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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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1,096 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Intercontinental at Isla Verde is a great place to spend a few nights. Despite being a big hotel, it has less of a resort feel - and the pool and other facilities are generally very quiet. Rooms are well appointed and clean although the bathrooms are starting to need refurbishment soon. The restaurants are expensive- but all great from... More 

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Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

The pool and beach area is beautiful. We loved the fact that the pool Ian open 24 hours. The location much like the rest of the hotels on the strip is perfect given it's proximity to the airport and area attractions. The hotel is not well staff. We arrived at 2:15 PM on the date of our check I ;... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

I book Intercontinental Hotels all over the world expecting a certain level of service and professionalism, so I eagerly made reservations for eleven nights without doubting the quality of this hotel. The facilities are nice, but the good impression stopped there. 1) A number of the staff were blatantly rude and intentionally unhelpful. a. When I asked the concierge for... More 

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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned from a five day stay here. We just 15 minutes before scheduled check in and out room was not ready; it took nearly 2.5 hours to get checked in. However, we were placed into a room that was different from that which was originally indicated and it was excellent! Nicely sized rooms that were very clean and nicely... More 

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Virginia Beach, Virginia
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This Hotel is very welcoming. The staff go out of their way to make sure your every need is met. The house keeping staff are the best. Thank you to Hilton for the awesome towel animals. They were an added touch of class to a beautiful room.

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San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 2 days ago NEW

I did my wedding in this hotel and it was spectacular. From the service to the organization. On my wedding day Belgica Jimenez clean my room specially for the photos. The banquet personal was really helpful and attentive. As part of the package they gave us a beautiful room for our wedding night with an excellent view. The different areas... More 

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Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our family booked 5 rooms and had a great time. The hotel staff aims to please with valet, carrying packages and providing drink coupons to the hotel members (IHG). The pool and beach are kept clean and to hotel guests. Small casino but the casino lobby has salsa and Havana nights that bring a festival atmosphere. Hotel manager keeps the... More 

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Atlanta, Georgia
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel is one of the best in service and warm attitude across all staff members. We were made to feel important and special by all we encountered from the front desk to the house keepers. We were especially fond of the Bell Staff Josh, Louis & William. At the pool we were warmly greeted each day by Darrrel.

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Intercontinental for eight days and the experience was superb. Registration was excellent and speedy with hospitality in abundance. The staff was accommodating and polite at ALL times. Smiley faces everywhere! The breakfast buffet was delicious and the servers, especially Francisco, were fantastic, going out of their way to help! The manager, Carlos Rincon, personally took care that... More 

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2 reviews
1 of 5 stars Reviewed 4 days ago NEW

HOTEL Guest have to pay 10$ fee plus a two drink Min for the lobby party. We wasn't allow to seat in the lobby and just listen to the music we was told that we either had to take the elevator. We went to the El SAN JUAN HOTEL where we party for FREE and they offer everyone a Shot... More 

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Deluxe Ocean View Room (60)
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Executive Suite (124)
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