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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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Ranked #4 of 14 Hotels in Isla Verde
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
AnalogGurl New York City, New York
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1,926 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
20 reviews 20 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed yesterday NEW

I was generally underwhelmed by my room, although the pool area was nice and the ground floor walk-out rooms by the pool looked like the best way to go. I had to swim out past the the rope to get to the wave runner, which was a super-annoying policy of the hotel, and I wasn't having the greatest vacation ever.... More

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Charlotte, North Carolina
Top Contributor
84 reviews 84 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had a work conference at the Ritz in June 2014 and this hotel did not disappoint. It really made me want to come back on a real vacation and definitely stay at this hotel. From the minute I arrived and was greeted with a refreshing mojito to the moment I left, it was all magical. The dining options at... More

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Napa, California
Top Contributor
68 reviews 68 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Started off well. Diana (sp?) at the front desk did a great job reviewing our upgrade options and working to understand what was important to us and find us a nice room with a balcony and ocean view. Room service was fast. Housekeeping was great. The servers at the beach grill were fantastic (Orlando, Omar). Had a great massage at... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I have to thank some of the staff the same way I originally complained. After a rough couple of days and a little complaining the staff at the ritz carlton really tried and succeeded at turning my experience around. I'm especially thankful to the front desk manager Marius who went out of his way to make sure I got the... More

Was this review helpful? Yes 1
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for a week with our 1 year old baby. We loved the hotel and beach, but Abby really made our stay great. She was so nice to our baby, bringing him many gifts and making him feel very special. Every time he saw her in the lobby he smiled and ran towards her. Traveling with a baby... More

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Chicago, IL
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful new facility. Pleasant bell and valet staff. The casino seems to be smoke-free and not overly noisy, although we are not gamblers, so can't comment much on the casino other than to say we normally avoid casino hotels but this one did not really intrude on the rest of the experience. The pool is very nice and the hotel... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Guest, I appreciate you taking the time to provide valuable feedback on your vacation experience. Thank you for highlighting the resort facilities, the pleasant bell and valet staff. I am sorry to hear that your service experience was not what you came to expect. We take feedback very seriously and will definitely work on fine-tuning the service deliveries you... More

Gaithersburg, Maryland, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very nice hotel. Literally next to the airport. The beach is Fantastic and un-crowded. We always found chairs etc. The best part about the hotel is the staff- they are simply outstanding - friendly and polite to a fault. Loved our stay at this hotel.

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Icechunk, “Exceed expectations”, that is really nice to read. Thank you for highlighting the Ladies and Gentlemen for the service they provided to you during your vacation with us. Puerto Rico has many attractions to visit, and we hope you will have the pleasure to welcome you back to our Enchanted Island. Warm regards, Jackie Volkart General Manager More

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My fiancé's work brought us to this hotel. We couldn't have had a better stay. The staff was so incredibly friendly from beginning to end. Someone on the trip in or group had severe food allergies and they were so accommodating in making meals for them. The grounds are beautiful with a nice pool and then a walk out to... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Sunshine 12367, Thank you for the wonderful comments about your recent visit with at our resort. I appreciate you mentioning our Ladies and Gentlemen and the service they provided to you. Our chefs are very talented and enjoy preparing special dishes for any guests who have special food requirements and that we were very accommodating to those requests. I... More

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm truly late in writing this review but it is time our company's annual forum and I remembered that I hadn't written about this wonderful hotel. Everything was perfect from check-in to checkout. I'm a vegetarian and they made the best vegetable and rice curry dish I have ever tasted. Actually, it was one of the best vegetarian dishes I've... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear ThatGirl2, “Perfect”, that is wonderful to read. Thank you for the wonderful comments regarding your experience with us at your company’s annual forum and for providing us feedback. Our Chefs pride themselves for creating excellent dishes for all our guests and love to cater to the many requests. I am happy to know that our chefs prepared one of... More

Pembroke Pines, Florida
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

Over all it was pleasant experience. The staff was great and very helpful. The only negatives was the room was not a wow factor for a ritz carlton. The curtain had stains on it but overall the room was clean. As for the view we had the pool view but couldn't see anything because big palm trees was blocking the... More

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Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Chris B. I am happy to learn that you had a pleasant experience with us and that you found our team of Ladies and Gentlemen great and helpful. Thank you for your feedback, we will definitely pay more attention to detail. We are looking forward to welcome you back to our Enchanted Island of Rhythms and Flavors. Warm regards,... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Friendly and helpful(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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