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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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73%
Ranked #4 of 14 hotels in Isla Verde
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
MBD1957 Oakdale, Connecticut
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  • Reviews (1,845)
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1,845 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
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English first
Oakdale, Connecticut
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

The room and staff were lovely. The staff prides themselves on getting to know you and remembering your name. The food was good and service great. Food and drinks OUTRAGEOUSLY expensive. $16 mojito. The pool is good sized. You'll figure out pretty quick which end of the pool the families with little kids hang out in. The beach is white... More

Was this review helpful? Yes
New York
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

The location is perfect! 10 minutes from Airport. The service is fantastic. Beaches clean, bars great and 4 great restaurants on it's premise. Pools are big and beautiful. I will return and so will you!

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Fairfax, VA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel has great service and staff, and is also very well maintained (as far as beachfront hotels can go), The pool and beach area are well maintained with friendly staff, and is never too overcrowded. The overall hotel is very inviting and provides an excellent lounge area for relaxing and/or hanging out. The breakfast buffet is simply amazing, with... More

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Newark, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I spent the July 4th week and my birthday at Ritz in San Juan, GREAT! I am a Lifetime Platinum and even I was impressed. The hotel is so well maintained, fresh and clean, one feels like they are at a Ritz. The staff was beyond any expectation, I must have received three birthday cakes. I was... More

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San Antonio, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I travel to Puerto Rico yearly and although I stay all over the Island I always spend at least 2 days here. I truly enjoy the service and the hotel in general. I have slways felt appreciated as a guest and the hotel and rooms have always been clean, comfortable.

Was this review helpful? Yes 1
Chicago
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

There's not really much you can say to describe this place other than "It's a Ritz-Carlton" its five star traveling the way it was meant to be. Your experience being greeted by friendly staff, followed by walking into a stunning lobby with tropical floral aromas everywhere, that transport you to an imaginary magical garden that immediately puts you in the... More

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New Windsor, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Our family experienced a wonderful 2 week vacation at the Ritz Carlton San Juan July 6-20, 2014. We cannot mention enough times how wonderful the entire staff was. Everyone was extremely welcoming and always willing to assist with making sure our stay was comfortable and memorable. First off, the hotel and grounds are immaculate and beautiful. The rooms were clean... More

Was this review helpful? Yes 1
Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family stayed in July 2014 and we were all thoroughly impressed. Previously had stayed at the St Regis Bahia Beach in Puerto Rico and while the two properties were very different in style, this one was our favorite. While the property itself is great with decent amenities (health club, pool, beachfront, casino, etc.), the thing that made the most... More

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I am so sad to have to give this poor review, as I was so excited to experience this beautiful island at a Ritz Carlton. My husband travels to PR for work a bunch, and I was finally able to accompany him on a short trip. We are avid travelers and my husband has been a Platinum Marriott Member for... More

Was this review helpful? Yes 2
RCSJU, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Guest, Thank you for being our guests, for sharing your experience on Trip Advisor and for being a loyal Platinum guest to our brand. I appreciate you recognizing the service you received from our Ladies and Gentlemen. Please accept my apologies, every guests staying at our resort should be able to enjoy a good night sleep. We have taken... More

North Potomac, MD
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Room - Our room which was supposed to have a pool view, had a view of the top of palm trees, you could not see anything else but palm branches. Additionally, there was not a balcony. I have never been to a ocean resort that did not have a balcony. Resorts are about outdoor living, sitting on a balcony ,... More

Was this review helpful? Yes 5
RCSJU, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Denise V. Thank you for sharing your experience on Trip Advisor. I am so sorry to hear that you moved over to another resort rather than staying with us. I wish you would have expressed your concerns during your stay, for us to have a chance to change your perception and to better accommodated you and your sons. We... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Friendly and helpful(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

702 photos of this hotel

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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Casino Hotel in Isla Verde #2 Spa Hotel in Isla Verde #3 On the Beach Hotel in Isla Verde #3 Luxury Hotel in Isla Verde #4 Business Hotel in Isla Verde #4 Family Hotel in Isla Verde #5 Romantic Hotel in Isla Verde
Hotel Class
Number of rooms
416

Questions & Answers

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