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InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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#3 of 14 Hotels in Isla Verde
515 Reviews 4 of 5 stars
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Certificate of Excellence 2014
InterContinental San Juan
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InterContinental San Juan
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515 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Quakertown, Pennsylvania, United States
2 reviews
4 of 5 stars Reviewed yesterday NEW

When my husband and I checked in, we mentioned that we were here celebrating our 20th wedding anniversary! They upgraded us to an ocean view room on the 10th floor!! ( no extra charge) The view was absolutely beautiful!! It was a great place to stay and the Staff was very friendly!! Absolutely a beautiful resort and a great location!!... More

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Fort Belvoir, Virginia
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The staff at the Intercontinental was simply phenominal. These individuals took great pride in working with you to ensure you were treated like royalty. The room was fantastic and the care shown in everything that was done at the hotel was evident. I would recommend this hotel to anyone who thinks they would like to visit Puerto Rico!

Was this review helpful? Yes 1
Jackson, New Jersey
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our 4th time in PR and first time at the Intercontinental. We drove from Mayaguez as we had been in PR since 9/13. Hubby and I wanted to have a pleasant getaway on my B'Day. Check in was smooth. We were upgraded to an ocean view on the 10th floor as we are IHG members. Beautiful view of... More

Was this review helpful? Yes 1
New York City, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

After a lot of research on the resorts at PR, we finalized the Intercontinental and were so glad of our selection. Thanks to our ocean-view room, we had the ocean to us all the time. The restaurants had great food, especially the Italian restaurant. Great food and great service! Everyday our rooms were arranged so beautifully, that we wanted to... More

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A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

The Intercontinental is my preferred choice of hotel when visiting San Juan... I have stayed in this hotel over 15 times and it get better and better as the years go by!! For me it's all about service!! The intercontinental has the best customer service I have seen in a very long time... There is no waiting for your room,... More

Was this review helpful? Yes 3
Westbury, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

A 3 night getaway and 2nd time to PR. The hotel decor is beautiful and the garden areas around the pool are beautiful. The pool is open 24/7 so it was always accessible in the evening. Almost everyone was very pleasant and nice. William the doorman and bell hop was very hospitable. His smile and caring persona was so warm,... More

Was this review helpful? Yes 2
Mountain View, California
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We arrived around noon, there room was not ready at the time. When the lady at the front desk took my information I asked to be away from a quite room away from the elevator. We came back around 3pm and the room was ready and when I go to the room, it was right next to the elevator. Did... More

Was this review helpful? Yes 2
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 3 days ago NEW

Beautiful Hotel and beach resort!!! We highly recommend staying at the Best beachfront hotel in Isla Verde! Wonderful hospitable people! We love Puerto Rico and can hardly wait to come back! We want to thank our wonderful friends for always being so good to us: The Bellhops: William Cruz, Josue, Baron and Omar; our Concierge Nestor and Ruth (tours); the... More

Was this review helpful? Yes 1
Atlanta, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The staff was gracious and the property was great. The service was excellent and we enjoyed our stay. Bianca in the business center provided great points of interest. The location is convenient to lots of attractions. I suggest renting a car to reach points of interest around the island such as El Yunque National Rain Forest and Ponce on the... More

Was this review helpful? Yes 1
Cranford, New Jersey, United States
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Upon checking into our room at the Intercontinental San Juan we had a slight glitch with our room...One call to the front desk and our problem was corrected in minutes, actually minutes, with a new room assignment ....and a surprise bottle of champagne and chocolate covered strawberries when we returned to our room later that evening....Everyonre we came into contact... More

Was this review helpful? Yes 2
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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde

973 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (230)
Room/suite (26)
Hotel & grounds (28)
Pool/beach area (55)
Bathroom (3)
Dining (1)
View from room (10)
Other (107)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (78)
Beach (11)
Club Room (83)
Club Suite (112)
Deluxe Ocean View Room (60)
Executive Suite (124)
Honeymoon Suite (82)
Laguna Standard Room (58)
Pool (28)
Restaurants and Bars (34)
The Hotel (51)

Management photos: Courtesy of the property manager

All management photos (23)
Hotel & grounds (7)
Business center/function rooms (1)
Pool/beach area (1)
Dining (3)
Room/suite (4)
Other (7)
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