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InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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Certificate of Excellence 2014
InterContinental San Juan
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InterContinental San Juan
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789 reviews from our community

Traveler rating
    381
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    75
    43
    30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenixville, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

You will not be disappointed with this hotel! Not only is the hotel and the property beautiful it is in a great location. We stayed 4 days in Puerto Rico. The hotel is a 15 minute bus ride to Old San Juan and near the airport. We stayed in a Intercontinental Club room which was fantastic because we got a... More 

Was this review helpful? Yes 1
Kennett Square, Pennsylvania
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

The manager Carlos could not be any nicer or helpful. He lives on property and is always ready to assist. The bathroom is very small. we had a frig and safe. great location. awesome restaurants within walking distance. down the street from ritz Carlton. nice lobby bar. they made a great cucumber vodka drink. Very nice Batista and great pastries.... More 

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St. Louis, MO
Top Contributor
58 reviews 58 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed yesterday NEW

We traveled as 2 families of 4 with elementary aged girls during the admittedly busy Presidents' Day week. We arrived at 430p, Certainly after the 4 PM check-in time. We were informed that they had a large group that was allowed to check out late until 2 PM and many rooms were not available yet. The requested hypoallergenic betting had... More 

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Thompsonville, Michigan
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great Staff. The concierge is a delight he is very helpful. The location is perfect. Bell boys are great as well. I will return with my husband. Nice restaurants just across the street. left out of the hotel are a few more.

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1 review
2 of 5 stars Reviewed 2 days ago NEW

Hotel room ok but bathroom were horrific hair everywhere , security disrespectful, hotel staff have no clue what's going on there always to busy on cell or talking. ..my mother's family was so disappointed it was a surprise she hasn't seen her cousin in 42years and they told us.we couldn't it a small cake by the pool because they thought... More 

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Ridgefield,CT
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a nice jaunt to San Juan last week and had a good experience at the Intercontinental. Very close to the airport and the grounds are lovely. Pool was cold but nice. We rented a cabana two days and service was great. Rooms needed a little work, especially the bathrooms. Front desk service was slow but the front desk... More 

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Washington, NJ
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The resort is nice, the pool area is wonderful. I think it is good for families and couples. We did not have children. The beach is nice and we had no issues finding lounge chairs near the pool or on the beach. The bathrooms were all clean. Drinks are expensive, daily specials would be nice, but I knew the hotel... More 

Was this review helpful? Yes 2
Leonia, New Jersey
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Upon arrival we were checked in by Katia who was lovely, Our room was not ready so Katia gave us a pass for a cocktail. We went to the bar Amy and Dania were the bartenders they were a very nice duo. We then proceeded to meet Nester who hooked us up with tee times restuarant reservations ( What a... More 

Was this review helpful? Yes 1
Somerville, New Jersey
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Customer service needs some work - rooms are ok but not luxury or resort like. Front desk doesn't always take calls and you get a message to call back. At the crowded pool area, they don't explain why they put a wristband on you (pool and beach access) or that it can be on your bag and removed each day... More 

Was this review helpful? Yes 1
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Thank you Intercontinental staff for a wonderful stay! The friendly faces, local tips and mini Spanish lessons made it a wonderful experience! The facilities are beautiful and the attention given to guests made it feel like the Intercontinental was personally vested in making everyone's stay special! If you need some inspiration about what to see, ask the incredibly knowledgeable concierge... More 

Was this review helpful? Yes 2
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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#1 Casino Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#3 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde

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Deluxe Ocean View Room (60)
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Executive Suite (124)
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