Recently stayed here on a group visit. The hotel is obviously set up to cater for kids. I cant believe Rydges put their name to it! Food very average, staff poor, rooms have broken clocks, spot for but no hair dryer, difficult doors to open. Very isolated, $50 plus in a cab to Canberra.Barista took 10 coffee orders and then... More

We booked a Spa Suite and when we arrived I was really disappointed. There was mould all arount the spa and missing grout, bad stains over most of the carpet, about 10 cracked tiles in the bathroom I mean a good slam of the door and they were coming off the wall. Huge cracks in the walls and the cornices... More

The hotel room was very good value, it was neat, clean and tidy. It had a microwave (which was not on their advertising), a fridge and tea & coffee making facilities. It was further out of the city than what we thought it was, took about 15 minutes to drive in. It was inconvenient driving in there to eat out... More

Disinterested welcome at reception. Minimal information in the room. Children still cost $22.50 at breakfast. Pool no heated. Spa apparently closes at 'sunset' not 11pm. Room smells strongly of smoke/chemicals. Cockroach in room. Wish I had stayed at the motel for $80, not $140 here. Very disappointed as I have stayed in 4 other rydges and love them all. -... More

We booked for two rooms utilising the Wot If "mystery deal" so that we could check out Canberra and attend the Anzac Day dawn service. The person at the front desk, failed to read our itinary, assuming we booked one room. He provided a very bland apology. The rooms were a disgrace. Marks on the carpet. Used by date milk... More

Arrived late on a Sunday and was greeted warmly enough.Struck my first ploblem when I tried to enter my room.The half painted(interior was still factory undercoat green) door was swollen from the damp conditions forcing me to put my shoulder into getting it open.I'm not an expert but I would think besides being difficult it would be against fire codes.When... More

When we arrived not very welcoming after booking online just us 2 adults we were give a two bedroom suite with FIVE single beds! We changed rooms no problem but the room still very outdated, musky smell, bathroom and towels left a lot to be desired, used razor left on shower recess --Not at all Rydges standard. The bed was... More

Friendly and helpful staff on arrival,but when we went to our 1st room it was cold and no way of heating the room.Went to reception and asked about heating and were told it was centrally heated.How would that happen as it had no thermostat and was blowing cold air. Were moved to new room and was happy with room no.2.... More

We once accidentally booked into a one star place in Melbourne that was more inviting and more modern than this place. 4 star is a joke. We booked a spa suite, room 358, it was huge, no doubting the suite bit, but that is it. Fixtures were fading, rusty, carpet and tiles damaged, walls and doors visibly marked. The TV... More