We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Hotel website
Hotel deals
Click for phone number
Special Offer
Save on Hotel Packages!
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Certificate of Excellence 2014
InterContinental San Juan
Professional photos View all
Browse nearby
InterContinental San Juan
Write a Review

568 reviews from our community

Traveler rating
    294
    178
    46
    34
    16
See reviews for
129
207
16
66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (568)
  • Mar-May only
    (189)
  • Jun-Aug only
    (163)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (119)
All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I stayed here for my birthday trip and it was great. There was birthday cake awaiting us in the room-yummy. The hotel was is very nice and was wonderful even though the elevators were a little slow(1 was down). Our room nice, clean and the view was great. The pool area is wonderful and it's open 24... More

Was this review helpful? Yes
Colorado Springs, Colorado
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Ended up at the Intercontinental for no specific reason, and I was pleasantly surprised. Rooms were comfortable,(Try to be up high and facing the ocean)Views were incredible. Hotel staff was friendly at every venue. My preference was the lower bar at the beach area. The food prepared there was great!. Cant remember the name of it, but I had a... More

Was this review helpful? Yes 1
Charleston, South Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

Let me start by saying we could have not find a better place to spend our 3 year Anniversary. When it comes to service, this place tops them all. To highlight a couple of staff that made the trip, were two names in particular; William!!!!! and Luis!!!!! every resort should have these guys if they want to create such a... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

Came with my husband and our 6 month old baby. Nice and clean room. Very good restaurant options. Outstanding staff. The housekeeping made us the cutest elephant out of towels to match our baby boy's giraffe. Had a great time at the pool and loved the beach (very blue water and almost white sand). The pool staff found us a... More

Was this review helpful? Yes
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my third trip to PR and my second stay in San Juan and I must tell you I absolutely loved the InterContinental! Staff: The entire staff were very friendly and welcoming; especially the Bell Men and Door Men. My check in process was smooth and easy. Judith was very accommodating and was able to assist me with a... More

Was this review helpful? Yes
Poughkeepsie, New York, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My fiance and I chose to stay here for two days before returning home. It was very smooth checking in from the moment we were dropped off. We arrived around 11AM so they securely stored our bags and we checked in. We were then free to use the grounds. We went to the beach first where it was very clean... More

Was this review helpful? Yes
Champaign, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Immediately upon arrival, we loved this hotel. My daughter and I stayed for 8 days and had a spectacular ocean view room. The rooms were clean…very clean! The one issue we had in the room was immediately addressed. Irene, one of the hotel managers, treated us like royalty. Maybe this is the way she treats all her guests but she... More

Was this review helpful? Yes 2
Marlton, NJ
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at the hotel for a 4 day getaway. Just the right amount of time and this hotel was ont he mark for a relaxing time. As others have said, the staff is what makes this hotel. They follow the Disney way of always smiling and looking iyou in the eye rather than face down! Josue... More

Was this review helpful? Yes
Boca Raton, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

After spending time at the casino, then sushi for dinner, we wanted a drink and some dessert. We went to Trattoria where Eduardo created a 5 sampler dessert to pair with our liqueurs. We had the most wonderful creme brûlée and berries in congnac then a trio of passion fruit cheesecake, chocolate ganache, and flan! Wow! Incredible! Josh was behind... More

Was this review helpful? Yes 1
Hartford, Connecticut
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We wanted to sit by the pool or beach for a quick few days to relax before starting a new job. Mission accomplished! The Hotel pool was lovely with good landscaping and comfortable water temps at all times. Pretty, just like in the photos, and beach was appropriately scenic with soft sand. Bartenders at pool bars were helpful and friendly,... More

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to InterContinental San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, IHG, Priceline, Hotels.com, Odigeo and Tingo so you can book your InterContinental San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde

992 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (241)
Viewed
Hotel & grounds (28)
Viewed
Pool/beach area (55)
Viewed
Bathroom (3)
Viewed
Room/suite (26)
Viewed
Dining (1)
Viewed
View from room (10)
Viewed
Other (118)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (721)
Viewed
Amenities (78)
Viewed
Beach (11)
Viewed
Club Room (83)
Viewed
Club Suite (112)
Viewed
Deluxe Ocean View Room (60)
Viewed
Executive Suite (124)
Viewed
Honeymoon Suite (82)
Viewed
Laguna Standard Room (58)
Viewed
Pool (28)
Viewed
Restaurants and Bars (34)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Room/suite (3)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay