The gardens and grounds are magnificent (10 gardeners). The staff could not be more friendly. The restaurant is average quality and average price. The rooms have everything that a room should, although the colour of the water coming out of the hot tap was curious. If you overlook the gardens and have a little balcony then the view is splendid.... More

I stayed there only one night.But this place is very interesting for me.I saw live volcano with smoke,cozy climate,beautiful flowers,plants,fresh fruits and interesting local peoples.My favourate place in this city is Golden Lumbini Buddhist temple. Hotel is only 3 storeys building with nice garden,beautiful swimming pool and attractive view. Hotel staff are friendly and helpful.But hotel haven't lift.Wifi can use... More

I am sure there are plenty of lovely places in the area so try to avid this hotel. We had booked a tour with trijaya and therefore did not have the choice. The hotel is basically a Chinese style resort - spacious, massive lobby, big garden with swimming pool - BUT it is completely run down. We stayed over the... More

Its a nice hotel, very cozy and cooling. The whole area is clean and we had a good time there, but the breakfast is just normal standard. Please be reminded that the room has no air-condition but it's cooling. The hotel reception staff is helpful too. internet wifi can only be accessed in the lobby area.

The Sinabung is a real let down. It has a grand entrance and extensive gardens, but the rooms are substandard. The rooms are a good size, but there was a lack of maintenance and cleanliness. Our bathroom was full of mould and dirty marks on the wall which just simply hadn’t been wiped off. I took the shower head off... More

The hotel itself is a large estate with gardens and big swimming pools with the low rise building complex spread majestically across, facing the magnificent smouldering volcano. We had 6 rooms booked on the ground floor with some of us being treated to the pool view and the volcano vs the parking lot. The pool view room came with a... More

I believe it used to a desired hotel, but poor maintenance has taken a toll on the hotel as evidenced by the condition of hotel building and landscape. In general, the hotel does not provide: 1) free internet or wifi 2) uninterrupted hot water supply - no hot water in the afternoon until 5pm and after mid night until 6am... More

The hotel give us a deluxe room which ceiling full of mould, unpleasant odour (smell of fungus). We didn't dare to enter the room and ask for change. So we get a superior room instead of deluxe room which the "control plug" where we plug in the key dysfunction. However, the helper manage to switch on the light in room... More

If you come to this hotel with a mind of having 4-5* amenities in city center, forget it. Most hotel in Brastagi focus on surrounding view as selling point. To be honest, it is captivating. The feeling is just like you are in Cameron Highland (Malaysia).Staying on highland, there is no need for fan & a/c. Its freezing cold especially... More