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InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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Certificate of Excellence 2014
InterContinental San Juan
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InterContinental San Juan
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626 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
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Long Beach
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

The Intercontinental San Juan is the perfect resort and casino hotel in Puerto Rico. Their staff is exceptional especially Ms. Irene Perez who went above and beyond with the utmost professionalism and hospitality. We loved our stay and highly recommend it as the premier hotel in San Juan to stay.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We took the southern Caribbean cruise on Royal and stayed a couple of days before and after. Service is great, location perfect, beach superb. Irene Perez at the front desk was so helpful with helping us arrange our stay. If I cruise again out of Puerto Rico, this is where I will stay again.

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Boston, Massachusetts
Top Contributor
67 reviews 67 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

New favorite on Isla Verde side, the hotel is minutes from airport..with winter here you can be on beach beer in hand within 30 mins of landing. The pool area here is outstanding, there are several depths & nooks you can swim in & not feel too close to other people I do suggest getting there early & "claiming" a... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here a couple nights before our cruise. And I am so glad we did. The hotel itself was one of the cleanest I have ever stayed at. The beach restaurant was good and the views were incredible. I would like to give a special thanks to William at the door. After we talked royals baseball for a bit,... More

Was this review helpful? Yes 1
Burbank, California
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Thank you to the awesome staff of this hotel for making our special occasion (anniversary) more special. The staff goes way behind of their possibilities to satisfy their customers. Everybody in this hotel starting from doormens to managers are extremely helpful. Special thanx to Antonio in the reservation section to try so hard and to give us a room that... More

Was this review helpful? Yes 1
New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel is in a good location on a nice beach and very close to the airport. There are many restaurants and ammenities on the strip that you can walk to. No need to rent a car if it's a short stay. The lobby and rooms and wifi have recently been updated. Every interaction with staff on this visit went... More

Was this review helpful? Yes 2
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A really quite nice hotel with everything you might want. Spacious rooms, reasonable shower, sufficient choice on the menu, access to the beach and helpful staff. The last of these is almost there. The staff try to help but sometimes you wonder why they all the fuss. Why couldn't they have got things right in the first place.

Was this review helpful? Yes 2
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have mixed feelings about the Intercontinental. On the one hand, it has a fantastic pool that, because of its weird curves and bends, affords those sitting around it a fair amount of privacy. The hot tub in the far corner is its own brand of heaven. And the rooms, though a bit tired, are comfortable (we stayed in the... More

Was this review helpful? Yes 2
Oradell, NJ
13 reviews 13 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

There are many pluses to this hotel and with a little more attention to a few details it could be be even better. The location is terrific. The grounds are beautiful. You can just about walk there from the airport (not that anyone would). What is really surprising is how little you are disturbed by any airplane noise. I think... More

Was this review helpful? Yes 4
Maryland USA
Top Contributor
168 reviews 168 reviews
123 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed 1 week ago

My GF and I stayed for 5 nights at the beginning of November. We stayed utilizing my Priority Club points which limits your room choice to a two queen bed lagoon view and nothing exotic. Arrived ealry afternoon from Atlanta and just a quick $15 taxi ride ten minutes from the airport. Check in was fine and we were able... More

Was this review helpful? Yes 3
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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde

1,014 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (256)
Pool/beach area (58)
Room/suite (27)
Hotel & grounds (30)
Bathroom (3)
Dining (1)
View from room (10)
Other (127)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (721)
Amenities (78)
Beach (11)
Club Room (83)
Club Suite (112)
Deluxe Ocean View Room (60)
Executive Suite (124)
Honeymoon Suite (82)
Laguna Standard Room (58)
Pool (28)
Restaurants and Bars (34)
The Hotel (51)

Management photos: Courtesy of the property manager

All management photos (38)
Pool/beach area (4)
Hotel & grounds (8)
Business center/function rooms (1)
Dining (3)
Room/suite (3)
Other (19)
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