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All 14 Isla Verde hotels

InterContinental San Juan

4.0 of 5 Resort   |   5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan
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82%
Ranked #3 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
USC-FIU-FAN Orlando, Florida
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401 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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English first
Bronx, New York
Contributor
12 reviews 12 reviews
1 of 5 stars Reviewed yesterday NEW

At first everything seemed ok until you have no other choice than to pay for valet parking, which was way across the street. that took a lot of time to wait on your vehicle. With 2 toddlers you have to be in and out of the hotel and imagine the wait. We got into the room the CARPET WAS WET.... More

Was this review helpful? Yes 1
Orlando, Florida
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Living in Miami most of my life, I would like to consider myself a Mojito connoisseur. Carmen at the lobby bar at the Intercontinental San Juan, not only provides excellent service with a smile, but makes one of the best mojito I have ever tried. I think her secret is using DonQ Rum instead of Bacardi.

Was this review helpful? Yes
Carolina, Puerto Rico
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel was amazing and the casino also, but the people of the Casino such as Aida and Jesus were the best, they always make everything that they can to make my stay much pleasure and they did a great job because I love my stay.

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for your positive comments! We are delighted to read that you had a first class stay with us and we greatly appreciate your taking time to recognize some members of our casino staff. Thank you for your kind words and we look forward to welcoming you soon! More

La Plata, Maryland
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 days ago NEW

Pros: Ocean view, bell hops, and housekeeping. Cons: Rude & unfriendly front desk as well as Ambassador front desk. The men were fine, the ladies had attitudes & were unhelpful & rude. Spa service - IC does a HUGE disservice to the spa by having a gym directly above it. The slamming down of the weights was unbearable & totally... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for taking the time to review your last stay with us and for being an Ambassador member. We greatly appreciate your positive comments about the bellmen and housekeeping staff. Nevertheless, we would like to apologize for not meeting your expectations regarding your spa experience and for the inconveniences you faced regarding the front desk service and... More

Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I recently Stayed at the Intercontinental for 11 Days, prior our destination wedding, about the resort all i can say is that it was excellent from Valet , and everyone giving you attention to detail... valet guy (josue) colored eyed..... always greeting and smile on his face.. Casino was great, from staff to dealers and waiters... Aida Alcazar & Hector... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Dear Nestor S, thank you for allowing us to host you during your recent visit to Puerto Rico and for taking the time to share your words of appreciation.We are humbled to have received such thoughtful comments. There is no greater satisfaction, as customer service professionals, than receiving kind words from a valued guest. We all look forward to the... More

Rockford, IL
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I were at The Intercontinental for 3 nights and we loved it. The room was clean and comfortable, the lobby was immaculate, the pool area was gorgeous and peaceful, the property has access to a great stretch of the beach. The property itself is AWESOME but what REALLY makes it FANTASTIC are the people. They were all... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for taking the time to review your last experience with us. We are happy to read that you had a great time with us and that you enjoyed the service delivered by our staff. In respect to the elevators, it is important to mention that we are currently upgrading one of them and to mitigate any... More

Cocoa Beach
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I spent 4 nights at a business meeting but took my family. The food is expensive but good. The bar is around the pool at a swim up part and the staff for the most part was very attentive. The beach was beautiful and clean. The hotel can use a little updating but linens were clean and crisp. There were... More

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for your positive comments about your recent stay with us. We are glad to know that you and your family enjoyed our facilities and service levels. We greatly appreciate your taking time to share your experience with us and we look forward to welcoming you soon! More

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The overall experience was good. One elevator was down for our entire visit (5 days). How does it take that long to fix an elevator? So, going up and down from the 12th floor was a pain. But, it kind of explains the entire stay... The service was just so, so. The bar on the beach offered better service, drinks... More

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for choosing the InterContinental San Juan as your host during your recent visit to Puerto Rico. We are disappointed to learn that your visit was not a complete success and we would like to apologize for not meeting your expectations this time. In respect to the elevators, it is important to mention that we are currently upgrading one... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just spent 5 nights at the Intercontinental and it was fabulous! The rooms were spacious and clean. The staff was friendly and helpful. Louis, one of the Bell Men, was so nice and never failed to refer to us by name and helped us with all our needs. Nestor, the concierge, was very friendly, helpful & just a sweetheart!... More

Was this review helpful? Yes 2
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your positive comments and for recognizing some members of our staff! We greatly appreciate your taking time to review your last experience with us. We are delighted that you had a great stay at the InterContinental San Juan and that you enjoyed our service levels. We look forward to welcoming you soon! More

New York City, New York
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The public areas in this hotel (lobby, pool, spa, casino) were all extremely clean, well kept, and modern. Our room was also really nice - with a comfortable bed, sitting area, and clean linens. However, the bathroom was certainly looking a little tired, with discolored grout and some messy caulking. Our biggest upset with the Intercontinental was with the service... More

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for taking the time to review your last experience with us. We greatly appreciate your positive comments about our guestrooms and facilities. We also thank you for advising us of your dissatisfaction towards our food and beverage service. Please allow me to apologize for any inconvenience or negative impression this might have caused you. We understand... More

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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde

1,291 photos of this hotel

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Hotel & grounds (26)
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Room/suite (21)
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Pool/beach area (52)
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Beach (18)
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Club Room (120)
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Club Suite (168)
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Deluxe Ocean View Room (91)
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Executive Suite (184)
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Honeymoon Suite (122)
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Laguna Standard Room (86)
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Pool (48)
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Restaurants and Bars (53)
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The Hotel (76)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Isla Verde #1 Casino Hotel in Isla Verde #2 Luxury Hotel in Isla Verde #2 On the Beach Hotel in Isla Verde #2 Family Hotel in Isla Verde #3 Romantic Hotel in Isla Verde #5 Business Hotel in Isla Verde
Hotel Class
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place; immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 
Number of rooms
397

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