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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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1 room 1 adult
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InterContinental San Juan
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1,450 Reviews from our TripAdvisor Community

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Elizabeth, New Jersey
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

I was a little skeptical when my friends decided to come to puerto rico as our anual vacation. Not for any reason in particular, just that i envisioned more exotic options. I must say that i was pleasantly take aback by the beauty of the island. Absolutely wonderful! Our stay was also made fantastic by the wonderful staff at the... More 

Helpful?
Thank jackym35
Exeter, New Hampshire
Level Contributor
70 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hotel is close to the airport and on a beach so that was the main draw for me. I would not stay here again however. Main negatives: 1. Staff at the front desk were very curt and unwelcoming. Both Lynyl and Bresida get a special call out due to impatience and appearing like they were doing me a favor... More 

Helpful?
Thank SusanfromSTL
Indianapolis, Indiana
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel was surprisingly beautiful and would make a great destination on its own. We stayed here after missing a flight to Vieques. The grounds were very well maintained and staff was very courteous. The beach is lovely and clean.

Helpful?
Thank GinWilliams
Aruba
Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Very nice and outstanding service with nice and clean rooms with all the necessary commodities. Very helpful service by bell gents. Only downside is that the rooms are not available until 16:00 when you check-in before that. Outside the hotel there where all the main brands of fast food locations for and quick snack.

Helpful?
Thank alvin_71_08
Linden
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Took my boyfriend here for his bday.. I already had paid for my room but once I checked in the front desk lady said she needed to see the card to have on file.. After we unpacked and headed out I received an alert from my bank stating the hotel charged me $300 for incidentals ( which I knew about)... More 

Helpful?
Thank RahRahL
Taunton, Massachusetts
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Intercontinental in Isle Verde, PR, is our go to vacation spot for that short quick getaway. As usual it did not disappoint. The staff is really exceptional, and I must (as promised) congratulate Jaders on the Broncos win for the Superbowl, although Manning should be congratulating the defense for the win! Until next year…..see you then.

Helpful?
1 Thank Len H
Brunswick, Georgia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We really enjoyed our stay at this hotel. The hotel is located close to the airport, but still right on the beach. The staff was very friendly and tried to be helpful. The swim up pool bar was fun, the big 32 ounce drinks were good and the best value. There was an issue with booking a private party at... More 

Helpful?
Thank GuyInGA2014
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

I love this hotel for our airline layovers. The pool is great, so is the beach and it has a nice workout room. I love to run and it's a very scenic run along the water to a nearby town to the north about 3 miles away with a boardwalk over the beach that is a great place to stop,... More 

Helpful?
Thank Doug S
Atlanta, Georgia
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

This is NOT your typical Intercontinental. Or any other 3or 4 star hotel. The service is sporadic and half-hearted, at best. The rooms are tired....panels of the bathroom vanity fronts fell off every time we opened or closed a door. The pool and beach areas require a plastic bracelet to enter and exit just to get a towel! And, if... More 

Helpful?
Thank carolmdcruz
Level Contributor
5 reviews
3 of 5 stars Reviewed 3 days ago NEW

Overpriced for the value, room was small but clean and comfortable would stay there again if it was more affordable, great friendly staff, great location, Happy hour no where to be found, the outside pool bar was closed from 5;30pm till 7;00pm never heard of such a thing, I guess that is why they also closed the casino this week... More 

Helpful?
Thank Demetrios P
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Deluxe Ocean View Room (60)
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Executive Suite (124)
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Honeymoon Suite (82)
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Laguna Standard Room (58)
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