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InterContinental San Juan

4.0 of 5 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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Certificate of Excellence 2014
InterContinental San Juan
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InterContinental San Juan
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731 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Clair Shores, Michigan
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

We experienced nothing but top notch service during our stay. The resort and rooms however could really benefit from a renovation overhaul. The breakfast buffet is overpriced and mediocre at best. The wifi signal is nearly useless in our hotel room and not strong enough to use on our balcony or around the pool. My husband and I each had... More 

Was this review helpful? Yes 2
Boston
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just returned from a week at the Hotel Intercontinental, am in a blizzard right now, and miss the sunshine and beach. Enjoyed where we stayed very much(really a 4.5). The hotel was very nice, located on a strip of beach with other hotels and condos nearby and walking distance to other restaurants and even a Walgreens. There were some minor... More 

Was this review helpful? Yes 2
Fairfax VA
Top Contributor
71 reviews 71 reviews
58 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed yesterday NEW

I'm really torn on this one. Gorgeous public areas, beautiful beach, great pool, helpful & friendly staff. That would give it 5 stars. But the sleeping rooms (or at least the one I had) are not at the level I expected for a hotel in this price range. * The HVAC system seems to have on and off, but no... More 

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Rochester, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

I have been to this hotel many times and it never disappoints. Even my girlfriend, who is hard to please, fell in love with the place. From the time you step out of the cab, until the time you leave, you feel like a valued guest. The rooms are clean and comfortable. The pool and beach area are very nice.... More 

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Montville, New Jersey
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I left icy New Jersey and a few hours later we were having lunch in paradise. We booked an oceanfront room which wasn't ready until 3pm. We hung out at the beautiful pool until our room was ready. Room was perfect with small balcony overlooking pool and beach. They have a casino and nice spa. Breakfast came... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel as a family for a week, part of the time was vacation and part of it was for a conference. The hotel was fine – comfortable, convenient, nice pool area, nice beach - not "luxury", but certainly very comfortable. What truly stood out, however, was the staff – almost without exception, the hotel staff went... More 

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words about our staff and our property. I’m very pleased to read that you enjoyed our service levels. I've already shared your experience with our team and we truly appreciate that you have recognized Ida, Nestor, Mónica and Hilton. We are very fortunate to have them as part of our team. As for the food... More 

New York City
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In spite of a few negative experiences at the beginning, we had a relaxing and wonderful stay at this hotel. We give it a very high rating and will certainly choose to stay here again in the future. The start was bumpy but the situation was ultimately corrected and the rest of our trip was terrific. When making the original... More 

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for writing a review about your recent stay with us. We greatly appreciate your feedback and we’re glad to read that you liked our facilities and staff. But most importantly, I would like to apologize for the inconvenience you experienced at check in and I regret that this has impacted negatively your experience with us. As our guest... More 

Quincy, Illinois, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Hotel, beach and pool were beautiful. Staff was professional and kind. Our housekeeper, Belgica Jimenez, went above and beyond! Our room was clean and always stocked with all we need. We can't wait to return next year!

Was this review helpful? Yes
Brooklyn, New York
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed 4 nights and 5 days at the hotel and had a great time. The service is excellent- from the bellhops to the front desk to the concierge - they were polite and personable and always helped me with whatever I needed. The housekeeping staff were delightful- I burst out laughing when o saw the towel elephant Hilton made... More 

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for the great review! I am delighted to read that you were positively impressed for our staff and service levels. Thank you also for recognizing Hilton, we are very fortunate to have him in our team. We look forward to welcoming you soon! More 

New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The hotel was clean and beautiful. The staff were nice, as well. I like the amenities and I had a lot of fun in the casino. It's overall location is a plus. Amazing views - i really like my view from the front of the hotel, as I could see the incoming planes landing at the San Juan airport. The... More 

Was this review helpful? Yes
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for your great comments! It is nice to hear from you, as our guest, that you had a first class stay with us and that we were part of your Best day-cation ever!. Thank you again for your kind words and we look forward to welcoming you back during your next visit to Puerto Rico! More 

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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#1 Casino Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde

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Deluxe Ocean View Room (60)
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Executive Suite (124)
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Laguna Standard Room (58)
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