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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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Ranked #4 of 14 Hotels in Isla Verde
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
StephanieM0190 New York
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1,940 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
1 review
5 of 5 stars Reviewed yesterday NEW

From the minute I checked in to check out my experience was a great one. The hotel is beautiful and very clean. The pool isn't huge but it's moderate. The private beach section is beautiful. Once you walk onto the beach the attendant finds a chair for you and lays your towel out for you along with table. The service... More

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Defiance, Ohio
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

From the time we got there until the day we left it was superb. Everyone that worked there was exceptionally friendly. The hotel was very clean and beds were super comfy. There were 20 people that were in our group and we always found a place together at the pool.. Loved loved Diana at the front desk.. Her awesome friendly... More

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Singapore, Singapore
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My friends and I just came back from this property just a week ago, and we are missing the hotel already! Service is top notch as expected from the Ritz Carlton. All the staff were friendly, helpful and professional. Room is comfortable, relaxing and the bed just refused to let us get out of the bed every morning. Lol. Now... More

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Oklahoma, United States
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I expected the property to be larger. It was nice, clean. The front desk, valet, concierge, and beach/pool staff were very friendly. And I mean friendly. Not just polite, like at other hotels. They must have lots of training on what sort of language to use with guest because it was very consistent. Also, I sincerely appreciate how often the... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just stayed here for three nights and enjoyed every minute of it. The service is top notch. Each person greeted us with a smile and made sure we were always taken care of. The pool and beach are beautiful. This hotel and service is worth every penny.

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My boyfriend and I just spent a week at the resort for a much needed vacation and were absolutely blown away by our experience. Service: Every single employee went above and beyond. The level of friendliness they exhibited was impressive. Even in 95 degree weather, we were always greeted with a smile by the pool/beach staff and a seemingly sincere... More

Was this review helpful? Yes 2
New York, New York, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a destination celebration 16 of us all couples for my wives 40th birthday. The manager Rene Lopez helped me orchestrate the whole trip prior to our arrival. From the minute we all arrived until we left Rene and the entire staff went above and beyond to make our trip fantastic and that they did. I've been to this... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Guest, Congratulations to your wife’s 40th Birthday. On behalf of all the Ladies and Gentlemen, I would like to thank you for chosen our resort for this very special celebration. Thank you for bringing all your friends and I recall, my team really enjoyed having you with us, they mentioned several times of how wonderful everyone in your group... More

west palm
Top Contributor
97 reviews 97 reviews
15 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent four nights at this resort. What I liked: -The staff all around were very helpful and quick to offer assistance/service -The room (#654) was fairly comfortable and well appointed and looked like what I would expect at a Ritz. The view of the pool was great and the view of the ocean was partially obstructed by the tall palm... More

Was this review helpful? Yes 3
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Jamaicanj, Thank you for sharing your comments on Trip Advisor. I am glad you enjoyed your overall experience and please accept my sincerest apologies regarding the 30 minutes later check-out. We do honor such requests whenever possible. Please forgive me for not having handled this situation to your satisfaction. We will review this process thanks to your feedback. I... More

United States
Top Contributor
68 reviews 68 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located only about a five minute $14.00 taxi ride from the airport. We just stayed one night as we were passing though on our way back to the states. We were immediately greeted by a doorman who welcomed us and took our bags. Check in was prompt and efficient. Were offered a cool drink at check in. Staff very friendly... More

Was this review helpful? Yes 2
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear guest, I am really happy to hear that the one night in a passing through Puerto Rico has converted into hopefully a longer vacation in the near future. We are conveniently located to the airport; however we are a beach front resort. Thank you for your comment regarding the services you received. You are correct, many guests would love... More

Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just came back from a two day business stay at the Ritz San Juan. Hadn't been to PR in 15 years and what I remember was not great - was not exactly looking forward to the trip or expecting much. Was very pleasantly surprised. The whole island has kicked up the service quality and I thought this Ritz was no... More

Was this review helpful? Yes 3
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Very pleasantly surprised” Just came back from a two day business stay at the Ritz San Juan. Hadn't been to PR in 15 years and what I remember was not great - was not exactly looking forward to the trip or expecting much. Was very pleasantly surprised. The whole island has kicked up the service quality and I thought this... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Resort fee(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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