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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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1 room 1 guest
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InterContinental San Juan
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1,178 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Quincy, Massachusetts
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Visited the San Juan IC the last weekend of August. I've been many times....enjoy their intimate setting for happy hour....(they serve a great dirty martini....very few places in that area get it right!). Jose (calls himself Joseph)....FABULOUS young man! The BEST! Thanks Jose!

Was this review helpful? Yes 1
San Juan, Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at the Intercontinental and the experience was amazing. The service exceeded my expectations. I was celebrating my anniversary and the hotel send a gift to our room. We went with our one year old and had lots of fun at the pool. The breakfast buffet is one of the best I've been to with pancake/waffle and omelet bars.... More 

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Punta Gorda, Florida, USA
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel itself is amazing. The staff is all VERY friendly and nice. The rooms were nice and clean (not as nice as some of the other Intercontinental's I have been to before but still nice). The pool area is very big and is a great place to relax during the day. There is a swim up bar at the... More 

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Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Let me start by saying I was impressed by the front door and wait staff. Ray and William the bell hops are great people from day one they treated us if we were someone special. William from the restaurant is amazing from the first day I went to eat there. Very attentive and truly cares for the customers. I had... More 

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San Antonio, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel and awesome staff. Special thanks to Hilton our room keeper. He was the best! He went above and beyond making fun towel animals for my son every day. He also paid attention to small details. He is awesome at what he does. Thanks again, Hilton for making our stay that much nicer.

Was this review helpful? Yes 1
Canterbury, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here as part of our Honeymoon following a cruise round the Caribbean. It was our first time in Puerto Rico. It was a wonderful stay. The hotel is lovely. The staff were fantastic and couldn't do enough for you, without being too overbearing. Particularly the door staff and porters who were fantastic. I don't like to single anyone... More 

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Destin, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great hotel, not sure how anybody could say anything bad about this restaurant. Here is our breakdown: We arrived around 3 and our room wasn't ready but no big deal, we just changed into our suits and went to the pool (which was the same thing we would do if our room was ready). Josh at the front door was... More 

Was this review helpful? Yes 1
Sound Beach, New York
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I just returned today from this resort and to say it was amazing is an understatement. I have never traveled to a place where the service was ANY better. The staff is beyond accommodating and go above and beyond with everything. From the bell hop to the restaurant staff to the front desk staff to the pool staff, everyone aims... More 

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Port Jefferson Station, New York
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This was the greatest vacation spot! The staff were amazing. Nestor Colon, the concierge, made our trip. We horseback rode, visited the town and forts and relaxed at the most gorgeous resort I have ever been to. There is not a single complaint. Every aspect was perfect between the cleanliness, the service, the attitudes of the staff, the activities and... More 

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1 review
4 of 5 stars Reviewed 6 days ago NEW

My experience at the Intercontinental hotel was astonishing. The staff is very courteous & attentive. Socorro, Milton, Ida, Monica, & José are just a few of those who work at the hotel. They made my family & I feel right at home. José, in particular, left a memorable impression on me because he provided me with a special wheelchair for... More 

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Dear nieka c We appreciate your feedback regarding our property. We are pleased that you find our staff to be very courteous and attentive; it is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. We look forward to welcoming you back in the near future. More 

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Deluxe Ocean View Room (60)
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Executive Suite (124)
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