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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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Ranked #4 of 14 Hotels in Isla Verde
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Nancy S Roanoke, Virginia
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2,017 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
1 review
1 of 5 stars Reviewed yesterday NEW

Having been to the RC in Hawaii, Cayman Islands and Laguna Niguel with excellent service - this one in Puerto Rico is by far the worst experience ever. They nickel and dime you for the most common amenities even though you pay a hefty daily resort fee- e.g. you can play tennis on their 2 small pretend courts, however you... More 

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Roanoke, Virginia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Ritz-Carlton, San Juan for one night prior to a cruise. The check-in was no easy and nice (thanks to Diana!), we received champagne/mimosas upon arrival. Our room was nice (the bed was very fluffy and comfortable), the bathroom was very nice. The pool and beach are wonderful, I really wish we could have had more time... More 

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Sherman Oaks, California, United States
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Ritz in Puerto Rico beautiful beach, nice pool, good restaurants, clean work out room, excellent consiage lounge , beautiful grounds and a casino a short taxi ride to the airport what more do you want!

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Brooklyn, New York
Top Contributor
54 reviews 54 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I must say we loved our stay here, simply because of the service. The hotel decor is nothing spectacular and it's kinda old. So at first we were disappointed. But once we saw how amazing the hotel staff was we were glad to overlook the decor. What else do you need if not service? Everyone was amazing, besides for the... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I visited for our 10th anniversary and 40th birthdays. We loved the hotel, especially the pool and beach. Everyone we met was friendly and professional. A bottle of wine was sent to our room to celebrate out anniversaries, and some nice birthday gifts as well. The fitness center had plenty of cardio equipment and was kept cool... More 

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Kuala Lumpur
12 reviews 12 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

A nice clean hotel and had a nice grand lobby and entrance. Beautiful gardens and very large pool, although the pool water was very cold and cloudy when we swam in the mornings at 7.30am. The hotel falls a little short of expectations based on my previous 5 and 6 star hotel experiences. It is very near the airport, our... More 

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Leila, I am happy you chose our resort for your vacation, enjoyed our pool, gardens and the lobby. Please forgive me for not fulfilling your expectations regarding the room and WIFI. We hear our guest and continue to make upgrades to our resort; this year was the entire ballroom facilities. Regarding the resort fee, this is a common practice... More 

Brooklyn, New York
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The service at the Ritz was impeccable. From the doormen to the concierge to the front desk to housekeeping to the waiters and towel boys. It was a true Ritz experience. I have been to Puerto Rico 3x prior and never had such an amazing hotel experience. I plan on returning but only to the a Ritz Carlton.

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Homer Glen, IL
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

I do my reviews in categories so skip to the part that interests you the most. I travel a lot for both leisure and work and stay at all sorts of big name hotels in all different areas so I'm not biased. Overview: If you're looking for a true 5-Star experience, unfortunately this isn't the place and doesn't live up... More 

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Ashely Marie, I appreciate the very detailed review on all aspects of our resort. During day time check-in, all guests should get a Guava Mimosa, to start your vacation; I am sorry you did not get one. Regarding the TV’s, we have ordered new ones, which should arrive soon. You raise a valuable point regarding outside guests using the... More 

Wheaton, Illinois
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I visited this hotel for a quick getaway last week. Neither of us had visited Puerto Rico before and this was our 2nd stay at a Ritz Carlton (we usually look to Four Seasons for special trips). Everyone we encountered both on and off property was very friendly and kind. We were assigned a very large room.... More 

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5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I couldn't wait to review this hotel. My wife and I stayed at the Ritz for 4 nights in November 2014. When we arrived we upgraded to the corner room with a balcony as we really wanted to enjoy the ocean view. I am really happy that we did because it made our stay much more enjoyable. The hotel is... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Resort fee(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Hotel Style:
#2 Spa Hotel in Isla Verde
#2 Casino Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#5 Business Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde

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Amenities (13)
Beach (26)
King Pool View Room (83)
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