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All 14 Isla Verde hotels

The Ritz-Carlton, San Juan

5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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Ranked #4 of 14 Hotels in Isla Verde
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Bursha
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1,935 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

My boyfriend and I just spent a week at the resort for a much needed vacation and were absolutely blown away by our experience. Service: Every single employee went above and beyond. The level of friendliness they exhibited was impressive. Even in 95 degree weather, we were always greeted with a smile by the pool/beach staff and a seemingly sincere... More

Was this review helpful? Yes 1
New York, New York, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a destination celebration 16 of us all couples for my wives 40th birthday. The manager Rene Lopez helped me orchestrate the whole trip prior to our arrival. From the minute we all arrived until we left Rene and the entire staff went above and beyond to make our trip fantastic and that they did. I've been to this... More

Was this review helpful? Yes
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Guest, Congratulations to your wife’s 40th Birthday. On behalf of all the Ladies and Gentlemen, I would like to thank you for chosen our resort for this very special celebration. Thank you for bringing all your friends and I recall, my team really enjoyed having you with us, they mentioned several times of how wonderful everyone in your group... More

west palm
Top Contributor
97 reviews 97 reviews
15 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spent four nights at this resort. What I liked: -The staff all around were very helpful and quick to offer assistance/service -The room (#654) was fairly comfortable and well appointed and looked like what I would expect at a Ritz. The view of the pool was great and the view of the ocean was partially obstructed by the tall palm... More

Was this review helpful? Yes 3
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Jamaicanj, Thank you for sharing your comments on Trip Advisor. I am glad you enjoyed your overall experience and please accept my sincerest apologies regarding the 30 minutes later check-out. We do honor such requests whenever possible. Please forgive me for not having handled this situation to your satisfaction. We will review this process thanks to your feedback. I... More

United States
Top Contributor
68 reviews 68 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Located only about a five minute $14.00 taxi ride from the airport. We just stayed one night as we were passing though on our way back to the states. We were immediately greeted by a doorman who welcomed us and took our bags. Check in was prompt and efficient. Were offered a cool drink at check in. Staff very friendly... More

Was this review helpful? Yes 2
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear guest, I am really happy to hear that the one night in a passing through Puerto Rico has converted into hopefully a longer vacation in the near future. We are conveniently located to the airport; however we are a beach front resort. Thank you for your comment regarding the services you received. You are correct, many guests would love... More

Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

Just came back from a two day business stay at the Ritz San Juan. Hadn't been to PR in 15 years and what I remember was not great - was not exactly looking forward to the trip or expecting much. Was very pleasantly surprised. The whole island has kicked up the service quality and I thought this Ritz was no... More

Was this review helpful? Yes 3
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Very pleasantly surprised” Just came back from a two day business stay at the Ritz San Juan. Hadn't been to PR in 15 years and what I remember was not great - was not exactly looking forward to the trip or expecting much. Was very pleasantly surprised. The whole island has kicked up the service quality and I thought this... More

New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Listen I go to alot of Caribbean islands. PR is by far the best and friendliest and happiest place in the world. The Ritz has amazing customer service. Everyone was friendly and had conversations and jokes. They were just damn great in Customer Service. Im going to stay in the St Johns Ritz in December but I highly doubt it... More

Was this review helpful? Yes 1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Odette R., Thank you for the wonderful comments, “The friendliest most beautiful aura”, I love that tagline. I am thrilled to hear that you truly enjoyed your Puerto Rican vacation and that you found our Island the friendliest and happiest place in the world. I am very fortunate to have an amazing team of Ladies and Gentlemen, who daily... More

Middle Village, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 4 days for a reunion trip with some high school friends. From the moment you walk in the door you are overwhelmed by the beautifully maintained lobby. Every staff member from the door man to the front desk were incredibly attentive, friendly and willing to accomodate any request. Our room was beautiful and with an upgrade we had... More

Was this review helpful? Yes 3
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Kathy C, I would like to thank you for choosing our resort for the reunion with your high school friend. I appreciate the wonderful comments about the service you received by our Ladies and Gentlemen. I am happy to know that you had great experiences at Il Mulino and at the BLT Steak restaurants. We are very fortunate to... More

Orlando, Florida, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wow! What an amazing hotel to stay at in San Juan. We were celebrating my Girl friends birthday and decided to stay at the Ritz. The Moment we stepped into the hotel we new we made a great choice. At check in they acknowledged my gf by saying happy birthday and giving us free Mimosas. The pool area was absolutely... More

Was this review helpful? Yes 2
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Carlos C., Congratulations to your girlfriend’s birthday. We are thrilled to hear that you an a wonderful time at our resort, being pampered from the moment you walked in, all the way to service provided by the pool and bar team. Thank you for sharing your experience and we are looking forward to welcome you back to our “Enchanted... More

Wall Township, New Jersey
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Ritz Carlton San Juan is just a quick 15 min ride by taxi ($15). As you arrive the doors are open by the attentive valets/porters and you can feel the tension start to leave your shoulders. A champagne glass filled with a refreshing mimosa is a great way to ease the check in process and the front desk staff... More

Was this review helpful? Yes 5
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Karen L, “A quick beach getaway without worries, a perfect place to unwind”, I love your description of our resort. Thank you for taking the time to write about your vacation at our property. You beautifully described all the areas you visited, the food you tasted in all our outlets and the relaxing time you had at our beachfront... More

New York City, New York
Contributor
20 reviews 20 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was generally underwhelmed by my room, although the pool area was nice and the ground floor walk-out rooms by the pool looked like the best way to go. I had to swim out past the the rope to get to the wave runner, which was a super-annoying policy of the hotel, and I wasn't having the greatest vacation ever.... More

Was this review helpful? Yes 2
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Guest, Thank you for describing your recent vacation at our resort. Many guests may not know, however we have the Coral Reef of Isla Verde right outside our property, therefore a protected reef to ensure the many species living in there. There is even one of West Indian Manatee who made this Coral Reef his home. This is the... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(34)
  • Pool area(24)
  • Il Mulino(21)
  • Club level(18)
  • Lobby bar(17)
  • Cab ride(16)
  • Breakfast buffet(13)
  • BLT steak(11)
  • Beautiful hotel(6)
  • Resort fee(4)

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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