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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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Ranked #4 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
JMS18 NY
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1,885 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (354)
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NY
Top Contributor
110 reviews 110 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just got back from 4 nights in an oceanfront balcony room (857 -- great because the balcony above provided shade from the sun and shelter from the 2 days of rain). The hotel was wonderful. Although the hotel is not huge, and has only a beach; pool; spa; gym; 2 tennis courts (one of which was... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear JMS18, thank you for recognizing the service you received during your stay with us, especially from our concierges, Abby, the pool and beach staff, Mares as well as housekeeping. I am happy to hear that you tasted our special mojitos as our Ocean Bar and Grill, and eat at Mares as well as BLT, our Steakhouse by Laurent Tourondel.... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

I had the absolute best stay here and this is now my favorite place. I loved the small spots to eat near the hotel and the overall service from every staff member was just excellent. The staff at Tiffany was also great I'm going back as soon as I can.

Was this review helpful? Yes
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear guest, We are thrilled to know that you have a new “favorite place” in Puerto Rico. Thank you for highlighting the resort’s location, the staff at Tiffany as well as the service you received from our Ladies and Gentlemen. We look forward to welcome you to your new “home away from home”. Warm regards, Jackie Volkart General Manager More

Newton, Massachusetts
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Being 5 minutes from the airport makes getting here really simple. It's located on a nice beach. There's a good size pool (though not too deep) and a small, but nice spa area. The Spa services have been very good. The rooms are current and well appointed. The club floor lounge is lovely, the concierges there are fantastic/very helpful, and... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Skrentzm, We much appreciate your loyalty to our resort. Thank you for reminding all the readers that we are conveniently located to the airport, have well-appointed guest rooms and that the resort has a beautiful spa, pool and beach areas. The club floor, which was recently renovated, is a beautiful escape within the hotel and I am happy you... More

Warwick, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter, age 10, and I were lucky enough to tag along with my husband, as he hosted another conference @ the Ritz. The details: August 14-18. Awesome double balcony room, #817 The good: Super comfy, Art Deco inspired room with balcony overlooking pool & ocean. Beautifully appointed, with spacious bath. Pool was well staffed, and chairs plentiful. Service was... More

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Erin T. What a pleasure reading your review of our property. I love when guests truly enjoy every aspect of the resort at its fullest. It seems that you and your daughter had plenty to do while your husband attended the conference. Thank you for recognizing our Ladies and Gentlemen, from the housekeeping team, to Omar in Honor Bar... More

Teaneck, NJ
Top Contributor
91 reviews 91 reviews
54 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 1 week ago

Easiest warm weather city to travel to from NYC, and hotel is minutes from SJ airport; once you arrive, you never have to leave. Fantastic pool and beach areas, service close to perfect. Highly recommend club floor room as these extra touches and food/drink availability create ease that allows total relaxation. Superb winter getaway.

Was this review helpful? Yes
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Normadic Nina, “Super winter getaway”, thank you for recognizing that Puerto Rico and our resort are a very easy getaway. We are conveniently located, just a few minutes from the airport and oceanfront. I am glad you enjoyed all the amenities of our Club Floor, which we have recently renovated. We look forward to welcome you back, not just... More

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The Landscaping is very good the private beach is excellent and the restaurants on the property are good, close to a lot of attractions nice pool. The room size was small although you are a gold member with Marriott Ritz does not honor that and does not upgrade you

Was this review helpful? Yes
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Kzubairi, We appreciate your loyalty to our brand. There are some great benefits for being a gold member when you visit our Ritz-Carlton properties; they are listed in the benefits program you received. Thank you for mentioning our restaurants, the pool and beach as well as our resort being closed to many wonderful attractions Puerto Rico has to offer.... More

Lititz, PA
Top Contributor
51 reviews 51 reviews
38 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel in 2009. Overall, the Ritz has improved during this period of time. The grounds are immaculate and the service exceptional--going beyond being merely helpful.. Employees seem happy to seve you and are knowledgeable about the hotel and the area, with lots of excellent advice and insight. We booked a good Internet rate, and received an... More

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Pennsylvaniab, I am happy to know that you found nice improvement of our resort since your last visit back in 2009. Thank you for recognizing the service provided by our Ladies and Gentlemen, as well as their knowledge in assisting you with all of your needs. We are located oceanfront and our pool and beach team is ready to... More

New York
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

You can certainly look at all my previous reviews to see that I know this property very, very well. I was married at this property, and I visited and stayed at this hotel 14 times from what I can remember. I won't write a very long review, as my last "comprehensive review" is certainly adequate. Just a few updates -... More

Was this review helpful? Yes 4
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Jenna181, Your 14th visit to our resort, on behalf of all the Ladies and Gentlemen, I truly thank you for your loyalty. Please forgive us for not providing you the vacation you expected and deserved. You know our hotel and it is disappointing to read that you were not happy and did not feel receiving the service you had... More

Wethersfield, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I read some of the reviews here and thought how could the Ritz be bad? Well, our check in was true to Ritz Carlton, Professional, attention to detail and all was great. The bell hop took us to our room. (#722) As soon as we walked in the room the overwhelming smell of must hit us in the face. I'm... More

Was this review helpful? Yes 5
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Tamantha, Every day we try to create unique and memorable experiences for all our guests. Unfortunately your vacation was not an example for that. I appreciate the detailed feedback you provided. I am personally looking into each of them to ensure we use it as a training tool and to improve our processes. Please forgive me; every guest should... More

Chicago
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was incredible. The pool was wonderful. We were there from a Saturday until Wednesday during the Puerto Rican constitution weekend. The hotel seemed to have locals using the pool as it was a long holiday weekend which one day made it impossible to find a chair and the pool was really crowded. The staff was very friendly and... More

Was this review helpful? Yes 2
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Cazette, I am happy to read that you enjoyed your vacation with us over the Puerto Rican Constitution Weekend. We have implemented a pool chairs process, which is working really well, ensuring all our guests can enjoy a nice day at the pool, without having to search for pool chairs. Thank you for the feedback regarding the service around... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Friendly and helpful(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Isla Verde #2 Casino Hotel in Isla Verde #3 Luxury Hotel in Isla Verde #3 On the Beach Hotel in Isla Verde #4 Business Hotel in Isla Verde #4 Family Hotel in Isla Verde #6 Romantic Hotel in Isla Verde
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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