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InterContinental San Juan

Certificate of Excellence
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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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1,015 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent stay, rooms were clean and we truly enjoyed the club level. Great stay for the price! I highly recommend this hotel! The pool was large, clean but the spa was a little small. Nestor the concierge, made excellent dinner reservations and the food and tours were awesome!

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NJ
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Beautiful and nicely appointed hotel located in a great location in Isla Verde! A quick 10 minute taxi ride to the hotel. Fabulous beachfront location and the view was simply breathtaking. Great pool & easy to get chairs. If you head out to the beach, the staff will easily set up chairs for you. Super friendly staff from the guys... More 

Was this review helpful? Yes 1
New York City, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had an awesome time! Got an early check in 11am...hotel is nice great amenities but even more amazing staff!!! The overall team was great from the front desk, guest services, bell boys, pool staff, security, housekeeping, and engineers!!!! I will always remember Baron for going over and beyond !!!! EVERYTHING he recommended was absolutely awesome!! From GOOD EATS to best... More 

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La Grange, Illinois
Level Contributor
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

We booked four-months in advance ($440) for a one night stay. When we arrived at 4pm we were told our room was not ready...but we could upgrade to a room that was ready for another $125. We decided to wait...and wait we did! Two hours later our room was still not ready so we called the hotel next door which... More 

Was this review helpful? Yes 1
Weymouth
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was a college Graduation gift for my daughter and we decided on a girls trip. Didn't want to spend a lot of time traveling it's about 5 mins from the airport. The Intercontinental was top notch. Service was great, every single employee was super friendly and accommodating. Place is clean, rooms clean, beach was the best that I have... More 

Was this review helpful? Yes 1
Brooklyn, New York
Level Contributor
20 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

The pool is clean, huge and beautiful. It has a swim up bar and an awesome waterfall. I stayed on the top floor and it the view was amazing! Everything about this hotel was amazing. I will only stay at the Intercontinental when staying in San Juan. Clean rooms, great customer service, great food.

Was this review helpful? Yes 1
Naples, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I really enjoyed our stay at the Intercontinental San Juan. The staff was very friendly and helpful. one in particular was Belgica Jimenez who cleaned our room on a daily basis. My wife and I had a friendly conversation with her one morning as she was cleaning our room. She was very polite and offered us advise... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hotel was nice and the service at the restaurant for breakfast was outstanding. Special thanks to Ida Luyanda, Lourdes M. Perez, William Gonzalez and Jorge H. Suazo, they were nice, diligent and very affectionate.

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was a long overdue vacation. Our first time here and it was everything you dreamed of and more. The resort is located perfectly to beach access. The service is impeccable. Everyone is friendly and helpful. Drinks and food are somewhat expensive but what you would expect from resort. There is a liquor store located across the street that's open... More 

Was this review helpful? Yes 2
Bowie, Maryland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I had a wonderful stay at the Intercontinental. Check-in was great, however, they didn't have our room ready and offered an upsell (their wording for upgrade) for an additional $40/night. I mentioned that we were entitled to an upgrade with the package we booked via Southwest Vacations, however, there seemed to be some confusion and I agreed... More 

Was this review helpful? Yes 5
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Deluxe Ocean View Room (60)
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