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Holiday Inn Express Pinetop

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431 E White Mountain Boulevard, P.O. Box 1033, Pinetop-Lakeside, AZ 85935
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Holiday Inn Express Pinetop
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114 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Jillian at the front desk gave me the best restaurant recommendations and it truly was. Went to Salt down the road and it was amazing. I appreciate her friendliness, attentiveness and I will be returning.

Was this review helpful? Yes
Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

Thank you for your review. Jill and our staff pride themselves on knowing the best places to visit while in town. It makes it easy to recommend Salt Restaurant as it is delicious! We are very lucky to be located in such an awesome area and would love to welcome you back in the near future. Joe P, General Manager More 

5 of 5 stars Reviewed 1 week ago

We had an enjoyable time at the Holiday Inn Express Pinetop. Brittney and Jillian were at the front desk and they were very accommodating. The beds and pillows were extra comfortable. It was a good breakfast the following morning. We will definitely be back.

Was this review helpful? Yes
Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

Dear Troy V. Thank you for taking a moment to share your experience. Brittany and Jill do a great job serving the guests and making sure you all have a great experience. Those beds and pillows are very nice and ensure a good night sleep. We welcome you back anytime. Joe P, General Manager More 

Scottsdale, Arizona
Level Contributor
168 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First time to Pinetop, so no comparison possible to other properties in the area. The staff and check in and check out were both very helpful and friendly - I would stay at another Holiday Inn Express based on their service. They helped with dinner ideas and things to do in the area. The property also had a lot going... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Pinetop, responded to this review

Dear Teresa M, Thank you for taking time out of your busy day to leave us a candid review. I certainly appreciate and wish to thank you for the kind comments on the staff. This encourages our staff to continuously work harder to delight our guest. On the other hand, please accept my deepest apologies for the issues you had... More 

Tucson, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff here is what makes this a great hotel in the White Mountains. The indoor pool and jacuzzi is a great way to spend a rainy day. You can sit by the fireplace in the lobby and read. Everything is well maintained. We stay here anytime we are in the area.

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Tucson, Arizona
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 weeks ago

This lodging, in the White mountains, at a cool 7000 ft elevation, is our favorite hideaway away from the desert. We have stayed here many times over the years, since it opened, and referred it to many friends and family. From the moment you walk in - the front desk staff greets you right away, and they are ready with... More 

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Goodyear, Arizona
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent July 4th weekend at the Holiday Inn Express, Pinetop, Az and found all accomodations very favorable. Hotel employees very friendly and helpful, accomodation clean, breakfast best I've had as a hotel beni so far. I recommend this hotel if you need accomodations in the Pinetop/Lakeside AZ area.

Was this review helpful? Yes
Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

Thank you for your response. We are happy to read that you enjoyed the 4th of July weekend. It is our area's busiest weekend of the year. Lots of activities going on all at once. The Holiday Inn Express in Pinetop is right in the middle of it all. Come back and see us in the fall. The leaves on... More 

Tucson, Arizona
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stay at a lot of Holiday Inn Expresses. This one is a bit on the old side. The front desk staff were superb and all willing to go the extra mile. I think this one is in need of some remodeling soon. While our room was clean, the tub didn't drain well and the tub itself was sagging. Not... More 

Was this review helpful? Yes
Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

Thank you for taking a moment to review our hotel. We recognize although we are not a brand new hotel, we make up for it in service, cleanliness and location. The best part of that is.....we are planning some property upgrades in the near future :) stay tuned! We appreciate your feedback, so please continue to share your experiences while... More 

Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for a family reunion, our family took up one wing and we had use of the conference room in that wing for the weekend. All the staff were very friendly and accommodating. Breakfast was included each morning. The rooms were clean and neat, looking recently renovated. This is beautiful area full of pine trees and cooler than what... More 

Was this review helpful? Yes
Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

Dear Charlotte, We are so elated that your family chose our hotel for the reunion. The weekend was perfect, minus a little rain. The entire group was so fun and easy to work with. Your family was awesome. Please tell them all thank you for their best behavior. I hope you all able to come back and visit soon. Joe... More 

Phoenix, Arizona
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First time I ever stayed in a Holiday Express, hopefully not all are this quality! The place was dank, dusty, run down and dirty, along with the breakfast being just awful. Exercise room bike broken, air ducts filthy....not a very healthy place to exercise. If you want a quick over night stay, this place is barely okay, but definitely not... More 

Was this review helpful? Yes
Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

Dear LJCA, Thank you for your review on Tripadvisor. As I responded in your other online survey you posted about our hotel, we did everything in our power to accommodate your breakfast requests, even when they were not on our required standard items. Even when that was not enough, we lowered the rate so you can go enjoy your breakfast... More 

1 review
5 of 5 stars Reviewed June 20, 2015 via mobile

Traveled to Pine Top AZ for business and this hotel was recomended by a friend that stayed about a month back. One word describes this hotel..."PHENOMINAL!!!". The rooms were extremely clean and the service was amazing. I would recommend this hotel to all my friends and family for a vacation stay. The manager Joe Pettersen was extremely helpful and was... More 

Was this review helpful? Yes
Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

AMAZING! That's exactly what we strive for each and every time. Thank you for making the Holiday Inn Express in Pinetop your choice while in Pinetop. We go above in beyond not only at the hotel, but at community events as well. We are glad we had the chance to run into you there as well. More 

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