We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
#3 of 14 Hotels in Isla Verde
524 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Certificate of Excellence 2014
InterContinental San Juan
Professional photos View all
Browse nearby
InterContinental San Juan
Write a Review

524 reviews from our community

Traveler rating
    266
    167
    45
    31
    15
See reviews for
122
187
15
62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (524)
  • Mar-May only
    (189)
  • Jun-Aug only
    (163)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (119)
All months
A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

My husband and I had I wonderful time in Puerto Rico. After readings other people reviews we decided to book our 7 days and 7 nights stay at the Intercontinental San Juan Hotel/resort. The staff was respectful, helpful and cordial (Luis at front door, Efrain at the pool, Angel at the beach entrance, Olga on the 11 floor) and every... More

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Front Desk staff was super attentive... Thank you Amy & Jose... Our housekeeper Bélgica Jiménez always helped us with extra sheets... Also Angelica from guest services... the doormen were always amazing...

Was this review helpful? Yes 2
San Juan, Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

All the people here are very nice. Belgica Jimenez help me a lot,she really did good. Japanese food are not perfect. Weather is good,rain every day ,but just for a while. All the intercontinental around world are perfect!Just like home

Was this review helpful? Yes 2
Charlotte
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was a very nice resort. The staff was nice and they really made sure that we were comfortable. We happened to see some new hires being trained while we were there and we saw that they instill in them early on that you always make sure to greet and be pleasing to the guests. I've been to hotels in... More

Was this review helpful? Yes
Austin, Texas
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Our concierge Nestor was phenomenal! We booked our trip to Puerto Rico 4 months ago, bought flights, found our hotel, but did zero planning. Within an hour of checking in to the Intercontinental, we stopped by the concierge desk and met Nestor. He planned our entire trip for us in about 20 minutes. He made reservations for a catamaran/snorkel cruise,... More

Was this review helpful? Yes
San Francisco, California
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel staff was wonderful - they were helpful and very pleasant - especially the staff at the door. I was stung by a jelly fish (minor) while swimming in the ocean one night and the front desk had vinegar sent to my room right away - it worked great! Room: The room we stayed in was average, the bathroom... More

Was this review helpful? Yes 1
Oakland, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent two nights here before traveling to another Caribbean island. The resort is right on the beach, plus they have a lovely pool area. Our room on the 8th floor overlooked this area. I pulled a crown off a tooth the first night there. It was 5 pm but the concierge called his dentist and left a message. I... More

Was this review helpful? Yes
Quakertown, Pennsylvania, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

When my husband and I checked in, we mentioned that we were here celebrating our 20th wedding anniversary! They upgraded us to an ocean view room on the 10th floor!! ( no extra charge) The view was absolutely beautiful!! It was a great place to stay and the Staff was very friendly!! Absolutely a beautiful resort and a great location!!... More

Was this review helpful? Yes 3
Fort Belvoir, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at the Intercontinental was simply phenominal. These individuals took great pride in working with you to ensure you were treated like royalty. The room was fantastic and the care shown in everything that was done at the hotel was evident. I would recommend this hotel to anyone who thinks they would like to visit Puerto Rico!

Was this review helpful? Yes 1
Jackson, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 4th time in PR and first time at the Intercontinental. We drove from Mayaguez as we had been in PR since 9/13. Hubby and I wanted to have a pleasant getaway on my B'Day. Check in was smooth. We were upgraded to an ocean view on the 10th floor as we are IHG members. Beautiful view of... More

Was this review helpful? Yes 1
Do you own or manage InterContinental San Juan?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to InterContinental San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Expedia, Hotels.com, Odigeo and Tingo so you can book your InterContinental San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde

974 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (231)
Viewed
Hotel & grounds (28)
Viewed
Pool/beach area (55)
Viewed
Bathroom (3)
Viewed
Room/suite (26)
Viewed
Dining (1)
Viewed
View from room (10)
Viewed
Other (108)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (721)
Viewed
Amenities (78)
Viewed
Beach (11)
Viewed
Club Room (83)
Viewed
Club Suite (112)
Viewed
Deluxe Ocean View Room (60)
Viewed
Executive Suite (124)
Viewed
Honeymoon Suite (82)
Viewed
Laguna Standard Room (58)
Viewed
Pool (28)
Viewed
Restaurants and Bars (34)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Room/suite (4)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near InterContinental San Juan