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Alpha Hotel Eastern Creek

4.5 of 5 Corner Brabham & Peter Brock Drive, Eastern Creek, Blacktown, New South Wales 2766, Australia (Formerly Chifley Eastern Creek)
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Certificate of Excellence 2014
Alpha Hotel Eastern Creek
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Alpha Hotel Eastern Creek
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83 reviews from our community

Traveler rating
    17
    37
    21
    5
    3
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19
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26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (18)
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2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Obviously no communication between staff. Arrived to find sofa bed wasn't made up. No extra towel. Room cleanliness ok. Little attention to detail. Room was great. Loved how bedroom was enclosed for privacy from living area. Breakfast fine. Overall experience was average. Staff were mediocre. Location great.

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hello 63Blaze Thank you for taking the time to review the hotel. I do sincerely apologise for the miscommunication between the front desk and housekeeping. I will be sure to pass these comments on. As you say attention to detail is important. From your description you stayed in an Alpha Apartment. A fantastic room for those wanting a little extra... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Alpha last night after a long road trip from Queensland. It appears that a change of name entitles them to boost the prices. Staff not particularly helpful and the room..well? First of all there was a plastic shopping bag stuffed in the smoke detector. The fold out bed, put it this way the mat beds I've... More

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

HI Valiantbabe Thank you for taking the time to review the hotel. I appreciate the feedback. I do apologise that you felt the hotel was not of value. I'm unsure why there are hooks on the walls as we don't have pictures or art on the wall in the hotels rooms. I do apologise you found the sofa bed uncomfortable.... More

Travelers are raving about these Eastern Creek hotels

Sydney, Australia
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is great if you need to be close to Eastern Creek raceway or Wet and Wild. Check in was quick and friendly. Room was decent size, flat screen tv. Bathroom was good size, although was a bit hard to get the shower going without wetting yourself and adjusting the temp was a little difficult. Bed was showing some signs... More

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

HI Kensa77 Thank you taking the time to review the hotel. I appreciate the feedback as feedback is a great way to track the hotels performance and continue to improve our standards and service. I have noted your feedback on the stairs to the restaurant and have asked housekeeping to pay attention to these in future and ensure they are... More

Melbourne, Australia
Top Contributor
76 reviews 76 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms are small, but comfortable and have everything you need. The shower worked once it was on, but it was strangely configured so you had to be right under it (and wet already!) while trying to get the temperature right. Service was polite, although the Reception desk was very small with not enough space for the extra staff needed to... More

Was this review helpful? Yes 1
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi Thank you for taking the time to leave feedback. Great to see you enjoyed your stay with us at the hotel. I agree our rooms are comfortable and equip with everything you need. If you are looking for more space please consider our Alpha Suites on your next visit. Alpha Suites offer great living space, dinning area and small... More

Dubbo, Australia
2 reviews
4 of 5 stars Reviewed October 4, 2014 via mobile

Excellent Location, nice Bar & Grill Restaurant. Hours for the Bar & Grill could have been longer for a Saturday Night. Rooms were both Modern and well appointed and nice an clean. Location was Excellent for anyone attending the Eastern Creek Raceway Complex.

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi Andrew Thank you for taking the time to leave feedback. Great to see you enjoyed your stay. I do agree we are perfectly located for events at Sydney Motorsport park and Western Sydney events. Look forward to welcome you back in the future Regards Ainslee Portlock General Manager More

Canberra, Australia
Contributor
19 reviews 19 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed September 26, 2014

I've stayed at this hotel a few times over the last couple of years and have noted a decline in cleanliness and quality since it's most recent takeover. I had a queen room on the ground floor during this stay and it was quite a shock to see the state of it. Mouldy and stained shower floor, stained carpet and... More

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi David, Thank you for taking the time in filling out our customer feedback form. Apologies regarding the bathroom floor and bedhead. We are in the process of re grouting each room and hope to have it completed shortly. I will investigate straight away the stain on the bedhead and ensure it is attended to straight away. Once again, thank... More

Newcastle, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 26, 2014 via mobile

Had a great 3 days stay with the family very welcoming environment although the rooms are very basic, personally I would rate this hotel 3 stars based on some of the staff members not so helpful. We stayed in a deluxe queen room but the bed was not a queen or a very small queen I wouldn't call it a... More

Was this review helpful? Yes 1
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi Thank you for taking the time to leave feedback. Great to see you enjoyed your stay with us at the hotel. I do apologise you felt the beds were not queens. I can assure you are they standard size queens. If you are looking for a large room with a King bed I can recommend our Alpha Suites. Once... More

Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2014

We were put up at the Alpha Hotel as part of a package to spend a day at Eastern Creek Race Track. Having no choice in where to stay being that we won this stay, we weren't too sure about what it would be like, but were very glad upon arrival to find a neat, clean, spacious and light room,... More

Was this review helpful? Yes 1
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi Thank you for taking the time to leave feedback. Great to see you enjoyed your stay with us at the hotel. Thank you for your great comments and we agree we are perfectly located to Sydney Motorsport Park and surrounding business parks. We pride ourselves of making you feel relaxed and comfortable while away from home. I will be... More

New South Wales, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 2, 2014

We have stayed at this hotel when it was called The Chifley ,not sure when the name changed.It is situated opposite one of the entrances to Eastern Creek raceway,and the track was used all weekend but inside the hotel the noise is minimal.We apparently stayed in a suite,but it was more like a larger room.The beds are comfortable ,and the... More

Was this review helpful? Yes
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Thank you for taking the time to leave feedback. Great to see you enjoyed your stay with us at the hotel. I agree we are perfectly located for events are Sydney Motorsport Park and Wet n Wild Sydney. I Do apologise about the internet. We normally don't have any issues. Thank you for your great feedback on Oak Bar and... More

Sydney, Australia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 20, 2014

Upon arrival to our room, it smelt like someone had been in there 10 mins prior, cooking something. Not fresh at all. Hot water in the shower lasted all but 5 mins LITERALLY! There was a used wine cooler & glass sitting outside our front door the entire time we were there and to top it off they kept the... More

Was this review helpful? Yes 5
Ainslee P, General Manager at Alpha Hotel Eastern Creek, responded to this review

Hi Belle B, Thank you for taking the time into leave feedback. I do apologise for the room not being fresh on check in. It would be fantastic if you could let me know what room number you stayed in so I can ensure the hot water is checked and housekeeping are followed up on in regards to cleaning. Once... More

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Additional Information about Alpha Hotel Eastern Creek

Address: Corner Brabham & Peter Brock Drive, Eastern Creek, Blacktown, New South Wales 2766, Australia (Formerly Chifley Eastern Creek)
Location: Australia > New South Wales > Greater Sydney > Blacktown > Eastern Creek
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Alpha Hotel Eastern Creek 4.5*
Number of rooms: 104
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Also Known As:
Alpha Hotel Eastern Creek Blacktown

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