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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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Ranked #4 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
petermd4 Atlanta
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  • Reviews (1,851)
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  • Room tips (341)
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1,851 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (341)
Date | Rating
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English first
18 reviews 18 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at the Ritz San Juan over the 4th of July with another family. Let's start with the outstanding...the reception from the staff on the club level was just phenomenal. There wasn't a single request that wasn't met with a smile and a sincere effort to answer exactly. The staff was a real positive differntiator during our time there.... More

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5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently spent 4 days at this wonderful Ritz Carlton, in San Juan. The service was amazing as well as the brick and mortar layout. The entire staff could not do enough to make my stay so pleasant. The BLT restaurant was excellent. Il Mulino was not as great! But on the whole, this is one of the friendliest and... More

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Coral Gables, Florida
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Ritz Carlton San Juan is just 10 minutes away from the San Juan Luis Munoz airport. So it is very conveniently located. Upon entering they have a huge water fountain with lush greenery to welcome you. The staff is excellent!! If you need a recommendation about any restaurant or anything in particular...go to the concierge and ask for Dominic!!!!... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Starisel, Thank you for the very positive review for our resort. We all agree, Dominick is a wonderful concierge, who knows all the insights of what to do, where to go and he is a real “foodie”. I appreciate the kind words about our Club Lounge team, making you feel special. We have recently renovated our Club Lounge and... More

San Juan
1 review
1 of 5 stars Reviewed 3 days ago NEW

I have been staying at this ritz carlton for the past 2 WEEKS, and I was very pleased with the appearance upon arrival. However, once I got to my room there was a terrible mildew smell coming from the wet carpet. Also, the sheets were damp and had a terrible scent. I got a room change, but this room had... More

Was this review helpful? Yes 1
RCSJU, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Travel Bellla, Thank you for sharing your experience on Trip Advisor. I am sorry your room was not what you expected, though I am happy to know that my front desk team was able to move you. Beaches in Puerto Rico are public. My pool and beach team are committed to provide excellent customer service to all our guests.... More

San Juan
1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

Hi all I am here in beautiful San Juan PR on family vacay. Read reviews on Ritz and since I am a relative marriott fan I decided to ignore them. I promise you, we had to switch rooms because of the wet moldy smell. So bad. Changed rooms and it was better but you have to keep the air condition... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Guest, I appreciate your comments on your recent vacation at our resort. We have so many guests who truly enjoy their vacation and return to Puerto Rico, to enjoy the wonderful Island. I am sorry your experience was not up to your expectations. We have several wonderful restaurants; one of them is our BLT Steak, one of our many... More

Cypress, Texas, United States
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you want to be treated like Royalty, this is the place. Everything is first class and beautiful. The employees are at your service to make sure your visit is a memorable one. The pool is great for kids since it is only three feet deep and everyone on the beach is there to service you.

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Jack B. On behalf of all the Ladies and Gentlemen, thank you for being our guests and for sharing your wonderful comments. We are happy to know that you felt like royalty and that you and your family enjoyed your vacation on the “Enchanted Island of Rhythms and Flavors”. We are looking forward to your return. Warm regards, Jackie... More

Monroe, New York
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a beautiful and beautifully run hotel! Friendly, courteous, efficient, clean, relaxing, and welcoming. Feels like home only better. Chairs on the pool deck are crowded, but the pool is wonderful. Would love a coffee bar at night please. Lunch and dinner at The Ocean Bar and Grill was fabulous and the servers were a pleasure. Mariam at the front... More

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Vito P. On behalf of all the Ladies and Gentlemen, I would like to thank you for staying with us and providing such wonderful comments about your experience. I appreciate the suggestions regarding a Coffee Bar at night. Puerto Rico is famous for its Coffee production and culture. At our Mares restaurant Coffee Bar, we have an extensive offer... More

Oakdale, Connecticut
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The room and staff were lovely. The staff prides themselves on getting to know you and remembering your name. The food was good and service great. Food and drinks OUTRAGEOUSLY expensive. $16 mojito. The pool is good sized. You'll figure out pretty quick which end of the pool the families with little kids hang out in. The beach is white... More

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New York
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The location is perfect! 10 minutes from Airport. The service is fantastic. Beaches clean, bars great and 4 great restaurants on it's premise. Pools are big and beautiful. I will return and so will you!

Was this review helpful? Yes 1
Fairfax, VA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel has great service and staff, and is also very well maintained (as far as beachfront hotels can go), The pool and beach area are well maintained with friendly staff, and is never too overcrowded. The overall hotel is very inviting and provides an excellent lounge area for relaxing and/or hanging out. The breakfast buffet is simply amazing, with... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Friendly and helpful(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

705 photos of this hotel

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Pool/beach area (189)
Hotel & grounds (145)
View from room (31)
Room/suite (90)
Dining (38)
Bathroom (23)
Family/play areas (1)
Other (165)

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All management photos (24)
Pool/beach area (5)
View from room (1)
Room/suite (2)
Hotel & grounds (2)
Dining (1)
Other (13)


Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Casino Hotel in Isla Verde #2 Spa Hotel in Isla Verde #3 Luxury Hotel in Isla Verde #3 On the Beach Hotel in Isla Verde #4 Family Hotel in Isla Verde #4 Business Hotel in Isla Verde #6 Romantic Hotel in Isla Verde
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