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All 14 Isla Verde hotels

Ritz-Carlton San Juan Hotel, Spa & Casino

5.0 of 5
6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Hotel amenities
Ritz-Carlton San Juan Hotel, Spa & Casino
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73%
Ranked #3 of 14 hotels in Isla Verde
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1,433 reviews from our community

Traveler rating
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    381
    237
    96
    63
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Families
292
 
Couples
544
 
Solo
26
 
Business
150
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed June 18, 2013 NEW

The Ritz Carlton-San Juan was wonderfully relaxing. Isla Verde is a fairly small area, but there are some great restaurants within I walking distance (very safe) and a $21 Taxi ride to Old San Juan or $17 to Condado where there is great shopping and night life. The staff was very friendly and helpful. The food was pricey on the... More

Was this review helpful? Yes 1
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 18, 2013 NEW

First and foremost the service is excellent from the moment you arrive to the time you leave. I do not like resort fees being added to your bill when you check out at the rate of approximately $44.00/day. Get ready for taxi shock which means you will pay from 10-45 dollars anytime you take a taxi anywhere. This is based... More

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1 review
5 of 5 stars Reviewed June 15, 2013 NEW

Perhaps the best resort on the island. Most definitely will return, again & again! Thank you Ritz Carlton for the cleanliness, superior service, gorgeous rooms, and style. The Ritz is in a class of its own. Truly special.

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Atlanta, GA
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 12, 2013 NEW

Simply put, there is no where else I will stay when visiting San Juan after my stay at the Ritz-Carlton. From the moment you walk through the doors, the genuine understanding of "service" is apparent. Every staff member I encountered was courteous, helpful and smiling. My king suite was tastefully appointed with modern furnishings, immacuately clean and had one of... More

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Cooper City, Florida
Top Contributor
178 reviews 178 reviews
74 hotel reviews
Reviews in 85 cities Reviews in 85 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed June 10, 2013

This is the luxury experienience you would expect from the Ritz Carlton. The hotel is very convenient to the airport and to downtown. The rooms are beautiful and spacious compared to othe hotels in the area. I had a room with a balcony overlooking the pool and the ocean. I didn't try the restaurants on site but they looked great.... More

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Brussels, Belgium
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 10, 2013

Stayed here during a layover again and found the hotel very clean,staff very attentive ! Have stayed at many other hotels/resorts over the past 10 years in PR, but this one is my favorite and will return in the future. Great health club and nice restaurant on the beach with very reasonable prices for a five star resort. They have... More

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Boston, Massachusetts, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 7, 2013

The property, landscaping and beach are very attractive. However this hotel does not provide the ambience and service of many other Ritz Carton hotels. The casino adds a tawdry feel and the service is lacking. However I would recommend it for large groups or a convention but not for a family or romantic vacation

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New York City, New York
1 review
5 of 5 stars Reviewed June 7, 2013

I stayed at the property for 4 nights, and it was a great getaway. Really closely located to the airport. If you're looking to relax at a resort this has everything you need on the compound. Most impressively, the staff was overly accommodating and nice. Great food and people!

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Marshfield, Massachusetts
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 7, 2013

The Ritz Carlton, San Juan was amazing! The staff is great, especially Ramiro who made our stay extra special catering to every need of my family at the pool and beach. I would highly recommed staying here. Be careful of the $15 pina coladas which go down too easy and add up quick!!! There is a Walgreens just outside the... More

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houston, texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 4, 2013

After staying 3 nights at the St Regis (check out my other review) my husband and I decided to spend the later part of our vacation closer to the city. The Ritz was our choice of destination and there were some highlights but overall a bit of a let down. Pros: 1. It is closer to Old San Juan (so... More

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View all 14 hotels in Isla Verde, ranked by popularity

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Hotel Summarization (Beta)

What travelers say

  • Pool area(42)
  • Very nice(34)
  • Club level(31)
  • Il Mulino(29)
  • Cab ride(27)
  • Lobby bar(23)
  • Breakfast buffet(17)
  • BLT steak(11)
  • Great time(7)
  • Very clean(7)

Additional Information about Ritz-Carlton San Juan Hotel, Spa & Casino

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotels in Isla Verde
#2 Luxury Hotels in Isla Verde
#2 Family Hotels in Isla Verde
#2 Romantic Hotels in Isla Verde
#2 Business Hotels in Isla Verde
#2 On the Beach Hotels in Isla Verde
Price Range: $$$
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carlton San Juan
Ritz Carolina
Ritz-Carlton Carolina
Carolina Ritz-Carlton
Ritz-Carlton San Juan Hotel, Spa & Casino Puerto Rico/Isla Verde

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Ritz-Carlton San Juan Hotel, Spa & Casino
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