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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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1,086 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed yesterday NEW

HOTEL Guest have to pay 10$ fee plus a two drink Min for the lobby party. We wasn't allow to seat in the lobby and just listen to the music we was told that we either had to take the elevator. We went to the El SAN JUAN HOTEL where we party for FREE and they offer everyone a Shot... More 

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Chicago, Illinois
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

Johangely made our visit memorable. Upgraded our room and we couldn't be happier. Johangely greeted us with a smile and offered a quick seamless check in. I was a bit worried because of numerous poor reviews, but I guess some people can never be happy or satisfied, not even on vacation. Thanks again Johangely :) When in Puerto Rico again,... More 

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Friant, California
Level Contributor
146 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The big question when booking this hotel was do we select the Intercontinental or the El San Juan that is right next door. We had never been to Puerto Rico, so sometimes it is difficult to decide. We went with the Intercontinental and was not disappointed. They have a very nice pool, easy access to a great beach. The ocean... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have no words to express the amazing service that we received by the entire staff at the hotel. Ms. Irene Perez, the guest relations manager, went above and beyond to make our stayed memorable, from the champagne and the wine that she sent to us to the lovely chat that we had. During our pool time Eime Ramos had... More 

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philadelphia
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3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was our first visit and it was amazing, mainly due to the level of service and quality of people at this hotel. Bellmen, Front Desk, Waitstaff and the Pool Attendants were consistently helpful and positive. Big shout out to Nestor the Concierge who was terrific and recommended some great escursions and gave good advice on car rental and restaurants... More 

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San Juan, Puerto Rico
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32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was really surprised with the hotel, beautiful lobby, really nice rooms. The Pool area is wonderful and the beach is one of the best beaches in the Island. The service was outstanding, staff was helpful and attentive. i will definitely recomend this hotel to anyone.

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Arrived at ICH this morning after a not so great time at the Hyatt in dorado. What an upgrade! This is how it should be! Check in was flawless thanks to Irene the guest relations manager. We dropped our Avis car at the hotel...again a great experience. From the bellhop to the beach bar server...we were spoiled! The hotel is... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We rented a cabana to spend the day at the intercontinental and we were lucky enough to get Pedro as our waiter! Pedro was very detailed and made sure we were given excellent service!! Our experience at the Intercontinental is reflected on Pedro's detailed customer service! I highly recommend this hotel and the service of Pedro!!

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New York, New York, United States
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Hotel Intercontinental in San Juan was beautiful! The Lobby was impressive, the pool area was awesome, the beach was fantastic and the rooms were extremely comfortable. The hotel staff couldn't be more helpful and pleasant. We can't wait to visit again!!

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

best hotel on the strip. i enjoyed my stay there, and did i mention how wonderful the pool area is????? well its amazing, and the drinks are to die for... i was there for 4 days and will definitely go back sometimes this year

Was this review helpful? Yes 3
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Deluxe Ocean View Room (60)
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