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Artisan Family Hotels & Resorts Collection Playa Esmeralda

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Saenz de la Pena s/n esquina Condor | Playa Chachalacas, Playa Chachalacas 91666, Mexico (Formerly Artisan The Handmade Hotel Collection Playa Esmeralda)
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1 room 1 adult
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Artisan Family Hotels & Resorts Collection Playa Esmeralda
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76 Reviews from our TripAdvisor Community

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Xalapa, Mexico
1 review
5 of 5 stars Reviewed November 12, 2015

This truly comfortable hotel has an indoor outdoor pool, excellent spa, beautiful views of the ocean, two restaurants, luxurious and impeccable rooms and an attentive staff eager to meet our every need. We started out on the ground floor and when we asked to go to an upper room we were rewarded with a spectacular view of the ocean. We... More 

Helpful?
Thank Marisa M
Gabriela B, Director de Relaciones Públicas at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review

Good night Marisa M: We send you a greeting from Artisan Staff and appreciate your comments, it´s very important for us and for our continuous improvement process. We will inform to our Satff about your comments as part of the motivation process of our employees and hope to have the oportunity to attend you in a near future !!!! Sincerely.... More 

Veracruz, Mexico
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 1, 2014

Good service, beautiful facilities, the attentive people, it has a very nice view, is amazing!!! If you´re really looking for a good option, this hotel offer a nice spa and different acitivities to help to spend a very nice vacations!!! I recomend 100%

Helpful?
2 Thank Jucedohe
Panama
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 15, 2014

It was a nice one night stay, however, the food was OK, notthing special, kind of delayed the food service. I heard from one of the workers they were changing administration. This is the reason why the expected service was not satisfied.

Helpful?
Thank RodJaen
Silver City, New Mexico, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 26, 2013

There were flashes of brilliance! This hotel is beautifully appointed. Big clean rooms with ocean views and incredibly helpful staff. Gorgeous grounds. Three star rating stems from truly horrible food available from the onsite cafe, no truly hot water, mold in the jets of the bathtub, and no wifi available in the room. I really wanted to give a higher... More 

Helpful?
Thank Catherine S
HotelPuntaRealResort, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review

Dear Mr. & Mrs. Stailey This is Alberto, do you remember me? I hope so! :) On behalf of all the staff at Punta Real Resort & Spa I thank you so much for giving us the opportunity to host you. I also apologize for the inconveniences with the hot water and Wi-Fi, i had already reported and working on... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 26, 2013

I enjoyed this resort for its location. The beaches, while not the nicest I've seen, were great to walk & run on. It was quiet, and there were good beachside chairs & cabanas. The room service food was horrible- and there isn't much locally for fine dining. Also, the water temperature for the bath & shower was lukewarm. Wifi was... More 

Helpful?
Thank Schlabach85
HotelPuntaRealResort, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review

Dear Schlabach85 On behalf of all the staff at Hotel Punta Real Resort & Spa I thank you for let us host you during your vacations in Veracruz. I also apologize for all the inconveniences during your staying with us. Let me tell you that your comments were well recieved and we started right away to work on them, thank... More 

Mexico City, Mexico
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed November 19, 2013 via mobile

My bf and I made a reservation for the long weekend, the room we reserved according to the details of booking, was scenic garden views and a queen size bed.. But when we arrived we had a room all the way in the corner, about gardens well only the washed clothes of the neighbor was in sight and the bed... More 

Helpful?
Thank Abril P
Mexico City, Mexico
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 19, 2012

Nice pool Good services Very expansive restaurants (2) Dirty beach (plastic) Loud music (stange for a spa resort)

Helpful?
Thank intensivetravels
Veracruz, Mexico
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 2, 2011

We stayed here to celebrate our 2nd anniversary, this is a pretty good hotel at a very reasonable price, although is not easy to get there once you do, you can totally forget about the city, no cars, no lights and zero noises!! We took one of the suites and believe me, they have the best bed you can ask... More 

Helpful?
Thank KarlaM1
Puerto Vallarta, Mexico
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 24, 2010

The hotel is very small but comfortable. I went with my fiancé and we have a great time. The SPA is beautiful, a little expensive, but the TEMAZCAL was grateful. All workers inside are so kind, they were always asking if we need something. They exceeded our expectations. The girl that gave us the TEMAZCAL loves what she does and... More 

Helpful?
Thank Luvita10
Toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 5, 2010

We went for a couple of days to Chachalacas, took our 2 boys (2&4 yrs.) and it was a great experience, lots to do at the hotel, loved the minigolf, it was quiet we went during the week so it was mostly us at the pool, the beach is nice, the pools are clean and my kids loved the heated... More 

Helpful?
1 Thank ale_vazquez
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