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All 14 Isla Verde hotels

InterContinental San Juan

4.0 of 5 Resort   |   5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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81%
Ranked #3 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sylvia R San Diego, California
  • Reviews (404)
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404 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
San Diego, California
1 review
5 of 5 stars Reviewed yesterday NEW

My first time in San Juan Puerto Rico and I couldn't be happier to write the utmost highest level of recommendation. My first time in Puerto Rico with my two sons and my mom. I definitely will be coming back to the Intercontinental in San Juan. The pictures from the website don't do this hotel justice. I wanted a place... More

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Greenwich, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Just returned from a 5 night stay at the InterContinental. I'm a well seasoned traveler and have been to some beautiful (and not so lovely) islands and resorts in the Caribbean. This hotel and Puerto Rico as a whole just was an experience that left a bad taste in my mouth. For starters, the hotel and pool area were beautiful.... More

Was this review helpful? Yes 4
Banning, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

the start of our vacation was difficult at best and then we went to a small bar and Francisco Perez was an excellent bartender! not only did he make great drinks, but he was pleasant and entertaining. He was attentive and made the best drinks ever! Thanks Francisco you gave a good start to our stay. I hope this is... More

Was this review helpful? Yes 1
Bronx, New York
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

At first everything seemed ok until you have no other choice than to pay for valet parking, which was way across the street. that took a lot of time to wait on your vehicle. With 2 toddlers you have to be in and out of the hotel and imagine the wait. We got into the room the CARPET WAS WET.... More

Was this review helpful? Yes 4
Orlando, Florida
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Living in Miami most of my life, I would like to consider myself a Mojito connoisseur. Carmen at the lobby bar at the Intercontinental San Juan, not only provides excellent service with a smile, but makes one of the best mojito I have ever tried. I think her secret is using DonQ Rum instead of Bacardi.

Was this review helpful? Yes 2
Carolina, Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel was amazing and the casino also, but the people of the Casino such as Aida and Jesus were the best, they always make everything that they can to make my stay much pleasure and they did a great job because I love my stay.

Was this review helpful? Yes 2
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for your positive comments! We are delighted to read that you had a first class stay with us and we greatly appreciate your taking time to recognize some members of our casino staff. Thank you for your kind words and we look forward to welcoming you soon! More

La Plata, Maryland
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 6 days ago NEW

Pros: Ocean view, bell hops, and housekeeping. Cons: Rude & unfriendly front desk as well as Ambassador front desk. The men were fine, the ladies had attitudes & were unhelpful & rude. Spa service - IC does a HUGE disservice to the spa by having a gym directly above it. The slamming down of the weights was unbearable & totally... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for taking the time to review your last stay with us and for being an Ambassador member. We greatly appreciate your positive comments about the bellmen and housekeeping staff. Nevertheless, we would like to apologize for not meeting your expectations regarding your spa experience and for the inconveniences you faced regarding the front desk service and... More

Houston, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I recently Stayed at the Intercontinental for 11 Days, prior our destination wedding, about the resort all i can say is that it was excellent from Valet , and everyone giving you attention to detail... valet guy (josue) colored eyed..... always greeting and smile on his face.. Casino was great, from staff to dealers and waiters... Aida Alcazar & Hector... More

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Dear Nestor S, thank you for allowing us to host you during your recent visit to Puerto Rico and for taking the time to share your words of appreciation.We are humbled to have received such thoughtful comments. There is no greater satisfaction, as customer service professionals, than receiving kind words from a valued guest. We all look forward to the... More

Rockford, IL
2 reviews
5 of 5 stars Reviewed 1 week ago

My wife and I were at The Intercontinental for 3 nights and we loved it. The room was clean and comfortable, the lobby was immaculate, the pool area was gorgeous and peaceful, the property has access to a great stretch of the beach. The property itself is AWESOME but what REALLY makes it FANTASTIC are the people. They were all... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for taking the time to review your last experience with us. We are happy to read that you had a great time with us and that you enjoyed the service delivered by our staff. In respect to the elevators, it is important to mention that we are currently upgrading one of them and to mitigate any... More

Cocoa Beach
Contributor
13 reviews 13 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent 4 nights at a business meeting but took my family. The food is expensive but good. The bar is around the pool at a swim up part and the staff for the most part was very attentive. The beach was beautiful and clean. The hotel can use a little updating but linens were clean and crisp. There were... More

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for your positive comments about your recent stay with us. We are glad to know that you and your family enjoyed our facilities and service levels. We greatly appreciate your taking time to share your experience with us and we look forward to welcoming you soon! More

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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
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TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Tingo, Travelocity, BookingOdigeoWL, Amex, Agoda, Hotels.com and Otel so you can book your InterContinental San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde

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Deluxe Ocean View Room (91)
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Executive Suite (184)
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Laguna Standard Room (86)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Casino Hotel in Isla Verde #1 Spa Hotel in Isla Verde #2 On the Beach Hotel in Isla Verde #2 Family Hotel in Isla Verde #2 Luxury Hotel in Isla Verde #3 Romantic Hotel in Isla Verde #5 Business Hotel in Isla Verde
Hotel Class
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place; immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 
Number of rooms
397

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