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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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Ranked #4 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Caezette Chicago
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1,876 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (350)
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English first
Chicago
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed today NEW

The hotel was incredible. The pool was wonderful. We were there from a Saturday until Wednesday during the Puerto Rican constitution weekend. The hotel seemed to have locals using the pool as it was a long holiday weekend which one day made it impossible to find a chair and the pool was really crowded. The staff was very friendly and... More

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Olney, Maryland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

My husband , my 14 year old son and I just returned from a 7 night stay at the Ritz Carlton. We had requested an ocean front room and got an ocean view room which was just great as it overlooked the pool and the ocean. The ocean bar and lounge bar are great places with amazing staff especially Tia... More

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Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just got back from a 7 night stay. Everything was wonderful. The service was always top notch. The room, although we did not have a pool or ocean view was just perfect for us. The beds were very comfortable and the room was always clean and bed turned down at night with two chocolates. ALL the... More

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Top Contributor
69 reviews 69 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Last minute flight cancellations forced me to stay in San Juan and I went with this hotel. As with most Ritz Carlton's, the service is impeccable and rooms are very quiet and comfortable. Would highly recommend.

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Jimed232, We are conveniently located right next to the airport and I am happy we were able to create a” home away from home” as you had to stay an extra night in San Juan. I appreciate the nice comments about our service and you recommending our resort to other travelers. We look forward to welcome you back in... More

Austin, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for a week in July, and after reading reviews, we were a bit concerned about what to expect. We have Marriott status, and travel quite extensively for business and pleasure. Although this didn't "feel" like a Ritz, the property was top-notch, and we have no complaints. We booked a city view room, but were... More

Was this review helpful? Yes 2
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Amy L, You stated, yes, I do read all the reviews and take them very seriously and use them as a form of recognition and/or improvement. Guest comments are a gift and I appreciate all our guests when posting their experiences. “Simply Lovely”, that is a great description you put and I am happy you enjoyed your vacation with... More

New York
Contributor
16 reviews 16 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family and I stayed 3 nights at the Ritz Carlton San Juan. This was our second stay at this hotel within a four year span. This resort will not disappoint. It is pricey but if you are looking for a relaxing vacation where you want to be treated like royalty this is the place to go. The resort itself... More

Was this review helpful? Yes 2
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear BSA724, We love to make our guests feel like “Royalty” and I am happy to hear that you and your family felt that way during your vacation at our resort. Thank you for your kind comments about the warm welcome our guests get when walking through the front doors. My philosophy is that when you are entering our resort... More

nyc
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

there are a lot of nice hotels in Puerto Rico but i have never experience this kind of warmth from all staff members;they must be all Puerto Ricans from the moment i enter the lobby until my last day it was wonderful. i highly recommend this hotel and its best to include the breakfast in you package.

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Mr. Copa2002, I am happy to hear that you very much enjoyed the warmth and caring from our Ladies and Gentlemen during your vacation with us. Most of our team members are from Puerto Rico. Everyone is proud to represent our beautiful Island, which has so much to offer for many more visits. We look forward to welcome you... More

Bethesda, Maryland
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My family and I just spent a week at the Ritz in San Juan. I booked club level and the quality of the service was above my expectations. I have stayed at other Ritz's but this was my first Ritz club experience. We had great concierges; Luis, Isaac and their colleagues. Daily breakfasts, snacks, appetizers, drinks, after dinner deserts and... More

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Ozgur 20817, Thank you for booking our Club Lounge, our hotel within the hotel for a nice relaxing experience, feeling home away from home. I will recognize Luis and Isaac for their service provided to you in our next “Red Carpet Recognition line up”. You truly used all our facilities, from the Club Lounge, Pool and Beach, our BLT... More

taunton, ma
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

My family's party of five (3 adults and 2 teenagers) spent 5 nights at this Ritz resort last week on our first trip to Puerto Rico. On the plus side, this resort has a gorgeous beach with a dynamite view and excellent beach staff who happily set us up each morning with chairs, tables, towels and umbrellas. The beach itself... More

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Njbnorton, Thank you for being our guests for five nights, enjoying our wonderful pool and beach front, the poolside food and beverage offerings, BLT Steak and Il Mulino for evening dining and the Casino. I appreciate your comments about housekeeping and the front desk team members and their service provided. We are closed to the airport and as you... More

hongkong
Top Contributor
94 reviews 94 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very near San Juan airport, driving from airport to hotel only 15 minute,but you don't hear any noise from the airplane. Hotel has a beautiful pool quite big,. Connecting to the beach. Feel like you are in a resort in Bangkok. The room is standard in size. Clean linen bed sheet, comfy matress like other ritz Carlton... More

Was this review helpful? Yes 2
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Edwin Hongkong, I am happy to hear that you value the convenience to be so close to the airport, though not hearing it when staying at our resort. I can see that you enjoyed many aspects of our property and enjoyed the attentive and smiley service provided by the Ladies and Gentlemen. We look forward to welcome you back... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Friendly and helpful(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Casino Hotel in Isla Verde #2 Spa Hotel in Isla Verde #3 Luxury Hotel in Isla Verde #3 On the Beach Hotel in Isla Verde #4 Business Hotel in Isla Verde #4 Family Hotel in Isla Verde #5 Romantic Hotel in Isla Verde
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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