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InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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Certificate of Excellence 2014
InterContinental San Juan
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InterContinental San Juan
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795 reviews from our community

Traveler rating
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    75
    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manhattan NY
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Isla Verde's best bet for great beach, bar and rooms with a view. Access to tennis and super places for anytime of the day dining. Staff is very helpful and the concierge staff knows the town well and can guide you to the best venues.

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Sparta, New Jersey
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Great break for 5 nights 6 days at the Intercontinental in San Juan. Great room at the club level and the walk out from room to pool was very nice. Would be even better if you could use you keycard to enter and exit your room from the pool. Service was very good to excellent with everyone very friendly and... More 

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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The perfect hotel for business and pleasure. Our conference with 300 attendees - ranging in age from 8 months to 88 years -- was our most successful event in 35 years thanks to the San Juan InterContinental. Best features -- a wide range of spacious meeting spaces - some with terraces overlooking the pool and beach; sleeping rooms for each... More 

Was this review helpful? Yes 1
northern ohio
Top Contributor
84 reviews 84 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The casino at the InterContinental is rather small and some of my favorite games from years past have been removed, but the people working there are some of the friendliest and nicest in any of the casinos in the area. The staff at the three card poker table made playing fun, they were not serious sticklers like we experienced elsewhere... More 

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Long Island, NY
Top Contributor
58 reviews 58 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here for the 2nd time and were thrilled to be just as happy with our experience. We arrived at the hotel at 11am and were pleasantly surprised to be able to check in to our room. Our luggage was brought up to us quickly and the room was spacious - king bed, pull out couch,... More 

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Phoenixville, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

You will not be disappointed with this hotel! Not only is the hotel and the property beautiful it is in a great location. We stayed 4 days in Puerto Rico. The hotel is a 15 minute bus ride to Old San Juan and near the airport. We stayed in a Intercontinental Club room which was fantastic because we got a... More 

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Kennett Square, Pennsylvania
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The manager Carlos could not be any nicer or helpful. He lives on property and is always ready to assist. The bathroom is very small. we had a frig and safe. great location. awesome restaurants within walking distance. down the street from ritz Carlton. nice lobby bar. they made a great cucumber vodka drink. Very nice Batista and great pastries.... More 

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St. Louis, MO
Top Contributor
58 reviews 58 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We traveled as 2 families of 4 with elementary aged girls during the admittedly busy Presidents' Day week. We arrived at 430p, Certainly after the 4 PM check-in time. We were informed that they had a large group that was allowed to check out late until 2 PM and many rooms were not available yet. The requested hypoallergenic betting had... More 

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Thompsonville, Michigan
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great Staff. The concierge is a delight he is very helpful. The location is perfect. Bell boys are great as well. I will return with my husband. Nice restaurants just across the street. left out of the hotel are a few more.

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1 review
2 of 5 stars Reviewed 6 days ago NEW

Hotel room ok but bathroom were horrific hair everywhere , security disrespectful, hotel staff have no clue what's going on there always to busy on cell or talking. ..my mother's family was so disappointed it was a surprise she hasn't seen her cousin in 42years and they told us.we couldn't it a small cake by the pool because they thought... More 

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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#1 Casino Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde

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