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InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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Certificate of Excellence 2014
InterContinental San Juan
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InterContinental San Juan
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669 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St Louis
Top Contributor
168 reviews 168 reviews
42 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed yesterday NEW

We enjoyed staying at this property. The location and staff were excellent. The kids enjoyed the pool and we lounged in the cabana with cool water and dry towels. We strolled the beach and took surfing lessons just nearby. The tropical drinks and bar food were good enough that we didn't feel we needed to leave the property. I would... More 

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Top class service and wonderful people. The bellman was hilarious and was a savior each and every day we needed to plan our day. I didn't even bother with going to concierge. I knew Jorge was my man when I can down after sleeping in and asked where I could walk close for lunch. He took his break and we... More 

Was this review helpful? Yes 2
Oklahoma City, Oklahoma
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is for you if you want to be near San Juan and still have a nice beach area. Only about 5-1o minutes from the airport too. The beach and pool area is very nice, lots of bar areas and not too crowded when we were there. Food and drinks are expensive!

Was this review helpful? Yes 2
Methuen, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here for 5 days. The accommodations were very nice - comfortable rooms, nice pool, good restaurants. The service was incredibly good throughout the hotel however the over the top of service was Hilton - our room attendant. Hilton made sure we had everything we needed and went above and beyond with little touches, including his... More 

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5 reviews 5 reviews
4 of 5 stars Reviewed 4 days ago NEW

This hotel was ok. The location is a bit off the beaten path from Old San Juan activities but ok if you will be traveling around the island. During our stay a sprinkler pipe burst on our floor and our whole floor had to change rooms due to flooding. Baron made the move to a new floor a snap and... More 

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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Hotel has a nice pool and beach access but our whole floor had a water flood everywhere due to a sprinkler system problem. They moved us and we're courteous about it but it took some time. The hotel is a little upclass and loud but still had a relaxing time.

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Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We like this hotel the grounds were a little small but it was very nice try out all the different bars there because they all seem to make the drinks different and you'll find what you want also we found that we could get food that wasn't on the menu delivered to our room or table the beach was nice... More 

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3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

But I will say more--we had a great stay. Rooms were good, pool was fantastic. Location and value for money, spot on! Pedro, who works at the pool bar, was particularly kind and helpful and his 2 for 1 mojitos are reason alone to stay here. I would have given five stars save for the bad experience we had with... More 

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San Jose, Costa Rica
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It is a good hotel located at Isla Verde. It is not the most luxurious but it is as expected to Intercontinental standards. There is a good variety dining options nearby, walking distance, making it a good choice.

Was this review helpful? Yes 1
New Haven, Connecticut
1 review
5 of 5 stars Reviewed 6 days ago NEW

My girlfriends and I came here for a 40th birthday getaway and had the BEST time. The location on the beach is perfect, the pool and hot tub are amazing, and we were right in the middle of the Isla Verde "strip," and in particular right next to the El San Juan Hotel, which is the place to see and... More 

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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Casino Hotel in Isla Verde
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#3 Romantic Hotel in Isla Verde
#4 Business Hotel in Isla Verde

1,030 photos of this hotel

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All traveler photos (272)
Room/suite (34)
Dining (6)
Pool/beach area (102)
View from room (20)
Hotel & grounds (49)
Bathroom (3)
Other (58)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (721)
Amenities (78)
Beach (11)
Club Room (83)
Club Suite (112)
Deluxe Ocean View Room (60)
Executive Suite (124)
Honeymoon Suite (82)
Laguna Standard Room (58)
Pool (28)
Restaurants and Bars (34)
The Hotel (51)

Management photos: Courtesy of the property manager

All management photos (38)
Hotel & grounds (12)
Dining (4)
Room/suite (7)
Pool/beach area (4)
Business center/function rooms (1)
Other (10)
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