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The Ritz-Carlton, San Juan

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6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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The Ritz-Carlton, San Juan
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The Ritz-Carlton, San Juan
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2,226 reviews from our community

Traveler rating
    1,048
    594
    352
    138
    94
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482
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (467)
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Manchester, New Hampshire
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed today NEW

Love the rooms, the pool, the ocean front and the dining options. This is another excellent Ritz Carlton property very close to the airport and old San Juan. Highly recommend ocean front room as the view is beautiful. Maybe not as nice as some of the other islands, but the RC staff and the overall stay helps compensate for any... More 

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Columbus, Georgia, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Great Hotel! Everyone were very accommodating. Very nice rooms, great food in the restaurants. Convenient to the airport and very nice beach right out back. Great stay in San Juan. Good spa, tennis, great pool.

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Ridgewood, New Jersey
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Hotel is upscale. You are welcomed with a Mojito and friendly staff. We met many exceptiontal people. Here are just a few. Bell Captain (Bimael), Bellmen: Kenneth, Luis, Carlos. Lobby Concierge Dominick Rodriguez III (Extremely knowledgeable and helpful in Hotel assistance and info of Puerto Rico (restuarants, sights & travel tips). Mares Restaurant (in hotel). Our waiter was Carlos.... More 

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Columbia, South Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Short stay (2 nights) had 2 rooms 4 children...took advantage of private cabana by the pool (worth the cost). Rooms were exceptionally clean and staff made every acomamodation for us as well as our children. Family friendly, fun, and easy. Will return.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Pros: The staff at The Ritz-Carlton, San Juan were an extremely pleasant staff which is the expectation of a 5 star hotel. This staff represented the brand well. Upon arrival, we were greeted by staff immediately and our bags were promptly taken to our room. Keeping in mind we did arrive a little early. *The Ritz-Carlton had accommodated our family... More 

Was this review helpful? Yes 1
Charlotte, North Carolina
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I recently stayed at the Ritz for a girls weekend and we upgraded to have access to the Club level so we could eat and drink with limtd added cost - well worth it! Right away when you check in they had champagne for you and were very accompdating. We spent three nights there and got to know Isaac and... More 

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Miami, Florida
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Upon arriving and checking in, we were offered a delish mimosa. But with a tropical twist - they made it with guava purée intead of Orange juice. Amazing! We stayed from Thursday to Sunday. We asked for an ocean view room, but sadly one was not available. Though we didn't get a direct ocean view, we were able to get... More 

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RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Claudia O”, I appreciate your wonderful review and I am happy to read that from the moment you arrived, our staff greeted you with our delicious signature guava mimosa. Thank you for sharing your positive comments about our front desk agent and room staff, we will recognize them during our “Hotel-wide Red Carpet Recognition Line up”. Your feedback on... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Had a great time here for my birthday. Beautiful property, and the staff is extremely attentive. Definitely not a party hotel. Relaxed vibes. Older crowd. The beds are beautiful and extremely comfortable.

Was this review helpful? Yes
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Melyfree”, Thank you for choosing our resort to celebrate your birthday. It is with great joy to read that you found all our Ladies and Gentlemen always greeted you with a smile and made you feel special. Thank you for sharing your positive comments about our comfortable beds and beautiful rooms. We look forward to welcome you back. Warm... More 

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Once Upon A Time... A stay at the Ritz Carlton meant impressive surroundings, 1st class service, luxurious accommodations, and an unforgettable stay. This is no longer true as I came to realize, following my stay last week at the San Juan, Isla Verde Ritz Carlton. The brand with the iconic Lion and Crown, symbolizing Wealth and Royalty respectively, has become... More 

Was this review helpful? Yes 5
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Tony V, I am thankful for your very lengthy and detailed review on your recent experience at our resort. I appreciate the comments and feedback and we will analyze each of them carefully. We cater to both, individual and group guests. I am sorry you felt that the hotel was too much group oriented and that you did not... More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I thought this was a great place to stay for a quick weekend getaway, very close to the airport and on a very nice quiet beach. We were greeted by the very friendly hotel staff immediately upon arrival, we were early for check in but they said it was no problem and checked us into our room right away. They... More 

Was this review helpful? Yes
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Tessa Z”, I am happy to read that you had a wonderful experience at our resort. I love of how you remind everyone of the easy travel. Thank you for describing your vacation, our chefs will be thrilled to hear that you enjoyed the dinner. I appreciate your feedback about the pool service; we will definitely look into it.... More 

Hotel Review Summarization

What travelers say

  • Very nice(31)
  • Pool area(18)
  • Cab ride(15)
  • Lobby bar(14)
  • Il Mulino(14)
  • Club level(14)
  • Breakfast buffet(11)
  • BLT steak(9)
  • Beautiful hotel(4)
  • Friendly and helpful(4)
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