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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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964 Reviews from our TripAdvisor Community

Traveler rating
    479
    302
    99
    51
    33
See reviews for
196
371
25
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

My boyfriend and I spent four great days here. More then anything we were very impressed with the staff. Our room was serviced by Hilton and he made it beautiful and we were welcomed back with festive towel animals every day. The bellhops were also great and more helpful than the front desk staff. The grounds were beautiful and we... More 

Was this review helpful? Yes 1
Washington Township, New Jersey
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 3 nights after spending the first 3 nights at the HIE in Condado. While the hotel was an extreme upgrade, we preferred the Condado area over Isla Verde. Having said that, the Intercontinental is a gorgeous resort with a nice pool and beach area. The rooms are very nice and updated and the beds were comfortable.... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This is a visually lovely hotel that turned out to be a very dangerous place for my family. My son befriended some people at the hotel bar who suggested they go to a nearby bar to finish watching a basketball game, where they drugged his drink and transported him 15 minutes away. When he awoke he had what felt like... More 

Was this review helpful? Yes 6
Guaynabo, Puerto Rico
1 review
5 of 5 stars Reviewed 3 days ago NEW

When you look for ABSOLUTELY AMAZING SERVICE in the dictionary, a picture of the InterContinental San Juan Catering Staff is what you find next to the definition!!!!! I had the privilege of working with them yesterday as an event planner for a Senior Prom. I have had a lot of experience in different hotels with my 14 years as an... More 

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

It's been awhile since my wife and I had a vacation without the kids. We booked our stay based on reviews on tripadvisor and were very pleased. The pool and beach were clean and very relaxing. The room was clean and comfortable. But, what really made the stay so wonderful were the people. Everyone was so accommodating, responsive and friendly.... More 

Was this review helpful? Yes 3
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Went for my 30th birthday as a gift from my girlfriend. Everything was even above expectation. The staff were super friendly and even upgraded us after a problem with our room. I'd recommend the tour to San Juan. We would both highly recommend to stay here.

Was this review helpful? Yes
New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for Memorial Day weekend for a short girls weekend. We got in around 1pm and even though check in wasn't until 4pm we got our room and bags were sent right up. Room-We had an ocean view room on the 11th floor which was beautiful. Room was very clean, beds were big and comfortable and didn't hear much... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Lots of good experiences, so far at the InterContinental. Make sure you visit Francisco Pérez at the Ottanta Bar on the lower level, located in Trattoria Italiano. He has put together some very complex flavors that will excite your palate....almost as much as his customer service brightens your smile.

Was this review helpful? Yes
Louisburg, Kansas, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for the first 3 nights of our honeymoon before we went to Culebra. The service was hit and miss. The front desk staff was good, but the valet lost our car. Actually... they GAVE IT TO SOMEONE ELSE. Yes, I'm serious. Now, to be fair, they tracked it down and made sure it had... More 

Was this review helpful? Yes 3
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review your experience with us. We are glad to know that you enjoyed your stay at our property. Nevertheless, we would like to apologize for the inconveniences you mentioned regarding the valet parking and the hot tub. We are glad that the valet parking staff was able to deliver a prompt solution. Regarding... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Went with a group of 3- girl's trip- and couldn't have had a better time. The hotel itself is beautiful, rooms were impeccably clean, service was amazing. In particular, there were two staff members who really made our trip. Bianca Sierra Martinez went out of her way to ensure we were happy and enjoying ourselves every night during the 5-7... More 

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words and for recognizing Bianca and Pedro! We are fortunate to have them on our team. We love hearing from satisfied guests like you and we look forward to welcoming you back in the near future. More 

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Club Suite (112)
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Deluxe Ocean View Room (60)
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Executive Suite (124)
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Laguna Standard Room (58)
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