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Sheraton Milan Malpensa Airport Hotel & Conference Centre

Malpensa Airport - Terminal 1, Malpensa, 21010 Ferno, Italy
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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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1,394 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berlin, Deutschland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

It has a strategic location for a transit hotel and directly accessible from the airport's building. Only one minus point, the hotel doesn't provide free W-FI in the room. One has to pay more to get the WI-FI access or stand at a corner near the lobby to get a free access.

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Sydney
Contributor
20 reviews 20 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for 1 night on my way home from Rome. I had a connecting international flight from malpensa the next day. The Hotel is new and very modern. It is very convenient being connected to the airport via a walkway. I arrived late about 10pm and they upgraded me to a club room. Very nice. The breakfast was great... More 

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Banff, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here on a day rate after an overnight flight. Room wasn't ready at 9 am as promised, renovation work was ongoing all day, and then housekeeping came in our room at 2pm (which you would assume is unecessary when staying from 9am to 6pm). Overall it served our purpose but we wouldn't stay here again.

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MILANO524, Direttore at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Guest, First of all I would like to thank you for your positive feedback and your purposeful suggestions. I am so sorry that during your stay we did not respect our standard to do not disturb the client when they are relaxing in the room. We have already shared your comment with the housekeeping department. I hope to see... More 

Washington
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Sheraton at Malpensa is the perfect place to stay if you have an early morning flight (or for a relaxing night before or after travel). The location is incomparable. No more waking up in the middle of the night. You simply exit the hotel and are in Terminal 1. The rooms are comfortable, clean and quiet. The staff both... More 

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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

I have stayed in this hotel twice and none of the experiences were that good. The last time I stayed at this hotel was in October 2014. It's a very convenient hotel if you are carrying many bags or you have an early flight but the service is terrible. It's the only hotel at the terminal, they have their clients... More 

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MILANO524, Direttore at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, We thank you for your stay at Sheraton Milan Malpensa and for taking the time to address your concerns; as we greatly value every feedback in an effort to always improve ourselves to better serve our guests. We regret to learn that your experience has affected your memories and impression on us. We understand the importance of making... More 

Bekkevoort, Belgium
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is located in the terminal, which makes it great for late arrivals or early flights. The rooms are very good and clean. Only downside might be the noisy A/C. But pushing some buttons also solved that. Breakfast is excellent and offers a wide choice. Only remark. Make sure you foresee enough time for the check-out. The morning we... More 

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MILANO524, Direttore at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, Many thanks for your recent stay at the Sheraton Malpensa and for sharing your experience with us. Your suggestion are taken in serious consideration and already shared with the team. Our main goal is to satisfy and make our guest stay as much as comfortable as possible. We sincerely hope to have you back with us and in... More 

Seattle, Washington
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

we stayed here 3 years ago and returned because of the convenience to airport and cleanliness and comfort of the room. We had splurged on a club room to end our vacation and get a good nights sleep before our almost 24 hour journey back to Seattle. We were in room 2010 and it did have free and fast wifi... More 

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MILANO524, Direttore at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, I would like to thank you for your feedback and continue to thinking to come back at Sheraton Malpensa. As you described we did not achieve the results that we wanted to. You comments were shared and analyzed with the all department and we will take cure about your suggestions. Please feel free to contact me for your... More 

Gurgaon, India
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton hotel provides a comfortable stay for its guests. Its convenient as its near the hotel but that has a negative to it also as it shares some of the common areas with the airport and has passengers lounging in the areas near the lift and other places. The rooms were spacious and well maintained and the staff was... More 

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MILANO524, Direttore at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Guest, Please give me the opportunity to thank you for your nice thoughts that you have shared with us. Our Aim is to give to the client a confortable stay and a great experience, and I am more than proud to know that we achieved that goal. Please feel free to contact us for any help or assistance you... More 

Sunnyvale, CA
Top Contributor
73 reviews 73 reviews
32 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed 1 week ago

After spending the day in Milan, we took the last train to the airport. The Sheraton is right next to the Terminals and train station for Malpensa airport, which is extremely convenient. It’s about a 5-minute walk from the hotel, but it can be 10 minutes depending on where your room is. Check in was pretty smooth considering that I’m... More 

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MILANO524, Direttore at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Guest, Thank you for staying with us at Sheraton Milan Malpensa and also to sharing your experience with us. We are sincerely sorry that you did not obtain a room with a platinum upgrade, we are always concentrate to give to our SPG Starwood clients the best experience that we can, we want guarantee the Starwood promise. We hope... More 

Atlanta, GA
Top Contributor
121 reviews 121 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here the night before a flight back to the US. The hotel is on the airport campus and could not be more convenient. I am always a little nervous when I book a sheraton because some are very nice and some are tired. The rooms were exceptionally large and the beds are comfortable. The staff was pleasant and enjoyable... More 

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MILANO524, Direttore at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, First of all I would like to thank you for staying at Sheraton Malpensa and shared you positive comments. Our goal is to satisfy the custemer needs, and we are pleased to have achived all your requirements. Please do not hesitate to contact me for you next journey, All the best, Giovanna Caspanello Hotel Manager, Sheraton Milan Malpensa... More 

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