First and foremost the service is excellent from the moment you arrive to the time you leave. I do not like resort fees being added to your bill when you check out at the rate of approximately $44.00/day. Get ready for taxi shock which means you will pay from 10-45 dollars anytime you take a taxi anywhere. This is based... More

Perhaps the best resort on the island. Most definitely will return, again & again! Thank you Ritz Carlton for the cleanliness, superior service, gorgeous rooms, and style. The Ritz is in a class of its own. Truly special.

Simply put, there is no where else I will stay when visiting San Juan after my stay at the Ritz-Carlton. From the moment you walk through the doors, the genuine understanding of "service" is apparent. Every staff member I encountered was courteous, helpful and smiling. My king suite was tastefully appointed with modern furnishings, immacuately clean and had one of... More

This is the luxury experienience you would expect from the Ritz Carlton. The hotel is very convenient to the airport and to downtown. The rooms are beautiful and spacious compared to othe hotels in the area. I had a room with a balcony overlooking the pool and the ocean. I didn't try the restaurants on site but they looked great.... More

Stayed here during a layover again and found the hotel very clean,staff very attentive ! Have stayed at many other hotels/resorts over the past 10 years in PR, but this one is my favorite and will return in the future. Great health club and nice restaurant on the beach with very reasonable prices for a five star resort. They have... More

The property, landscaping and beach are very attractive. However this hotel does not provide the ambience and service of many other Ritz Carton hotels. The casino adds a tawdry feel and the service is lacking. However I would recommend it for large groups or a convention but not for a family or romantic vacation

I stayed at the property for 4 nights, and it was a great getaway. Really closely located to the airport. If you're looking to relax at a resort this has everything you need on the compound. Most impressively, the staff was overly accommodating and nice. Great food and people!

The Ritz Carlton, San Juan was amazing! The staff is great, especially Ramiro who made our stay extra special catering to every need of my family at the pool and beach. I would highly recommed staying here. Be careful of the $15 pina coladas which go down too easy and add up quick!!! There is a Walgreens just outside the... More

After staying 3 nights at the St Regis (check out my other review) my husband and I decided to spend the later part of our vacation closer to the city. The Ritz was our choice of destination and there were some highlights but overall a bit of a let down. Pros: 1. It is closer to Old San Juan (so... More