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InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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#3 of 14 Hotels in Isla Verde
505 Reviews 4 of 5 stars
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Certificate of Excellence 2014
InterContinental San Juan
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InterContinental San Juan
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505 reviews from our community

Traveler rating
    255
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    45
    31
    14
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120
177
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59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Detroit, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was my first time in PR traveling with my fiance' Aug 2014. We stayed at the Intercontinental in Isla Verde. It was right in a central hub. It's close to restaurants (cheap eats) & a few nice ones on site as well. The décor was beautiful & luxurious, the pool area was lush with tropical greenery. Also, there was... More

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1 review
5 of 5 stars Reviewed yesterday NEW

Beautiful beachfront hotel property-The staff was very helpful-Nestor the concierge was very helpful in recommending restaurants and things to do-all in all I will be coming back on my next trip to the Island

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Nyc
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

This was my first time in PR and I was very pleased with my choice to stay at the InterContinental. The hotel itself is a bit old but public areas are well maintained. I feel like the rooms could use a bit of updating and sprucing up. However, they were very spacious and clean.The best part of the hotel are... More

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Phoenix, Arizona
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is the first time I've been in the Isla Verde area. The traffic is bad, the area is a bit seedy. The hotel itself is decent. The pool could look a little cleaner in my opinion. The guests next door kept us up all night long even though we called and complained. They were drunk and partying. I know... More

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My best friend and I visited the hotel in August for her birthday. Things did not start out well. We arrived at approximately 3:30 and check in is at 4:00. Upon checking in we were told our room was not ready, come back 4:00. Well, we returned at 4:00 and the room still was not ready and the guy at... More

Was this review helpful? Yes 2
Atlanta, Geogia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very much enjoyed our 4 night stay at this hotel. Alexis at the lobby bar was lovely and was sweet to get us some off the menu appetizers like Yucca fries. Maid service was wonderful and timely. Pool/beach was so accommodating. A big shout out to the security guard on duty Friday night - Sept. 5th we had mistakenly left... More

Was this review helpful? Yes 2
Greenlawn, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed for 6 nights in August. This was the most unaccommodating "resort" we have ever stayed at. Check in time was 4pm and we arrived at 3:30. They made us wait on line to check in and then said they would call us when the room was ready. They did this to everyone, even though there were obviously rooms... More

Was this review helpful? Yes 2
West Bay Shore, New York, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

had a wonderful time with my husband. we went four our honeymoon in 2011, and have gone back every year since! the staff is very professional and courteous, we cannot wait to return to see the finished hotel after the renovations from last year!

Was this review helpful? Yes 2
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Even though the construction wasn't complete (the terrace was still bring worked on) you would of never known anything was out if sorts they did a great job rerouting you around! Hotel was immaculate, staff was fabulous beach was perfect! Can't wait to go back .

Was this review helpful? Yes 3
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We spend 15 beautifull days in this hotel. The stuff was very kindly and friendly, the room and all the places in the hotel are very clean and the beach has a very easy acces , 2 minutes from our room. We will return 100%.

Was this review helpful? Yes 3
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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde

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Hotel & grounds (28)
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Amenities (78)
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Beach (11)
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Club Room (83)
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Club Suite (112)
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Deluxe Ocean View Room (60)
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Executive Suite (124)
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Honeymoon Suite (82)
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Laguna Standard Room (58)
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Pool (28)
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Restaurants and Bars (34)
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The Hotel (51)

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