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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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73%
Ranked #3 of 14 hotels in Isla Verde
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Sev8196 New York City, New York
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1,742 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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English first
New York City, New York
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Ritz-Carlton with my family last week for five days and the hotel still possessed the same great qualities seen in my previous visits. The hotel facilities were supreme and there have been many renovations that have allowed the breakfast area and the beach dining area to become even more accommodating. The breakfast area was great and... More

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Saint Augustine Beach, Florida
Top Contributor
77 reviews 77 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I just came back from 3 nights, 4 days at the Ritz in San Juan. It was a good property but not great. The rooms are what you would expect, but the carpet in our room felt moist and there was the slight smell of mold/mildew. The property is beautiful but the pool was soooo crowded you could barely walk... More

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Princeton, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a great stay at the Ritz. The concierge staff especially Miriam were excellent and really went out of their way to make my kids feel welcome. Eva was also so warm and friendly always greeted the kids with a smile and conversation. My only complaint would be that the pool area was very crowded and hence hard to... More

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Aberdeen
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had the pleasure of being taken there on an expenses paid trip and it was just perfect. The location for the beach is excellent as it's literally two mins walk to the other side of the pool before you hit the beach. The food is expensive for what you get but I can highly recommend the BLT restaurant. Had our... More

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Green Bay, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The San Juan Ritz Carlton was everything I was hoping it would be. We were greeted with a glass of champagne on check in. This hotel knows what it takes to be five stars. the room was immaculate and very comfortable, What you would expect from a Ritz-Carlton Property. Beach and pool are clean. Walk out to the pool and... More

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usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The staff at this hotel could be any more sweet and caring. The problem is there are not enough of them. There are no managers around and the entire experience is lacking. This is not a 5 Star Hotel. It starts with the registration staff. Despite being a busy hotel, they only had 2 people working checking guests in and... More

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RCSJU, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Guest, Thank you for taking the time to submit a review regarding your recent stay with us. We appreciate the positive feedback you made about our staff attitude. However we are very disappointed to know that your customer service experience was not as expected and that not enough management presence was perceived. In regards to the stained carpet in... More

Farmington, Connecticut
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Ritz-Carlton San Juan is our only tropical destination where we can get on a plane in the Northeast and be checked in and on the beach 4 hours later. The property is just minutes from the airport on a 1.5 mile sandy beach with a large pool, fitness center, several excellent restaurants, and a casino. The Ritz San Juan... More

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Louisville, KY
Top Contributor
93 reviews 93 reviews
32 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 week ago

I was greeted with "Champagne or Chardonnay?" as my bag was whisked away and check-in was a breeze. Dominique (concierge) was just so helpful getting me to where I need to be. The service defines 5-stars. Immaculate. Prompt service. 24-hour room service. Sandy, clean beach with a staff that was amazing....Il Mulino (the same one as in NYC) is in... More

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Maple Grove, Minnesota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great time at The RC San Juan. It was my first time at a Ritz and the location was wonderful and front desk service impeccable. The breakfast buffet was excellent, and I was able to order off of the menu while the rest of my family had the buffet. My only complaint was the lack of places... More

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1 review
5 of 5 stars Reviewed 1 week ago

It was a great hotel, great service, I would definitively stay again. Yes it is close to airport but you do not hear it from the rooms. The service was great they even remembered how my wife takes her eggs at breakfast. We had a wonderful time during winter break.

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Friendly and helpful(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#2 Business Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carlton San Juan
Ritz Carolina
Ritz-Carlton Carolina
Carolina Ritz-Carlton
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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