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Holiday Inn Express Pinetop

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431 E White Mountain Boulevard, P.O. Box 1033, Pinetop-Lakeside, AZ 85935
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1 room 1 guest
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Holiday Inn Express Pinetop
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118 Reviews from our TripAdvisor Community

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Traveler rating
    71
    32
    11
    3
    1
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38
34
4
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Chicago, Illinois
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It's nice to be able to write a well deserved, good review. I got to this hotel by using the Priceline "Express Deals" service, where you don't know the name of the hotel until you have made the reservation. This is possibly the best 2.5 star hotel I have ever experienced. I still can't believe a Holiday Inn product could... More 

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Phoenix, Arizona
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything you expect and want - just outstanding for our visit, Aug. 14-16, 2015. Clean, comfortable well-appointed room but more than that the staff was as helpful, friendly and gracious as anyone could expect. Friendly hardworking well-dressed housekeeping staff, terrific front desk clerks (day and night) who always had a friendly "Hello!" and smile and great answers, good breakfast with... More 

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North Park Colorado
Level Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms are clean. Cookies at check-in. Swimming pool & hot tub were great. The month of August there are free pancakes from 8pm to midnight. Breakfast has a huge variety. Staff is very friendly and helpful. FREE Wi-Fi in the room. Price was $40 cheaper than the Hampton Inn, where we stayed last time.

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San Diego, California
1 review
5 of 5 stars Reviewed 3 weeks ago

This was our third trip to the Holiday Inn Express in Pinetop. Every time we stay here the customer service is fabulous. Jillian at the front desk is always friendly courteous and helpful. The rooms are very comfortable especially the beds and if you get a room facing the back you have a view of the Ponderosa pines. They serve... More 

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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 23, 2015

Jillian at the front desk gave me the best restaurant recommendations and it truly was. Went to Salt down the road and it was amazing. I appreciate her friendliness, attentiveness and I will be returning.

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Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

Thank you for your review. Jill and our staff pride themselves on knowing the best places to visit while in town. It makes it easy to recommend Salt Restaurant as it is delicious! We are very lucky to be located in such an awesome area and would love to welcome you back in the near future. Joe P, General Manager More 

1 review
5 of 5 stars Reviewed July 19, 2015

We had an enjoyable time at the Holiday Inn Express Pinetop. Brittney and Jillian were at the front desk and they were very accommodating. The beds and pillows were extra comfortable. It was a good breakfast the following morning. We will definitely be back.

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Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

Dear Troy V. Thank you for taking a moment to share your experience. Brittany and Jill do a great job serving the guests and making sure you all have a great experience. Those beds and pillows are very nice and ensure a good night sleep. We welcome you back anytime. Joe P, General Manager More 

Scottsdale, Arizona
Level Contributor
173 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed July 12, 2015

First time to Pinetop, so no comparison possible to other properties in the area. The staff and check in and check out were both very helpful and friendly - I would stay at another Holiday Inn Express based on their service. They helped with dinner ideas and things to do in the area. The property also had a lot going... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Pinetop, responded to this review

Dear Teresa M, Thank you for taking time out of your busy day to leave us a candid review. I certainly appreciate and wish to thank you for the kind comments on the staff. This encourages our staff to continuously work harder to delight our guest. On the other hand, please accept my deepest apologies for the issues you had... More 

Tucson, Arizona
Level Contributor
3 reviews
5 of 5 stars Reviewed July 10, 2015

The staff here is what makes this a great hotel in the White Mountains. The indoor pool and jacuzzi is a great way to spend a rainy day. You can sit by the fireplace in the lobby and read. Everything is well maintained. We stay here anytime we are in the area.

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Tucson, Arizona
Level Contributor
6 reviews
5 of 5 stars Reviewed July 9, 2015

This lodging, in the White mountains, at a cool 7000 ft elevation, is our favorite hideaway away from the desert. We have stayed here many times over the years, since it opened, and referred it to many friends and family. From the moment you walk in - the front desk staff greets you right away, and they are ready with... More 

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Goodyear, Arizona
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 7, 2015

Spent July 4th weekend at the Holiday Inn Express, Pinetop, Az and found all accomodations very favorable. Hotel employees very friendly and helpful, accomodation clean, breakfast best I've had as a hotel beni so far. I recommend this hotel if you need accomodations in the Pinetop/Lakeside AZ area.

Was this review helpful? Yes
Joe P, General Manager at Holiday Inn Express Pinetop, responded to this review

Thank you for your response. We are happy to read that you enjoyed the 4th of July weekend. It is our area's busiest weekend of the year. Lots of activities going on all at once. The Holiday Inn Express in Pinetop is right in the middle of it all. Come back and see us in the fall. The leaves on... More 

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