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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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1,036 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Last minute weekend trip to San Juan and the website we used to make reservations hotel overbooked us so they sent us to the intercontinental and manager Jorge ceballos helped us forget about the disaster at the other hotel and made our stay at the intercontinental even better! The entire staff was amazing especially Pedro*** and the other gentlemen at... More 

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Brainerd, Minnesota, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had a great stay at this hotel! It was our honeymoon. The hotel was clean, beautiful, with a comfortable bed. The pool area is wonderful. The beach was amazing. The food was overpriced, as at any hotel, and not great. But there is enough restaurants within walking distance. The staff have good recommendations as well. We upgraded our room to... More 

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Connecticut
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the Intercontinental for a conference I was attending (plus some time for relaxing) in March 2015. I wasn't excited about the location - very crowded with numerous hotels one right after another. Everything on the street including grocery stores required a fee to visit. We asked for an ocean view - you probably need to be... More 

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New York City, New York
Level Contributor
1 review
5 of 5 stars Reviewed 2 days ago NEW

Wonderful hotel! Nestor Colon, lead concierge, was extremely helpful. Marina Vargas in the cleaning staff was very attentive. The entire restaurant staff for the wonderful breakfast was also very attentive.

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Little Rock, Arkansas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Completely acceptable and close to airport (there is some airplane noise but really not a problem). There was 4 p.m. 'check in' so get assurances if you need to check in earlier. No large atrium was needed. The pool and beach were very nice. There is an attached small casino (of no interest to us). There is a tour desk... More 

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philadelphia
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4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

We came from staying 6 nights in the El Conquistador (which was great) to be close to the airport for 1 night and get a different feel. We chose The Intercontinental based on all the other great reviews. It lives up to these reviews! We were greeted with a great big smile and handshake from William the bell man and... More 

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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We checked in today at noon and was told our room wasn't ready however there was an executive suite available at $400 per night. I agreed to the upgrade and thought everything was going well. After being in the room for approx 30 minutes we noticed the room was humid and muggy. I called the front desk and requested someone... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at the Intercontinental for 10 days Wednesday the 17th to Saturday the 27th of June. Weather was perfect the entire time. 70 People 5 Bridesmaids /5 Groomsman We had our wedding ceremony on the Boardwalk Cocktail party on the Atlantic Ballroom terrace Reception in the Atlantic Ballroom. Wedding began on Saturday at 5:30pm and the... More 

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Southern CA
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Recently stayed at this hotel and was suprise as to why it had not been rated higher. he food, drinks, staff, facilities, pool, beach were all excellent. Wish we could have stayed another week as we didn't want to leave. Prices were moderate but a great value for everything you recieved. We are planning to stay there is few days... More 

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Cleveland, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was our first trip to San Juan and our choice to stay at the Intercontinental was a good one. I managed hotels for years and therefore I am picky when it comes to my vacations. The Intercontinental has an airy island atmosphere with natural lighting and stunning views from the lobby bar to the beach side restaurant (ask for... More 

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