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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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1,442 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

This is NOT your typical Intercontinental. Or any other 3or 4 star hotel. The service is sporadic and half-hearted, at best. The rooms are tired....panels of the bathroom vanity fronts fell off every time we opened or closed a door. The pool and beach areas require a plastic bracelet to enter and exit just to get a towel! And, if... More 

Helpful?
Thank carolmdcruz
Level Contributor
5 reviews
3 of 5 stars Reviewed yesterday NEW

Overpriced for the value, room was small but clean and comfortable would stay there again if it was more affordable, great friendly staff, great location, Happy hour no where to be found, the outside pool bar was closed from 5;30pm till 7;00pm never heard of such a thing, I guess that is why they also closed the casino this week... More 

Helpful?
Thank Demetrios P
2 reviews
1 of 5 stars Reviewed yesterday NEW

THIS HOTEL IS NOT A 4 STAR HOTEL ANYMORE, beautiful property but not maintained at all. Pool is freezing,Food is just ok,housekeeping is horrible, The beach smells terrible,Not enough chairs around the pool, Staff is clueless,there is no more casino in the hotel,They say they will beat any price THIS IS THE MOST EXPENSIVE HOTEL!!!!!!!!!!!!!

Helpful?
Thank Mark H
Wilmington, Delaware
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Overall great experience. Stayed for 4 nights in early February. Price was reasonable for exellent hotel quality. It's not cheap but great staff, amenities, and a balcony so your room could have fresh air and not "hotel smell" are worth the price to me. Recommend getting breakfast included in your rate as buffet is quite expensive if purchased separately. Very... More 

Helpful?
Thank Heidi W
NJ
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed last week for business and had a delightful stay. The room was comfortable and the service was good. Bellhops William and Kenny in particular did an outstanding job arranging for cabs, remembering my name and being great ambassadors of the hotel. I ate breakfast in the Trattoria, which was a fine buffet. I had pizza out at the beach-side... More 

Helpful?
Thank forest4trees
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Very convenient to the airport and cruise terminal. Fine for overnight or a business hotel but not a whole week long vacation. The staff is very very friendly and ready to engage in conversation. The food in the restaurants is just Okay, nothing special. The room furnishings have been updated and the bed was comfortable. The bathroom in our room... More 

Helpful?
Thank asmith6688
Athens, Greece
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at this hotel ,which we found a little overpriced, for five days in January.Our spacious room with excellent ocean views was on the twelfth floor.Small ,impractical non existent balcony.Impressive and spacious main entrance and lobby.The pool area is in a tropical ,lush garden right on the beach.Free beach chairs but you have to pay 20... More 

Helpful?
2 Thank Philip84
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear Philip84, Thank you so much for your review of our hotel it is wonderful to know you enjoy certain areas of the hotel and the service of our staff. We value your comments and welcome the opportunity to serve you again. I hope you can give us a second change on your next visit to our island. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

To begin our navigation system wasnt working and Emily PBX was not only patient with us but very helpful! Thanks to her directions we made it to the hotel. Arriving to the hotel Baron was helpful as well!! Got out luggage upstairs and provided us with infomation about what to do in Puerto Rico according to our liking! Baron was... More 

Helpful?
1 Thank Cynthia J
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Thank you so much for your review of our hotel and for your wonderful comments in regards of Baron and Emily's service . A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Tampa, Florida
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 days ago NEW

The hotel was nice but the wait for service was ridiculous. When you needed assistance either at the front desk or calling from your room for towels took way too long. Guest services was excellent but you had to wait for that too.

Helpful?
Thank Carol M
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear Carol M, Thank you for visiting us during your recent vacation. We appreciated to know that Guest Services was excellent and that our hotel was nice. We apologize for the delay experienced and rest assure that your comments will be shared with the proper departments to avoid future inconveniences.. More 

Fayetteville, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We had a wonderful experience at this hotel. The staff is definitely the reason. From the very beginning of our vacation, Roberto(front desk) made sure all our needs were met. We enjoyed a spectacular breakfast buffet every morning and Ida was our server. She was extremely personable and very nice. She was always upbeat and quite attentive. Whether we were... More 

Helpful?
1 Thank liligirl67
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to write such a great review! We appreciate your positive comments about our staff and that you have recognized some members of our team. Thank you for your valuable feedback and we look forward to having another opportunity to serve you in the near future. More 

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Deluxe Ocean View Room (60)
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