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Alpha Hotel Eastern Creek

4.5 of 5 Corner Brabham & Peter Brock Drive, Eastern Creek, Blacktown, New South Wales 2766, Australia (Formerly Chifley Eastern Creek)
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Certificate of Excellence 2014
Alpha Hotel Eastern Creek
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Alpha Hotel Eastern Creek
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92 reviews from our community

Traveler rating
    19
    41
    21
    5
    6
See reviews for
16
22
7
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Canberra, Australia
1 review
1 of 5 stars Reviewed 2 days ago NEW

We had a terrible experience in this Hotel. We arrived in the evening to find noone at reception. We waited for a bit and then saw a note stating that if the desk was unattended to call this number. We called the number only to find the phone ringing at the desk which we were at. After quite a while... More 

Was this review helpful? Yes
Green Bay, Wisconsin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I have been all over the world, but have never seen a front desk person as rude and unhelpful as at this hotel. We had booked the hotel specifically because they advertised "free Wifi". We went to our room, and tried to connect to Wifi. We failed. When we called the front desk, we were told it only words in... More 

Was this review helpful? Yes 1

Travelers are raving about these Eastern Creek hotels

Perth, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My second trip to the Alpha. My room was very clean and well made up. Unfortunately the aircon does not run until you put your keycard into the slot so the room was stifling hot when we arrived. It took a while to sort out the aircon and in the meantime I nearly passed out! Once it started cooling the... More 

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for taking the time to review the hotel. Fantastic to see you enjoyed your staff the Alpha Hotel Eastern Creek. We do pride ourselves on being the quietest hotel rooms in Sydney with special double gazing to ensure a great night sleep. Alpha Hotel Eastern Creek is a green hotel and fitted with key activated power slots to... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Myself, my husband and 7 month baby stayed at alpha hotel..service was bad, as if they didnt want to serve us and was rushing us, room was not properly vacumed, went to bathroom and toilet paper was alomst finish and never topped up, tissue box was empty, no ink in the pen, jus the plastic, lighting is very poor, 2... More 

Was this review helpful? Yes 4
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for feedback and review. I would like to apologise for your experience at the hotel. This is out of character for the hotel and something I will be following up straight away. I will be sure to address the housekeeping team to ensure this does not happen again. Once again, thank you. As it is through your feedback... More 

Newtown, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2014

After an awesome Thanksgiving Dinner prepared by the Chefs, the front desk and Chef managed to get a Birthday Cake Delivered to the Hotel for Sunday so we could celebrate 2 birthdays that 2 members of our party were celebrating. Great job, wonderful service!!!!

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Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi Eileen Thank you for taking the time to leave feedback. It was our pleasure to ensure you celebrated Thanksgiving. The Chefs enjoyed the challenge and appreciated the thanks you gave in the restaurant. I hope we can welcome you back to the hotel soon Regards Ainslee Portlock General Manager More 

Cushing, Maine
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed December 2, 2014

Just finished a 5 day stay at the Alpha Hotel. On day 1 and with 24 hrs notice, we challenged the restaurant chef, Vinil, to make an American Thanksgiving dinner for 8 on day 2. He and his team started with rolls and butter and a fresh garden salad. Then, they provided delicious roast turkey, mashed potatoes, corn on the... More 

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi Cindy G Thank you for your fantastic review. It was our pleasure to help you celebrate Thanksgiving while being away from home. At Alpha we pride ourselves on creating a home away from home. All the chefs enjoyed the challenge and are very thankful for the standing ovation they received in the restaurant from you all. As you say... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 1, 2014

I stayed recently at this motel and the rooms were great, very clean and modern. Reception staff were friendly and helpful. Everything you need is here, even a nice early breakfast and takeaway coffee

Was this review helpful? Yes 1
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi Wayne L Thank you for your review and great to see you enjoyed the stay. Thank you for your kind comments about the staff. Their effort often goes unnoticed unnoticed so I will be sure to pass onto the comments. Hope we can welcome you back to the hotel soon Regards Ainslee Portlock General Manager More 

Sussex Inlet
Top Contributor
57 reviews 57 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 1, 2014

Our room at Alpha Eastern Creek was comfortable, clean, spacious and in spite of the extraordinary speed of motor cycles doing the rounds of the Eastern Creek Raceway outside, very quiet. Clearly, the double glazed windows do the job! We had a comfortable night and whilst we didn't use other facilities such as the restaurant the menu looked good and... More 

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Ho Rose-Mike C Thank you for your great hotel review. Its fantastic to see you enjoyed the room and stay. We do have fantastic double glazed windows which makes us some of the quietest rooms in Sydney. Hope we can welcome you back soon and you can enjoy the Oak Bar & Grill. Thank you again for your feedback. Regards... More 

Senior Contributor
29 reviews 29 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 30, 2014

This hotel is located in the hub which is the valley in brisbane. It is very close to shops, bars and nightclubs. The rooms are clean and they use very VERY luxurious brands of shampoo and conditioner which always helps. I highly recommend this hotel.

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi Matty T Thank you for your great review. I think you have selected the wrong hotel as we are the Alpha Hotel Eastern Creek in Sydney. I will be sure to pass on the review to our Alpha Mosaic Brisbane Hotel. Regards Ainslee Portlock General Manager More 

Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 17, 2014

Obviously no communication between staff. Arrived to find sofa bed wasn't made up. No extra towel. Room cleanliness ok. Little attention to detail. Room was great. Loved how bedroom was enclosed for privacy from living area. Breakfast fine. Overall experience was average. Staff were mediocre. Location great.

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hello 63Blaze Thank you for taking the time to review the hotel. I do sincerely apologise for the miscommunication between the front desk and housekeeping. I will be sure to pass these comments on. As you say attention to detail is important. From your description you stayed in an Alpha Apartment. A fantastic room for those wanting a little extra... More 

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Additional Information about Alpha Hotel Eastern Creek

Address: Corner Brabham & Peter Brock Drive, Eastern Creek, Blacktown, New South Wales 2766, Australia (Formerly Chifley Eastern Creek)
Location: Australia > New South Wales > Greater Sydney > Blacktown > Eastern Creek
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Alpha Hotel Eastern Creek 4.5*
Number of rooms: 104
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Also Known As:
Alpha Hotel Eastern Creek Blacktown

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