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All 1 Pleasant Valley hotels

Chena Hot Springs Resort

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2.5 of 5 Resort   |   56.5 mile Chena Hot Springs Rd., Pleasant Valley, AK 99711
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Chena Hot Springs Resort
Ranked #1 of 1 Hotels in Pleasant Valley
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391 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

My experience at Chena Hot Spring Resort was memorable. Connor your front desk staff is exceptionally helpful and very competent. Though we had to go through 14 bottles of Dasani water, it was ok as the water from the faucet was high in iron. Experiencing the Aurora Borealis was magnificient, and soaking in the Hot Spring. That's a WOW! We... More

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Rockwall, Texas
Top Contributor
120 reviews 120 reviews
88 hotel reviews
142 helpful votes 142 helpful votes
2 of 5 stars Reviewed 1 week ago

Overall a huge disappointment, but I don't think management gives a damn. When I called to make the reservation, the girl made it clear to me 4 times that there were no refunds or cancellations-- like I'm going to get ulcers if I lose $139, which I wish I had. Their web site specifically states wifi is available for a... More

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Travelers are raving about these Pleasant Valley hotels

4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed here last year for their Santa Package. It was my second stay and I thought I knew what I was getting into when I came again. First off, it is very much a "motel" type experience. The hotel is older and is in the wilds of Alaska, so I would never have the expectation that it would be... More

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently spent three nights at Chena Hot Springs and came away with a less than satisfying experience. The room in the main lodge was comfortable after we learned to open windows to control the heat. We had to inquire about this at the front desk. The food offered in the restaurant was very good and service tended to be... More

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Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The resort is approximately one hour from Fairbanks but well worth the ride. There are hundreds of hiking trails that can all be easily accessed from the road as you're driving there. Beautiful lakes and scenery as well. The resort was fun. The rooms are just basic hotel rooms and there was no air conditioning but the resort location is... More

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Eagle River, Alaska
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I thought I would treat my family to a stay at this "resort". The pictures looked so promising, but what I found were dirty and run down rooms that reeked of mildew. The thermostat in our room was broken so we were cold all night. The employees not only seemed unhappy and disgruntled, but also and used foul language while... More

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Carlisle, United Kingdom
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Spent one day here, had a beautiful walk in mountains but disappointed with resort, poorly maintained, parts like junk yard, not enough restrooms in lodge. Food was good but served by an insolent waitress who had no conception of customer service.

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We knew that this was a very popular spot in Alaska, but we still did not expect what we found. Very touristy even off season, loads of tourists coming off buses. The receptionist was impolite if not rude and the rooms..for some reason we expected character...after all this is a place all the way at the end of the road,... More

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A TripAdvisor Member
1 of 5 stars Reviewed 4 weeks ago

My friend and I stayed here the weekend of September 19th and encountered a terrible case of bed bugs. The staff didn't seem to be appropriately concerned, and said they were already washing sheets AND mattress pads, drying them on high. They needed to do a much thorough cleaning of rooms. We didn't pay for our stay after showing them... More

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Yosuke_Okada, Manager at Chena Hot Springs Resort, responded to this review

We are sorry for the experience you encountered during your stay. We do take bed bug issue serious. After our staff was notified of the bed bug issue, our management team and housekeeping department conducted a thorough search of the room and the building. We did not find any physical evidence of bugs. Yet, we carried out our counter-procedure for... More

Arvada, Colorado
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We drove up to the resort to experience the Ice palace and the Hotsprings. I am extremely disappointed with the hospitality of the staff. Not friendly and actually bossy to the guests. The Hotsprings are okay but we have been to much nicer. You either have to stand or drag a chair in to really enjoy the benefits of the... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Northern Lights(6)
  • Moose Lodge(4)
  • Indoor pool(4)
  • Very nice(3)

Additional Information about Chena Hot Springs Resort

Address: 56.5 mile Chena Hot Springs Rd., Pleasant Valley, AK 99711
Location: United States > Alaska > Pleasant Valley
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Chena Hot Springs Resort 2.5*
Number of rooms: 80
Also Known As:
Chena Hot Springs Hotel Pleasant Valley
Chena Hot Springs Resort Alaska/Pleasant Valley

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