wedding /honeymoon in Aruba.. It's always a delight to see smiling friendly familiar faces at the pool bar akua.. One of those friendly faces is Yaders.. He is the best bar tender (mixologist).. And totally went out of his way to make... More

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words and for recognizing Jaders! We are fortunate to have him on our team. We look forward to welcoming you back in the near future! More

greensburg
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

From the professional Bell hops to security . There are two that stood out that went above and beyond to help in any way, Baron, the older gent being William two of the hotels finest people. We had a leak coming down from our ceiling and the moved us to a different room with no problems. Left a wallet on... More

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank for choosing InterContinental San Juan for your recent stay in Puerto Rico. We greatly appreciate your positive comments about our amenities, location and staff. We sincerely regret that the bio bay and rainforest tours were not the one you expected and that this has affected your experience negatively. Thank you for bringing this to our attention as your feedback... More

Branford, Connecticut
Top Contributor
57 reviews 57 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The location is perfect and the staff is great as well. The property is very nice but could use a refresh, but not a deal breaker. The pool area and the beach were great and I would bring my family back here next year.

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great comments about our property. We are happy to read that you had a first class stay with us and that you would stay again in our hotel. Thank you again for your feedback and we look forward to welcoming you soon. More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My boyfriend and I spent 4 special days at the Intercontinental. We were immediately greeted by William, who told us we were "home". William became special to us - always making us feel special, and taking the time to map out restaurants and local places of interest. Hotel lobby and rooms are all updated and housekeeping does a great job.... More

Was this review helpful? Yes
Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed 5 nights at the Intercontinental and had a wonderful time. When we first arrived at the hotel via taxi we were greeted by name by one of the gentleman who met our taxi and took our luggage. I wish I could remember his name, but actually every one of the guys working out front were fabulous and so... More

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank your for choosing InterContinental San Juan for your family vacation. We are glad to hear that you had a great experience with us and that you enjoyed our service levels. We greatly appreciate your positive comments about our staff and we look forward to welcoming you in your next visit to Puerto Rico. More

brooklyn
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a great hotel , in a great location. The pool and beach are wonderful. The rooms are nice, but could use some updating. You can see the layers of paint over the doors and walls where the rooms have been repainted over and over. The staff overall is pretty good , I have stayed here several times and... More

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to write a review about your experience with us. We are happy to read that you liked our property and its facilities. Nevertheless, we sincerely regret that you did not have a great experience at the Front Desk and we apologize for not meeting your expectations to this respect. Your concerns about our Front... More

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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
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TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Tingo, Travelocity, BookingOdigeoWL, Hotels.com, Agoda, Amex, Otel, Venere and Priceline so you can book your InterContinental San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde

1,305 photos of this hotel

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Amenities (114)
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Beach (18)
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Club Room (120)
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Club Suite (168)
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Deluxe Ocean View Room (91)
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Executive Suite (184)
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Honeymoon Suite (122)
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Laguna Standard Room (86)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Isla Verde #1 Casino Hotel in Isla Verde #2 On the Beach Hotel in Isla Verde #2 Luxury Hotel in Isla Verde #3 Family Hotel in Isla Verde #3 Romantic Hotel in Isla Verde #5 Business Hotel in Isla Verde
Hotel Class
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place; immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 
Number of rooms
397

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of InterContinental San Juan and other travelers.
2 questions

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Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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