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InterContinental San Juan

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5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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InterContinental San Juan
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950 reviews from our community

Traveler rating
    472
    298
    98
    49
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

we stayed in the hotel for 2 nights prior to going on a cruise from san juan . not far from airport $15 by taxi . arrived late at night after delayed flight . staff greeted us from the taxi and took baggage straight away , very friendly staff . smooth check in . room was lovely .we had a... More 

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Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed yesterday NEW

This hotel had a great balance of things for my 20 year old son and I to do. I chose it for the awesome beach (for me!) and the on-site casino (for my son, although it was smaller than we expected). Pool area was beautiful too - even bigger than the pictures. I agree with some of the other reviewers... More 

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New York City, New York
2 reviews
4 of 5 stars Reviewed yesterday NEW

Pros - clean beach, free beach chairs, nice and large pool, pool bar, decent gym, customer service, and just the pristine premises in general Cons - continental breakfast was like $15, and full breakfast (with eggs and meat) was like $27, non-valet parking costs $20/per day and is across the street, and it has nothing to do with the hotel... More 

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Baltimore, Maryland
1 review
4 of 5 stars Reviewed yesterday NEW

I traveled with my 21 year old son. Very good vacation and very expensive. Food is super expensive in all restaurants in hotel. I loved meals and cocktails at the bar, near the fire, great location and great quality of food. But $25 for two cocktails seems too much. Employees at reception desk could be more hospitable. Also there was... More 

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Boston, Massachusetts
1 review
4 of 5 stars Reviewed 2 days ago NEW

Upon arrival my family and I were greeted by the friendliest and most professional doorman, William :). Miss you already, William! One of the check in staff (J.) was rude, unprofessional, and he lacked a personality. I had checked in 4 people with another front desk staff member (A.) at 1130 but at 4:00 when it was time to get... More 

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Wilton, Connecticut
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were so lucky to stay at the InterContinental at Isla Verde. We arrived very early in the morning knowing check-in was around 4. We were welcomed by the bellman with a huge smile -- he was always upbeat and friendly. Couldn't do enough for us. We had booked an ocean view and requested a higher floor if possible. Before... More 

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Roanoke, VA
Contributor
19 reviews 19 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was with a small group that stayed one night before our cruise. The hotel staff was very courteous and professional upon check in, during the stay, and at check out. We didn't run into any employee that didn't make us feel unwanted. Everyone was super nice. Hotel has beautiful grounds including the pool area, beach area, and front entrance.... More 

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New York City, New York
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Was here for Valentine's Day weekend and had a great time. There were a lot of outdoor activities and nearby attractions. The property seemed a bit dated but was maintained well. The hotel was very near the airport but did not notice any noise

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Joliet, Illinois
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed 2 days ago NEW

I've stayed on several visits at the Intercontinental San Juan and every time the staff have been friendly and helpful. The rooms and grounds are immaculate. The pool is great. Even on extremely crowded days I still was able to find a chair to sunbathe. They also have complimentary beach chairs. The beach is not private, but that really did... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I would highly recommend this place a come back again. Everyone was so friendly and made our stay truly enjoyable. Hilton from housekeeping was the absolute best and made our room so nice! He was so nice and took care of everything for us.

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel and for recognizing Hilton. We hope you will come back and visit us soon! More 

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