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All 1 Pleasant Valley hotels

Chena Hot Springs Resort

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2.5 of 5 Resort   |   56.5 mile Chena Hot Springs Rd., Pleasant Valley, AK 99711
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Chena Hot Springs Resort
Ranked #1 of 1 Hotels in Pleasant Valley
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387 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

The resort is approximately one hour from Fairbanks but well worth the ride. There are hundreds of hiking trails that can all be easily accessed from the road as you're driving there. Beautiful lakes and scenery as well. The resort was fun. The rooms are just basic hotel rooms and there was no air conditioning but the resort location is... More

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Eagle River, Alaska
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I thought I would treat my family to a stay at this "resort". The pictures looked so promising, but what I found were dirty and run down rooms that reeked of mildew. The thermostat in our room was broken so we were cold all night. The employees not only seemed unhappy and disgruntled, but also and used foul language while... More

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Travelers are raving about these Pleasant Valley hotels

Carlisle, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Spent one day here, had a beautiful walk in mountains but disappointed with resort, poorly maintained, parts like junk yard, not enough restrooms in lodge. Food was good but served by an insolent waitress who had no conception of customer service.

Was this review helpful? Yes 2
nyc
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We knew that this was a very popular spot in Alaska, but we still did not expect what we found. Very touristy even off season, loads of tourists coming off buses. The receptionist was impolite if not rude and the rooms..for some reason we expected character...after all this is a place all the way at the end of the road,... More

Was this review helpful? Yes 3
A TripAdvisor Member
1 of 5 stars Reviewed 3 weeks ago

My friend and I stayed here the weekend of September 19th and encountered a terrible case of bed bugs. The staff didn't seem to be appropriately concerned, and said they were already washing sheets AND mattress pads, drying them on high. They needed to do a much thorough cleaning of rooms. We didn't pay for our stay after showing them... More

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Yosuke_Okada, Manager at Chena Hot Springs Resort, responded to this review

We are sorry for the experience you encountered during your stay. We do take bed bug issue serious. After our staff was notified of the bed bug issue, our management team and housekeeping department conducted a thorough search of the room and the building. We did not find any physical evidence of bugs. Yet, we carried out our counter-procedure for... More

Arvada, Colorado
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We drove up to the resort to experience the Ice palace and the Hotsprings. I am extremely disappointed with the hospitality of the staff. Not friendly and actually bossy to the guests. The Hotsprings are okay but we have been to much nicer. You either have to stand or drag a chair in to really enjoy the benefits of the... More

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Kenai, Alaska
Top Contributor
79 reviews 79 reviews
33 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As Alaskans, we have used the hot springs before and this was our first time to stay overnight. We had a great little room and the springs were included in the price. One needs to know that children are not allowed in the actual spring area but can use the pool. My favorite parts were our lovely fall walk the... More

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Bowmanville, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at Chena for one night, and found it to be certainly acceptable - clean, organized, adequate - but not what it was hyped up to be. There was 6 adults in our group so we took a family suite, it was over $400 for the room and passes to the pool/hot springs lake. The word suite is a... More

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Pnhom Pehn
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 6, 2014

We. Recently stayed at the RV park at the resort. We paid $20 for a site with no hook ups which I thought was a little high. The hot springs pools are good although again $15 is a bit steep. However this is an experience and we thoroughly enjoyed it. However, the resort need to train their staff in charm... More

Was this review helpful? Yes 4
Austin, Texas
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 3, 2014

Many of the reviews I see for this hotel seem to be holding it to the standards for any US hotel. However, this is a very remote area in a sparsely populated state. Fairbanks, pop 32,000, is over 50 miles away! Almost everything has to be trucked or flown in from the lower 48. Employees pretty much live there. We... More

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Northern Lights(6)
  • Moose Lodge(4)
  • Indoor pool(4)
  • Very nice(3)

Additional Information about Chena Hot Springs Resort

Address: 56.5 mile Chena Hot Springs Rd., Pleasant Valley, AK 99711
Location: United States > Alaska > Pleasant Valley
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Chena Hot Springs Resort 2.5*
Number of rooms: 80
Also Known As:
Chena Hot Springs Hotel Pleasant Valley
Chena Hot Springs Resort Alaska/Pleasant Valley

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