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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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Ranked #4 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Erin T Warwick, New York
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1,882 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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English first
Warwick, New York
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My daughter, age 10, and I were lucky enough to tag along with my husband, as he hosted another conference @ the Ritz. The details: August 14-18. Awesome double balcony room, #817 The good: Super comfy, Art Deco inspired room with balcony overlooking pool & ocean. Beautifully appointed, with spacious bath. Pool was well staffed, and chairs plentiful. Service was... More

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Teaneck, NJ
Top Contributor
89 reviews 89 reviews
53 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Easiest warm weather city to travel to from NYC, and hotel is minutes from SJ airport; once you arrive, you never have to leave. Fantastic pool and beach areas, service close to perfect. Highly recommend club floor room as these extra touches and food/drink availability create ease that allows total relaxation. Superb winter getaway.

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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Landscaping is very good the private beach is excellent and the restaurants on the property are good, close to a lot of attractions nice pool. The room size was small although you are a gold member with Marriott Ritz does not honor that and does not upgrade you

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Lititz, PA
Top Contributor
51 reviews 51 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel in 2009. Overall, the Ritz has improved during this period of time. The grounds are immaculate and the service exceptional--going beyond being merely helpful.. Employees seem happy to seve you and are knowledgeable about the hotel and the area, with lots of excellent advice and insight. We booked a good Internet rate, and received an... More

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New York
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

You can certainly look at all my previous reviews to see that I know this property very, very well. I was married at this property, and I visited and stayed at this hotel 14 times from what I can remember. I won't write a very long review, as my last "comprehensive review" is certainly adequate. Just a few updates -... More

Was this review helpful? Yes 3
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Jenna181, Your 14th visit to our resort, on behalf of all the Ladies and Gentlemen, I truly thank you for your loyalty. Please forgive us for not providing you the vacation you expected and deserved. You know our hotel and it is disappointing to read that you were not happy and did not feel receiving the service you had... More

Wethersfield, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I read some of the reviews here and thought how could the Ritz be bad? Well, our check in was true to Ritz Carlton, Professional, attention to detail and all was great. The bell hop took us to our room. (#722) As soon as we walked in the room the overwhelming smell of must hit us in the face. I'm... More

Was this review helpful? Yes 3
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Tamantha, Every day we try to create unique and memorable experiences for all our guests. Unfortunately your vacation was not an example for that. I appreciate the detailed feedback you provided. I am personally looking into each of them to ensure we use it as a training tool and to improve our processes. Please forgive me; every guest should... More

13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The hotel was incredible. The pool was wonderful. We were there from a Saturday until Wednesday during the Puerto Rican constitution weekend. The hotel seemed to have locals using the pool as it was a long holiday weekend which one day made it impossible to find a chair and the pool was really crowded. The staff was very friendly and... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Cazette, I am happy to read that you enjoyed your vacation with us over the Puerto Rican Constitution Weekend. We have implemented a pool chairs process, which is working really well, ensuring all our guests can enjoy a nice day at the pool, without having to search for pool chairs. Thank you for the feedback regarding the service around... More

Olney, Maryland
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My husband , my 14 year old son and I just returned from a 7 night stay at the Ritz Carlton. We had requested an ocean front room and got an ocean view room which was just great as it overlooked the pool and the ocean. The ocean bar and lounge bar are great places with amazing staff especially Tia... More

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear MagS3, Our Island has so much to offer. I am glad that you and your family went to see the Rain Forrest and Old San Juan, besides enjoying our resort. I appreciate you being our guests for a full week and for your wonderful comments about the employees and especially about Tia. I will recognize her in our next... More

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I just got back from a 7 night stay. Everything was wonderful. The service was always top notch. The room, although we did not have a pool or ocean view was just perfect for us. The beds were very comfortable and the room was always clean and bed turned down at night with two chocolates. ALL the... More

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear LVElaine, We already look forward to welcome you back in your next visit to Puerto Rico. I am happy you enjoyed your vacation to its fullest, at the resort and in Old San Juan. Thank you for the kind words about the room, the Ocean Bar and Grill and overall service you received. I will recognize Willie, Effrain and... More

Top Contributor
69 reviews 69 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Last minute flight cancellations forced me to stay in San Juan and I went with this hotel. As with most Ritz Carlton's, the service is impeccable and rooms are very quiet and comfortable. Would highly recommend.

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Jimed232, We are conveniently located right next to the airport and I am happy we were able to create a” home away from home” as you had to stay an extra night in San Juan. I appreciate the nice comments about our service and you recommending our resort to other travelers. We look forward to welcome you back in... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Friendly and helpful(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

716 photos of this hotel

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Hotel & grounds (146)
Pool/beach area (189)
Room/suite (90)
View from room (31)
Dining (38)
Bathroom (23)
Family/play areas (1)
Other (170)

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All management photos (29)
Pool/beach area (5)
View from room (1)
Room/suite (2)
Hotel & grounds (2)
Dining (1)
Other (18)
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#2 Casino Hotel in Isla Verde #2 Spa Hotel in Isla Verde #3 Luxury Hotel in Isla Verde #3 On the Beach Hotel in Isla Verde #4 Business Hotel in Isla Verde #4 Family Hotel in Isla Verde #6 Romantic Hotel in Isla Verde
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Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Ritz-Carlton, San Juan and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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