We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Hotel website
Hotel packages
Hotel amenities
Special Offer
$100 Credit + Breakfast
Save Saved
You added The Ritz-Carlton, San Juan to your Saves list
The Ritz-Carlton, San Juan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #4 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
georodnc Charlotte, North Carolina
  • Overview
  • Reviews (1,892)
  • Photos (716)
  • Similar Hotels
  • Amenities
  • Q&A (1)
  • Room tips (357)
  • Location
  • More
Write a Review

1,892 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Charlotte, North Carolina
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

The Ritz Carlton is conveniently located just a few miles from the airport, approximately a 10 minute cab ride. You are immediately welcomed by the staff from the minute your cab door opens, a great customer service experience from the managers and staff. The property is Ocean front with a great pool and bar area, with steps to the beautiful... More

Was this review helpful? Yes
Las Vegas, Nevada
16 reviews 16 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Only five minutes from the airport. We stayed here for seven days as a family. One of the rooms was not ready so they upgraded us to partial ocean view. It had a nice balcony that looked into the pool and you could see some of the ocean. The other room was city view. If you get city view, get... More

Was this review helpful? Yes
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

I am surprised that this property is managed by Ritz Carlton. I have stayed at Ritz properties all over the world and this is the only one that has not lived up to what I expect from a Ritz Carlton. The room was small but the bed was comfortable. The bathroom was very small and not up to Ritz quality.... More

Was this review helpful? Yes
Newton, Massachusetts
Top Contributor
71 reviews 71 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My wife her family and I just returned from a nice stay at Ritz San Juan. I will mention few things because I know the new manager has her hands full and she may already know and be working on what is obvious or, in what many reviewers repeat in their comments. I will come back to this resort because... More

Was this review helpful? Yes 1
New York City, New York
19 reviews 19 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Did a four night stay here recently. The service is great, the food -even room service -which can be mediocre at best in most hotels -was really good ! The pool area is pretty-not a deep pool , but large. We had an ocean view room overlooking the pool (819). Housekeeping is good as well. The drinks are strong and... More

Was this review helpful? Yes
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

My wife and I checked in today for a 5-night stay. This is the second time we've visited the property, and we'll probably be back again in the future. Upon retiring to our room this evening, we had a disappointing and extremely odd customer service experience. My mother had contacted the concierge and arranged to send a bottle of wine... More

Was this review helpful? Yes
Top Contributor
112 reviews 112 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I just got back from 4 nights in an oceanfront balcony room (857 -- great because the balcony above provided shade from the sun and shelter from the 2 days of rain). The hotel was wonderful. Although the hotel is not huge, and has only a beach; pool; spa; gym; 2 tennis courts (one of which was... More

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear JMS18, thank you for recognizing the service you received during your stay with us, especially from our concierges, Abby, the pool and beach staff, Mares as well as housekeeping. I am happy to hear that you tasted our special mojitos as our Ocean Bar and Grill, and eat at Mares as well as BLT, our Steakhouse by Laurent Tourondel.... More

New York City, New York
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I recently stayed here from 8/21-8/24 with a good friend of mine. The location is convenient and extremely close to the airport. Here is a breakdown of my stay: Room: Not bad but not great. They are in definite need of a refresh. We stayed in a standard room on the 3rd floor. After taking a shower on Thursday night... More

Was this review helpful? Yes 1
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I had the absolute best stay here and this is now my favorite place. I loved the small spots to eat near the hotel and the overall service from every staff member was just excellent. The staff at Tiffany was also great I'm going back as soon as I can.

Was this review helpful? Yes
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear guest, We are thrilled to know that you have a new “favorite place” in Puerto Rico. Thank you for highlighting the resort’s location, the staff at Tiffany as well as the service you received from our Ladies and Gentlemen. We look forward to welcome you to your new “home away from home”. Warm regards, Jackie Volkart General Manager More

Newton, Massachusetts
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Being 5 minutes from the airport makes getting here really simple. It's located on a nice beach. There's a good size pool (though not too deep) and a small, but nice spa area. The Spa services have been very good. The rooms are current and well appointed. The club floor lounge is lovely, the concierges there are fantastic/very helpful, and... More

Was this review helpful? Yes
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Skrentzm, We much appreciate your loyalty to our resort. Thank you for reminding all the readers that we are conveniently located to the airport, have well-appointed guest rooms and that the resort has a beautiful spa, pool and beach areas. The club floor, which was recently renovated, is a beautiful escape within the hotel and I am happy you... More

Owners: What's your side of the story?
If you own or manage The Ritz-Carlton, San Juan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Ritz-Carlton, San Juan? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Friendly and helpful(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Marriott, Orbitz, Booking.com, Hotels.com, Tingo, Otel, Priceline, BookingOdigeoWL and Venere so you can book your The Ritz-Carlton, San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

716 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (689)
Bathroom (24)
Hotel & grounds (146)
Room/suite (90)
Pool/beach area (189)
View from room (31)
Dining (38)
Family/play areas (1)
Other (170)

Management photos: Courtesy of the property manager

All management photos (28)
Pool/beach area (5)
View from room (1)
Room/suite (2)
Hotel & grounds (2)
Dining (1)
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in Isla Verde with
any amenities


Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Casino Hotel in Isla Verde #2 Spa Hotel in Isla Verde #3 On the Beach Hotel in Isla Verde #3 Luxury Hotel in Isla Verde #4 Business Hotel in Isla Verde #4 Family Hotel in Isla Verde #6 Romantic Hotel in Isla Verde
Hotel Class
Number of rooms

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Ritz-Carlton, San Juan and other travelers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer